Hendry Sugiharto REFERENCES
Abu Samah, I. H., Abd Rashid, I. M., Abd Rani, M. J. & Abdul Rahman, N. I., 2015.
The Roles Of Price Perception And Physical Environment In Determining Customer Loyalty: Evidence From Fast Food Restaurant Of Malaysia. International Journal of Development Research.
Agriculture and Agri-Food Canada, 2016. Foodservice Profile - Indonesia. [Online]
Available at: http://www.agr.gc.ca/eng/industry-markets-and-trade/international-agri- food-market-intelligence/asia/market-intelligence/foodservice-profile-
indonesia/?id=1468950411582
Ainiyah, N., Deliar, A. & Virtriana, R., 2016. The Classical Assumption Test to Driving Factors of Land Cover Change in The Development Region of Northen Part of West Java. Prague, s.n., pp. 205-210.
Alrubaiee, L. & Al-Nazer, N., 2010. Investigate the Impact of Relationship Marketing Orientation on Customer Loyalty: The Customer's Perspective. International Journal of Marketing Studies, May, 2(1), pp. 155-174.
Al-Tit, A., 2015. The Effect of Service and Food Quality on Customer Satisfaction and Hence Customer Retention. Asian Social Science.
Andaleeb, S. S. & Conway, C., 2006. Customer satisfaction in the restaurant industry : an examination of the transaction-spesific model. Journal of Services Marketing.
Badan Pusat Statistik Indonesia, 2015. Restaurant Statistics 2015. [Online]
Available at: https://www.bps.go.id/website/pdf_publikasi/Statistik-Restoran-Rumah- Makan-2015.pdf
Badan Pusat Statistik Tangerang Selatan, 2016. Statistik Daerah Kota Tangerang Selatan 2016. [Online]
Available at: https://tangselkota.bps.go.id/
Badan Pusat Statistik Tangerang Selatan, 2017. Laporan Akhir Kegiatan Survei dan Kompilasi Produk Administrasi Bidang Sosial. [Online]
Available at:
https://rootwebadmin.tangerangselatankota.go.id/uploads/statistik/sosial/SOSIAL- 19.pdf
Bahar, B. I., 2018. Analisis Pengaruh Service Quality, Food Quality, Perceived Value, Dan Customer Satisfaction Terhadap Behavioral Intentions Fast Food Mcdonald’s, Semarang: Universitas Diponegoro.
Benton, D., 2015. Portion Size: What We Know and What We Need to Know.
Critical Reviews in Food Science and Nutrition.
Berger, A. A., 2017. Cultural Perspectives on Millenials. San Fransisco, California:
Palgrave Macmillan.
Hendry Sugiharto Blackwell, R. D. et al., 2012. Consumer Behavior. Singapore: Cengage Learning Asia Pte Ltd.
Blackwell, R. et al., 2006. Consumer Bheavior. South Melbourne: Cengage Learning Australia Pty Limited.
Bowen, J. T. & Shoemaker, S., 1998. Loyalty: A Strategic Commitment. Cornell Hotel and Restaurant Administratioin Quarterly.
Bricci, L., Fragata, A. & Antunes, J., 2016. The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector. Journal of Economics, Business and Management, Volume 4, pp. 173-177.
Cooper, D. C. & Schindler, P. S., 2013. Business Research Methods. 12 ed. London, United States: McGraw-Hill Education.
Creswell, J. W., 2009. Research Design: Qualitative, Quantitative and Mix Method Approaches. California: SAGE Publications, Inc..
Dick, A. S. & Basu, K., 1994. Customer Loyalty: Toward an Integrated Conceptual Framework. Journal of the Academy of Marketing Science., Volume 22, pp. 99-113.
Elkhani, N. & Bakri, A. B., 2012. Review On “Expectancy Disconfirmation Theory”
(Edt) Model In B2c E-Commerce. Journal Of Research And Innovation In Formation Systems.
Farhani, A. G., 2016. Indonesia’s Millennial Consumer Insight on Brand Equity:
Effects of Brand Association, Brand Loyalty, Brand Awareness, and Brand Image, Yogyakarta: Universitas Gadjah Mada.
French, S. A., 2003. Pricing Effects on Food Choices. The Journal of Nutrition.
Frugal Feeds, 2018. McDonald’s Deals, Vouchers and Coupons (May 2018). [Online]
Available at: https://www.frugalfeeds.com.au/mcdonalds-deals-vouchers-and- coupons/
Gundlach, G. T., Achrol, R. S. & Mentzer, J. T., 1995. The Structure of Commitment in Exchange. Journal of Marketing, January.pp. 78-92.
Hadinata, M., 2013. Studi Pengaruh Trust, Commitment, Communication and Conflict Handling terhadap Customer Loyalty di Bank Mandiri Surabaya. Jurnal Ilmiah
Mahasiswa Universitas Surabaya, 2(1), pp. 1-16.
Hanaysha, J., 2016. Testing The Effects Of Food Quality, Price Fairness, And Physical Environment On Customer Satisfaction In Fast Food Restaurant Industry.
Journal of Asian Business Strategy.
Han, H. & Ryu, K., 2009. The Roles Of The Physical Environment, Price Perception, And Customer Satisfaction In Determining Customer Loyalty In The Restaurant Industry. Journal of Hospitality & Tourism Research.
Hendry Sugiharto Hertwig, D. S., Trisna Eka Putri, I. A. & Pertiwi, P. R., 2017. Analisis kualitas
makanan terhadap kepuasan wisatawan di w sense restaurant watermark hotel & spa bali. Jurnal Kepariwisataan dan Hospitalitas.
Heugel, A., 2015. Status Consumption and the Millennial Consumer: An Exploratory Study, s.l.: Georgia Southern University.
Honeyball, E., 2017. Determining The Motivations Of Millennial Travellers In The Context Of Cultural Experiences In Southeast Asia, s.l.: Cardiff Metropolitan University.
Hong, Q. & Prybutok, V. R., 2009. Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants. International Journal of Quality and Service Sciences.
Huang, H. H., 2015. Using Expectation Disconfirmation Theory to Explore the Relationship Satisfaction between Businesses to Businesses. New Taipei City, Aletheia University.
Huddleston, P., Whipple, J., Mattick, R. N. & Lee, S. J., 2009. Customer satisfaction in food retailing: comparing specialty and conventional grocery stores. International Journal of Retail &.
Husnain, M. & Akhtar, M. W., 2015. Relationship Marketing and Customer Loyalty:
Evidence from Banking Sector in Pakistan. Global Journal of Management and Business Research: E Marketing, 15(10).
Inbakaran, R. J. & Reece, J., 1999. Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage. International Journal of Contemporary Hospitality Management.
Kamal, I. M. S., Salim, A. T., Sperico, M. A. & Sulaiman, F., 2014. Malaysia menu:
Issues on food quality attributes toward customer satisfaction. Hospitality and Tourism.
Kandampully, J. & Suhartanto , D., 2000. Customer Loyalty in The Hotel Industry:
The Role of Customer Satisfaction and Image. Internation Journal of Contemporary Hospitality Management, 12(6), pp. 346-351.
Kementerian Pariwisata Republik Indonesia, 2014. Rekapitulasi Perkembangan Usaha Restoran/ Rumah Makan Berskala Menengah dan Besar. [Online]
Available at:
http://www.kemenpar.go.id/userfiles/file/E_1%20Perkembangan%20Usaha%20Resto ran%20-%20RM%20Besar%20dan%20Menengah%202008%20-%202012.pdf
Kharouf, H., Lund, D. & Harjit, S., 2014. Building Trust by Signaling Trustworthiness in Service Retail. Journal of Services Marketing, 28(5), pp. 361-373.
Knutson, B. J., 2000. College Students and Fast Food - How Students Perceive Restaurant Brands. Cornell Hospitality Quarterly.
Hendry Sugiharto Kothari, C. R., 2004. Research Methodology: Methods and Techniques. 2nd Edition ed. s.l.:New Age International Publishers.
Liang, X. & Zhang, S., 2009. Investigation of customer satisfaction in student food service. An example of student cafetaria in NHH. International Journal of Quality and Service Sciences.
McDonald's Indonesia, n.d. Visi Misi. [Online]
Available at: http://mcdonalds.co.id/tentang-mcdonalds/info-perusahaan/visi-misi McDonald's, n.d. Our History. [Online]
Available at: https://www.mcdonalds.com/us/en-us/about-us/our-history.html
Moorman, C., Zaltman, G. & Deshpande, R., 1992. Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between
Organizations. Journal of Marketing Research, August, Volume 29, pp. 314-328.
Myung, E., McCool, A. C. & Feinstein, A. H., 2008. Understanding attributes affecting meal choice decisions in a bundling context. International Journal of Hospitality Management 27.
Namkung, Y. & Jang, S., 2007. Does Food Quality Really Matter in Restaurants? Its Impact On CustomerSatisfaction and Behavioral Intentions. Journal of Hospitality &
Tourism Research.
Nazari, M. & Tabatabaie, V., 2014. Impact of Price fairness on Price Satisfaction, Customer satisfaction and Customer Loyalty in Iran Telecommunication Market (Case: MTN Irancell Company). Asian Journal of Research in Marketing.
Ndubisi, N. O. & Wah, C. K., 2005. Factorial and Discriminant Analyses of The Underpinnings of Relationship Marketing and Customer Satisfaction. International Journal of Bank Marketing, Volume 23, pp. 542-557.
Ng, E. S. & Johnson, J. M., 2015. Millennials: Who are they, how are they different, and why should we care?.
Nguyen, T. N., Hoai Pan, T. T. & Vu, P. A., 2015. The Impact of Marketing Mix Elements on Food Buying Behavior: A Study of Supermarket Consumers in Vietnam.
International Journal of Business and Management; Vol. 10.
Oliver, R. L., 1999. Whence Customer Loyalty?. Journal of Marketing.
Peri, C., 2006. The Universe of Food Quality. Food Quality and Preference 17.
Pileliene, L. & Liesionis, V., 2007. Influence of Product Attributes on Customer's Choice. Kaunas, Lithuania, s.n.
Plus Accounting, 2015. What is a Quick Service Restaurant?. [Online]
Available at: http://www.plusaccounting.co.uk/blog-post/what-quick-service- restaurant
Hendry Sugiharto Rahman, M. A., Kalam, A., Rahman, M. M. & Abdullah, M., 2012. The Influence of Service Quality and Price on Customer Satisfaction: An Empirical Study on
Restaurant Services in Khulna Division. Research Journal of Finance and Accounting.
Rauyruen, P. & Miller, K. E., 2007. Relationship Quality as A Predictor of B2B Customer Loyalty. Journal of Business Research.
Ryu, K., Lee, H.-R. & Kim, W. G., 2010. The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. International Journal of Contemporary Hospitality Management.
Sahari, N., Basir, N. M. & Jangga, R., 2012. Factors of Food Dimension Affecting Customer Satisfaction in Family Restaurants. Indonesia, Research Gate.
Saleem, A. et al., 2015. Product Perceived Quality and Purchase Intention with.
Global Journal of Management and Business Research: E Marketing.
Santoso, S. O., Janeta, A. & Kristanti, M., 2018. Faktor-Faktor Yang Mempengaruhi Pemilihan Makanan Pada Remaja Di Surabaya. Jurnal Hospitality dan Manajemen Jasa.
Schlosser, E., 2001. Fast Food Nation. Boston, New York: Houghton Miflin Company.
Sekaran, U., 2003. Research Methods for Business: A Skill Building Approach.
s.l.:John Willey & Sons, Inc.
Senasu, P., 2012. The Effect of Commitment, Trust, Competence, Communication, Conflict Handling on Relationship Quality, Customer Satisfaction, Customer Loyalty, s.l.: s.n.
Shaharudin, M. R., Mansor, S. W. & Elias, S. J., 2011. Food Quality Attributes among Malaysia’s Fast. International Business and Management.
Sivadas, E. & Baker-Prewitt, J. L., 2000. An examination of the relationship between service quality, customer satisfaction, and store loyalty. International Journal of Retail & Distribution Management.
SPSS Statistik, 2016. Cara Membaca dan Mencari R-Tabel Product Moment.
[Online]
Available at: http://www.spssstatistik.com/cara-membaca-dan-mencari-r-tabel- product-moment/
Statista, 2016. Indonesia: How often do you eat fast food (any quick service restaurant) in any given week (on average)?. [Online]
Available at: https://www.statista.com/statistics/561273/indonesia-average-fast-food- consumption-per-week/
Hendry Sugiharto Statista, 2017. Brand value of the 10 most valuable fast food brands worldwide in 2017 (in million U.S. dollars). [Online]
Available at: https://www.statista.com/statistics/273057/value-of-the-most-valuable- fast-food-brands-worldwide/
Steenhuis, I. H., Waterlander, W. E. & Mul, A. d., 2011. Consumer food choices: the role of price and pricing strategies. Public Health Nutrition.
Steenhuis, I. & Poelman, M., 2017. Portion Size: Latest Developments and Interventions. Etiology of Obesity.
Sugianto, J. & Sugiharto, S., 2013. Analisa Pengaruh Service Quality. Food Quality, Dan Price Terhadap Kepuasan Pelanggan Restoran Yung Ho Surabaya. Jurnal Manajemen Pemasaran Petra.
Suharyono, A. F. H., 2018. Pengaruh Customer Relationship Marketing Terhadap Kepuasan dan Loyalitas Pelanggan. Jurnal Administrasi Bisnis, February.55(2).
Sulaiman, S. & Haron, M. S., 2013. Foodscape and Customer’s Future Behavioral Intentions in Casual Dining Restaurant. Journal of Economics, Business and Management.
Sulek, J. M. & Hensley, R. L., 2004. The Relative Importance of Food, Atmosphere, and Fairness of WaitThe Case of a Full-service Restaurant, s.l.: SAGE journals.
Tandford, S., 2013. The Impact of Tier Level on Attitudinal and Behavioral Loyalty of Hotel Rewards Program Members. International Journal of Hospitality and Management, Volume 34, pp. 285-294.
Tirelli, C. & Martinez-Ruiz, M. P., 2014. Influences of product attributes on sojourners’ food purchase decisions. British Food Journal.
Top Brand Award, 2016. Top Brand Index 2016 Fase 2: Kategori Retail. [Online]
Available at: http://www.topbrand-award.com/top-brand-survey/survey- result/top_brand_index_2016_fase_2
Top Brand Award, 2017. Top Brand Index 2017 Fase 2: Kategori Retail. [Online]
Available at: http://www.topbrand-award.com/top-brand-survey/survey- result/top_brand_index_2017_fase_2
Vacklavik, V. A., Pimentel, M. H. & Devine, M. M., 2006. Dimensions of Food.
s.l.:CRC Press.
W&S Market Research, 2015. Comparative report on Fast Food study in Thailand, Indonesia and Vietnam in 2015. [Online]
Available at: http://nusaresearch.com/sample/voluntary_surveys/detail.php?ID=66 Walker, J. R., 2011. The restaurant : from concept to operation. 6 ed. Hoboken: ohn Wiley & Sons, Inc.
Hendry Sugiharto Wijaya, W., 2017. Analisa Pengaruh Kualitas Makanan Terhadap Kepuasan
Konsumen Di Yoshinoya Galaxy Mall Surabaya. Jurnal Hospitality dan Manajemen Jasa.
Wikipedia, 2018. McDonald's. [Online]
Available at: https://en.wikipedia.org/wiki/McDonald%27s
Yonekura, F., 2006. A Study Of Millenial Students And Their Reactive Behavior Patterns In The Online Environment, Orlando: University of Central Florida.
Zakaria, G., 2017. Pengaruh Kualitas Pelayanan, Kualitas Produk Dan Harga Terhadap Kepuasan Pelanggan. Jurnal Ilmu dan Riset Manajemen.
Zomato, n.d. zomato.com. [Online]
Available at: https://www.zomato.com/jakarta [Accessed 18 July 2018].
