Customer Trust and Customer Loyalty
BAB I PENDAHULUAN 1.1 Latar Belakang - PENINGKATAN CUSTOMER LOYALTY MELALUI CUSTOMER TRUST DAN CUSTOMER SATISFACTION DENGAN CUSTOMER RETENTION SEBAGAI VARIABEL INTERVENING (STUDI KASUS UD.MUJI SYUKUR DEMAK) - Unissula Repository
... bahwa customer trust memainkan faktor yang penting dalam membangun loyalitas dan adanya hubungan yang posistif dan signifikan antara kepercayaan pelanggan dan loyalitas ...“pengaruh customer ...
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Analisa Pengaruh Customer Experience Terhadap Customer Loyalty Dengan Customer Engagement Dan Customer Trust Sebagai Variabel Intervening Di The Body Shop | Felita | Jurnal Strategi Pemasaran 3328 6264 1 SM
... memberikan customer experience yang tepat dan memuaskan sehingga dapat memanjakan mereka sebagai customer dan membuat mereka menjadi customer yang ...dari customer experience terhadap ...
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Abstract Customer loyalty is the key to customer retention, so that customer loyalty needs to be
... Abstract Customer loyalty is the key to customer retention, so that customer loyalty needs to be accomplished before reaching customer ...retention. Customer satisfaction ...
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Pengaruh Customer Satisfaction, Brand Trust, dan Customer Feedback Terhadap Customer Loyalty Pada Perusahaan Mobil Suzuki
... meningkatkan customer loyalty akan meningkatkan profitabilitas perusahaan melalui produk atau layanan jasa yang dijual dengan adanya pembelian yang dilakukan secara berulang dan adanya rekomendasi dari ...
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Pengaruh Service Quality, Trust dan Corporate Image Terhadap Customer Loyalty: Customer Satisfaction Sebagai Variabel - Repository UNTAR
... Hurley and Hult (1998) mendefinisikan inovasi sebagai sebuah mekanisme perusahaan untuk beradaptasi dalam lingkungan yang dinamis, oleh karena itu perusahaan dituntut untuk mampu menciptakan pemikiran-pemikiran ...
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PENGARUH CORPORATE IMAGE DAN TRUST TERHADAP CUSTOMER LOYALTY DENGAN VARIABEL MODERASI SWITCHING COST
... image, trust, and switching cost are the major antecedents of customer loyalty which are loyal customer have a positive word-of-mouth ...toward customer loyalty, (2) the ...
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Pengaruh Service Quality, Trust dan Customer Satisfaction terhadap Customer Loyalty pada Pelanggan GSM Seluler Telkomsel di Grapari Gedung Selecta Medan
... Segala puji, hormat dan syukur penulis panjatkan kepada Tuhan Yesus Kristus, Allah Bapa Yang Maha Pengasih karena atas limpahan berkat dan anugrahNya penulis dapat menyelesaikan skripsi yang berjudul “Pengaruh service ...
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Exploring The Dimensions Of Retail Store : That Impact To Forming Customer Satisfaction, Trust, And Customer Loyalty
... retailers and the loyal customers to that store (Anselmsson, 2006; Darian et ...the customer satisfaction. The customer satisfaction is one of the company’s keys in achieving its business ...
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The effect of service quality and brand trust on loyalty through customer satisfaction in transportation service Go-jek (go-ride) in Palembang City
... short-term and long-term ...the customer promo, 3) Provide knowledge of route to drivers, 4) Conducting a customer survey of the prime activities the customer ...understand customer ...
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PENGARUH CUSTOMER SATISFACTION, SWITCHING COST, DAN TRUST IN BRAND TERHADAP CUSTOMER LOYALTY KARTU SELULER XL DI KECAMATAN GABUS PATI
... of Customer XL in the Gabus Pati and analyzed by ...validity and reliability of questions for each ...of Customer Satisfaction, Switching Cost and Trust In Brand on XL ...
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Model Pengembangan Citra Perusahaan Dalam meningkatkan Loyalitas Pelanggan (Studi pada Hotel Rosichan Kota Baubau) - Unissula Repository
... Moh. Ziaul Hoq, Nigar Sultana, dan Muslim Amin. 2010. The Effect of Trust, Customer Satisfaction and Image on Costumers Loyalty in Islamic Banking Sector. South Asian Journal of Management. ...
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Pengaruh Brand Trust terhadap Customer Loyalty: Produk Minuman Isotonik Mizone.
... Brand Trust diakui sebagai faktor penting yang berpengaruh kuat terhadap Customer ...Brand Trust terhadap Customer Loyalty sebesar 41,3% dan sisanya 58,7% dipengaruhi faktor ...
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Role of Customer Relationship Marketing in Creating Brand Trust and Store Loyalty.
... wants and intentions to buy products or ...their customer better when they identify the needs, wants and characteristics of their ...of Customer Relationship Marketing initiatives toward ...
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The Analysis Influence Customer Value, Customer Satisfaction and Trust in Brand Toward Customer Loyality (Case Study of Consumer Coca-Cola in North Jakarta)
... satisfied and loyal customers are representing the opportunity to get new ...existing customer generally will be more profitable to be compared with attract new ...Dominici and Rosa Guzzo (2010:5) ...
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The influence of Experiential Marketing and Brand Trust on Customer Satisfaction and Customer Loyalty Hotel Aryaduta Pekanbaru
... city and also support the activities of the hospitality industry that we currently see is moldy in Pekanbaru with hotel hotels that provide the best facilities they offer to ...services and things that have ...
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The Impact of Satisfaction and Trust on Loyalty of E-Commerce Customers
... Indonesia and e-commerce sales is ...countries, and existing studies cover limited ...of customer satisfaction and trust on loyalty in e-commerce and identifying the ...
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ABSTRAK Penelitian in bertujuan untuk meneliti Pengaruh Pelayanan Prima dan Customer
... M.M., and Parvez, N (2009). Impact of Services Quality, Trust, and Customer Satisfaction on Customer Loyalty, ABAC Journal, 29 (1): ...
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PENGARUH SERVICE QUALITY PADA CUSTOMER LOYALTY YANG DIMEDIASI OLEH CORPORATE IMAGE, CUSTOMER SATISFACTION, DAN TRUST
... (customer loyalty) merupakan komitmen mendalam untuk melakukan pembelian ulang dan berlangganan kembali suatu produk yang disukai secara konsisten di masa yang akan datang (Oliver, 1999 : ...loyalitas. ...
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Analisis pengaruh trus in brand, relationship marketing dan customer satisfaction terhadap customer loyalty pembelian sepeda motor honda (studi kasus pada PT Asia Surya Perkasa Pangkalpinang) - Repository Universitas Bangka Belitung
... Pengaruh Trust in Brand, Relationship Marketing dan Customer Satisfaction terhadap Customer Loyalty Pembelian Sepeda Motor Honda (Studi Kasus pada ...
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ANALISIS PENGARUH SERVICE QUALITY DAN PRODUCT QUALITY PADA CUSTOMER LOYALTY YANG DIMEDIASI OLEH TRUST DAN SATISFACTION (STUDI PADA KLINIK KECANTIKAN BE-HATI SURAKARTA).
... dan trust, satisfaction dan customer loyalty, service quality dan customer loyalty, product quality dan trust, product quality dan satisfaction, product quality customer ...
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