PERAN GENDER SEBAGAI VARIABEL MODERASI DALAM
PENGARUH KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN
by Rizky Aditya
Submission date: 10-Jan-2020 10:47AM (UTC+0700) Submission ID: 1240531821
File name: rizky_aditya_ejurnal_2019.pdf (254.42K) Word count: 7437
Character count: 46864
15
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INTERNET SOURCES
15
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STUDENT PAPERS
1
1
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1
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%PERAN GENDER SEBAGAI VARIABEL MODERASI DALAM PENGARUH KEPUASAN PELANGGAN TERHADAP
LOYALITAS PELANGGAN
ORIGINALITY REPORT
PRIMARY SOURCES
Widyaninggar Resti Husodho. "PENGARUH KEPUASAN PELANGGAN TERHADAP
LOYALITAS PELANGGAN PADA OBYEK WISATA DUMILAH WATER PARK MADIUN", EQUILIBRIUM : Jurnal Ilmiah Ekonomi dan Pembelajarannya, 2015
Publication
Muhammad Ali, Abdul Kharis, Deni Karlina.
"Faktor-Faktor Yang Menjadi Pertimbangan Dalam Penggunaan Jasa Ojek Online (Go-Jek) Di Kota Mataram", JIAP (Jurnal Ilmu
Administrasi Publik), 2019
Publication
Sukmawati Sukmawati, Jumarniati Jumarniati.
"FAKTOR-FAKTOR PENYEBAB KESULITAN MAHASISWA PROGRAM STUDI PENDIDIKAN MATEMATIKA SEMESTER V DALAM
BELAJAR TRIGONOMETRI", Pedagogy : Jurnal Pendidikan Matematika, 2019
4
1
%5
1
%6
1
%7
1
%8
Publication
Dasep Suryanto. "Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah pada PT. BCA Finance Cabang Bukit Tinggi", Journal of
Economic, Bussines and Accounting (COSTING), 2019
Publication
Ikramuddin ., Muhammad Adam, Hizir Sofyan, Faisal .. "Determination of Brand Loyalty in Telecommunication Industry: a Literatur
Review", International Journal of Engineering &
Technology, 2018
Publication
Totok Wibisono, Nuria Universari, Adijati Utaminingsih. "FAKTOR-FAKTOR YANG MEMPENGARUHI PENGGUNA
TRANSPORTASI GOJEK DI KOTA SEMARANG: SEBUAH ANALISIS
KUALITATIF", Jurnal Dinamika Sosial Budaya, 2018
Publication
Urban Šebjan, Samo Bobek, Polona Tominc.
"Factors Influencing Attitudes Towards the Use of CRM’s Analytical Tools in Organizations", Organizacija, 2016
Publication
Muji Gunarto, Ratih Hurriyati, N.A. Disman, Lili
< 1
%9
< 1
%10
< 1
%11
< 1
%12
< 1
%Adi Wibowo. "Building students' loyalty in private higher education institutions: activities for
competitiveness", International Journal of
Education Economics and Development, 2018
Publication
Elfa Setiawan. "PENGARUH CITRA MEREK, KUALITAS PRODUK DAN PERSEPSI HARGA TERHADAP KEPUTUSAN MENGGUNAKAN JASA KURIR JNE, AGEN JASAFA JATIASIH, BEKASI, JAWA BARAT", Transparansi Jurnal Ilmiah Ilmu Administrasi, 2019
Publication
Raed A. M. Iriqat, Mohannad A. M. Abu Daqar.
"The Impact of Customer Relationship
Management on Long-term Customers’ Loyalty in the Palestinian Banking Industry",
International Business Research, 2017
Publication
Savdeep Vasudeva, Sonia Chawla. "Does Gender, Age and Income Moderate the
Relationship Between Mobile Banking Usage and Loyalty?", International Journal of Online Marketing, 2019
Publication
Umair Akram, Muhammad Kaleem Khan, Peng Hui, Yasir Tanveer, Zubair Akram.
"Development of E-Commerce", Journal of
13
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%15
< 1
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< 1
%Electronic Commerce in Organizations, 2018
Publication
Ramon Palau-Saumell, Santiago Forgas-Coll, Javier Sánchez-García, Lluís Prats-Planagumà.
"Managing dive centres: SCUBA divers' behavioural intentions", European Sport Management Quarterly, 2014
Publication
Ni Nyoman Adityarini Abiyoga Vena Swara, Ni Made Kansa Dewi Putri. "PERAN WORD OF MOUTH MEMEDIASI PENGARUH KEPUASAN TERHADAP LOYALITAS KONSUMEN PADA GREEN PRODUCT MEREK ORIFLAME DI KOTA DENPASAR", WIDYA MANAJEMEN, 2018
Publication
Dhita Tresiya, Djunaidi Djunaidi, Heri Subagyo.
"PENGARUH KUALITAS PELAYANAN DAN KENYAMANAAN TERHADAP KEPUASAN KONSUMEN (STUDI PADA PERUSAHAAN JASA OJEK ONLINE GO-JEK DI KOTA
KEDIRI)", JIMEK : Jurnal Ilmiah Mahasiswa Ekonomi, 2019
Publication
Rizal Ula Ananta, Dian Citaningtyas Ari Kadi.
"ANALISIS PENGARUH PENGAMBILAN
KEPUTUSAN MAHASISWA BARU TERHADAP
17
< 1
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PEMILIHAN PROGAM STUDI MANAJEMAN UNIVERSITAS PGRI MADIUN TAHUN 2017", CAPITAL: JURNAL EKONOMI DAN
MANAJEMEN, 2018
Publication
Kartikawati Kartikawati. "PENGARUH PENGENDALIAN INTERN TERHADAP
AKUNTABILITAS MANAJEMEN KEUANGAN SEKOLAH", EQUILIBRIUM : Jurnal Ilmiah Ekonomi dan Pembelajarannya, 2016
Publication
Hamka Hamka. "Pengaruh trust in a brand terhadap brand loyalty pada konsumen air minum Aqua di Kota Ambon", Agrikan: Jurnal Ilmiah Agribisnis dan Perikanan, 2010
Publication
Marei Bednarek. "Der Einfluss des
Kundenverhaltens auf die Kundenzufriedenheit", Springer Nature, 2014
Publication
Nyoman Trisna Herawati, I Made Candiasa, I Ketut Yadnyana, Naswan Suharsono. "Factors That Influence Financial Behavior Among
Accounting Students in Bali", International Journal of Business Administration, 2018
Publication
Jung-In Stephanie Bae, Tony J. Kim, Reg
< 1
%22
< 1
%23
< 1
%24
< 1
%25
< 1
%Foucar-Szocki. "Consumer perceptions of restaurant employee smoking", Journal of Foodservice Business Research, 2019
Publication
Patcharanan Klankaew, Amnuay Saengnoree.
"A development model of factors affecting
customer loyalty to mobile service providers in Thailand", International Journal of Services and Operations Management, 2018
Publication
Nurudin Nurudin. "Pengaruh Sharia Marketing terhadap Loyalitas Anggota KSPPS BMT
Walisongo Semarang", Muqtasid: Jurnal Ekonomi dan Perbankan Syariah, 2017
Publication
Yuni Adinda Putri, Zakaria Wahab, Muchsin Saggaff Shihab, Agustina Hanafi. "The effect of service quality and brand trust on loyalty
through customer satisfaction in transportation service Go-jek (go-ride) in Palembang City", Jurnal Manajemen Motivasi, 2018
Publication
Constantine Lymperopoulos, Ioannis E
Chaniotakis, Magdalini Soureli. "A model of green bank marketing", Journal of Financial Services Marketing, 2012
Publication
26
< 1
%27
< 1
%28
< 1
%29
< 1
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< 1
%Rasmuji Rasmuji, Honorata Ratnawati Dwi Putranti. "Pengaruh Efektivitas Kepemimpinan Dan Lingkungan Kerja Terhadap Kinerja
Karyawan Dengan Peran Mediasi Kepuasan Kerja (Studi pada PD. BPR BKK Batang)", Media Ekonomi dan Manajemen, 2017
Publication
Nicky Antika Putri, Ajeng Setianingsih.
"Hubungan Pengetahuan dan Sikap Terhadap Perilaku Personal Hygiene Mentruasi", Jurnal Ilmu Kesehatan Masyarakat, 2019
Publication
"Smart Tourism as a Driver for Culture and
Sustainability", Springer Science and Business Media LLC, 2019
Publication
Ping-Lung Huang, Bruce C.Y. Lee, Ching-Chin Chen. "The influence of service quality on
customer satisfaction and loyalty in B2B technology service industry", Total Quality Management & Business Excellence, 2017
Publication
Rosdalina Bukido. "KEDUDUKAN ALAT BUKTI TULISAN TERHADAP PENYELESAIAN
PERKARA DI PENGADILAN AGAMA MANADO", Jurnal Ilmiah Al-Syir'ah, 2013
Publication
31
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< 1
%Ranni Merli Safitri. "PERKEMBANGAN
LOYALITAS MEREK MAHASISWATERHADAP PERGURUAN TINGGI BERDASARKAN MASA STUDI", Insight: Jurnal Ilmiah Psikologi, 2018
Publication
Okoroafo, Sam C. "Gendered Perceptions of Family Businesses’ Marketing Stimuli",
International Journal of Marketing Studies, 2010.
Publication
"Arbeitsbuch zur deskriptiven und induktiven Statistik", Springer Science and Business Media LLC, 2006
Publication
Rong Chen. "Examination of brand knowledge, perceived risk and consumers' intention to adopt an online retailer", Total Quality Management and Business Excellence, 1/1/2003
Publication
Khulub Tanwirul, LukLuk Atul Hidayati. "Peran Ganda dan Kelelahan Emosional terhadap Komitmen Organisasi dengan Kepuasan Kerja sebagai Variabel Mediasi pada Karyawati CV Nika Indonesia", Jurnal Maksipreneur:
Manajemen, Koperasi, dan Entrepreneurship, 2012
Publication
Dyan Angesti. "Evaluasi Kepuasan Pengguna
36
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Lulusan Terhadap Lulusan Program Studi Diploma Iii Rekam Medik Dan Informasi Kesehatan (Rmik)", Jurnal Manajemen
Kesehatan Yayasan RS.Dr. Soetomo, 2015
Publication
Eva Marsusanti, Susilawati Susilawati, Rusli Nugraha, Tya Septiani Nurfauzia Koeswara.
"FAKTOR – FAKTOR YANG MEMPENGARUHI PENDAPATAN DRIVER GOJEK", Swabumi, 2018
Publication
Nurmalina Nurmalina. "KOMPETENSI KEPALA SEKOLAH SEBAGAI SUPERVISOR DALAM MENINGKATKAN PROFESIONAL GURU
PADA SMP NEGERI 2 MESJID RAYA", Jurnal As-Salam, 2018
Publication
Xun Xu, Dogan Gursoy. "A Conceptual
Framework of Sustainable Hospitality Supply Chain Management", Journal of Hospitality Marketing & Management, 2014
Publication
"Computational Science and Its Applications -- ICCSA 2016", Springer Science and Business Media LLC, 2016
Publication
Nurul Husnul Lail. "Kualitas Pelayanan Bidan
< 1
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%dan Keluhan Pasien Dengan Loyalitas Pasien Pasca Persalinan Peserta BPJS", Jurnal Ilmiah Kebidanan Indonesia, 2019
Publication
Tyas Dita Pramesthy, Jahved Feriyanto Maro.
"PERSEPSI MASYARAKAT KELURAHAN WELAI TIMUR DAN KELURAHAN WELAI BARAT TENTANG REHABILITASI DAN
PENGELOLAAN HUTAN MANGROVE", Jurnal Agroqua: Media Informasi Agronomi dan
Budidaya Perairan, 2019
Publication
Mariatul Fithriasari, Chatarina Umbul Wahyuni.
"Pengaruh Faktor Pajanan Dan Status Gizi Terhadap Kejadian TB Anak Yang Tinggal
Serumah Dengan Penderita TB Paru Dewasa", Jurnal Ilmiah Kesehatan Media Husada, 2017
Publication
Alireza Faed. "An Intelligent Customer
Complaint Management System with Application to the Transport and Logistics Industry",
Springer Science and Business Media LLC, 2013
Publication
"Handbuch Karriere und
Laufbahnmanagement", Springer Science and Business Media LLC, 2019
Publication
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Sarah Siti Nurachmania, Irma Jayatmi.
"Effleurage Massage, Kompres Dingin, Pengaturan Posisi terhadap Penurunan
Intensitas Nyeri Kala I Fase Aktif", Jurnal Ilmiah Kebidanan Indonesia, 2019
Publication
