Design and Development of IoT-Based Mobile Application for Indonesian Tourism

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By

Anthony Widjaja 11402001

BACHELOR’S DEGREE in

INFORMATION TECHNOLOGY

FACULTY OF ENGINEERING & INFORMATION TECHNOLOGY

SWISS GERMAN UNIVERSITY The Prominence Tower

Jalan Jalur Sutera Barat No. 15, Alam Sutera Tangerang, Banten 15143 - Indonesia

July 2018

Revision after the Thesis Defense on July 16^th 2018

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Anthony Widjaja STATEMENT BY THE AUTHOR

I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.

Anthony Widjaja

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Student 27 July 2018

Date

Approved by:

Mr. James Purnama, M.Sc.

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Thesis Advisor 27 July 2018

Date

Dr. Maulahikmah Galinium, S.Kom., M.Sc.

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Thesis Co-Advisor 27 July 2018

Date

Dr. Irvan Setiadi Kartawiria, S.T., M.Sc.

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Dean

27 July 2018 Date

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Anthony Widjaja ABSTRACT

DESIGN AND DEVELOPMENT OF INTERNET OF THINGS BASED MOBILE APPLICATION FOR INDONESIA TOURISM DESTINATION

By

Anthony Widjaja

James Purnama, S.Kom., M.Sc., Advisor

Dr. Maulahikmah Galinium, S.Kom., M.Sc., Co-Advisor

SWISS GERMAN UNIVERSITY

The research is conducted based on the Nawacita policy from President Joko Widodo.

Tourists tend to explore the attraction independently instead of using a tour guide, but there are minimum supporting facilities because of the limitations of detailed information on tourist attraction in various languages that are not interesting and less interactive. The objectives of the research are to develop an Internet of Things based mobile application named eTourGuide that uses a location-based service to get information about the content interestingly and interactively inside a museum. The location-based service uses beacon that broadcast Bluetooth Low Energy (BLE) signal. Development of the research includes several experiments for gathering the data optimally. After completing the development, user experience questionnaire is required to evaluate the result of user’s experience after using the application. The result shows positive results of user’s experience after using the application. The questionnaires and the calculation for the results are based on Schrepp, Hinderks and Thomaschewski paper.

Keywords: tour guide, Internet of Things, location-based service, museum, beacon, Bluetooth Low Energy.

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Anthony Widjaja

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Anthony Widjaja DEDICATION

I dedicate this works for the future of the country I loved: Indonesia

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Anthony Widjaja ACKNOWLEDGEMENTS

I would like to thank to everyone who has supported and assisted me in the preparation of this thesis. Thank you also addressed especially to my thesis advisor, Mr. James Purnama, my thesis co-advisor, Mr. Maulahikmah Galinium and my lecturer assistant, Mr. Michael who has guided me in the preparation of this thesis book. I also would like to thank the head of Museum Wayang, Mr. Sumardi and all the members of Museum Wayang who have allowed me to provide the opportunity to do the application testing. Last but not least, my biggest thank to my family and Ms.

Steffani for supporting me from the beginning until this thesis book is done.

I have found my learning outcomes and my internship program are very meaningful in making this thesis. The results that I achieved from the study with the latest technology in these days make me able to create innovative and creative ideas.

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Anthony Widjaja TABLE OF CONTENTS

Page

STATEMENT BY THE AUTHOR ... 2

ABSTRACT ... 3

DEDICATION ... 5

ACKNOWLEDGEMENTS ... 6

CHAPTER 1 - INTRODUCTION ... 12

1.1. Introduction ... 12

1.2. Research Problem ... 12

1.3. Research Objectives ... 13

1.4. Significance of Study ... 13

1.5. Research Questions ... 13

1.6. Hypothesis ... 13

1.7. Scope of Study ... 13

1.8. Research Limitation ... 14

CHAPTER 2 - LITERATURE REVIEW ... 15

2.1. Internet of Things ... 15

2.2. Beacons ... 15

2.3. Beacon’s Package Broadcast Format ... 16

2.4. Related Work ... 17

2.5. User Experience Questionnaire ... 18

CHAPTER 3 – RESEARCH METHODS ... 20

3.1. Research Overview ... 20

3.2. Gantt Chart ... 21

3.3. Finding the Most Suitable Beacon ... 21

3.4. Analyzing the Situation in the Museum ... 21

3.5. Developing Software Application ... 22

3.6. Developing the Prototype ... 29

3.7. Software Testing ... 30

3.7.1. Unit Testing ... 30

3.7.2. Integration Testing ... 32

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Anthony Widjaja

3.9. User Evaluation ... 39

3.10. Improvement Software Based on Feedback ... 40

3.11. Creating User Manual ... 40

3.12. Creating Technical Documentation ... 40

CHAPTER 4 – RESULTS AND DISCUSSIONS ... 41

4.1. Result of Finding the Most Suitable Beacon ... 41

4.2. Result of Analyzing the Situation in the Museum ... 41

4.3. Result of Application Prototype ... 42

4.3.1. Backend System Result ... 42

4.3.2. Mobile Application Result ... 46

4.4. Result of User Evaluation ... 54

4.5. Result of Updating Estimote SDK ... 56

4.6. Result of Experiments ... 57

CHAPTER 5 – CONCLUSIONS AND RECOMMENDATIONS ... 59

5.1. Conclusions ... 59

5.2. Recommendations ... 59

REFERENCES ... 60

APPENDIX A – UNIT TESTING FORM ... 63

APPENDIX B – INTEGRATION TESTING FORM ... 67

APPENDIX C – SYSTEM TESTING FORM ... 71

APPENDIX D – USER ACCEPTANCE TEST FORM ... 73

APPENDIX E – USER EXPERIENCE QUESTIONNAIRES RESULT ... 77

APPENDIX F – USER MANUAL VISITOR ... 102

APPENDIX G – USER MANUAL ADMIN ... 103

APPENDIX H - TECHNICAL DOCUMENTATION ... 104

CURRICULUM VITAE ... 105