APPRENTICESHIP REPORT
PT. PLN CUSTOMER SERVICE UNIT (UP3 PEKANBARU) AND
KOTA BARAT CUSTOMER SERVICE
By : ROSA LINA
5404171092
APPLIED BACHELOR OF INTERNATIONAL BUSINESS ADMINISTRATION STUDY PROGRAM
BUSINESS ADMINISTRATION DEPARTMENT STATE POLYTECHNIC OF BENGKALIS
2021
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PREFACE
Praise and gratitude the author prays to Allah SWT, because of His blessings and grace, the author was able to complete this Apprenticeship Report.
The Apprenticeship Report was carried out in order to fulfill one of the requirements to complete the study in the D-IV International Business Administration Study Program at State Polytechnic of Bengkalis.
The author realizes that without the help and guidance of various parties, it is very difficult for the author to complete this Apprenticeship Report. Therefore, the authors would like to thank to :
1. Mr. Johny Custer, ST., MT as Director of State Polytechnic of Bengkalis.
2. Mr. Armada S.T., MT as Deputy Director I State Polytechnic of Bengkalis.
3. Ms. Yunelly Asra, SE., MM as the Head of Business Administration Department at State Polytechnic of Bengkalis.
4. Mr. Hutomo Atman Maulana, S.Pd., M.Si as the Head of the International Business Administration Study Program.
5. Mr. Adrian Irnanda Pratama, S.Sos.,M.B.A as my Supervisor who has provided guidance and input in the preparation of this Apprenticeship report.
6. All Lecturers of the International Business Administration Study Program.
7. Mr. Himawan Sutanto as Manager of PT PLN (Persero) UP3 Pekanbaru.
8. Mr. Syaeful Hanan as Finance, HR & ADM Manager of PT PLN (Persero) UP3 Pekanbaru.
9. Mr. Ridho Yusuf as a practical work supervisor at PT PLN (Persero) UP3 Pekanbaru.
10. Mr. Isra Tudjza, Ms. Nuryati, Mr. Muhammad Dwi Ramadhan, Mr.
Muhammad Rum, Mr Aji, and Mrs yulia Putri who always give me encouragement and support and laugh at work.
11. All employees of PT. PLN (PERSERO) UP3 Pekanbaru and PT PLN (PERSERO) ULP Kota Barat who have helped a lot in carrying out practical work.
iv During Apprenticeship in the PT.PLN Pekanbaru , many lessons and knowledge that the author gained from employees in the office. Despite all that, the author also realized there are still many mistakes in the process of writing this report.
Therefore, we are happy to accept any suggestions or input and criticism from readers. Hopefully this report is useful for all interested parties.
Bengkalis, August 2021
ROSA LINA 5404171092
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TABLE OF CONTENT
VALIDATION SHEET ... i
PREFACE ... ii
TABLE OF CONTENT ... iv
LIST OF TABLE ... vi
LIST OF FIGURE ... vii
LIST OF APPENDICES ... viii
CHAPTER I... 1
INTRODUCTION ... 1
1.1 Background of the Apprenticeship... 1
1.2 Purposes of the Apprenticeship ... 2
1.3 Significances of the Apprenticeship
... 3
CHAPTER II ... 4
2.1
History of the PT.PLN (Persero) ... 42.2
General Company Profile ... 52.3
Organisation Structure ... 92.4 Management According To Organizational Structure ... 11
CHAPTER III... 13
SCOPE OF APPRENTICESHIP... 13
3.1 Job Description... 13
3.2 System and Procedure ... 14
3.3 Place of Apprenticeship ... 23
3.4 Kind and Description of the Activity ... 25
3.5 Obstacle and Solution ... 32
3.5.1 Obstacles ... 32
3.5.2 Solutions ... 32
CHAPTER IV ... 34
CONCLUSION AND SUGGESTION ... 34
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4.1 Conclusion... 34
4.2 Suggestion ... 35
REFFERENCES ... 36
APPENDICES ... 37
DAILY ACTIVITIES OF THE JOB TRAINING ... ..44
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LIST OF TABLE
Table 3.1 apprenticeshipSchedule ... 25
Table 3.2 apprenticeshipon the First Week (Week 1) ... 25
Table 3.3 apprenticeship on the Second Week (Week 2) ... 26
Table 3.4 apprenticeship on the Third Week (Week 3) ... 26
Table 3.5 apprenticeship on the Fourth Week (Week 4) ... 27
Table 3.6 apprenticeship on the Sixth Week (Week 6) ... 27
Table 3.7 apprenticeship on the Seventh Week (Week 7) ... 28
Table 3.8 apprenticeship on the Eighth Week (Week 8) ... 28
Table 3.9 apprenticeship on the Ninth Week (Week 9) ... 28
Table 3.10 apprenticeship on the Tenth Week (Week 10) ... 29
Table 3.11 apprenticeship on the Eleven Week (Week 11) ... 29
Table 3.12 apprenticeship on the Twelveth Week (Week 12) ... 30
Table 3.13 apprenticeship on the Thirteenth Week (Week 13) ... 30
Table 3.14 apprenticeship on the Fourteenth Week (Week 14) ... 30
Table 3.15 apprenticeship on the Fifth Week (Week 15) ... 31
Table 3.16 apprenticeship on the Sixteenth Week (Week 16) ... 31
Table 3.17 apprenticeship on the Seventeenth Week (Week 17) ... 31
Table 3.18 apprenticeship on the Eighteenth Week (Week 18) ... 32
Table 3.19 apprenticeship on the Nineteenth Week (Week 19) ... 32
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LIST OF FIGURE
Figure 2.1 Office of PT PLN (Persero) Pusat ... 4
Figure 2.2 Front View of PT PLN (Persero) ULP West City Office ... 5
Figure 2.3 Logo PT PLN ... 7
Figure 2.4 Yellow Rectangle... 8
Figure 2.5 Lightning Symbol ... 8
Figure 2.6 Three Wave Symbols ... 9
Figure 2.7 Organizational Structure of PT PLN (Persero) ULP West City . 10 Figure 2.8 Organizational Structure of PT PLN (Persero) UP3... 11
Figure 3.1 Front Liner ... 15
Figure 3.2 Daily Monitoring ... 16
Figure 3.3 Minutes of Token Check/ Stroom Reject ... 17
Figure 3.4 Free voucher distribution ... 18
Figure 3.5 Example of receipt, ID card, no Voucher ... 19
Figure 3.6 Chat Customers Who Want to Power Up ... 20
Figure 3.7 Customer Data Who Want to Upgrade ... 20
Figure 3.8 Enter Employee Data Using the ERP Application ... 21
Figure 3.9 Examples of Guarantee Certificates That Will be Given For Treatment ... 22
Figure 3.10 Matching Form From Field Officer ... 23
Figure 3.11 Workspace for the Port of PLN Rayon Kota Barat ... 24
Figure 3.12 Workspace for the Port of UP3 Pekanbaru ... 24
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LIST OF APPENDICES
Appendix 1 Internship Reply Letter ... 37
Appendix 2 Internship Statement Letter ... 38
Appendix 3 Internship Assessment Sheet ... 39
Appendix 4 List of Internship Attendance Sheet ... 40
Appendix 5 Internship Revision List ... 41
Appendix 6 : Daily Activities of Practical Work ... 44
