Company Performance Analysis
Pembatasan aktivitas dampak pandemi Covid-19 yang terjadi selama tahun 2020 cukup mempengaruhi realisasi konsumsi dan produksi listrik di Indonesia sepanjang tahun 2020. Banyaknya kegiatan masyarakat yang harus dilakukan di rumah membuat konsumsi listrik rumah tangga meningkat. Berdasarkan data Dirjen Ketenagalistrikan Kementerian ESDM produksi tenaga listrik nasional tercatat sebesar 272,42 TWh pada tahun 2020 yang berarti baru mencapai 80% dari target awal yang ditetapkan sebesar 339,082 TWh.
Untuk realisasi jumlah pelanggan listrik secara nasional di tahun 2020 yaitu sebesar 78.663.155 pelanggan atau mencapai 102% dari target yang telah ditetapkan sebesar 77.107.000 pelanggan. Penjualan tenaga listrik yang bersubsidi juga mencapai 61.400,15 GWh lebih besar dari target sebesar 60.079,83 GWh. Hal ini seiring gencarnya pemerintah dalam memberikan subsidi listrik kepada pelanggan-pelanggan kecil seperti rumah tangga yang terdampak pandemi Covid-19.
As a subsidiary of PT PLN (Persero), during 2020, ICON+ continues to support the policies that have been set by PT PLN (Persero) as the holding Company following the core competencies and advantages possessed by ICON+.This is inline with one of PT PLN (Persero)'s strategic initiatives where digitalization (digital power generation, digital procurement, digital- based distribution, and digital transformation) is one of the important aspects. In addition, through its role as a subsidiary of PT PLN (Persero), ICON+ must prioritize the management of end-to-end exclusive telecommunications networks from planning, design to operation functions to support the reliability and sustainability of PT PLN (Persero)'s main business, including related to reliability. Tele-protection system and power system operation regulation.
Throughout 2020, activity restrictions due to the Covid-19 pandemic that occurred during 2020 quite affected the realization of electricity consumption and production in Indonesia. The number of community activities that must be carried out at home makes household electricity consumption increase. Based on data from the Director General of Electricity at the Ministry of Energy and Mineral Resources, national electricity production was recorded at 272.42 TWh in 2020, which means that it has only reached 80% of the initial target set at 339,082 TWh.
For the realization of the number of electricity customers nationally in 2020, which is 78,663,155 customers or reaching 102% of the set target of 77,107,000 customers. Sales of subsidized electricity also reached 61,400.15 GWh, higher than the target of 60,079.83 GWh. This is in line with the government's incessant effort to provide electricity subsidies to small customers such as households affected by the Covid-19 pandemic.
Board Of Directors' Report
Laporan Direksi
Meskipun dibayangi dengan adanya pandemi Covid-19, ICON+ terus bertekad untuk menjaga pertumbuhan dan keberlangsungan usaha Perusahaan melalui berbagai strategi dan kebijakan yang telah ditetapkan.
Kami menyadari bahwa esensi dari keberlangsungan usaha tidak hanya bertumpu pada kemampuan untuk menciptakan pelanggan baru (customer acquisition) melainkan juga kemampuan untuk mempertahankan pelanggan lama (customer retention) karena kami meyakini bahwa kemampuan memelihara hubungan dengan pelanggan inilah yang akan menumbuhkan loyalitas pelanggan terutama di masa pandemi seperti saat ini. Untuk itu ICON+ menjalankan strategi khususnya program terkait retensi pelanggan sehingga ICON+ dapat lebih memahami, lebih dekat dan tanggap dalam memberikan solusi yang tepat sesuai dengan kondisi bisnis pelanggan. Melalui strategi ini ICON+
berharap dapat tetap bertahan sekaligus bertumbuh bersama pelanggan di tengah situasi bisnis yang sedang melemah. Diantara strategi yang diterapkan ICON+ yaitu pelaksanaan Program Peduli Covid-19 dengan memberikan free upgrade 1,5 kali dari kapasitas existing dalam rangka mendukung penerapan program Work from Home (WFH) PT PLN (Persero). Program yang digulirkan sejak terjadinya pandemi Covid-19 hingga 31 Mei 2020 ini diperuntukkan untuk seluruh Unit PT PLN (Persero) Level 1 (Unit Induk Wilayah/Distribusi) yang berlangganan layanan Internet Corporate ICON+.
Dengan adanya pandemi Covid-19 membuat sebagian perusahaan harus mengubah pola kerjanya yang semula bekerja di kantor menjadi bekerja dari rumah atau dikenal dengan istilah Work from Home (WFH) dimana hal ini juga diberlakukan di ICON+. Melalui program WFH dan operasi minimal yang diterapkan ICON+ sejak terjadinya pandemi, kegiatan operasional ICON+ secara bertahap mulai meningkat sejak pertengahan tahun 2020 sejalan dengan kebijakan new normal yang dikeluarkan oleh Pemerintah. Melalui upaya yang dilakukan Perusahaan secara maksimal, terbukti ICON+ berhasil mencapai hasil yang optimal dan memastikan tidak terjadi adanya penurunan kualitas produk dan layanan kepada pelanggan selama pandemi. Berdasarkan laporan Perusahaan, diketahui juga bahwa keluhan dari pelanggan tidak mengalami kenaikan atau penurunan secara signifikan.
Despite the Covid-19 pandemic, ICON+ continues to be determined to maintain the growth and sustainability of the Company's business through various strategies and policies that have been set. We realize that the essence of business continuity does not only rest on the ability to create new customers (customer acquisition) but also the ability to retain old customers (customer retention) because we believe that the ability to maintain relationships with customers is what will foster customer loyalty, especially during the pandemic. like this time. For this reason, ICON+ carries out a strategy, especially programs related to customer retention so that ICON+ can better understand, be closer and responsive in providing the right solution according to the customer's business conditions.
Through this strategy, ICON+ hopes to survive and grow with customers in the midst of a weak business situation. Among the strategies implemented by ICON+
are the implementation of the Covid-19 Care Program by providing free upgrades 1.5 times from existing capacity in order to support the implementation of PT PLN (Persero)'s Work from Home (WFH) program.
The program, which was launched since the Covid-19 pandemic until May 31, 2020, is intended for all Level 1 PT PLN (Persero) Units (Regional/Distribution Parent Units) who subscribe to the ICON+ Corporate Internet service.
The Covid-19 pandemic has forced some companies to change their work patterns from office work to home (WFH). This policy also applies to ICON+. Through the WFH program and minimal operations implemented by ICON+ since the pandemic, ICON+'s operational activities have gradually begun to increase since mid- 2020 in line with the new normal policy issued by the Government. Through the maximum efforts made by the Company, it is proven that ICON+ has succeeded in achieving optimal results and ensuring that there is no decline in the quality of products and services to customers during the pandemic. Based on the Company's report, it is also known that complaints from customers have not increased or decreased significantly.
Terkait kinerja keuangan, realisasi pendapatan usaha mencapai Rp.3.108.701 juta atau 85,69% dari target RKAP yaitu sebesar Rp.3.627.818 juta dengan keuntungan atau laba bersih mencapai Rp.721.982 juta atau 85,25% dari target RKAP sebesar Rp.846.890 juta. Pencapaian Pendapatan Ketenagalistrikan sampai dengan akhir tahun 2020 sebesar Rp.1.308.890 juta atau 76,91% terhadap RKAP yang terdiri dari Penjualan Telekomunikasi Infrastruktur/Jaringan sebesar Rp.957.705 juta dan Penjualan Digital Solution/Aplikasi sebesar Rp.351.185 juta. Adapun beban usaha tahun 2020 yaitu sebesar Rp.2.152.028 juta atau 84,66%
dari target RKAP yaitu sebesar Rp.2.541.913 juta.
Sedangkan untuk pencapaian Average Revenue Per User (ARPU) pada tahun 2020 yaitu sebesar Rp.0,47 miliar/pelanggan atau 90,38% dari target RKAP sebesar Rp.0,52 miliar/pelanggan.
Terkait kinerja operasional, rata-rata kinerja penyambungan pelanggan baru pada tahun 2020 terealisasi 20,13 hari kalender dari target RKAP sebesar 20,81 hari kalender. Untuk rata-rata waktu (durasi) penanganan gangguan untuk layanan jaringan dan jasa telekomunikasi segmen Ketenagalistrikan SCADA distribusi dan transmisi terealisasi sebesar 37,67 menit dari target RKAP yaitu sebesar 50 menit untuk SCADA Redundant dan 389,27 menit dari target 480 menit untuk SCADA Non-Redundant. Sedangkan pencapaian rata-rata SLA PLN yaitu 101,74% dari target RKAP sebesar 100% sesuai Kontrak SLA dengan rincian yaitu (1) SLA Contact Center 123 tercapai 100,23%, (2) SLA Infrastruktur tercapai sebesar 102,75%, (3) SLA Jaringan (Internet, VPN IP, Metro, Clear Channel, VSAT) tercapai 101,34%, dan (4) SLA Layanan sistem dan aplikasi korporat tercapai 102,64%. Sampai dengan akhir tahun 2020, Perusahaan telah berhasil menyampaikan 23 penyelesaian penugasan dari target 23 penugasan atau mencapai 100%.
Pada tahun 2020, Perusahaan mengalami peningkatan Jumlah Aset sebesar 20,94% menjadi Rp.4.443.773 juta dibandingkan tahun 2019 sebesar Rp.3.674.447 juta. Peningkatan Jumlah Aset ini dipengaruhi oleh peningkatan Aset Lancar sebesar 27,29%
dari sebesar Rp.1.758.361 juta pada tahun 2019 menjadi Rp.2.238.260 juta pada tahun 2020 serta peningkatan Aset Tidak Lancar sebesar 15,11% dari sebesar Rp.1.916.086 juta pada tahun 2019 menjadi Rp.2.205.513 juta pada tahun 2020.
Regarding financial performance, the realization of operating income reached IDR3,108,701 million or 85.69% of the CWPB target of IDR3,627,818 million with a profit or net profit of IDR721,982 million or 85.25% of the CWPB target of IDR.846.890 million.
The achievement of Electricity Revenue until the end of 2020 was IDR1,308,890 million or 76.91% of the CWPB, which consisted of Sales of Telecommunication Infrastructure/Network of IDR957,705 million and Sales of Digital Solutions/Applications of IDR351,185 million. The operating expenses in 2020 amounted to IDR2,152,028 million or 84.66% of the CWPB target of IDR2,541,913 million. Meanwhile, the achievement of Average Revenue Per User (ARPU) in 2020 is IDR0.47 billion/customer or 90.38% of the CWPB target of IDR0.52 billion/customer.
Regarding operational performance, the average new customer connection performance in 2020 was realized at 20.13 calendar days from the CWPB target of 20.81 calendar days. For the average time (duration) of handling disturbances for network services and telecommunications services for the SCADA electricity distribution and transmission segment, the realization was 37.67 minutes from the CWPB target, 50 minutes for SCADA Redundant and 389.27 minutes from the target 480 minutes for SCADA Non. -Redundant.
Meanwhile, the average achievement of PLN's SLA is 101.74% of the CWPB target of 100% according to the SLA Contract with details, namely (1) Contact Center 123 SLA reached 100.23%, (2) Infrastructure SLA achieved 102.75%, ( 3) Network SLA (Internet, VPN IP, Metro, Clear Channel, VSAT) reached 101.34%, and (4) SLA for corporate system and application services was reached 102.64%. As of 2020, the Company has successfully delivered 23 completion of assignments from the target of 23 assignments or reached 100%.
In 2020, the Company experienced an increase in Total Assets by 20.94% to IDR4,443,773 million compared to 2019 of IDR3,674,447 million. This increase in Total Assets was influenced by an increase in Current Assets by 27.29% from IDR1,758,361 million in 2019 to IDR2,238,260 million in 2020, as well as an increase in Non-Current Assets by 15.11% from IDR1,916,086 million in 2019 to IDR2,205,513 million in 2020.
Board Of Directors' Report
Laporan Direksi
Selama tahun 2020, ICON+ telah melaksanakan beberapa langkah strategis dalam rangka meningkatkan kinerja Perusahaan diantaranya yaitu: (1) melaksanakan kerjasama pengembangan aplikasi Charge In Stasiun Pengisian Kendaraan Listrik Umum (SPKLU) bersama UID Jakarta Raya, (2) melakukan pembangunan Aplikasi Internal Control Over Financial Report (ICOFR) PT Pembangkit Jawa Bali dan PT Indonesia Power, (3) melaksanakan operasi dan pemeliharaan aplikasi Virtual Cubicle PT PLN Enjiniring serta (4) melaksanakan maintenance service aplikasi Integrated Coal Monitoring System sebagai salah satu bentuk dari sinergi anak perusahaan PT PLN (Persero). Sebagai ICT Enabler PLN, ICON+ telah memberikan dukungan penuh atas dicanangkannya aplikasi New PLN Mobile yang merupakan aplikasi layanan bagi pelanggan PT PLN (Persero) yang diluncurkan pada akhir tahun 2020.
Pada tahun 2020, infrastruktur di ICON+ difokuskan untuk kesiapan peningkatan layanan internet korporat dan internet broadband serta layanan retail Stroomnet.
Sampai dengan akhir tahun 2020, sudah diselesaikan pembangunan Corporate Network Gateway (CNG) di Sumatera, pembangunan CGNAT di 5 SBU Regional serta aplikasi Vulnerability Assessment Scanner Tools.
Sedangkan yang masih dalam proses pembangunan yaitu penyediaan Back-End Stroomnet yang meliputi fitur auto-provisioning, pembangunan BNG untuk lokasi Madiun, Jatim dan penambahan 1 cluster server untuk menambah kapasitas server di DRC ICON+.
Dalam rangka menjawab tantangan ke depan seiring dengan perkembangan dinamika bisnis, pada tahun 2020 ICON+ melakukan perubahan struktur organisasi sebagai bagian dari strategi transformasi organisasi Perusahaan mengacu pada RKAP Tahun 2020 diantaranya dengan pembentukan fungsi Retail Solution. Dengan demikian diharapkan organisasi Perusahaan dapat berjalan secara lebih efektif dan efisien guna meningkatkan kinerja Perusahaan.
During 2020, ICON+ has implemented several strategic steps in order to improve the Company's performance, including: (1) carrying out cooperation in the development of the Public Electric Vehicle Charging Station (SPKLU) application with UID Jakarta Raya, (2) developing the Internal Control Over Financial Report Application ( ICOFR) PT Pembangkit Jawa Bali and PT Indonesia Power, (3) carry out the operation and maintenance of the Virtual Cubicle application of PT PLN Engineering and (4) carry out maintenance service for the Integrated Coal Monitoring System application as a form of synergy between the subsidiaries of PT PLN (Persero). As PLN's ICT Enabler, ICON+ has provided full support for the launch of the New PLN Mobile application, a service application for PT PLN (Persero) customers launched at the end of 2020.
In 2020, the infrastructure at ICON+ is focused on the readiness to increase corporate internet services and broadband internet and Stroomnet retail services. By the end of 2020, the construction of the Corporate Network Gateway (CNG) in Sumatra has been completed, the construction of CGNAT in 5 Regional SBUs and the application of Vulnerability Assessment Scanner Tools.
Meanwhile, what is still in the development process is the provision of Back-End Stroomnet, which includes the auto-provisioning feature, construction of BNG for the Madiun, East Java location and the addition of 1 server cluster to increase server capacity at DRC ICON+.
In order to respond to future challenges and the development of business dynamics, in 2020 ICON+
made changes to the organizational structure as part of the Company's organizational transformation strategy, referring to the 2020 CWPB including the establishment of a Retail Solution function. Thus, it is expected that the Company's organization can run more effectively and efficiently in order to improve the Company's performance.