BAB V KESIMPULAN DAN SARAN
5.2 Saran
Berdasarkan hasil analisis, pembahasan, implikasi manajerial, dan kesimpulan dari penelitian ini dapat dijadikan saran untuk bank digital Jenius BTPN. Penelitian ini masih memiliki kekurangan dan keterbatasan sehingga masih memerlukan penyempurnaan bagi penelitian di masa yang akan datang.
Oleh karena itu, berikut beberapa saran yang dapat diberikan kepada bank digital bank Jenius BTPN dan untuk penelitian selanjutnya sebagai berikut:
1. Bagi bank digital Jenius BTPN
a. Karena terbukti nasabah digital natives merasa puas dengan bank digital Jenius BTPN karena tingkat co-creation, sehingga bank digital Jenius BTPN perlu meningkatkan kembali kinerja co-creation-nya dengan memperbanyak kegiatan yang melibatkan nasabah, serta mempublikasikannya dengan cara yang unik dan kreatif, mempublikasikan lewat media sosial, web, dan aplikasi Jenius dengan memunculkan notifikasi di aplikasi apabila ada kegiatan co- creation yang akan diselenggarakan oleh bank Jenius BTPN.
b. Meningkatkan hubungan baik dengan nasabah dengan cara maintenance nasabah Jenius dengan memberikan penawaran- penawaran menarik dengan cara menghubungi nasabah secara
langsung dan mengirimkan promo menarik ke aplikasi Jenius yang dimiliki oleh nasabah terpilih yang sering melakukan transaksi menggunakan Jenius dan nasabah yang sering menyimpan dana di Jenius. Karena terbukti bahwa loyalitas nasabah Jenius dipengaruhi oleh tingkat co-creation-nya.
c. Menambah fitur transaksi keuangan baru yang dibutuhkan oleh nasabah Jenius serta melakukan update fitur transaksi keuangan yang sudah tersedia berdasarkan dari hasil kegiatan co-creation.
2. Bagi Peneliti Selanjutnya
Bagi peneliti selanjutnya disarankan untuk menguji kembali penelitian ini pada objek yang berbeda, dimana disarankan untuk menguji pada objek perusahaan non-jasa seperti perusahaan dagang yang memproduksi dan menjual produk seperti contohnya produk fashion (pakaian, sepatu, tas, kosmetik) yang mana perusahaan tersebut melibatkan pelanggan dalam kegiatan produksinya atau dapat dibilang bahwa perusahaan tersebut melakukan kegiatan co-creation dalam proses produksinya.
Berdasarkan hal tersebut diharapkan penelitian pada customer co- creation dimasa yang akan datang dapat mengukur dan mnganalisa studi empiris dengan menghasilkan hasil penelitian yang lebih baik dan bermanfaat.
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LAMPIRAN
Lampiran 1: Kuesioner Penelitian
Lampiran 1: Kuesioner Penelitian (Lanjutan)
Lampiran 1: Kuesioner Penelitian (Lanjutan)
Lampiran 1: Kuesioner Penelitian (Lanjutan)
Lampiran 1: Kuesioner Penelitian (Lanjutan)
Lampiran 1: Kuesioner Penelitian (Lanjutan)
Lampiran 1: Kuesioner Penelitian (Lanjutan)
Lampiran 2: Uji Validitas Pre-Test 1. Degree of Co-Creation
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,720 Bartlett's Test of Sphericity Approx. Chi-Square 53,927
df 10
Sig. ,000
Anti-image Matrices
DOC1 DOC2 DOC3 DOC4 DOC5
Anti-image Covariance DOC1 ,343 -,229 -,195 -,057 ,069
DOC2 -,229 ,461 ,016 ,068 -,179
DOC3 -,195 ,016 ,431 -,154 -,112
DOC4 -,057 ,068 -,154 ,677 -,177
DOC5 ,069 -,179 -,112 -,177 ,674
Anti-image Correlation DOC1 ,669a -,576 -,506 -,119 ,144
DOC2 -,576 ,688a ,035 ,122 -,321
DOC3 -,506 ,035 ,758a -,285 -,208
DOC4 -,119 ,122 -,285 ,790a -,263
DOC5 ,144 -,321 -,208 -,263 ,747a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
DOC1 ,850
DOC2 ,772
DOC3 ,842
DOC4 ,659
DOC5 ,675
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 2: Uji Validitas Pre-Test (Lanjutan) 2. Satisfaction with the Co-Creation Performance
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,697 Bartlett's Test of Sphericity Approx. Chi-Square 38,583
df 3
Sig. ,000
Anti-image Matrices
SCP1 SCP2 SCP3
Anti-image Covariance SCP1 ,373 -,243 -,121
SCP2 -,243 ,370 -,126
SCP3 -,121 -,126 ,607
Anti-image Correlation SCP1 ,657a -,655 -,254
SCP2 -,655 ,656a -,266
SCP3 -,254 -,266 ,837a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
SCP1 ,905
SCP2 ,906
SCP3 ,818
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 2: Uji Validitas Pre-Test (Lanjutan) 3. Satisfaction with the Company
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,663 Bartlett's Test of Sphericity Approx. Chi-Square 46,557
df 3
Sig. ,000
Anti-image Matrices
SWC1 SWC2 SWC3
Anti-image Covariance SWC1 ,335 -,212 -,005
SWC2 -,212 ,262 -,175
SWC3 -,005 -,175 ,537
Anti-image Correlation SWC1 ,656a -,716 -,011
SWC2 -,716 ,607a -,467
SWC3 -,011 -,467 ,780a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
SWC1 ,895
SWC2 ,941
SWC3 ,830
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 2: Uji Validitas Pre-Test (Lanjutan) 4. Loyalty
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,797 Bartlett's Test of Sphericity Approx. Chi-Square 69,990
df 10
Sig. ,000
Anti-image Matrices
LOY1 LOY2 LOY3 LOY4 LOY5
Anti-image Covariance LOY1 ,553 -,241 ,038 -,123 -,006
LOY2 -,241 ,513 ,027 -,060 -,095
LOY3 ,038 ,027 ,404 -,123 -,190
LOY4 -,123 -,060 -,123 ,376 -,111
LOY5 -,006 -,095 -,190 -,111 ,335
Anti-image Correlation LOY1 ,774a -,453 ,080 -,269 -,015
LOY2 -,453 ,803a ,058 -,136 -,230
LOY3 ,080 ,058 ,770a -,315 -,516
LOY4 -,269 -,136 -,315 ,844a -,312
LOY5 -,015 -,230 -,516 -,312 ,788a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
LOY1 ,709
LOY2 ,764
LOY3 ,788
LOY4 ,875
LOY5 ,868
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 3: Uji Reliabilitas Pre-Test 1. Degree of Co-Creation
Reliability Statistics
Cronbach's
Alpha N of Items
,808 5
2. Satisfaction with the Co-Creation Performance Reliability Statistics
Cronbach's
Alpha N of Items
,850 3
3. Satisfaction with Company
Reliability Statistics
Cronbach's
Alpha N of Items
,855 3
4. Loyalty
Reliability Statistics
Cronbach's
Alpha N of Items
,846 5
Lampiran 4: Uji Validitas Main-Test 1. Degree of Co-Creation
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,741 Bartlett's Test of Sphericity Approx. Chi-Square 288,762
df 10
Sig. ,000
Anti-image Matrices
DOC1 DOC2 DOC3 DOC4 DOC5
Anti-image Covariance DOC1 ,440 -,075 -,219 -,019 -,088
DOC2 -,075 ,512 -,172 ,133 -,163
DOC3 -,219 -,172 ,397 -,076 -,006
DOC4 -,019 ,133 -,076 ,758 -,271
DOC5 -,088 -,163 -,006 -,271 ,582
Anti-image Correlation DOC1 ,777a -,158 -,523 -,033 -,174
DOC2 -,158 ,762a -,381 ,214 -,299
DOC3 -,523 -,381 ,734a -,138 -,013
DOC4 -,033 ,214 -,138 ,602a -,408
DOC5 -,174 -,299 -,013 -,408 ,755a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
DOC1 ,841
DOC2 ,782
DOC3 ,855
DOC4 ,473
DOC5 ,754
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 4 Uji Validitas Main-Test (Lanjutan) 2. Satisfaction with the Co-Creation Performance
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,702 Bartlett's Test of Sphericity Approx. Chi-Square 247,893
df 3
Sig. ,000
Anti-image Matrices
SCP1 SCP2 SCP3
Anti-image Covariance SCP1 ,428 -,205 -,048
SCP2 -,205 ,304 -,200
SCP3 -,048 -,200 ,443
Anti-image Correlation SCP1 ,737a -,568 -,109
SCP2 -,568 ,643a -,546
SCP3 -,109 -,546 ,748a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
SCP1 ,878
SCP2 ,933
SCP3 ,873
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 4: Uji Validitas Main-Test (Lanjutan) 3. Satisfaction with the Company
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,750 Bartlett's Test of Sphericity Approx. Chi-Square 351,508
df 3
Sig. ,000
Anti-image Matrices
SWC1 SWC2 SWC3
Anti-image Covariance SWC1 ,290 -,145 -,073
SWC2 -,145 ,226 -,137
SWC3 -,073 -,137 ,312
Anti-image Correlation SWC1 ,770a -,564 -,243
SWC2 -,564 ,699a -,518
SWC3 -,243 -,518 ,792a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
SWC1 ,926
SWC2 ,949
SWC3 ,921
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 4: Uji Validitas Main-Test (Lanjutan) 4. Loyalty
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,821 Bartlett's Test of Sphericity Approx. Chi-Square 396,822
df 10
Sig. ,000
Anti-image Matrices
LOY1 LOY2 LOY3 LOY4 LOY5
Anti-image Covariance LOY1 ,518 -,217 -,004 -,038 -,078
LOY2 -,217 ,417 -,164 -,001 -,007
LOY3 -,004 -,164 ,372 -,131 -,108
LOY4 -,038 -,001 -,131 ,444 -,183
LOY5 -,078 -,007 -,108 -,183 ,440
Anti-image Correlation LOY1 ,829a -,467 -,009 -,080 -,162
LOY2 -,467 ,784a -,416 -,001 -,016
LOY3 -,009 -,416 ,823a -,322 -,267
LOY4 -,080 -,001 -,322 ,832a -,415
LOY5 -,162 -,016 -,267 -,415 ,842a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
LOY1 ,770
LOY2 ,820
LOY3 ,868
LOY4 ,815
LOY5 ,825
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 5: Uji Reliabilitas Main-Test 1. Degree of Co-Creation
Reliability Statistics
Cronbach's
Alpha N of Items
,834 4
2. Satisfaction with the Co-Creation Performance Reliability Statistics
Cronbach's
Alpha N of Items
,876 3
3. Satisfaction with the Company
Reliability Statistics
Cronbach's
Alpha N of Items
,922 3
4. Loyalty
Reliability Statistics
Cronbach's
Alpha N of Items
,872 5
Lampiran 6: Uji Validitas Main-Test Setelah DOC 4 Dihapus 1. Degree of Co-Creation
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,780 Bartlett's Test of Sphericity Approx. Chi-Square 247,794
df 6
Sig. ,000
Anti-image Matrices
DOC1 DOC2 DOC3 DOC5
Anti-image Covariance DOC1 ,441 -,075 -,225 -,114
DOC2 -,075 ,537 -,169 -,145
DOC3 -,225 -,169 ,405 -,041
DOC5 -,114 -,145 -,041 ,698
Anti-image Correlation DOC1 ,755a -,155 -,533 -,205
DOC2 -,155 ,820a -,363 -,237
DOC3 -,533 -,363 ,729a -,077
DOC5 -,205 -,237 -,077 ,867a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
DOC1 ,857
DOC2 ,824
DOC3 ,871
DOC5 ,718
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 6: Uji Validitas Main-Test Setelah DOC 4 Dihapus (Lanjutan) 2. Satisfaction with the Co-Creation Performance
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,702 Bartlett's Test of Sphericity Approx. Chi-Square 247,893
df 3
Sig. ,000
Anti-image Matrices
SCP1 SCP2 SCP3
Anti-image Covariance SCP1 ,428 -,205 -,048
SCP2 -,205 ,304 -,200
SCP3 -,048 -,200 ,443
Anti-image Correlation SCP1 ,737a -,568 -,109
SCP2 -,568 ,643a -,546
SCP3 -,109 -,546 ,748a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
SCP1 ,878
SCP2 ,933
SCP3 ,873
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 6: Uji Validitas Main-Test Setelah DOC 4 Dihapus (Lanjutan) 3. Satisfaction with the Company
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,750 Bartlett's Test of Sphericity Approx. Chi-Square 351,508
df 3
Sig. ,000
Anti-image Matrices
SWC1 SWC2 SWC3
Anti-image Covariance SWC1 ,290 -,145 -,073
SWC2 -,145 ,226 -,137
SWC3 -,073 -,137 ,312
Anti-image Correlation SWC1 ,770a -,564 -,243
SWC2 -,564 ,699a -,518
SWC3 -,243 -,518 ,792a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
SWC1 ,926
SWC2 ,949
SWC3 ,921
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 6: Uji Validitas Main-Test Setelah DOC 4 Dihapus (Lanjutan) 4. Loyalty
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. ,821 Bartlett's Test of Sphericity Approx. Chi-Square 396,822
df 10
Sig. ,000
Anti-image Matrices
LOY1 LOY2 LOY3 LOY4 LOY5
Anti-image Covariance LOY1 ,518 -,217 -,004 -,038 -,078
LOY2 -,217 ,417 -,164 -,001 -,007
LOY3 -,004 -,164 ,372 -,131 -,108
LOY4 -,038 -,001 -,131 ,444 -,183
LOY5 -,078 -,007 -,108 -,183 ,440
Anti-image Correlation LOY1 ,829a -,467 -,009 -,080 -,162
LOY2 -,467 ,784a -,416 -,001 -,016
LOY3 -,009 -,416 ,823a -,322 -,267
LOY4 -,080 -,001 -,322 ,832a -,415
LOY5 -,162 -,016 -,267 -,415 ,842a
a. Measures of Sampling Adequacy(MSA)
Component Matrixa
Component 1
LOY1 ,770
LOY2 ,820
LOY3 ,868
LOY4 ,815
LOY5 ,825
Extraction Method:
Principal Component Analysis.
a. 1 components extracted.
Lampiran 7: Uji Reliabilitas Main-Test Setelah DOC 4 Dihapus
1. Degree of Co-Creation
Reliability Statistics
Cronbach's
Alpha N of Items
,834 4
2. Satisfaction with the Co-Creation Performance
Reliability Statistics
Cronbach's
Alpha N of Items
,876 3
3. Satisfaction with the Company
Reliability Statistics
Cronbach's
Alpha N of Items
,922 3
4. Loyalty
Reliability Statistics
Cronbach's
Alpha N of Items
,872 5
Lampiran 8: Uji Normalitas Data
1. Variabel Dependen Satisfaction with the Company One-Sample Kolmogorov-Smirnov Test
Unstandardized Residual
N 153
Normal Parametersa,b Mean ,0000000
Std. Deviation ,74103037 Most Extreme Differences Absolute ,053
Positive ,038
Negative -,053
Test Statistic ,053
Asymp. Sig. (2-tailed) ,200c,d
a. Test distribution is Normal.
b. Calculated from data.
c. Lilliefors Significance Correction.
d. This is a lower bound of the true significance.
2 Variabel Dependen Loyalty
One-Sample Kolmogorov-Smirnov Test
Unstandardized Residual
N 153
Normal Parametersa,b Mean ,0000000
Std. Deviation ,05101201 Most Extreme Differences Absolute ,069
Positive ,069
Negative -,062
Test Statistic ,069
Asymp. Sig. (2-tailed) ,074c
a. Test distribution is Normal.
b. Calculated from data.
c. Lilliefors Significance Correction.
Lampiran 8: Uji Normalitas Data (Lanjutan) 3. Variabel Dependen Expenditures
One-Sample Kolmogorov-Smirnov Test
Unstandardized Residual
Setelah Transform
N 153
Normal Parametersa,b Mean ,0000000
Std. Deviation ,43415608 Most Extreme Differences Absolute ,062
Positive ,028
Negative -,062
Test Statistic ,062
Asymp. Sig. (2-tailed) ,200c,d
a. Test distribution is Normal.
b. Calculated from data.
c. Lilliefors Significance Correction.
d. This is a lower bound of the true significance.
Lampiran 9: Uji Autokorelasi Data
1. Variabel Dependen Satisfaction with the Company
Model Summaryb
Model R R Square
Adjusted R Square
Std. Error of the
Estimate Durbin-Watson
1 ,754a ,568 ,563 ,73945 2,007
a. Predictors: (Constant), Lag_SCP, Lag_DOC b. Dependent Variable: Lag_SWC
2. Variabel Dependen Loyalty
Model Summaryb
Model R R Square
Adjusted R Square
Std. Error of the
Estimate Durbin-Watson
1 ,760a ,577 ,571 ,60933 1,935
a. Predictors: (Constant), Lag_SCP2, Lag_DOC2 b. Dependent Variable: Lag_LOY2
Lampiran 9: Uji Autokorelasi (Lanjutan) 3. Variabel Dependen Expenditures
Model Summaryb
Model R R Square
Adjusted R Square
Std. Error of the
Estimate Durbin-Watson
1 ,247a ,061 ,049 1079020,79500 1,923
a. Predictors: (Constant), Lag_SCP3, Lag_DOC3 b. Dependent Variable: Lag_EXP
Lampiran 10: Uji Heteroskedastisitas Data
1. Variabel Dependen Satisfaction with the Company
Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t Sig.
B Std. Error Beta
1 (Constant) -1,447 1,274 -1,136 ,258
DOC -,522 ,265 -,211 -1,970 ,051
SCP ,380 ,277 ,147 1,369 ,173
a. Dependent Variable: LNResidual_Kuadrat1
2. Variabel Dependen Loyalty
Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t Sig.
B Std. Error Beta
1 (Constant) -2,881 1,871 -1,540 ,126
Log_DOC -2,770 2,916 -,102 -,950 ,344
Log_SCP -3,393 3,195 -,114 -1,062 ,290
a. Dependent Variable: LNResidual_Kuadrat2
Lampiran 10: Uji Heteroskedastisitas Data (Lanjutan) 3. Variabel Dependen Expenditures
Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t Sig.
B Std. Error Beta
1 (Constant) -5,588 2,135 -2,617 ,010
Log_DOC2 -1,562 3,328 -,051 -,469 ,639
Log_SCP2 4,703 3,647 ,141 1,290 ,199
a. Dependent Variable: LNResidual_Kuadrat3
Lampiran 11: Uji R2
1. Variabel Dependen Satisfaction with the Company Model Summary
Model R R Square
Adjusted R Square
Std. Error of the Estimate
1 ,721a ,519 ,516 ,80179
a. Predictors: (Constant), DOC
2. Variabel Dependen Loyalty Model Summary
Model R R Square
Adjusted R Square
Std. Error of the Estimate
1 ,691a ,477 ,474 ,68952
a. Predictors: (Constant), DOC
3. Variabel Dependen Expenditures Model Summary
Model R R Square
Adjusted R Square
Std. Error of the Estimate
1 ,160a ,025 ,019 1123493,42600
a. Predictors: (Constant), DOC
Lampiran 12: Uji t
1. Variabel Dependen Satisfaction with the Company Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t Sig.
B Std. Error Beta
1 (Constant) ,751 ,378 1,986 ,049
DOC ,886 ,069 ,721 12,776 ,000
a. Dependent Variable: SWC
2. Variabel Dependen Loyalty
Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t Sig.
B Std. Error Beta
1 (Constant) 1,805 ,325 5,548 ,000
DOC ,701 ,060 ,691 11,747 ,000
a. Dependent Variable: LOY
3. Variabel Dependen Expenditures Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t Sig.
B Std. Error Beta
1 (Constant) -197600,568 530217,473 -,373 ,710
DOC 193105,702 97231,276 ,160 1,986 ,049
a. Dependent Variable: EXP
Lampiran 13: Uji MRA DOC-SCP-EXP
Model Summary
Model R R Square
Adjusted R Square
Std. Error of the Estimate
1 ,229a ,053 ,033 1115186,97800
a. Predictors: (Constant), Interaksi, SCP, DOC
ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 1027394007000 0,000
3 3424646688000 ,000
2,754 ,045b
Residual 1853026573000 00,000
149 1243641995000 ,000 Total 1955765974000
00,000
152
a. Dependent Variable: EXP
b. Predictors: (Constant), Interaksi, SCP, DOC
Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t Sig.
B Std. Error Beta
1 (Constant) -1849303,271 2927643,702 -,632 ,529
DOC 224118,304 597860,013 ,185 ,375 ,708
SCP 446267,942 514817,111 ,352 ,867 ,387
Interaksi -34663,102 99596,641 -,279 -,348 ,728
a. Dependent Variable: EXP
Lampiran 13: Uji MRA (Lanjutan) DOC-SCP-SWC
Model Summary
Model R R Square
Adjusted R Square
Std. Error of the Estimate
1 ,769a ,591 ,583 ,74466
a. Predictors: (Constant), Interaksi, SCP, DOC
ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 119,374 3 39,791 71,759 ,000b
Residual 82,623 149 ,555
Total 201,997 152
a. Dependent Variable: SWC
b. Predictors: (Constant), Interaksi, SCP, DOC
Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t Sig.
B Std. Error Beta
1 (Constant) -2,673 1,955 -1,367 ,174
DOC 1,088 ,399 ,884 2,724 ,007
SCP ,854 ,344 ,663 2,484 ,014
Interaksi -,082 ,067 -,650 -1,234 ,219
a. Dependent Variable: SWC
Lampiran 13: Uji MRA (Lanjutan) DOC-SCP-LOY
Model Summary
Model R R Square
Adjusted R Square
Std. Error of the Estimate
1 ,767a ,589 ,581 ,61573
a. Predictors: (Constant), Interaksi, SCP, DOC
ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 80,905 3 26,968 71,134 ,000b
Residual 56,489 149 ,379
Total 137,393 152
a. Dependent Variable: LOY
b. Predictors: (Constant), Interaksi, SCP, DOC
Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t Sig.
B Std. Error Beta
1 (Constant) -,172 1,616 -,107 ,915
DOC ,579 ,330 ,570 1,753 ,082
SCP ,617 ,284 ,582 2,172 ,031
Interaksi -,030 ,055 -,284 -,538 ,591
a. Dependent Variable: LOY
CURRICULUM VITAE
PERSONAL DETAILS
Full Name : Annisa Aryantiningrum Place, Date of Birth : Jakarta, 01st October 1996
Religion : Islam
Gender : Female Nationality : Indonesia
Address : Komplek POLRI Jl.J No.32, Ampera Raya, Jakarta Selatan, RT/RW: 007/006, Kecamatan Pasar Minggu, Kelurahan Ragunan, Kode Pos: 12550
Phone Number : 081218532464
E-mail : [email protected] FORMAL EDUCATION
2000 – 2002 : TK Kemala Bhayangkari, Jakarta 2002 – 2008 : SD Kemala Bhayangkari 3, Jakarta 2008 – 2011 : SMPN 56, Jakarta
2011 – 2014 : SMAN 49 Jakarta, Jakarta
2014 – 2018 : STIE Indonesia Banking School, Jakarta NON FORMAL EDUCATION AND TRAINING
2014 : Rindam Jaya Military Training Basic Activist Training Program 2014 : The British Institute