FCFIVE - Angeles

GRADUATE Running head: PATIENT SAFETY CULTURE

AND

EXPERIENCE OF HOSPITAL CARE

HOLY AI\GBL UNIVERSITY

Nurses' Perceptions on Patient Safety

Culfure

and Patients' Experience of

Hospital

Care

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HEdRC II'

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A

Thesis

Presented to the Faculty of the Graduate School of Nursing

Holy

Angel

Unirersity

Angeles City, Philippines

In Partial

Fulfillment

of the Requirements for the Degree

Master of Science in Nursing Major in Adult Health Nursing

Ariel

De

laCruzBlcasas /

March 2015

PATMNT SAFETY CULTURE

AND E)PERIENCE

_OF HOSPITAL CARE

HOLY AI{GBL T]NIVERSITY

Nurses' Perceptions _on Patient Safety

Culture

and

Patients'

Experience of

Hospital

Care

Ariel

De laCruzBucasas

Abstract

This

sfudy assessed

the patients'

experience

of hospital

_{care and} nurses' perceptions

of

patient _safety culture (PSC) using

fwo

instruments:

Modified-

Hospital Survey

on

Patient Safety Culture (MHSOPSC) and Hospital Care Experience Assessment

Survey (HCEAS). The

descriptive cross-sectional design was

utilized in which the

data were collected

from ll7

patients and 127 nurses

in five

hospitals through convenient sampling using

IBM

SPSS v20. The PSC dimension

of

teamwork

within

units was identified

to

be the strongest

point while

the non-punitive response

to

errors dimension was the weakest point. Among the patients, the hospital care dimension on discharge information was the strongest point while the hospital environment was rated least. Based on the findings,

it

was concluded that there were

a

number

of

areas that need to be improved in the areas of patient safety culture and quality ofpatient care.

Kelwords: patient

safety,

patient

safety

culture, hospital

care experience, HSOPSC, HCAHPS,

Filipino

values, Filipino _culture

Safety is a fundamental principle of patient care and important component

of

quality of health care (Ugurluoglu, ugurluoglu, Payziner,

& ozatkan,2012).It

is the freedom from accidental injury (Institute of Medicine [IOMJ,2001). As healthcare organizations continue to make great efforts to improve quality and safety of health care service, there is a rising notion about the importance of creating culture of safety in

healthcare organizations. Achieving this requires an understanding of beliefs, values, and norms of what is important and what behavior and attitude relate to patient safety and are expected and appropriate in healthcare organizations (Sorra

& Neva, ZA}q.

The Institute of Medicine (2000), in its report, "To

Err

is Humon: Building a Safer Health S.vstem

",

_{stated that as many as} 98,000 people die in the United States hospitals each