PENDAHULUAN Preface
1
Tema Laporan Tahunan Annual Report Theme10
Sekilas Laporan Tahunan Link Net Link Net’s Annual Report Overview
12
IKHTISAR KINERJA KEUANGAN DAN PERFORMA USAHA Financial and Performance Highlights
2
Ikhtisar KeuanganFinancial Highlights
17
Ikhtisar Bisnis dan Operasional Business and Operational Highlights
18
Ikhtisar Kinerja Saham Share Performance Highlights
22
Ikhtisar Dividen Dividend Highlights
23
Struktur Kepemilikan Saham Shareholder’s Structure
23
LAPORAN MANAJEMEN Management Report
Laporan Dewan Komisaris Board of Commissioners Report
26
Laporan Direksi
Board of Directors Report
30
3
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PROFIL PERUSAHAAN Company Profile
4
Identitas Perusahaan Corporate Identity40
Riwayat Singkat Link Net Link Net’s Overview
41
Babad Ringkas Milestones
42
Visi dan Misi Vision and Mission
44
Nilai-Nilai Perusahaan Corporate Values
46
Anggaran Dasar Article of Association
48
Kegiatan Usaha Business Activities
52
Perizinan Licenses
52
Peristiwa Penting Important Events
56
Penghargaan dan Sertifikasi Awards and Certifications
60
Strategi Usaha Business Strategy
64
Susunan Manajemen Management Structure
65
Struktur Organisasi Organization Structure
66
Profil Dewan Komisaris Board of Commissioners Profile
68
Profil Direksi
Board of Directors Profile
74
Profil Board of Management Board of Management Profile
80
Sumber Daya Manusia Human Resources
86
Entitas Anak & Entitas Asosiasi Subsidiaries & Association Company
90
Informasi Efek Stock Overview
94
Lembaga dan Profesi Penunjang Pasar Modal
Capital Market Supporting Institution and Professional
100
DAFTAR ISI Table of Content
ANALISA DAN PEMBAHASAN MANAJEMEN Management Discussion and Analysis
5
Tinjauan Ekonomi dan Industri Economic and Industry Overview104
Tinjauan Operasional Per Segmen Usaha Operational Review Per Business Segment
107
Tinjauan Keuangan Komprehensif Financial Performance
118
Aspek Pemasaran Marketing Aspect
138
Strategi Pemasaran Marketing Strategy
142
Layanan Pelanggan Customer Service
148
Infrastruktur Teknologi Informasi Information Technology Infrastructure
150
Dampak Perubahan Peraturan Terhadap Perseroan The Impact of Changes in Regulatory for The Company
154
Transaksi Material Yang Mengandung Benturan Kepentingan Atau Transaksi Dengan Pihak Afiliasi
Material Transactions of Conflict of Interest or Transactions with Affiliated Parties
158
TATA KELOLA PERUSAHAAN Corporate Governance
6
Dasar-Dasar dan Pedoman Penerapan Tata Kelola Perusahaan Corporate Governance Implementation Basis and Guidance162
Penerapan Prinsip GCG sesuai Pedoman Tata Kelola Perusahaan Terbuka
The Implementation of GCG Principles According to Corporate Governance Guide- lines for Public Company
166
Struktur Tata Kelola Perusahaan Good Corporate Governance Structure
172
Rapat Umum Pemegang Saham General Meeting of Shareholders
174
Rapat Umum Pemegang Saham Tahunan 2019 Annual General Meeting of Shareholders 2019
179
Rapat Umum Pemegang Saham Luar Biasa 2019 Extraordinary General Meeting of Shareholders in 2019
190
Realisasi Keputusan RUPS Tahun Sebelumnya Previous Year GMS Decision Realization
198
Dewan Komisaris Board of Commissioners
207
Direksi
Board of Directors
213
Keberagaman Komposisi Dewan Komisaris dan Direktur
Diversity on The Board of Commissioners and Board of Directors Composition
221
Hubungan Afiliasi Anggota Dewan Komisaris, Direksi, dan Pemegang Saham Pengendali Affiliated Relations of The Board of Commissioners, the Board of Directors, Controlling Shareholders
222
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Komite Audit Audit Committee
224
Komite Nominasi dan Remunerasi
Nomination and Remuneration Committee
230
Sekretaris Perusahaan Corporate Secretary
238
Hubungan Investor Investor Relation
242
Akses Informasi dan Data Perusahaan The Access to Company’s Information and Data
244
Paparan Kinerja
Performance Presentation
248
Unit Audit Internal Internal Audit Unit
250
Akuntan Publik dan Auditor Eksternal Public Accountant and External Auditor
257
Manajemen Risiko Risk Management
258
Sistem Pengendalian Internal Internal Control System
268
Perkara Hukum Penting Important Legal Cases
270
Kode Etik Code of Ethic
270
Sistem Pengaduan Pelanggaran Whistleblowing System
272
TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility
7
Prinsip Tanggung Jawab SosialThe Corporate Social Responsibility Principle
278
Program Tanggung Jawab Sosial Terkait Ketenagakerjaan, Keselamatan, dan Kesehatan Kerja
Corporate Social Responsibility Relates to Labor, Occupational Health, and Safety Program
286
8 REFERENSI SILANG SEOJK 30 - 2016 Cross References SEOJK 30 - 2016
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