List of Topics and Material Aspects and Their Boundaries [102­47, 102­49]

Kinerja
Ekonomi Economic
Performance

Dampak
Ekonomi
Tidak
Langsung Indirect
Economic
Impacts Produk

Products Asesmen
Pemasok Supplier
Assessment Privasi
Pelanggan Customer
Privacy Kepegawaian Employment

Pelatihan
dan
Pendidikan Training
and
Education Pengembangan
Karir Career
Development Hubungan
Industrial Industrial
Relations

Keanekaragaman
dan
Kesempatan
Setara Diversity
and
Equal
Opportunity Keselamatan
dan
Kesehatan
Kerja Occupational
Health
and
Safety Material

Material Energi Energy Emisi Emissions Limbah Waste

Masyarakat
Lokal Local
Communities Batasan
Dampak
Topik
Material Limit
on
the
Impacts
of
Material
Topics

Dampak
pada
Pemangku
Kepentingan Impact
on
Stakeholders

Topik
Utama Main
Topics

Aspek
yang
Dilaporkan Aspects
Reported

Di
Dalam
Perusahaan Within
the
Company

Di
Luar
Perusahaan Outside
the
Company

Public
Contribution Roadmap

People
Roadmap

Pemegang
Saham Stakeholders

Karyawan Employee

Karyawan Employee Karyawan Employee Karyawan Employee Karyawan Employee Karyawan Employee Karyawan Employee Karyawan Employee Karyawan Employee Karyawan Employee

●

Pemasok
/
Supplier

●

Masyarakat
/
Community Pelanggan

Customer Pemasok Supplier Pelanggan Customer

Pelanggan Customer

Pelanggan Customer

Masyarakat Community

Portfolio
Roadmap

Penerapan
Prinsip
Laporan

^[102­46]

Reporting
Principles

^[102­46]

Laporan
Keberlanjutan
ini
disajikan
berdasarkan
strategi
 keberlanjutan
Perseroan
yaitu
Strategi
Triple
Roadmap,
yang
 terdiri
dari
Portfolio
Roadmap,
People
Roadmap,
dan
Public
 Contribution
Roadmap.
Topik-topik
pada
laporan
mencakup
 aspek
tata
kelola,
ekonomi,
sosial,
dan
lingkungan
yang
 material
sehingga
dapat
digunakan
untuk
keberlanjutan
 Perseroan
maupun
pemangku
kepentingan.
Dalam
 menetapkan
topik
material
dan
batasan
dampak
pada
topik
 material,
Perseroan
mengacu
pada
prinsip
pelaporan
dari
 Standar
GRI,
yaitu
Keterlibatan
Pemangku
Kepentingan,
 Konteks
Keberlanjutan,
Materialitas,
dan
Kelengkapan.
Selain
 itu,
kualitas
pelaporan
memperhatikan
prinsip
keseimbangan,
 komparabilitas,
akurasi,
ketepatan
waktu,
kejelasan,
dan
 keandalan.

This
Sustainability
Report
is
presented
based
on
Company’s
 sustainability
strategy,
namely
the
Triple
Roadmap
Strategy,
 which
consists
of
the
Portfolio
Roadmap,
People
Roadmap,
 and
Public
Contribution
Roadmap.
The
topics
in
the
report
 cover
material
aspects
of
governance,
economics,
social
and
 environment
so
that
they
can
be
used
for
the
sustainability
of
 the
Company
and
its
stakeholders.
In
determining
material
 topics
and
impact
limits
on
material
topics,
the
Company
 refers
to
the
reporting
principles
of
the
GRI
Standards,
namely
 Stakeholder
Engagement,
Sustainability
Context,
Materiality,
 and
Completeness.
In
addition,
reporting
quality
pays
 attention
to
the
principles
of
balance,
comparability,
accuracy,
 timeliness,
clarity,
and
reliability.

Tahap
Penentuan
Isi
Laporan
Keberlanjutan

Stage
in
Determining
The
Contents
of
This
Sustainability
Report


 Proses
identifikasi
topik
keberlanjutan
disesuaikan
dengan
 karakteristik
industri
perdagangan
dan
jasa
dan


pengaruhnya
kepada
pemangku
kepentingan.

4.
 Tinjauan


 Tinjauan
dilakukan
dengan
memperhatikan
dan
 menerima
saran
dari
para
pemangku
kepentingan,
baik
 melalui
lembar
umpan
balik
maupun
surat
elektronik.


Saran
ini
akan
menjadi
pertimbangan
untuk
penyusunan
 laporan
selanjutnya
agar
dapat
memenuhi
kebutuhan
 informasi
para
pemangku
kepentingan.

2.
 Prioritas
Topik


 Prioritas
atas
topik
berkelanjutan
yang
relevan
dengan
 kondisi
Perseroan
di
tahun
2021,
melalui
koordinasi
untuk
 penentuan
tema,
analisis
topik
material,
serta
analisis
 pemangku
kepentingan.
[102­43]

3.
 Validasi


 Topik
material
yang
telah
diperoleh
dari
hasil
diskusi
 bersama
divalidasi
dan
disetujui
oleh
Direksi
untuk
 menjadi
prioritas
informasi
yang
disampaikan
dalam
 laporan
ini.
[102­32]

1.
 Identifikasi

4.
 Review


 The
review
is
carried
out
by
taking
into
account
and
 receiving
suggestions
from
stakeholders,
both
through
 feedback
sheets
and
electronic
mail.
These
suggestions
will
 be
taken
into
consideration
for
the
preparation
of
further
 reports
in
order
to
meet
the
information
needs
of
 stakeholders.

1.
 Identification


 The
process
of
identifying
sustainability
topics
is
tailored
 to
the
characteristics
of
the
trade
and
service
industry
and
 their
impact
on
stakeholders.

2.
 Topic
Priority


 Priority
on
sustainable
topics
that
are
relevant
to
the
 Company’s
condition
in
2021,
through
coordination
for
the
 determination
of
themes,
analysis
of
material
topics,
as
 well
as
stakeholder
analysis.
[102­43]

3.
 Validation


 Material
topics
that
have
been
obtained
from
the
results
of
 joint
discussions
are
validated
and
approved
by
the
Board
 of
Directors
to
become
priority
information
presented
in
 this
report.
[102­32]

Perseroan
dan
Pemangku
Kepentingan


[102­40,
102­42]

The
Company
and
Stakeholders


[102­40,
102­42]

Pemangku
kepentingan
merupakan
komponen
penting
dari
 agenda
keberlanjutan
Perseroan.
Untuk
itu
Perseroan
 menjalin
relasi
yang
baik
dengan
para
pemangku
kepentingan
 agar
senantiasa
memperoleh
masukan
tentang
kinerja,
mutu
 produk,
dan
juga
jasa.
Perseroan
telah
mengidentifikasi
 pemangku
kepentingan,
di
antaranya
adalah
pelanggan,
 karyawan,
pemegang
saham,
prinsipal/pemasok,
dan
 masyarakat.

Stakeholders
are
the
important
component
of
Company’s
 sustainability
agenda.
For
this
reason,
the
Company
maintains
 good
relations
with
stakeholders
so
that
they
always
get
input
 on
performance,
product
quality,
and
services.
The
Company
 has
identified
stakeholders,
including
customers,
employees,
 shareholders,
principals/suppliers,
and
the
public.

Tabel
berikut
ini
menggambarkan
interaksi
Perseroan
dengan
 para
pemangku
kepentingan,
yang
dipilih
berdasarkan
rentang
 pengaruh
dan
kepentingannya
terhadap
keberlanjutan
 Perseroan.
Dari
hasil
pendekatan
yang
dilakukan,
terdapat
 beberapa
isu
dari
pemangku
kepentingan
yang
dibahas
dalam
 Laporan
Keberlanjutan
ini.

The
following
table
describes
Company’s
interactions
with
 stakeholders,
who
were
selected
based
on
their
range
of
 influence
and
importance
to
the
Company’s
sustainability.


From
the
results
of
the
approach
taken,
there
are
several
issues
 from
stakeholders
that
are
discussed
in
this
Sustainability
 Report.

●
 Customer
Service

●
 Customer
Satisfaction
Survey

●
 Product
and
Service
Innovation

●
 Product
Comply

●
 Packaging
Reuse

●
 After
Sales
Service

●
 Layanan
Pelanggan

●
 Survei
Kepuasan
Pelanggan

●
 Inovasi
Produk
dan
Jasa

●
 Program
Recycle
Material

●
 Penggunaan
Kembali
Kemasan

●
 Product
Comply

●
 Pelayanan
Purna
Jual

●
 Recycle
Material
Program Pemangku

Kepentingan Stakeholders

Isu
Terkait

Related
Issues Metode
Pelibatan

Method
of
Engagement

Disajikan
dalam Laporan Expressed
in
Reports Portfolio
Roadmap Pelanggan

●
 Kepuasan
Pelanggan

●
 Perlindungan
Pelanggan

●
 Quality
of
Products
and
Services

●
 Customer
Satisfaction

●
 Customer
Protection

●
 Kualitas
Produk

Customer Portfolio
Roadmap

●
 Keselamatan
dan
Kesehatan
Kerja

●
 Pelatihan

●
 Penugasan
Kerja

●
 Occupational
Health
and
Safety

●
 Training

●
 Work
Assignments

People
Roadmap Karyawan ●
 Kesejahteraan

●
 Pengembangan
Kompetensi

●
 Lapangan
Pekerjaan

●
 Kesetaraan
Kesempatan
Kerja

●
 Pemenuhan
Hak
Karyawan

●
 Well-Being

●
 Competency
Development

●
 Jobs

●
 Equality
of
Job
Opportunities

●
 Fulfillment
of
Employee
Rights

Employee People
Roadmap

●
 Public
Expose

●
 Work
Guidelines
for
the
Board
of
 Commissioners
and
the
Board
of
 Directors

●
 Rapat
Umum
Pemegang
Saham

●
 Pedoman
Kerja
Dewan
Komisaris
 danDireksi

●
 Public
Expose

●
 Quarterly
Reports
and
Annual
Reports

●
 Laporan
per
Kuartal
dan
Laporan
 Tahunan

●
 General
Meeting
of
Shareholders

●


Tata
Kelola Roadmap

●


Portfolio
 Pemegang
Saham ●
 Pelaksanaan
Tata
Kelola

●
 Keterbukaan
Informasi

●
 Manfaat
Finansial

●
 Manajemen
Risiko
dan
Reputasi

●
 Implementation
of
Governance

●
 Information
Disclosure

●
 Financial
Benefits

●
 Risk
and
Reputation
Management

Shareholders ●


Governance

●


Portfolio
Roadmap

●
 Pemakaian
Ulang
Kemasan

●
 Reuse
Packaging

Portfolio
Roadmap Portfolio
Roadmap Pemasok

Supplier

Hubungan
Bisnis
Berkelanjutan Sustainable
Business
Relationship

Public
Contribution
Roadmap Masyarakat
dan

Komunitas Society
and Community

Public
Contribution
Roadmap

●
 Program
Kesehatan

●
 Program
Lingkungan

●
 Health
Program

●
 Environmental
Program ●
 Environmental
Conservation
Program

●
 Program
Pelestarian
Lingkungan

●
 Environmental
Hygiene
Program

●
 Program
Kebersihan
Lingkungan TENTANG
LAPORAN
KEBERLANJUTAN

ABOUT
THE
SUSTAINABILITY
REPORT

96

Triple
Roadmap
dan
Tujuan
Pembangunan
Berkelanjutan

Triple
Roadmap
and
Sustainable
Development
Goals

Triple
Roadmap

Melalui
portofolio
bisnisnya,
Perseroan
terus
berinovasi
untuk
berkontribusi
 dalam
meningkatkan
perekonomian
nasional.

Capitalizing
on
its
business
portfolio,
the
Company
continues
to
innovate
to
 contribute
to
improving
the
national
economy.

Sustainable
Development
Goals

Kontribusi
Perseroan

The
Company’s
Contribution Tujuan
Pembangunan
Berkelanjutan

Portfolio
Roadmap

People
Roadmap

Perseroan
menyediakan
lapangan
kerja
untuk
416
karyawan
dengan
program
 pelatihan
dan
pengembangan
kompetensi
untuk
pengembangan
Sumber
Daya
 Manusia
(SDM)
Indonesia.

The
Company
provides
employment
for
416
employees
with
training
and
 competency
development
programs
for
the
development
of
Indonesian
Human
 Resources
(HR).

Pengelolaan
dan
pemanfaatan
ulang
sampah
plastik
yang
dihasilkan
dari
kegiatan
 operasional
Perseroan.

Management
and
reuse
of
plastic
waste
generated
from
the
Company's
operational
 activities.

Public
Contribution
Roadmap

Perseroan
turut
berkontribusi
dalam
pemenuhan
target
pemerintah
Indonesia
 untuk
menurunkan
emisi
Gas
Rumah
Kaca
melalui
efisiensi
energi
dan
efisiensi
 sumber
daya.

The
Company
has
also
contributed
to
meeting
the
Indonesian
government’s
target
 of
reducing
greenhouse
gas
emissions
through
energy
efficiency
and
resource
 efficiency.

Perseroan
menyediakan
lapangan
kerja
untuk
416
karyawan
dengan
program
 pelatihan
dan
pengembangan
kompetensi
untuk
pengembangan
Sumber
Daya
 Manusia
(SDM)
Indonesia.

The
Company
provides
employment
for
416
employees
with
training
and
 competency
development
programs
for
the
development
of
Indonesian
Human
 Resources
(HR).

Sambutan
Direksi


[102­14,
102­15]

Messages
from
the
Board
of
Directors


[102­14,
102­15]

1.
 Keamanan
dan
Kesehatan
untuk
produk
kemasan
 (terutama
untuk
makanan
dan
kemasan
medis)