Handout PSI 413 Chapter 7

(1)

(2)

Basic Types Of Interviews

Interview:

Prosedur yang didesain untuk memperoleh informasi dari seseorang. Di dalam perusahaan biasanya menggunakan

(3)

STRUCTURED VS UNSTRUCTURED

INTERVIEW (Which to use???)

Unstructured (nondirective interviews) merupakan model

interview yang tidak menentukan pertanyaan yang akan diajukan ke

interviewee terlebih dahulu

Structured (directive interviews)

(4)

1. SITUATIONAL QUESTIONS -> Ask what his behavior would be in given situation

“ Respon apa yang akan Anda munculkan jika Anda mendapat

complain dari pelanggan Anda”?

2. BEHAVIORAL QUESTIONS-> How they reacted situation in past

“Bagaimana cara Anda ketika Anda dulu pernah menghadapi klien yang sedang marah kepada Anda saat itu”?

3. OTHER TYPES OF QUESTIONS-> Job Related Interview

(5)

No BentukKecakapan 1 2 3 4 5

1 HasilTesTeknis

2 Skill Bekerja

3 Pengetahuan

4 Perilaku

5 KesiapanKerja

(6)

REKAP HASIL WAWANCARA (HRD)

Nama :

Pendidikan/ Jurusan :

Universitas :

Penempatan :

a. Sidang : b. Wisuda : c. PKL :

(7)

(8)

Gunakan Teknik Wawancara

STRUCTURED & SITUATIONAL

Waspada terhadap eror yang dapat terjadi ketika wawancara

Berhati-hati saat memilih

(9)

THE ERRORS THAT UNDERMINE AN INTERVIEW’S

USEFULNESS

First Impressions

Not Clarifying What the Job Requires

Candidate-Order (Contrast) Error and Pressure to Hire

Nonverbal Behavior and Impression Management

(10)

Designing a Structured

Situasional Interview

Step 1: Analyze the Job

Step 2: Rate the Job’s Main

Duties

Step 3: Create Interview

Questions

Step 4: Create Benchmark

Answers

Step 5: Appoint the Interview

Panel and Conduct

Interviews

How to Conduct an Effective

Interview

Step 1: First, Make Sure You Know

the Job

Step 2: Structure the Interview

Step 3: Get Organized

Step 4: Establish Rapport

Step 5: Ask Questions

Step 6: Take Brief, Unobtrusive

Notes During the Interview

Step 7: Close the Interview

Step 8: Review the Interview

(11)

Talent Management: Profiles and Employee

Interviews

Talent management is the goal-oriented and integrated process of planning for, recruiting, selecting, developing, and compensating employees

(12)