MATURITY LEVEL ASSESSMENT MANAGEMENT INFORMATION SYSTEM AT DIRECTORATE OF STUDENT IN ABC UNIVERSITY
2. METHODOLOGY
1.1. Reseach Focus
This study focused on the assessment of the maturity level services skem on ABC University.
These assessments using standard COBIT 4.1 framework using DS domain 1 and there are 6 processes therein contained in Table 2.
Table 2. Processes Domain DS 1 DS 1.1 Service level management framework DS 1.2 The definition of service business DS 1.3 Service level agreement
DS 1.4 Operating level agreements
DS 1.5 Monitoring and reporting of service level attainment DS 1.6 Overview of service level agreements and contracts Source: (ISACA, 2011)
Completion of the study measuring the level of maturity of information system services skem University ABC did with several steps that must be implemented. In the first stage is to study the case study skem information system services and obtain information on the current state of information system services skem.
The second stage of studying the COBIT 4.1 framework at this stage of the analysis of the current state of information it can be seen that the domain should be used is a suitable domain and still nobody at the University of ABC.
The third stage is the creation of documents audit instruments are based on the domains that have been selected. The instrument consists of a document audit audit process, audit and audit inspectors listing step.
Document audit instruments that have been made can be used for the next stage is the interview process. Stages after conducting interviews is the calculation of the level of maturity in information systems services skem University of ABC and can be seen in the results of the maturity level skem
information system services.
3. RESULT AND DISCUSSION
The first stage of the calculation of the value of the maturity level of audit services skem information system that determines the scale of the audit instrument measures and calculates to find the value (N). Value (N) is the value of the level of maturity of a subdomain or sub-processes. The calculation of the value (N) in the subdomain DS 1.1 can be seen in Table 3.
Table 3. Maturity level subdomain DS 1.1 subdomains Scale
DS 1.1.1 5 DS 1.1.2 5 DS 1.1.3 5 DS 1.1.4 3 Value 4:50
Results maturity level subdomain DS 1.1 is 4:50. Explanation of Table 3 is an explanation or details of the Handbook skem is appropriate Rector
ICMST 2019 August, 1 2019 Decree No. 010 / SK / 01-01 / 3:16 but students still
often asked about skem. Service level management framework skem information system has been accommodated by the Rector Decree No. 010 / SK / 01-01 / 03:16. The calculation of the value (N) DS 1.2 subdomains are in Table 4.
Table 4. Maturity level subdomain DS 1.2 subdomains Scale
DS 1.2.1 5 DS 1.2.2 2 DS 1.2.3 5 DS 1.2.4 3 Value 3.75
Values maturity level subdomain DS 1.2 is 3.75. Explanation of Table 4 is skem own information system services in accordance with established procedures, procedures which are owned only one of Handbook skem. Skem information system services then the resistance is not skem own information system services and data have been integrated flexible. On the verification skem not have procedures or reference procedures for verification. The calculation of the value of the maturity level subdomain DS 1.3 can be seen in Table 5.
Table 5. Maturity level subdomain DS 1.3 subdomains Scale
DS 1.3.1 3 DS 1.3.2 3 DS 1.3.3 1 DS 1.3.4 3 Value 2:50
Values maturity level subdomain DS 1.3 is 2:50. Explanation of Table 5 is the Rector Decree No. 010 / SK / 01-01 / 03:16 has been approved and detailed in the Handbook skem but but the complete
document IT governance is still incomplete owned and in the event of system downtime on services student information system skem Directorate does not have handlers manually. In the book there are explanations guide the new students and the graduation requirements that occur in the field that some students do not understand graduation requirements. Values maturity level subdomain DS 1.4 in Table 6.
Table 6. Maturity level subdomain DS 1.4 subdomains Scale
DS 1.4.1 3 DS 1.4.2 2 Value 2:50
Values maturity level subdomain DS 1.4 is 2:50. Explanation of Table 6 is the maturity level is taken of the findings during the operational use of information systems services skem not have constraints and effective but some students still do not understand the categories of activities, the level of even type at skem information system services that exist on the submission form activity. 1.5 DS subdomain maturity level value can be seen in Table 7.
Table 7. Maturity level subdomain DS 1.5 subdomains Scale
DS 1.5.1 2 DS 1.5.2 1 DS 1.5.3 2 DS 1.5.4 2 Value 1.75
Values maturity level subdomain DS 1.5 is 1.75. Explanation of Table 7 is the Directorate of Student Affairs carry out monitoring takes place only when yudisum skem information systems and services are not conducting the relevant stakeholders of the report does not even have a
monitoring procedure on skem information system services and have no achievement evaluation report skem information system services. 1.6 DS subdomain calculation of the level of maturity seen in Table 8.
Table 8. Maturity level subdomain DS 1.6 subdomains Scale
DS 1.6.1 2 DS 1.6.2 1 Value 1:50
Values maturity level subdomain DS 1.6 is
1:50. Explanation in Table 8 does not have an agreement between the parties with the Directorate of Directorate Kemahasiswa-ICT SDMO not even have the activity report skem information system services.
After giving the scale and calculate the value of the level of maturity of each subdomain / sub- processes that will determine the outcome of the measurement of the maturity level domain DS 1 which can be seen in Table 9.
Table 9. Maturity Level Domain Values DS 1 subdomains Value (N) The weight of (B) (%) Total (NXB)
DS 1.1 4:50 26% 1:19
DS 1.2 3.75 8.8% 0:33
DS 1.3 2:50 35.3% 0.88
DS 1.4 2:50 5.9% 0:15
DS 1.5 1.75 11.8% 0:21
DS 1.6 1:50 11.8% 0:18
Total 100% 2.94
Defined process which means that the organization has procedures which have been communicated to all stakeholders in the organization of the Head of Service at the Directorate of Student
Affairs as monitors skem, Lecturer Guardian as verifier and students are responsible for proposing the activities to be implemented in daily work activities.
Fig.1. Radar Graph Domain DS 1 From the measurement of the level of maturity
that has been done, there are findings and
recommendations that can be seen paada Table 10.
ICMST 2019 August, 1 2019 Table 10. Findings and Recommendations
Subdoamin Findings Results Recommendation
DS 1.1 Most of the students do not understand the contents of the Handbook skem
To socialize for understanding Handbook skem
DS 1.2 Skem information system services have a document, a document which is owned namely Handbook skem
Make skem procedure that contains the filing activity Each Lecturer Guardian has different
procedures for carrying out the verification skem, for service information system skem still do not have a procedure or verification procedures skem
Creating a verification procedure of activities
DS 1.3 Most of the students preparing for graduation requirements during the final semester due to a lack of understanding of students on graduation requirements
To disseminate understanding graduation requirements
When the information system services skem experiencing system downtime, student affairs directorate has no manual handler
Make a submission form activity
Make a list of activities form DS 1.4 Students often incorrectly determine the activity
category, type or level, because most of the students do not understand the explanation of the categories of activities, types and levels on skem
Socialization explanation of categories of activities, types and levels on skem
DS 1.5 Directorate of Student Affairs at skem information system services do not have a regular monitoring schedule on skem, monitoring is only done when graduated, but monitoring skem followed by Lecturer Guardian
Creating a monitoring procedure information system services skem
Directorate of student achievement do not carry out regular reports skem information system services to relevant stakeholders
Conducting achievement report information system services skem
Skem information system services do not have an evaluation report perperiode
Creating an evaluation report information system services skem each period
DS 1.6 According to the Directorate of Student Affairs information system services skem not include on the work program, the service does not have the information systems skem information system services activity report skem
Make achievement activity report information system services skem
Party Directorate of Student Affairs Directorate- ICT SDMO not have a service level agreement information system skem
Make a written agreement between the Directorate of Student Affairs Directorate- ICT SDMO about service information system skem 4. CONCLUSION
Skem information system services are useful to perform a strategic role to develop the ability of students. Skem involve many stakeholders, including the Directorate of Student Affairs as the
party that monitor skem. Lecturer Guardian also involved as a verifier proof or certificates owned by students and approved the submission has been filed. While students are responsible for filling, evocative document, to seek approval of Lecturer
Guardian. Skem also involved the Rector to establish policies that are called by the Rector. The importance of information system services will require implementation skem maturity value measurements. Measuring the value of the level of maturity using COBIT 4.1 framework. Domain supporting information system services skem domain ie DS-1, DS domain 1 which define and manage service levels, in which there are 6 process. The use of this domain because the DS 1 skem information system services still requires improvement of governance and service documentation has not yet been audited.
The result of the maturity level of service that is 2.94 skem information system included in level 3.
Level 3 is Defined process which means that the organization has procedures which have been communicated to all stakeholders to be implemented in daily work activities. In a subsequent study is expected to investigators
conducting the audit based on the domain in addition to Deliver and Support (DS) 1, which define and manage service level on COBIT 4.1, it is possible to use other framework such as COBIT COBIT 5 or 2019.
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ICMST 2019 August, 1 2019