THE MAXIM OF POLITENESS PRINCIPLES IN ENGLISH LANGUAGE CONVERSATION BY THE NON- NATIVE RECEPTIONISTS: A CASE STUDY AT SEKOLAH PELITA HARAPAN, LIPPO KARAWACI- TANGERANG i A Thesis Presented as a partial Fulfillment of the Requirement to Obtain the Sarjana

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APPENDICES

Appendix 1

Recording (June 23rd, 2008) Receptionist 2 : Pagi pak

Driver from MRI : Mbak ada titipan dari MRI buat Bu Lina. Receptionist 2 : o..kasih sini aja pak. Makasih ya pak. Driver from MRI : Makasih mbak

Receptionist 2 : Morning Sir, can I help you?

Mr. Brian’s guest : Morning miss, is it Mr.Brian office?

Receptionist 2 : Sorry Sir, Mr.Brian is in ET. Next to the chapel. The same door.

Mr. Brian,s guest : Thanks miss

Receptionist 2 : Hi, Miss Amy.

Junior School teacher : Hi..mhmm I’ve just left IT solving the IT problem.hehe. I see you all.I just want to say good bye. It’s the last time I’m here. Thanks for helping me. Receptionist 2 : ohh ya..so where are going?

Junior school teacher : I’ll teach at Springfield Receptionist 2 : You mean cibubur

Junior school teacher : yeahh..heee…yaaah ok I’ve to go know. Take care of you Receptionist 2 : You too..bye.

Receptionist 1 : Pagi pak

Messenger : Surat bu buat Bu Lina. Receptionist 1 : Darimana pak?

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Receptionist 1 : Diterima disini aja ya pak

Messenger : ya.

Receptionist 1 : makasih pak.

Receptionist 1 : woiii…what’s up bro?

PRP staff : heheeee…udah ke bawah belum? Receptionist 1 : belum Emang ada apaan?

Receptionist 2 : ooo yang liat foto foto.? PRP staff : iyee..udah belum?

Receptionist 1 : Belum. Bagus bagus gak?

Receptionist 2 : Eh.. yang di flying fox punyaku udah jadi belum PRP staff : Udah semua. Ntar liat ke bawah aja. Udah ah. Receptionist 1 : kemana sih?

PRP staff : jam 11 motret d GYM acaranya senior. Deeee..

Receptionist 2 : Pagi bu, bisa dibantu?

Parent of new student : Bu saya mo ambil hasil tes anak saya. Receptionist 2 : Pendaftaraan baru yang kemaren bu? Parent of new student : iya bu.

Receptionist 2 : o di admission bu. Di bawah. Mari saya antar bu. Parent of new student : makasih ya bu.

Appendix 2

Recording (July 1st,2008)

Receptionist 1 : Selamat pagi. Bisa dibantu pak? Guest : saya mau ke tempat pendaftaran baru.

Receptionist 1 : Maaf pak. Anda salah ruangan. Untuk pendaftaran murid baru di admission.

Guest : dimana ya bu?

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Guest : Trima kasih bu

Receptionist 2 : Good morning Sir?

Guest : Morning, I have to give this book to Miss Gill. Can I leave it here?

Receptionist 2 : I am sorry, Sir. Do you mean Miss Gill at junior school department?

Guest : yes.

Receptionist 2 : I really sorry sir. But it’s F2 room. May I escort you to junior school?

Receptionist 2 : Hi miss Catherine. Senior school teacher : Is Mr. Brian here?

Receptionist 2 : No. Any problems miss Catherine?

Senior school teacher : yeaah..I’ve to talk ‘bout IB. huuuh..so tired..heaahh. Receptionist 2 : Making Dizzy..yaa.

Senior School teacher : Mrs. Jane told that Mr.Brian go to F2.oh maybe F2 chapel. Ok I’ll go there bye.

Receptionist 2 : Miss Catherine, you have left your notes.

Senior School teacher : O..Jesus thanks ibu. It’s so important to me. I’ll have a meeting with Mr. Brian

Receptionist 2 : Oh..you are so effective. You have all notes to make you always remember everything. I think it’s better if you have a litlle book. A sheet of paper is easy to fly..heee..heee.. Senior school teacher : yaa..right. hahaaa..thanks bu.

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Guest : come to my office..yee Receptionist 1 : what’s wrong?”

Guest : today I am 26. There a little party. Join us. Ok” Receptionist 1 : heey.. happy birthday. Do you invite all departments? Guest : mmm..no..yaa only some of people. Only the close friends Receptionist 1 : Great..! You’re so kind invite all people..ehm..i think last year

you also invited all grade 2. You know, it was so unforgettable.

Receptionist 2 : Morning, Sir

Guest : Yes, I am Nathan Cook. I want to meet Pak James. Is it available?

Receptionist 2 : Have you made the appointment before?

Guest : Not yet. But can you help me to meet Pak James today? Receptionist 2 : Ok could you tell me your addressee please?

Guest : I am from Investor Magazine.

Receptionist 2 : please take a seat sir, I’ll ask the secretary first.

Receptionist 1 : Good morning, can I help you? Guest : Is Bu Lina available?

Receptionist 1 : May I know your name and address too, sir? Guest : Richard, Palem Semi. I want to see Bu Lina. Receptionist 1 : Ok, please come in.

Receptionist 1 : Good morning can I help you?

Guest : Good morning. I have a meeting with Pak James Riady. Receptionist 1 : At what time, sir?

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Receptionist 1 : Ok Sir, please wait in the meeting room. I’ll tell Bu Lina you are already here.

Appendix 3

Recording (July 1st, 2008)

Receptionist 2 : ya pak pagi?

Pizza deliver : ada yang pesan Pizza bu. Receptionist 2 : Atas nama siapa pak? Pizza deliver : Ibu Melia.

Receptionist 2 : Itu di TU junior pak. Ini lurus trus yang ke bawah belok kiri.

Pizza deliver : makasih bu. Receptionist 2 : ya pak.

Receptionist 2 : Good morning..

Guest : I have meeting with Pak James. Receptionist 2 : May I have your name, please?” Guest : Billy, Matahari.”

Receptionist 2 : Please take a seat, Pak Billy I will tell the secretary you already here.

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Receptionist 1 : Good morning can I help you?

Guest : Good morning. I have a meeting with Pak James Riady. Receptionist 1 : At what time, sir?

Guest : Eleven

Receptionist 1 : Ok Sir, please wait in the meeting room. I’ll tell Bu Lina you are already here.

Receptionist 2 : Afternoon.

Head of Junior School: Is Pak James here? Receptionist 2 : No. only Ibu Lina.

Head of Junior School: Ok I’ll see Ibu Lina. Thanks yaa. Receptionist 2 : you’re welcome.

Appendix 4

Recording (July 2nd, 2008)

Receptionist 1 : Hai, ada apa kayaknya ada something wrong? Book store’s staff : Gak ada apa apaan. Ntar ke GF gak?

Receptionist 1 : Memang ada apa?

Book store’s staff : Itu udah dikasih belum..suratnya? Receptionist 1 : Belum sih,tapi departement lain udah. Book store’s staff : Ya sih. Kok lama bener ya?

Receptionist 1 : Mungkin besok kali..

Receptionist 2 : Tolongin angkat dulu. Banyak.. Receptionist 1&2 : Pick up incoming calls

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Receptionist 1&2 : ya..ya..daaa

Receptionist 2 : Yes Mr. Dann? Mr. Dann (Biblical study) : Is Pak Budi here? Receptionist 2 : No. Maybe at ET. Mr. Dann (Biblical study) : Can I leave this here? Receptionist 2 : Of course.

Mr. Dann (Biblical study) : Ok Thanks bu.

Receptionist 1 : Afternoon Sir.

IT staff : Do you know Wahyudi?

Receptionist 1 : hmm..I think at the pantry. Just a moment sir let me call him.

IT staff : Ok tell him to come to my room. Thanks bu. Receptionist 2 : All right Sir.

Receptionist 2 : Bu Lina, tadi ada Pak Edi?

Pak James’s Secretary : O ya..tadi udah telpon ke handphone. Receptionist 2 : Ok deh bu

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Finance’ staff : Man tadi ada memo pindah budget gak? Receptionist 1 : Dari Bu Etty bu?

Finance’ staff : Ya..ada gak? Receptionist 1 : Ini bu?

Finance’ staff : Ya.. thanks ya.

Receptionist 2 : Afternoon.

Guest : Afternoon. I want to go to Lost and Found.

Receptionist 2 : Can you please wait just a second, I’ll call Ibu Lenny.

Guest : Ok thank you.

Receptionist 2 : Call Ibu Lenny

Receptionist 2 : Mam, please follow me. I’ll escort you to Lost and Found.