Practical Leadership
For Supervisor & Junior Manager
Tanggal : Jakarta, 1-2 September 2016
Waktu : 09.00 - 17.00 WIB
Anda adalah Pemimpin :
Tugas & Tanggung Jawab sebagai pemimpin
• Ragam kompetensi yang harus dimiliki oleh seorang supervisor / manajer
• Keteladanan (role-model) sebagai pemimpin
Delegasikan dan Monitor Pelaksanaan
Tugas Tim Anda
• Teknik menyampaikan instruksi
• Cara mendelegasikan tugas dengan tepat • Memonitor pencapaian tugas
• Menyampaikan umpan balik positif / negatif
Tingkatkan Kualitas Komunikasi Anda :
Keterampilan Berkomunikasi Asertif
• Mengelola persepsi dalam berkomunikasi • Kemampuan mendengarkan aktif
• Value dalam berkomunikasi: Kesan Positif, Empati, Asertif dan Fokus pada Solusi
Pahami Anggota Tim Anda :
Kepemimpinan Situasional
• Gaya Kepemimpian diri sendiri (DISC Profile) • Analisis sikap kerja bawahan
“Mau” dan “Mampu”
• Pemetaan anggota tim dan strategi pengelolaannya
1. Bawahan yang Mau, Belum Mampu 2. Bawahan yang Mampu, Tidak Mau 3. Bawahan yang Tidak Mampu, Tidak Mau 4. Bawahan yang Mampu, Mau
Maksimalkan Produktifitas Anggota Tim
Anda : Keterampilan melakukan Coaching
• Pengertian coaching, counseling dan mentoring;
• Mempraktekkan model GROW dalam melakukan Coaching
• Memotivasi anak buah untuk melaksanakan komitmen yang diperoleh
MATERI PELATIHAN
1
4
5
2
3
Training | Consulting | Assessment
Mobile : 0813 1100 9800, 0812 802 8352
WA
: 0813 1100 9800
Pin BB : 5FE266D1
E-mail : info@serviceleadership.web.id
Website : www.serviceleadership.web.id
Jafet DK
Jafet DK adalah profesional trainer untuk topik Service Excellence , Leadership, Assertive Communication Skills dan Powerful Presentation yang selalu memperoleh nilai tinggi dalam evaluasi kepuasan peserta di setiap pelatihan yang dia bawakan. Sebelumnya Jafet adalah praktisi bisinis di berbagai industri seperti : IT Consultant , Rumah Sakit, Perbankan & Asuransi.
Beberapa perusahaan yang telah mendapatkan jasa pelatihan beliau antara lain: The Body Shop, Yamaha, BII Maybank, Astra Credit Companies, BPJS, Dirjen Pajak, OCBC NISP, Ukrida, Mitsubishi, PT Supermal Karawaci, PT Vivere Multi Kreasi, Lembaga Administrasi Negara, PT Tirta Investama, PT Asuranis Astra Aviva Life, RS Carolus, Nissan Indonesia, RS Mata Aini, RSIA Kemang, RS Dr. Soetomo dll
Tohap S
• Managing Director Service Leadership,
• Certified MBTI Practitioner, CPP International Singapore • Certified DISC Trainer, DISC Indonesia – WILEY USA
• Certified Behavioral Analyst (CBA) , The Discovery Institute Singapore
Trainer
Training Provider
Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting & training to :
• Create high-performance cultures that drive bottom-line results & reinforce your organization’s mission and values. • Develop leaders at all levels who can manage the business and inspire your employees.
• Align employee self-interest, energy and talents with your organization’s strategy.
Modul Pelatihan
Program Inhouse Training dan Kelas Publik
• Excellent Supervisory Skills • Advanced Leadership Skills • Coaching and Mentoring • Assertive Communication Skills • Problem Solving and Decision Making
• Time Management • DISC Profile • MBTI
• Team Building
• Handling Diificult People and Situation
Leadership
• Excellent Service Interaction • Complaint is A Gift
• Service Crucial for Manager
• Strategic Customer Experience • Customer Satisfaction Measurement
Service Excellence
• Train The Trainer
• Training Need Analysis (TNA) • High Impact Presentation Skills • Strategic Compensation and Benefit • Mastering Competency Design Model
and Assessment • Assessment Skills • Employee Engagement
• KPI and Performance Management System
• Job Analysis and Job Evaluation • Industrial Relation
• Talent Management • Behavioral Event Interview • Expanded DISC
• Myers Briggs Type of Indicators (MBTI) • Outsourcing Management
• UU Ketenagakerjaan
Consulting Services
Quality Customer Service is important for all
functions start from front liners as representative
of the company to back office as backbone to
support all process to make sure service is
delivered timely by frontlines. We assist Client
to enhance organization service culture.
Type of common consultation request such as :
• Set up Service Standardization
• Define Service Measurement
• Implementation Service Monitoring
• Set Up Service Assessment / Service Audit
• Conduct Mystery Shoppers
Identifying capacity and measure productivity
is the key of operation management. We help
to asses current operational issues and come
up with recommendation and implementation.
We assist client to run day to day operations in
structure and effective way.
Operation Excellence Consultation would be :
• Define Capacity Planning
• Design Operation Management Blue Print
• Set Up Process Standardization
• Conduct & implement Process Improvement
• Set Up Customer Care/Service Desk
People are the most valuable assets an organization
could have. Through employees, an organization
can create a sustainable competitive advantage.
Whether you are a new venture or an existing
organization we at Service Leadership can help
you organize, manage and develop your human
resources more effectively.
We provide the following Human Resources
consultation services :
1. Preparation of HR Policies, Procedures and
HR Manuals/Handbooks
2. Setting up Organizational Structure & Authority
Matrix based on a work flow analysis
3. Job Analysis and Job Design
4. Pay Structure/Compensation Plan
5. Recruiting and Selecting Procedures
6. Performance Measurement and Appraisal
Programs.
Service Quality
Operational Excellence
Public Training Schedule 2016
Topic
Agustus
September
Service Excellence & Handling Customer Complaints 26-27 How to Manage Customer Service Team
MBTI for HR Practitioner
Aspek Hukum Perjanjian Kerja : PKWT, PKWTT, Skala Upah,PHK Tanpa Gejolak
Practical Leadership and Managerial Skills 1-2 Train The Trainer (Batch 36)
25-26
Assessment Center (Batch 4) :
Psychological Test , MBTI, Behavioral Event Interview ( BEI), Leaderless Group Discussion, Intray Excercises, Case Analysis, Presentation, Reporting
Handling Customer Complaint & Negotiation Skills for frontliners Effective Recruitment using DISC Profile
Strategic Compensation and Benefit 6-7 Menyusun Kurikulum Pelatihan Berbasis Kompetensi
Business Presentation Skills Coaching and Counselling
Problem Solving and Decision Making
3 Day HR Management Course 1-3 Business Values and Ethics
Change Management
Assertive and Comunication Skills Building Strong Corporate Culture PHK Tanpa Gejolak
Excellent Supervisory Skills Behavioral Event Interview Merancang Kamus Kompetensi HR Managament for HR Officer Selling Skills and Negotiation Skills Finance for Non Finance
Service Quality Management 6-7 Pelatihan Tes Psikologi untuk HR ( Non Psikologi)
Investasi & Registrasi
Formulir Registrasi
Harga Normal
: Rp 2.000.000,- /peserta
Early Bird sebelum 15 Agustus 2016 : Rp 1.500.000,- /peserta
Biaya meliputi makan siang, 2x coffee break, materi hard copy pelatihan dan sertifikat.
1-2 September 2016 | 09:00 - 17:00 WIB | Jakarta
PRACTICAL LEADERSHIP
FOR SUPERVISOR / MANAGER
Name Position Phone Mobile Name Position Phone Mobile Name Position Phone Mobile Name Position Phone Mobile Phone/Mobile Name Position Phone Mobile Name Position Phone Mobile Name Position Phone Mobile Name Position Phone Mobile
F a x : ( 0 2 1 ) 7 9 7 5 1 5 9
Payment Method
Payment can be done by using
the account number below :
Bank BCA Cabang Jatinegara
A/N
: CV Prima Sinergi
No Acc. : 7600396913
Please put note :
[SEMINAR TITLE] and [YOUR
COMPANY’S NAME] on the
payment instruction.
Training | Consulting | Assessment
Mobile : 0813 1100 9800 : 0812 802 8352 WA : 0813 1100 9800 Pin BB : 5FE266D1 For more information :
serviceleadership.info@gmail.com Or visit us at :
www.serviceleadership.web.id
Gedung Multika Lt 4
Jl. Mampang Prapatan Raya 71-73 , Jakarta 12790 Phone : (021) 797 51 58
