61 Lampiran 1. Kuesioner Penelitian
KUESIONER
Kami, Davin Suwito & Danny Yunata, mahasiswa tingkat akhir Program S1 Manajemen Kepariwisataan sedang melakukan penelitian mengenai “Faktor yang Dipertimbangkan dalam Memutuskan Pembelian Ticket Pesawat di Traveloka”.
Mohon kesediaannya untuk memberikan jawaban yang sesungguhnya. Kami akan menjaga kerahasiaan data karena jawaban tersebut hanya sebagai bahan penelitian dan tidak untuk dipublikasikan. Terimakasih.
Hormat kami, Peneliti
Jawablah pertanyaan di bawah ini dengan memberikan tanda silang pada salah satu pilihan jawaban yang tersedia.
A. Profil Responden 1. Jenis Kelamin
a. Laki-laki b. Perempuan 2. Usia
a. 16 – 25 tahun b. 26 – 35 tahun c. 36 – 45 tahun d. 46 – 55 tahun e. > 55 tahun 3. Pekerjaan
a. Pelajar b. Karyawan c. Wiraswasta
d. Tidakbekerja/ Pensiunan/ Ibu rumah tangga 4. Pendidikan terakhir
a. Tidak tamat SMA b. SMA/Diploma c. Sarjana (S1) d. S2/S3
5. Berapa pengeluaran rata-rata setiap bulan?
a. Rp. < 1.000.000
b. Rp. 1.000.000 – Rp. 3.000.000
c. Rp. 3.000.000 – Rp. 5.000.000
d. > Rp. 5.000.000
62 minimal 2 kali dalam 1 tahun terakhir?
a. Ya (jika jawaban anda “Ya” silahkan lanjut ke bagian selanjutnya)
b. Tidak (jika jawaban anda “Tidak” silahkan berhenti di sini, terima kasih)
Petunjuk pengisian: dibawah ini terdapat sejumlah pernyataan yang mengenai kelebihan Website Traveloka. Pilihlah jawaban dengan menggunakan tanda centang (✓) pada kolom yang telah disediakan.
STS =Sangat Tidak Setuju (1) TS =Tidak Setuju (2)
N =Netral (3) S =Setuju (4)
SS =Sangat Setuju (5)
No. Pernyataan STS TS N S SS
Interface
1. Tampilan website Traveloka yang menarik (Layout tertata rapi).
2. Posisi penawaran promo pada website Traveloka yang menarik.
3. Terdapat logo maskapai penerbangan pada yang informatif.
4. Style tulisan yang digunakan mudah dibaca dan dipahami.
5. Kombinasi warna yang menarik (warna yang kontras).
Navigation
1. Layout website Traveloka mempermudah pengguna melakukan transaksi.
2. Terdapat panduan/arahan yang memudahkan pengguna dalam melakukan transaksi.
3. Terdapat program mesin pencari (search engine) sebagai alat bantu untuk mencari informasi.
4. Perpindahan dari satu halaman ke halaman lain yang tertata dengan baik.
5. Terdapat fitur sort untuk mengurutkan harga paling rendah – paling mahal dan jadwal penerbangan dari paling pagi – paling malam.
Content
1. Memiliki informasi yang jelas mengenai jadwal penerbangan domestik.
2. Memiliki informasi yang jelas mengenai rute
penerbangan domestik.
63
3. Memiliki informasi yang jelas mengenai harga ticket penerbangan domestik.
4. Memiliki informasi metode pembayaran yang jelas.
5. Informasi satu dengan yang lainnya saling berterkaitan yang bertujuan memudahkan pengguna melakukan transaksi.
Reliability
1. Metode pembayaran yang bervariasi.
2. Saya merasa proses booking ticket pesawat domestik mudah.
3. Ticket setelah tercetak langsung dikirim ke email saya.
4. Terdapat layanan konsumen: live chat. Fitur ini membantu saya dalam mencari informasi.
5. Terdapat layanan konsumen: customer servis. Fitur ini sangat membantu saya jika terjadi masalah setelah pembelian ticket.
Technical
1. Website Traveloka menggunakan HTTPS (keamanan koneksi) / Website secure.
2. Terdapat simbol SSL (secure socket layer) untuk menjamin keamanan dalam melakukan pembayaran.
3. Selama saya mengunjungi website Traveloka tidak pernah error (broken link).
4. Saya merasa website Traveloka memiliki database yang
baik sehingga data pribadi saya tidak mungkin hilang.
64
Correlations
Total X
X1
Pearson Correlation .576**
Sig. (2-tailed) .000
N 100
X2
Pearson Correlation .476**
Sig. (2-tailed) .000
N 100
X3
Pearson Correlation .486**
Sig. (2-tailed) .000
N 100
X4
Pearson Correlation .590**
Sig. (2-tailed) .000
N 100
X5
Pearson Correlation .491**
Sig. (2-tailed) .000
N 100
X6
Pearson Correlation .653**
Sig. (2-tailed) .000
N 100
X7
Pearson Correlation .602**
Sig. (2-tailed) .000
N 100
X8
Pearson Correlation .373**
Sig. (2-tailed) .000
N 100
X9
Pearson Correlation .583**
Sig. (2-tailed) .000
N 100
X10
Pearson Correlation .350**
Sig. (2-tailed) .000
N 100
X11
Pearson Correlation .379**
Sig. (2-tailed) .000
N 100
X12
Pearson Correlation .383**
Sig. (2-tailed) .000
N 100
X13
Pearson Correlation .511**
Sig. (2-tailed) .000
N 100
X14
Pearson Correlation .597**
Sig. (2-tailed) .000
N 100
X15
Pearson Correlation .499**
Sig. (2-tailed) .000
N 100
X16
Pearson Correlation .616**
Sig. (2-tailed) .000
N 100
65
X17
Pearson Correlation .590**
Sig. (2-tailed) .000
N 100
X18
Pearson Correlation .462**
Sig. (2-tailed) .000
N 100
X19
Pearson Correlation .642**
Sig. (2-tailed) .000
N 100
X20
Pearson Correlation .540**
Sig. (2-tailed) .000
N 100
X21
Pearson Correlation .478**
Sig. (2-tailed) .000
N 100
X22
Pearson Correlation .537**
Sig. (2-tailed) .000
N 100
X23
Pearson Correlation .457**
Sig. (2-tailed) .000
N 100
X24
Pearson Correlation .448**
Sig. (2-tailed) .000
N 100
**. Correlation is significant at the 0.01 level (2-tailed).
66
Case Processing Summary
N %
Cases
Valid 100 100.0
Excludeda 0 .0
Total 100 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha
N of Items
.879 24
Item-Total Statistics Scale Mean if
Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Cronbach's Alpha if Item
Deleted
X1 99.04 65.554 .515 .872
X2 99.10 66.798 .407 .875
X3 98.73 67.452 .429 .875
X4 98.92 66.862 .545 .872
X5 99.13 67.044 .429 .875
X6 98.97 65.464 .606 .870
X7 99.00 65.717 .548 .872
X8 98.91 68.467 .305 .878
X9 99.01 65.242 .520 .872
X10 98.67 68.951 .287 .878
X11 98.75 68.573 .315 .878
X12 98.73 68.442 .317 .878
X13 98.76 66.851 .451 .874
X14 98.73 65.876 .544 .872
X15 98.79 66.794 .435 .875
X16 98.75 65.402 .562 .871
X17 98.82 65.907 .535 .872
X18 98.68 67.291 .397 .876
X19 99.25 63.139 .573 .870
X20 99.09 65.658 .472 .874
X21 98.86 66.728 .408 .875
X22 98.88 65.925 .471 .874
X23 99.12 66.935 .384 .876
X24 99.14 67.112 .376 .876
Lampiran 4. Distribusi Frekuensi Profil Responden
67
Pernah Membeli Tiket Domestik di Website Traveloka Minimal 2 Kali Dalam 1 Tahun Terakhir Frequency Percent Valid Percent Cumulative
Percent
Valid Ya 100 100.0 100.0 100.0
Jenis Kelamin
Frequency Percent Valid Percent Cumulative Percent
Valid
Laki-laki 52 52.0 52.0 52.0
Perempuan 48 48.0 48.0 100.0
Total 100 100.0 100.0
Usia
Frequency Percent Valid Percent Cumulative Percent
Valid
16-25 tahun 79 79.0 79.0 79.0
26-35 tahun 19 19.0 19.0 98.0
36-45 tahun 2 2.0 2.0 100.0
Total 100 100.0 100.0
Pekerjaan
Frequency Percent Valid Percent Cumulative Percent
Valid
Pelajar 67 67.0 67.0 67.0
Karyawan 21 21.0 21.0 88.0
Wiraswasta 4 4.0 4.0 92.0
Tidak bekerja/pensiunan/ibu rumah
tangga 8 8.0 8.0 100.0
Total 100 100.0 100.0
Pendidikan Terakhir
Frequency Percent Valid Percent Cumulative Percent
Valid
SMA/Diploma 68 68.0 68.0 68.0
Sarjana (S1) 30 30.0 30.0 98.0
S2/S3 2 2.0 2.0 100.0
Total 100 100.0 100.0
Pengeluaran Rata-Rata Tiap Bulan
Frequency Percent Valid Percent Cumulative Percent
Valid
< Rp. 1.000.000 16 16.0 16.0 16.0
Rp. 1.000.000 - Rp. 3.000.000 53 53.0 53.0 69.0
Rp. 3.000.000 - Rp. 5.000.000 19 19.0 19.0 88.0
> Rp. 5.000.000 12 12.0 12.0 100.0
Total 100 100.0 100.0
X1
68
Percent
Valid
TS 3 3.0 3.0 3.0
CS 10 10.0 10.0 13.0
S 54 54.0 54.0 67.0
SS 33 33.0 33.0 100.0
Total 100 100.0 100.0
X2
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 3 3.0 3.0 3.0
CS 12 12.0 12.0 15.0
S 56 56.0 56.0 71.0
SS 29 29.0 29.0 100.0
Total 100 100.0 100.0
X3
Frequency Percent Valid Percent Cumulative Percent
Valid
CS 6 6.0 6.0 6.0
S 40 40.0 40.0 46.0
SS 54 54.0 54.0 100.0
Total 100 100.0 100.0
X4
Frequency Percent Valid Percent Cumulative Percent
Valid
CS 5 5.0 5.0 5.0
S 61 61.0 61.0 66.0
SS 34 34.0 34.0 100.0
Total 100 100.0 100.0
X5
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 2 2.0 2.0 2.0
CS 12 12.0 12.0 14.0
S 62 62.0 62.0 76.0
SS 24 24.0 24.0 100.0
Total 100 100.0 100.0
X6
Frequency Percent Valid Percent Cumulative Percent
69
Valid
CS 11 11.0 11.0 11.0
S 54 54.0 54.0 65.0
SS 35 35.0 35.0 100.0
Total 100 100.0 100.0
X7
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 2 2.0 2.0 2.0
CS 8 8.0 8.0 10.0
S 57 57.0 57.0 67.0
SS 33 33.0 33.0 100.0
Total 100 100.0 100.0
X8
Frequency Percent Valid Percent Cumulative Percent
Valid
CS 10 10.0 10.0 10.0
S 50 50.0 50.0 60.0
SS 40 40.0 40.0 100.0
Total 100 100.0 100.0
X9
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 2 2.0 2.0 2.0
CS 14 14.0 14.0 16.0
S 46 46.0 46.0 62.0
SS 38 38.0 38.0 100.0
Total 100 100.0 100.0
X10
Frequency Percent Valid Percent Cumulative Percent
Valid
CS 5 5.0 5.0 5.0
S 36 36.0 36.0 41.0
SS 59 59.0 59.0 100.0
Total 100 100.0 100.0
X11
70
Percent
Valid
CS 6 6.0 6.0 6.0
S 42 42.0 42.0 48.0
SS 52 52.0 52.0 100.0
Total 100 100.0 100.0
X12
Frequency Percent Valid Percent Cumulative Percent
Valid
CS 7 7.0 7.0 7.0
S 38 38.0 38.0 45.0
SS 55 55.0 55.0 100.0
Total 100 100.0 100.0
X13
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 1 1.0 1.0 1.0
CS 6 6.0 6.0 7.0
S 40 40.0 40.0 47.0
SS 53 53.0 53.0 100.0
Total 100 100.0 100.0
X14
Frequency Percent Valid Percent Cumulative Percent
Valid
CS 9 9.0 9.0 9.0
S 34 34.0 34.0 43.0
SS 57 57.0 57.0 100.0
Total 100 100.0 100.0
X15
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 1 1.0 1.0 1.0
CS 8 8.0 8.0 9.0
S 39 39.0 39.0 48.0
SS 52 52.0 52.0 100.0
Total 100 100.0 100.0
X16
71
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 1 1.0 1.0 1.0
CS 8 8.0 8.0 9.0
S 35 35.0 35.0 44.0
SS 56 56.0 56.0 100.0
Total 100 100.0 100.0
X17
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 1 1.0 1.0 1.0
CS 7 7.0 7.0 8.0
S 44 44.0 44.0 52.0
SS 48 48.0 48.0 100.0
Total 100 100.0 100.0
X18
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 1 1.0 1.0 1.0
CS 7 7.0 7.0 8.0
S 30 30.0 30.0 38.0
SS 62 62.0 62.0 100.0
Total 100 100.0 100.0
X19
Frequency Percent Valid Percent Cumulative Percent
Valid
STS 2 2.0 2.0 2.0
TS 4 4.0 4.0 6.0
CS 18 18.0 18.0 24.0
S 48 48.0 48.0 72.0
SS 28 28.0 28.0 100.0
Total 100 100.0 100.0
X20
Frequency Percent Valid Percent Cumulative Percent
Valid
STS 1 1.0 1.0 1.0
TS 2 2.0 2.0 3.0
CS 12 12.0 12.0 15.0
S 54 54.0 54.0 69.0
SS 31 31.0 31.0 100.0
Total 100 100.0 100.0
X21
72
Percent
Valid
CS 15 15.0 15.0 15.0
S 35 35.0 35.0 50.0
SS 50 50.0 50.0 100.0
Total 100 100.0 100.0
X22
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 1 1.0 1.0 1.0
CS 13 13.0 13.0 14.0
S 38 38.0 38.0 52.0
SS 48 48.0 48.0 100.0
Total 100 100.0 100.0
X23
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 3 3.0 3.0 3.0
CS 14 14.0 14.0 17.0
S 54 54.0 54.0 71.0
SS 29 29.0 29.0 100.0
Total 100 100.0 100.0
X24
Frequency Percent Valid Percent Cumulative Percent
Valid
TS 3 3.0 3.0 3.0
CS 14 14.0 14.0 17.0
S 56 56.0 56.0 73.0
SS 27 27.0 27.0 100.0
Total 100 100.0 100.0
Lampiran 5. Deskriptif Statistik Jawaban Responden
73
Descriptive Statistics
N Mean Std. Deviation
X1 100 4.17 .726
X2 100 4.11 .723
X3 100 4.48 .611
X4 100 4.29 .556
X5 100 4.08 .662
X6 100 4.24 .638
X7 100 4.21 .671
X8 100 4.30 .644
X9 100 4.20 .752
X10 100 4.54 .593
X11 100 4.46 .610
X12 100 4.48 .627
X13 100 4.45 .657
X14 100 4.48 .659
X15 100 4.42 .684
X16 100 4.46 .688
X17 100 4.39 .665
X18 100 4.53 .674
X19 100 3.96 .898
X20 100 4.12 .769
X21 100 4.35 .730
X22 100 4.33 .739
X23 100 4.09 .740
X24 100 4.07 .728
Valid N (listwise) 100
Lampiran 6. Analisis Faktor
74
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .805
Bartlett's Test of Sphericity
Approx. Chi-Square 1257.760
df 276
Sig. .000
Anti-image Matrices
X1 X2 X3 X4 X5 X6 X7 X8 X9 X10 X11 X12
Anti-image Covariance
X1 .339 -.090 -.081 -.002 -.139 -.001 -.069 -.068 -.041 .003 .031 .051 X2 -.090 .461 -.076 -.090 .007 -.055 -.101 .071 .012 -.078 -.035 .022 X3 -.081 -.076 .644 .009 -.017 .028 .009 -.043 -.039 .005 .035 -.043 X4 -.002 -.090 .009 .352 -.148 -.064 .024 -.011 -.059 -.080 -.017 .072 X5 -.139 .007 -.017 -.148 .300 -.043 -.033 .033 .016 .089 .010 -.070 X6 -.001 -.055 .028 -.064 -.043 .439 -.092 -.088 -.006 .035 .008 .004 X7 -.069 -.101 .009 .024 -.033 -.092 .439 .008 .006 .016 -.064 -.043 X8 -.068 .071 -.043 -.011 .033 -.088 .008 .535 -.015 -.114 -.051 .036 X9 -.041 .012 -.039 -.059 .016 -.006 .006 -.015 .306 -.036 .049 -.050 X10 .003 -.078 .005 -.080 .089 .035 .016 -.114 -.036 .387 .026 -.092 X11 .031 -.035 .035 -.017 .010 .008 -.064 -.051 .049 .026 .403 -.126 X12 .051 .022 -.043 .072 -.070 .004 -.043 .036 -.050 -.092 -.126 .449 X13 -.082 .071 .017 -.035 .000 .052 .041 -.017 .025 -.006 -.073 -.098 X14 .023 .034 -.002 .046 -.046 -.058 -.065 .061 -.080 -.043 -.038 .002 X15 -.046 -.017 .037 .062 .046 -.131 .047 -.014 .040 -.116 -.067 -.005 X16 -.009 -.025 -.024 -.080 .079 -.012 -.012 -.002 .024 .062 .021 -.026 X17 -.051 .078 -.011 .002 -.021 -.008 -.001 -.019 .043 -.002 .068 -.011 X18 .079 .012 -.054 .015 -.071 .018 .009 -.092 -.043 -.090 -.097 -.018 X19 -.026 -.064 .046 -.009 .076 -.040 -.007 .022 -.012 .015 .002 .052 X20 .047 .054 -.104 .009 -.070 .022 -.057 -.059 .040 .010 .016 -.039 X21 -.008 -.054 .066 .003 .027 -.011 .037 -.035 -.039 .031 -.011 -.043 X22 .033 -.035 -.072 -.069 .026 .002 -.054 .048 -.009 .049 .048 -.001 X23 .010 .053 -.082 .063 -.041 -.029 .011 .045 -.111 -.067 -.058 .026 X24 .031 -.032 .076 -.031 .021 .029 -.023 .012 -.103 .066 -.001 .045 Anti-image
Correlation
X1 .820a -.226 -.173 -.007 -.436 -.003 -.178 -.160 -.128 .008 .083 .130 X2 -.226 .809a -.140 -.223 .020 -.123 -.224 .143 .032 -.184 -.082 .049 X3 -.173 -.140 .845a .019 -.038 .053 .017 -.073 -.088 .011 .069 -.080 X4 -.007 -.223 .019 .812a -.454 -.162 .062 -.026 -.180 -.218 -.045 .182 X5 -.436 .020 -.038 -.454 .724a -.117 -.092 .082 .053 .261 .029 -.191 X6 -.003 -.123 .053 -.162 -.117 .897a -.210 -.181 -.016 .085 .018 .009 X7 -.178 -.224 .017 .062 -.092 -.210 .906a .016 .016 .040 -.153 -.096 X8 -.160 .143 -.073 -.026 .082 -.181 .016 .828a -.038 -.250 -.111 .074 X9 -.128 .032 -.088 -.180 .053 -.016 .016 -.038 .808a -.106 .139 -.135 X10 .008 -.184 .011 -.218 .261 .085 .040 -.250 -.106 .749a .067 -.221 X11 .083 -.082 .069 -.045 .029 .018 -.153 -.111 .139 .067 .825a -.297 X12 .130 .049 -.080 .182 -.191 .009 -.096 .074 -.135 -.221 -.297 .809a X13 -.235 .176 .036 -.098 -.001 .132 .105 -.039 .076 -.016 -.194 -.245 X14 .065 .084 -.004 .130 -.140 -.145 -.165 .138 -.242 -.115 -.099 .005 X15 -.125 -.040 .074 .165 .133 -.314 .113 -.031 .116 -.296 -.168 -.013 X16 -.026 -.063 -.051 -.228 .244 -.032 -.032 -.005 .075 .170 .057 -.066 X17 -.141 .185 -.022 .005 -.062 -.020 -.001 -.042 .126 -.004 .173 -.026 X18 .232 .031 -.116 .043 -.223 .047 .024 -.217 -.134 -.249 -.262 -.047 X19 -.077 -.161 .097 -.026 .236 -.102 -.019 .051 -.038 .041 .004 .133 X20 .129 .128 -.207 .024 -.205 .052 -.138 -.128 .115 .026 .040 -.092 X21 -.018 -.104 .107 .006 .064 -.021 .073 -.062 -.091 .065 -.024 -.085 X22 .078 -.071 -.123 -.158 .064 .004 -.111 .090 -.022 .108 .104 -.001 X23 .033 .150 -.198 .205 -.146 -.084 .031 .119 -.386 -.206 -.177 .076 X24 .101 -.090 .177 -.098 .073 .084 -.066 .032 -.350 .198 -.002 .127 a. Measures of Sampling Adequacy(MSA)
75
Anti-image Matrices
X13 X14 X15 X16 X17 X18 X19 X20 X21 X22 X23 X24
Anti-image Covariance
X1 -.082 .023 -.046 -.009 -.051 .079 -.026 .047 -.008 .033 .010 .031 X2 .071 .034 -.017 -.025 .078 .012 -.064 .054 -.054 -.035 .053 -.032 X3 .017 -.002 .037 -.024 -.011 -.054 .046 -.104 .066 -.072 -.082 .076 X4 -.035 .046 .062 -.080 .002 .015 -.009 .009 .003 -.069 .063 -.031 X5 .000 -.046 .046 .079 -.021 -.071 .076 -.070 .027 .026 -.041 .021 X6 .052 -.058 -.131 -.012 -.008 .018 -.040 .022 -.011 .002 -.029 .029 X7 .041 -.065 .047 -.012 -.001 .009 -.007 -.057 .037 -.054 .011 -.023 X8 -.017 .061 -.014 -.002 -.019 -.092 .022 -.059 -.035 .048 .045 .012 X9 .025 -.080 .040 .024 .043 -.043 -.012 .040 -.039 -.009 -.111 -.103 X10 -.006 -.043 -.116 .062 -.002 -.090 .015 .010 .031 .049 -.067 .066 X11 -.073 -.038 -.067 .021 .068 -.097 .002 .016 -.011 .048 -.058 -.001 X12 -.098 .002 -.005 -.026 -.011 -.018 .052 -.039 -.043 -.001 .026 .045 X13 .357 -.050 -.095 -.009 .061 -.085 -.032 .005 .055 -.058 .011 -.062 X14 -.050 .358 .008 -.141 -.118 .064 -.019 .030 -.015 .003 .065 .008 X15 -.095 .008 .396 .008 -.039 -.015 .032 -.073 -.005 -.061 -.001 -.029 X16 -.009 -.141 .008 .347 -.123 -.043 -.036 -.014 .035 .019 -.024 -.014 X17 .061 -.118 -.039 -.123 .383 -.057 -.017 .005 -.052 -.015 -.021 -.034 X18 -.085 .064 -.015 -.043 -.057 .339 -.079 .092 -.029 -.014 .053 .006 X19 -.032 -.019 .032 -.036 -.017 -.079 .346 -.229 -.047 -.004 -.037 .022 X20 .005 .030 -.073 -.014 .005 .092 -.229 .390 -.014 -.040 .010 -.036 X21 .055 -.015 -.005 .035 -.052 -.029 -.047 -.014 .587 -.256 .020 -.023 X22 -.058 .003 -.061 .019 -.015 -.014 -.004 -.040 -.256 .537 -.033 .047 X23 .011 .065 -.001 -.024 -.021 .053 -.037 .010 .020 -.033 .270 -.144 X24 -.062 .008 -.029 -.014 -.034 .006 .022 -.036 -.023 .047 -.144 .284 Anti-image
Correlation
X1 -.235 .065 -.125 -.026 -.141 .232 -.077 .129 -.018 .078 .033 .101 X2 .176 .084 -.040 -.063 .185 .031 -.161 .128 -.104 -.071 .150 -.090 X3 .036 -.004 .074 -.051 -.022 -.116 .097 -.207 .107 -.123 -.198 .177 X4 -.098 .130 .165 -.228 .005 .043 -.026 .024 .006 -.158 .205 -.098 X5 -.001 -.140 .133 .244 -.062 -.223 .236 -.205 .064 .064 -.146 .073 X6 .132 -.145 -.314 -.032 -.020 .047 -.102 .052 -.021 .004 -.084 .084 X7 .105 -.165 .113 -.032 -.001 .024 -.019 -.138 .073 -.111 .031 -.066 X8 -.039 .138 -.031 -.005 -.042 -.217 .051 -.128 -.062 .090 .119 .032 X9 .076 -.242 .116 .075 .126 -.134 -.038 .115 -.091 -.022 -.386 -.350 X10 -.016 -.115 -.296 .170 -.004 -.249 .041 .026 .065 .108 -.206 .198 X11 -.194 -.099 -.168 .057 .173 -.262 .004 .040 -.024 .104 -.177 -.002 X12 -.245 .005 -.013 -.066 -.026 -.047 .133 -.092 -.085 -.001 .076 .127 X13 .819a -.141 -.254 -.025 .165 -.245 -.090 .014 .120 -.131 .034 -.195 X14 -.141 .811a .022 -.401 -.318 .184 -.053 .080 -.032 .007 .208 .026 X15 -.254 .022 .815a .022 -.099 -.040 .087 -.185 -.009 -.132 -.004 -.087 X16 -.025 -.401 .022 .843a -.337 -.125 -.104 -.038 .078 .044 -.079 -.045 X17 .165 -.318 -.099 -.337 .852a -.157 -.046 .014 -.110 -.034 -.066 -.103 X18 -.245 .184 -.040 -.125 -.157 .778a -.229 .254 -.066 -.033 .175 .019 X19 -.090 -.053 .087 -.104 -.046 -.229 .790a -.624 -.104 -.010 -.120 .071 X20 .014 .080 -.185 -.038 .014 .254 -.624 .718a -.029 -.088 .031 -.109 X21 .120 -.032 -.009 .078 -.110 -.066 -.104 -.029 .799a -.456 .050 -.055 X22 -.131 .007 -.132 .044 -.034 -.033 -.010 -.088 -.456 .815a -.087 .121 X23 .034 .208 -.004 -.079 -.066 .175 -.120 .031 .050 -.087 .689a -.521 X24 -.195 .026 -.087 -.045 -.103 .019 .071 -.109 -.055 .121 -.521 .736a a. Measures of Sampling Adequacy(MSA)
76
Communalities Initial Extraction
X1 1.000 .713
X2 1.000 .614
X3 1.000 .343
X4 1.000 .662
X5 1.000 .721
X6 1.000 .572
X7 1.000 .590
X8 1.000 .494
X9 1.000 .804
X10 1.000 .622
X11 1.000 .637
X12 1.000 .571
X13 1.000 .665
X14 1.000 .770
X15 1.000 .622
X16 1.000 .770
X17 1.000 .734
X18 1.000 .683
X19 1.000 .673
X20 1.000 .558
X21 1.000 .555
X22 1.000 .601
X23 1.000 .854
X24 1.000 .830
Extraction Method: Principal Component Analysis.
77
Total Variance Explained Component Initial Eigenvalues Extraction Sums of Squared
Loadings
Rotation Sums of Squared Loadings Total % of
Variance
Cumulative
%
Total % of Variance
Cumulative
%
Total % of Variance
Cumulative
%
1 6.595 27.480 27.480 6.595 27.480 27.480 4.155 17.313 17.313
2 3.873 16.139 43.620 3.873 16.139 43.620 3.864 16.102 33.415
3 2.235 9.312 52.932 2.235 9.312 52.932 2.603 10.846 44.260
4 1.612 6.717 59.649 1.612 6.717 59.649 2.526 10.526 54.786
5 1.340 5.582 65.231 1.340 5.582 65.231 2.507 10.445 65.231
6 .969 4.036 69.267
7 .877 3.653 72.920
8 .852 3.548 76.468
9 .678 2.824 79.292
10 .625 2.605 81.897
11 .558 2.324 84.221
12 .464 1.933 86.153
13 .447 1.862 88.016
14 .404 1.685 89.701
15 .369 1.536 91.237
16 .350 1.459 92.696
17 .312 1.300 93.996
18 .279 1.162 95.158
19 .257 1.069 96.228
20 .233 .970 97.197
21 .216 .900 98.097
22 .174 .727 98.824
23 .159 .664 99.488
24 .123 .512 100.000
Extraction Method: Principal Component Analysis.
Component Matrixa Component
1 2 3 4 5
X1 .638 -.252 -.407 .279 .007
X2 .521 -.236 -.414 .089 .327
X3 .505 -.094 -.141 .195 .148
X4 .652 -.230 -.316 .273 .100
X5 .557 -.276 -.430 .384 -.034
X6 .704 -.122 -.241 -.046 -.038
X7 .666 -.272 -.266 -.003 -.039
X8 .288 .602 -.215 -.011 .046
X9 .577 -.086 .509 .443 .093
X10 .237 .736 -.018 .134 .075
X11 .267 .746 -.031 .085 -.010
X12 .286 .682 -.088 .057 -.113
X13 .415 .691 .048 .088 -.074
X14 .653 -.151 .055 -.142 -.546
X15 .406 .651 .047 -.173 .045
X16 .670 -.184 .142 -.219 -.469
X17 .642 -.187 .140 -.220 -.469
X18 .359 .740 -.056 .026 -.049
X19 .647 -.073 .199 -.434 .145
X20 .549 -.121 .118 -.428 .210
X21 .467 -.028 .143 -.404 .391
X22 .543 -.073 .040 -.346 .423
X23 .432 -.081 .711 .367 .138
X24 .438 -.146 .720 .308 .064
Extraction Method: Principal Component Analysis.
a. 5 components extracted.
78
Rotated Component Matrixa Component
1 2 3 4 5
X1 .028 .818 .196 .047 .052
X2 -.019 .719 -.062 .301 -.047
X3 .101 .523 .056 .156 .180
X4 .044 .780 .138 .123 .134
X5 -.010 .827 .160 -.085 .059
X6 .138 .580 .363 .290 .018
X7 -.010 .633 .354 .250 .021
X8 .674 .128 -.024 .080 -.126
X9 .102 .279 .142 .096 .828
X10 .776 .007 -.111 -.001 .079
X11 .797 -.003 -.018 -.005 .041
X12 .749 .032 .085 -.041 -.021
X13 .790 .048 .122 .039 .148
X14 .081 .263 .819 .099 .117
X15 .728 -.035 .108 .282 .027
X16 .041 .212 .805 .220 .164
X17 .028 .197 .793 .208 .153
X18 .821 .038 .072 .050 .015
X19 .098 .141 .357 .699 .163
X20 .025 .156 .256 .679 .084
X21 .078 .104 .052 .724 .106
X22 .072 .252 .038 .723 .088
X23 .036 .047 .086 .142 .907
X24 -.026 .028 .178 .149 .880
Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 5 iterations.
Component Transformation Matrix
Component 1 2 3 4 5
1 .335 .610 .469 .441 .318
2 .936 -.293 -.162 -.074 -.084
3 -.077 -.585 .131 .165 .779
4 .071 .418 -.306 -.679 .516
5 -.032 .161 -.802 .559 .134
Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
79
Lampiran 7. Peta Presepsi (Multidimensional Scaling)
80 Lampiran 8. Analisis Tabulasi Silang (Crosstab) Hasil Faktor * Jenis Kelamin
Kualitas Informasi dan Kemudahan Mencari Informasi * Jenis Kelamin Crosstabulation Jenis Kelamin Total Laki-laki Perempuan
Kualitas Informasi dan Kemudahan Mencari Informasi
CS Count 4 1 5
% within Jenis Kelamin 7.7% 2.1% 5.0%
S Count 9 13 22
% within Jenis Kelamin 17.3% 27.1% 22.0%
SS Count 39 34 73
% within Jenis Kelamin 75.0% 70.8% 73.0%
Total Count 52 48 100
% within Jenis Kelamin 100.0% 100.0% 100.0%
Kualitas Visual dan Penataan Website * Jenis Kelamin Crosstabulation
Jenis Kelamin Total Laki-laki Perempuan
Kualitas Visual dan Penataan Website
TS Count 1 1 2
% within Jenis Kelamin 1.9% 2.1% 2.0%
CS Count 2 1 3
% within Jenis Kelamin 3.8% 2.1% 3.0%
S Count 20 20 40
% within Jenis Kelamin 38.5% 41.7% 40.0%
SS Count 29 26 55
% within Jenis Kelamin 55.8% 54.2% 55.0%
Total Count 52 48 100
% within Jenis Kelamin 100.0% 100.0% 100.0%
Kemudahan Pembelian Ticket dan Pembayaran * Jenis Kelamin Crosstabulation Jenis Kelamin Total Laki-laki Perempuan
Kemudahan Pembelian Ticket dan Pembayaran
CS Count 5 3 8
% within Jenis Kelamin 9.6% 6.2% 8.0%
S Count 10 10 20
% within Jenis Kelamin 19.2% 20.8% 20.0%
SS Count 37 35 72
% within Jenis Kelamin 71.2% 72.9% 72.0%
Total Count 52 48 100
% within Jenis Kelamin 100.0% 100.0% 100.0%
81
Fitur Layanan Konsumen dan Kemanan Website * Jenis Kelamin Crosstabulation Jenis Kelamin Total Laki-laki Perempuan
Fitur Layanan Konsumen dan Kemanan Website
TS Count 1 0 1
% within Jenis Kelamin 1.9% 0.0% 1.0%
CS Count 2 9 11
% within Jenis Kelamin 3.8% 18.8% 11.0%
S Count 13 16 29
% within Jenis Kelamin 25.0% 33.3% 29.0%
SS Count 36 23 59
% within Jenis Kelamin 69.2% 47.9% 59.0%
Total Count 52 48 100
% within Jenis Kelamin 100.0% 100.0% 100.0%
Kecanggihan Website * Jenis Kelamin Crosstabulation
Jenis Kelamin Total Laki-laki Perempuan
Kecanggihan Website
TS Count 1 2 3
% within Jenis Kelamin 1.9% 4.2% 3.0%
CS Count 3 10 13
% within Jenis Kelamin 5.8% 20.8% 13.0%
S Count 17 18 35
% within Jenis Kelamin 32.7% 37.5% 35.0%
SS Count 31 18 49
% within Jenis Kelamin 59.6% 37.5% 49.0%
Total Count 52 48 100
% within Jenis Kelamin 100.0% 100.0% 100.0%
Hasil Faktor * Usia
Kualitas Informasi dan Kemudahan Mencari Informasi * Usia Crosstabulation
Usia Total
16-25 tahun
26-35 tahun
36-45 tahun
Kualitas Informasi dan Kemudahan Mencari Informasi
CS Count 4 0 1 5
% within Usia 5.1% 0.0% 50.0% 5.0%
S Count 20 2 0 22
% within Usia 25.3% 10.5% 0.0% 22.0%
SS Count 55 17 1 73
% within Usia 69.6% 89.5% 50.0% 73.0%
Total Count 79 19 2 100
% within Usia 100.0% 100.0% 100.0% 100.0%
82
Usia Total
16-25 tahun
26-35 tahun
36-45 tahun
Kualitas Visual dan Penataan Website
TS Count 1 0 1 2
% within Usia 1.3% 0.0% 50.0% 2.0%
CS Count 3 0 0 3
% within Usia 3.8% 0.0% 0.0% 3.0%
S Count 35 5 0 40
% within Usia 44.3% 26.3% 0.0% 40.0%
SS Count 40 14 1 55
% within Usia 50.6% 73.7% 50.0% 55.0%
Total Count 79 19 2 100
% within Usia 100.0% 100.0% 100.0% 100.0%
Kemudahan Pembelian Ticket dan Pembayaran * Usia Crosstabulation
Usia Total
16-25 tahun
26-35 tahun
36-45 tahun
Kemudahan Pembelian Ticket dan Pembayaran
CS Count 5 2 1 8
% within Usia 6.3% 10.5% 50.0% 8.0%
S Count 19 1 0 20
% within Usia 24.1% 5.3% 0.0% 20.0%
SS Count 55 16 1 72
% within Usia 69.6% 84.2% 50.0% 72.0%
Total Count 79 19 2 100
% within Usia 100.0% 100.0% 100.0% 100.0%
Fitur Layanan Konsumen dan Kemanan Website * Usia Crosstabulation
Usia Total
16-25 tahun
26-35 tahun
36-45 tahun
Fitur Layanan Konsumen dan Kemanan Website
TS Count 1 0 0 1
% within Usia 1.3% 0.0% 0.0% 1.0%
CS Count 10 0 1 11
% within Usia 12.7% 0.0% 50.0% 11.0%
S Count 24 5 0 29
% within Usia 30.4% 26.3% 0.0% 29.0%
SS Count 44 14 1 59
% within Usia 55.7% 73.7% 50.0% 59.0%
Total Count 79 19 2 100
% within Usia 100.0% 100.0% 100.0% 100.0%
83
Kecanggihan Website * Usia Crosstabulation
Usia Total
16-25 tahun
26-35 tahun
36-45 tahun
Kecanggihan Website
TS Count 2 0 1 3
% within Usia 2.5% 0.0% 50.0% 3.0%
CS Count 12 1 0 13
% within Usia 15.2% 5.3% 0.0% 13.0%
S Count 25 10 0 35
% within Usia 31.6% 52.6% 0.0% 35.0%
SS Count 40 8 1 49
% within Usia 50.6% 42.1% 50.0% 49.0%
Total Count 79 19 2 100
% within Usia 100.0% 100.0% 100.0% 100.0%
Hasil Faktor * Pekerjaan
Kualitas Informasi dan Kemudahan Mencari Informasi * Pekerjaan Crosstabulation
Pekerjaan Total
Pelajar Karyawan Wiraswasta Tidak bekerja/pen
siunan/ibu rumah tangga Kualitas
Informasi dan Kemudahan Mencari Informasi
CS Count 2 1 0 2 5
% within Pekerjaan 3.0% 4.8% 0.0% 25.0% 5.0%
S Count 14 5 1 2 22
% within Pekerjaan 20.9% 23.8% 25.0% 25.0% 22.0%
SS Count 51 15 3 4 73
% within Pekerjaan 76.1% 71.4% 75.0% 50.0% 73.0%
Total Count 67 21 4 8 100
% within Pekerjaan 100.0% 100.0% 100.0% 100.0% 100.0%
Kualitas Visual dan Penataan Website * Pekerjaan Crosstabulation
Pekerjaan Total
Pelajar Karyawan Wiraswasta Tidak bekerja/pen
siunan/ibu rumah tangga
Kualitas Visual dan Penataan Website
TS Count 1 0 0 1 2
% within Pekerjaan 1.5% 0.0% 0.0% 12.5% 2.0%
CS Count 1 1 0 1 3
% within Pekerjaan 1.5% 4.8% 0.0% 12.5% 3.0%
S Count 28 8 2 2 40
% within Pekerjaan 41.8% 38.1% 50.0% 25.0% 40.0%
SS Count 37 12 2 4 55
% within Pekerjaan 55.2% 57.1% 50.0% 50.0% 55.0%
Total Count 67 21 4 8 100
% within Pekerjaan 100.0% 100.0% 100.0% 100.0% 100.0%
84
Pekerjaan Total
Pelajar Karyawan Wiraswasta Tidak bekerja/pen
siunan/ibu rumah tangga
Kemudahan Pembelian Ticket dan Pembayaran
CS Count 4 2 1 1 8
% within Pekerjaan 6.0% 9.5% 25.0% 12.5% 8.0%
S Count 15 4 0 1 20
% within Pekerjaan 22.4% 19.0% 0.0% 12.5% 20.0%
SS Count 48 15 3 6 72
% within Pekerjaan 71.6% 71.4% 75.0% 75.0% 72.0%
Total Count 67 21 4 8 100
% within Pekerjaan 100.0% 100.0% 100.0% 100.0% 100.0%
Fitur Layanan Konsumen dan Kemanan Website * Pekerjaan Crosstabulation
Pekerjaan Total
Pelajar Karyawan Wiraswasta Tidak bekerja/pen
siunan/ibu rumah tangga
Fitur Layanan Konsumen dan Kemanan Website
TS Count 0 0 0 1 1
% within Pekerjaan 0.0% 0.0% 0.0% 12.5% 1.0%
CS Count 10 0 0 1 11
% within Pekerjaan 14.9% 0.0% 0.0% 12.5% 11.0%
S Count 18 9 1 1 29
% within Pekerjaan 26.9% 42.9% 25.0% 12.5% 29.0%
SS Count 39 12 3 5 59
% within Pekerjaan 58.2% 57.1% 75.0% 62.5% 59.0%
Total Count 67 21 4 8 100
% within Pekerjaan 100.0% 100.0% 100.0% 100.0% 100.0%
Kecanggihan Website * Pekerjaan Crosstabulation
Pekerjaan Total
Pelajar Karyawan Wiraswasta Tidak bekerja/pen
siunan/ibu rumah tangga
Kecanggihan Website
TS Count 1 1 0 1 3
% within Pekerjaan 1.5% 4.8% 0.0% 12.5% 3.0%
CS Count 12 1 0 0 13
% within Pekerjaan 17.9% 4.8% 0.0% 0.0% 13.0%
S Count 19 10 3 3 35
% within Pekerjaan 28.4% 47.6% 75.0% 37.5% 35.0%
SS Count 35 9 1 4 49
% within Pekerjaan 52.2% 42.9% 25.0% 50.0% 49.0%
Total Count 67 21 4 8 100
% within Pekerjaan 100.0% 100.0% 100.0% 100.0% 100.0%
85 Hasil Faktor * Pendidikan Terakhir
Kualitas Informasi dan Kemudahan Mencari Informasi * Pendidikan Terakhir Crosstabulation Pendidikan Terakhir Total SMA/Diploma Sarjana (S1) S2/S3
Kualitas Informasi dan Kemudahan Mencari Informasi
CS Count 2 3 0 5
% within Pendidikan Terakhir 2.9% 10.0% 0.0% 5.0%
S Count 12 10 0 22
% within Pendidikan Terakhir 17.6% 33.3% 0.0% 22.0%
SS Count 54 17 2 73
% within Pendidikan Terakhir 79.4% 56.7% 100.0% 73.0%
Total Count 68 30 2 100
% within Pendidikan Terakhir 100.0% 100.0% 100.0% 100.0%
Kualitas Visual dan Penataan Website * Pendidikan Terakhir Crosstabulation
Pendidikan Terakhir Total SMA/Diploma Sarjana (S1) S2/S3
Kualitas Visual dan Penataan Website
TS Count 1 1 0 2
% within Pendidikan Terakhir 1.5% 3.3% 0.0% 2.0%
CS Count 2 1 0 3
% within Pendidikan Terakhir 2.9% 3.3% 0.0% 3.0%
S Count 26 14 0 40
% within Pendidikan Terakhir 38.2% 46.7% 0.0% 40.0%
SS Count 39 14 2 55
% within Pendidikan Terakhir 57.4% 46.7% 100.0% 55.0%
Total Count 68 30 2 100
% within Pendidikan Terakhir 100.0% 100.0% 100.0% 100.0%
Kemudahan Pembelian Ticket dan Pembayaran * Pendidikan Terakhir Crosstabulation
Pendidikan Terakhir Total SMA/Diploma Sarjana (S1) S2/S3
Kemudahan Pembelian Ticket dan Pembayaran
CS Count 4 4 0 8
% within Pendidikan Terakhir 5.9% 13.3% 0.0% 8.0%
S Count 15 5 0 20
% within Pendidikan Terakhir 22.1% 16.7% 0.0% 20.0%
SS Count 49 21 2 72
% within Pendidikan Terakhir 72.1% 70.0% 100.0% 72.0%
Total Count 68 30 2 100
% within Pendidikan Terakhir 100.0% 100.0% 100.0% 100.0%
86
Pendidikan Terakhir Total SMA/Diploma Sarjana (S1) S2/S3
Fitur Layanan Konsumen dan Kemanan Website
TS Count 0 1 0 1
% within Pendidikan Terakhir 0.0% 3.3% 0.0% 1.0%
CS Count 10 1 0 11
% within Pendidikan Terakhir 14.7% 3.3% 0.0% 11.0%
S Count 20 9 0 29
% within Pendidikan Terakhir 29.4% 30.0% 0.0% 29.0%
SS Count 38 19 2 59
% within Pendidikan Terakhir 55.9% 63.3% 100.0% 59.0%
Total Count 68 30 2 100
% within Pendidikan Terakhir 100.0% 100.0% 100.0% 100.0%
Kecanggihan Website * Pendidikan Terakhir Crosstabulation
Pendidikan Terakhir Total SMA/Diploma Sarjana (S1) S2/S3
Kecanggihan Website
TS Count 1 2 0 3
% within Pendidikan Terakhir 1.5% 6.7% 0.0% 3.0%
CS Count 11 2 0 13
% within Pendidikan Terakhir 16.2% 6.7% 0.0% 13.0%
S Count 24 10 1 35
% within Pendidikan Terakhir 35.3% 33.3% 50.0% 35.0%
SS Count 32 16 1 49
% within Pendidikan Terakhir 47.1% 53.3% 50.0% 49.0%
Total Count 68 30 2 100
% within Pendidikan Terakhir 100.0% 100.0% 100.0% 100.0%
Hasil Faktor * Pengeluaran Rata-Rata Tiap Bulan
Kualitas Informasi dan Kemudahan Mencari Informasi * Pengeluaran Rata-Rata Tiap Bulan Crosstabulation Pengeluaran Rata-Rata Tiap Bulan Total
< Rp.
1.000.000
Rp.
1.000.000 - Rp.
3.000.000
Rp.
3.000.000 - Rp.
5.000.000
> Rp.
5.000.000
Kualitas Informasi dan Kemudahan Mencari Informasi
CS
Count 0 5 0 0 5
% within Pengeluaran Rata-
Rata Tiap Bulan 0.0% 9.4% 0.0% 0.0% 5.0%
S
Count 6 10 3 3 22
% within Pengeluaran Rata-
Rata Tiap Bulan 37.5% 18.9% 15.8% 25.0% 22.0%
SS
Count 10 38 16 9 73
% within Pengeluaran Rata-
Rata Tiap Bulan 62.5% 71.7% 84.2% 75.0% 73.0%
Total
Count 16 53 19 12 100
% within Pengeluaran Rata-
Rata Tiap Bulan 100.0% 100.0% 100.0% 100.0% 100.0%
87
Kualitas Visual dan Penataan Website * Pengeluaran Rata-Rata Tiap Bulan Crosstabulation
Pengeluaran Rata-Rata Tiap Bulan Total
< Rp.
1.000.000
Rp.
1.000.000 - Rp.
3.000.000
Rp.
3.000.000 - Rp.
5.000.000
> Rp.
5.000.000
Kualitas Visual dan Penataan Website
TS
Count 0 1 0 1 2
% within Pengeluaran Rata-
Rata Tiap Bulan 0.0% 1.9% 0.0% 8.3% 2.0%
CS
Count 0 2 0 1 3
% within Pengeluaran Rata-
Rata Tiap Bulan 0.0% 3.8% 0.0% 8.3% 3.0%
S
Count 10 19 7 4 40
% within Pengeluaran Rata-
Rata Tiap Bulan 62.5% 35.8% 36.8% 33.3% 40.0%
SS
Count 6 31 12 6 55
% within Pengeluaran Rata-
Rata Tiap Bulan 37.5% 58.5% 63.2% 50.0% 55.0%
Total
Count 16 53 19 12 100
% within Pengeluaran Rata-
Rata Tiap Bulan 100.0% 100.0% 100.0% 100.0% 100.0%
Kemudahan Pembelian Ticket dan Pembayaran * Pengeluaran Rata-Rata Tiap Bulan Crosstabulation Pengeluaran Rata-Rata Tiap Bulan Total
< Rp.
1.000.000
Rp.
1.000.000 - Rp.
3.000.000
Rp.
3.000.000 - Rp.
5.000.000
> Rp.
5.000.000
Kemudahan Pembelian Ticket dan Pembayaran
CS
Count 0 5 0 3 8
% within Pengeluaran Rata-
Rata Tiap Bulan 0.0% 9.4% 0.0% 25.0% 8.0%
S
Count 6 8 3 3 20
% within Pengeluaran Rata-
Rata Tiap Bulan 37.5% 15.1% 15.8% 25.0% 20.0%
SS
Count 10 40 16 6 72
% within Pengeluaran Rata-
Rata Tiap Bulan 62.5% 75.5% 84.2% 50.0% 72.0%
Total
Count 16 53 19 12 100
% within Pengeluaran Rata-
Rata Tiap Bulan 100.0% 100.0% 100.0% 100.0% 100.0%
88
Pengeluaran Rata-Rata Tiap Bulan Total
< Rp.
1.000.000
Rp.
1.000.000 - Rp.
3.000.000
Rp.
3.000.000 - Rp.
5.000.000
> Rp.
5.000.000
Fitur Layanan Konsumen dan Kemanan Website
TS
Count 0 1 0 0 1
% within Pengeluaran Rata-
Rata Tiap Bulan 0.0% 1.9% 0.0% 0.0% 1.0%
CS
Count 4 6 0 1 11
% within Pengeluaran Rata-
Rata Tiap Bulan 25.0% 11.3% 0.0% 8.3% 11.0%
S
Count 5 15 5 4 29
% within Pengeluaran Rata-
Rata Tiap Bulan 31.2% 28.3% 26.3% 33.3% 29.0%
SS
Count 7 31 14 7 59
% within Pengeluaran Rata-
Rata Tiap Bulan 43.8% 58.5% 73.7% 58.3% 59.0%
Total
Count 16 53 19 12 100
% within Pengeluaran Rata-
Rata Tiap Bulan 100.0% 100.0% 100.0% 100.0% 100.0%
Kecanggihan Website * Pengeluaran Rata-Rata Tiap Bulan Crosstabulation
Pengeluaran Rata-Rata Tiap Bulan Total
< Rp.
1.000.000
Rp.
1.000.000 - Rp.
3.000.000
Rp.
3.000.000 - Rp.
5.000.000
> Rp.
5.000.000
Kecanggihan Website
TS
Count 1 1 0 1 3
% within Pengeluaran Rata-
Rata Tiap Bulan 6.2% 1.9% 0.0% 8.3% 3.0%
CS
Count 3 10 0 0 13
% within Pengeluaran Rata-
Rata Tiap Bulan 18.8% 18.9% 0.0% 0.0% 13.0%
S
Count 7 16 4 8 35
% within Pengeluaran Rata-
Rata Tiap Bulan 43.8% 30.2% 21.1% 66.7% 35.0%
SS
Count 5 26 15 3 49
% within Pengeluaran Rata-
Rata Tiap Bulan 31.2% 49.1% 78.9% 25.0% 49.0%
Total
Count 16 53 19 12 100
% within Pengeluaran Rata-
Rata Tiap Bulan 100.0% 100.0% 100.0% 100.0% 100.0%
