Banyak sekali aplikasi yang berbasiskan komunikasi data dan saat ini tidak hanya beroperasi di LAN (Local Area Network), tetapi juga di WAN (Wide Area Network). Aplikasi-aplikasi terebut membutuhkan suatu tingkat jaminan layanan (QualityofService/QoS) untuk dapat beroperasi. Oleh karena itu, QoS sudah sepatutnya diketahui oleh banyak pihak, seperti penyedia infrastruktur, LAN administrator, WAN administrator, service provider, yang memang berhubungan dengan komunikasi data.
Internet merupakan salah satu kebutuhan yang tidak dapat dipisahkan dari kehidupan masyarakat modern, salah satu fitur dari internet yang populer saat ini adalah video streaming. Untuk menjaga kualitas dari video yang dimainkan maka dibutuhkan jaringan yang memiliki QualityofService (QoS). Terdapat beberapa teknik QoS, antara lain metode Differentiated Service dan Hierarchical Token Bucket. Hasil dari penelitian ini menunjukkan bahwa teknik Differentiated Service yaitu klasifikasi dan prioritas paket membuat peningkatan pada parameter QoS (delay, jitter, throughput, packet loss), lebih baik dibandingkan Hierarchical Token Bucket. Namun, teknik management bandwidth pada Hierarchical Token Bucket membuat penggunaan bandwidth lebih maksimal, efisien dan penggunaan bandwidth dapat diatur.
Abstract. Indonesia is an archipelago country that has diverse cultures and plentiful natural resources. There is no denying that this gives a special attraction for local and international tourists to see and witness the event held on the unique culture that spread across regions in Indonesia. In addition to the typical Indonesian cultural event, frequently an important event was also held in Indonesia, both events at regional, national, to international. Event held in Indonesia is also very diverse, such as musical performances, sports, cultural tourism, education, and others. There is a fundamental problem that the pattern of interaction between the government, tourists, and society not yet optimal and this study attempts to explore patterns of interaction between the government, tourists and society; obstacles encountered related patterns of interaction between the government, tourists and society; as well as how to improve the qualityof tourism services. The methodology used in conducting this study is to collect data from the literature with a qualitative approach (case study in Lombok Tourism). After discovered the pattern of interaction and how improve the qualityofservice, the next step will be adopted the concept of social media interaction engineering considerations in the digital age that utilize social media among government, tourists, and society.
Marketing activities is a function that directly determines corporate objectives (corporate objectives) and activities that have a wide scope, because in addition to including internal as well as external company. As stated by Kotler & Keller (2009: 6) states that "marketing is a social and managerial process whereby individuals or groups aim to meet their needs and desires through creativity, supply and exchange of product value with others". The most basic concept of marketing is how a company can meet customer needs (costumer requerement) and conduct environmental analysis (Walker, 1999: 94). The existence of a change of trade paradigm in Indonesia market not only traditional market but also developed
You designate source and target bridge destinations as either "queues", "topics", or "distributed destinations", as described in Programming JMS for Oracle WebLogic Server. Optionally, specify a qualityofservice (QOS), including message filters, transaction semantics, and connection retry policies. Once you configure a messaging bridge you can perform management tasks easily from the Administration Console, including suspending bridge traffic temporarily whenever necessary and monitoring the status of all your configured bridges.
Faculty of Information Technology ( FTI ) is a part of the Christian University of Satya Discourse ( SWCU ) that utilizes the services of information technology ( IT ) in the case of computer networks as a means of supporting the entire existing activities such as academic , admnistratif , and business . Because IT services often problematic given that inhibit all activities in the FTI . Management of the service was not supported with a good standard ofservice management . Therefore, the network performance audit conducted by the standard ISO / IEC 20000 and ITIL as the framework and technical guidelines for the conduct of the audit. Methodology of Plan - Do- Check - Act cycle is used to assist in performing audit (monitoring, measuring, and evaluation) on the qualityofservice or QOS ( QualityOfService) at the FTI network systematically in order to provide an overview of the technical side of the network conditions and management of IT services and is currently available that can assist in the process of enhancement of existing service
Usulan perbaikan yang diberikan yaitu perusahaan perlu menambahkan pegawai pada divisi customer service, perusahaan perlu memperbaiki website yang dimiliki (maintenance) dan menjalankan kembali akun facebook dan twitter yang sudah lama tidak dikelola agar dapat diakses oleh pengguna untuk mengetahui informasi teraktual layanan perusahaan, membuat alternatif pake internet antara ekonomis dan medium, perusahaan perlu meningkatkan kecepatan bandwidth paket ekonomis namun dengan harga yang tetap, pelanggan dapat membeli paket internet yang lebih murah (alternatif pengisian paket lain), perusahaan perlu memberikan pelatihan kepada pegawainya dengan waktu berkala.
The results of this study were: 1. improving the qualityofservice in the city of Surabaya Manyar LP3I managed to increase student satisfaction (customer satisfaction) LP3I Manyar Surabaya, 2. Improving the qualityof services not directly have been able to increase the confidence of students LP3I Manyar Surabaya, but using customer satisfaction factors facilitating improvement in the qualityof services can increase the confidence of students LP3I Manyar Surabaya, 3. Increased customer satisfaction in LP3I Manyar Surabaya will increase the confidence of students LP3I Manyar Surabaya, 4. Improved qualityofservice in Surabaya directly LP3I Manyar not been able to increase the loyalty of students LP3I Manyar Surabaya, but with the help of customer satisfaction factors mediate the improvement ofservicequality can increase the loyalty of students LP3I Manyar Surabaya, 5. the increase in customer satisfaction in a position to increase the loyalty of students LP3I Manyar Surabaya, but mediated by a factor of confidence actually weaken the ability to increase customer satisfaction increases loyalty of students LP3I Manyar Surabaya, 6. Increased confidence can increase loyalty of students LP3I Manyar Surabaya.
This research will be conducted measurements ofqualityofservice to determine its impact on consumer satisfaction, since any activity or act ofservice organization service providers need to be measured to detect, determine the achievements of real had been achieved with the vision, mission, and purpose ofservice by the organization. Often organizations are not optimally achieve the expected performance is not due to the limitations or the ability of the organization, but because the organization does not give enough attention on the measurement of the performance of its services, so that the organization does not understand what has been accomplished and what has not been achieved as a result the organization running without targets obvious improvement.
The purpose of this study is to find out what is the servicequalityof PT (X) from a customer perspective. The researcher intend to find out what is the perception and expectation by the customer, that’s why the researcher conduct a structured interview to give the same questions for the each respondents which distributes some questionnaires to the customers, with 5 Likert scale the researcher tabulates them to find the gap scores between perception and expectation by the customers. On the basis of the results obtained in the study the following conclusions were reached: The objective of the most rated servicequality at PT (X) was Tangibility. Even though, customers rated tangibility higher than any of the servicequality dimensions yet they were not satisfied with the provider’s physical appearances facilities, equipment, and personnel. The overall gap between perception and expectation suggest that customers are not happy with all the service provided for the five servicequality dimension. Responsiveness is the servicequality with largest gap. Also, tangible were the only dimensions with the smallest gap. It does not matter how small or large the gap, if the customer’s expectation is always higher, then it would produce bad word of mouth, poor past experience. Therefore, closing all customer gaps to zero brings success. Servicequalityof PT (X) is indirectly/ inversely proportional to customer satisfaction. The results indicate that the higher customer satisfaction, the lower the servicequality provided or when customer satisfaction is low, the servicequality is high. This means that the customers are always happy no matter the kind ofservice provided. On the other hand, customers are not satisfied no matter the qualityofservice provided.
Metode yang digunakan dalam menyelesaikan masalah dalam perancangan dan analisa qualityofservice pada sistem kontrol lampu berbasis web yang menggunakan raspberry pi ini adalah prototyping model. Metode ini digunakan dengan maksud agar sistem yang dibangun berjalan dengan baik. Selain itu yang menjadi alasan utama dalam pengambilan metode ini adalah dikarenakan adanya pengambilan data yang berulang setelah diadakannya evaluasi atau pengujian yang masih kurang tepat. Sebagai contoh jika pada saat menguji hasil prototype-nya ternyata masih ada ketidaksesuaian dengan tujuan maka akan dilakukan pengumpulan informasi sampai mencapai tujuan yang diinginkan.
The study concluded that: servicequality directly affects the reputation of the total value of 0.477; qualityofservice does not directly influence the loyalty of the total value of 0; directly affects the reputation of loyalty with a total value of 0.308; and servicequality indirect effect with a reputation as a mediator to the loyalty with a tota l value of 0,146.
This study aims to analyze the qualityof services available at the health center of Mranggen in order to formulate a strategy to improve the qualityof health services of Puskesmas by analyzing the importance and level of performance in six dimensions ofservicequality (Tangibles, Reliability, Responsiveness, Assurance, Empathy and Accessibility) to produce performance (performance) that can satisfy customers. The data analysis of this research was conducted by qualitative descriptive method, to answer the problem formulation about how to improve the qualityof health serviceof Mranggen in accordance with the quality standard set by the Government, then used "Importance-Performance Analysis" with Cartesian diagram, the number of samples of this study 75 respondents taken from three Puskesmas available at Puskesmas Mranggen. The result of the research shows that the dimension of Responsiveness is the main priority to improve the qualityofservice because it has the highest importance of 81.3%, while the performance is still low with the level of conformity of 71%, while the next sequence based on the level of conformity is Assurance dimension, Accessibility, Tangibles, Reliability, and Empathy. Thus the whole health center Mranggen considered good enough from the level of customer satisfaction.
The upper part of the model (Image 1.) includes phenomena tied to the consumer, while the lower part shows phenomena tied to the supplier of services. The expected service is the function of earlier experiences of the consumer, their personal needs and oral communication. Communication with the market also influences the expected service. Experienced service, here called perceived service, is the result of a series of internal decisions and activities. The management’s perceptions of the consumer’s expectations is the guiding principle when deciding on the specifications of the qualityofservice that the company should follow in providing service. If there are differences or discrepancies in the expectations or perceptions between people involved in providing and consuming services, a “servicequality gap” can occur, as shown in image 1. Since there is a direct connection between the qualityofservice and the satisfaction of clients in
Customer loyalty is the most valuable asset for the company's travel services provider. This is due to the competition in this field is getting tougher. Some previous studies found that improved customer loyalty proven positive effect on improvement of profitability. This study analyzes the effect ofqualityofservice and promotion of customer satisfaction and loyalty, this study uses primary data by sampling in Papuma Jember ecotourism promontory of 160 respondents. The method of analysis used in this study is Structural Equation Modeling (SEM) with AMOS 20.0 program. SEM can explain the complex relationship variables influence directly or indirectly (through intervening variables) of several variables on the other variables. The results showed that the variable QualityofService dominant positive and significant effect on customer satisfaction, while the promotion variable dominant positive and significant effect on customer loyalty. In addition to the variable qualityofservice and a significant positive effect on Customer Satisfaction, Promotion variable positive and significant effect on customer loyalty and customer satisfaction variable positive and significant effect on customer loyalty.
In BSC framework, customer satisfaction means performance in customer perspective. According to Kotler  “customer satisfaction is a person‟s feelings of pleasure or disappointment resulting from comparing a product perceived performance (or outcome) in relation to his or her expectations” . On the other hand, Zeithaml  believes that customer satisfaction is a response to customer fulfillment which is a consideration of whether the product or service features provide a pleasant level of consumption fulfillment. Therefore, a company must be able to provide product or service which can fulfill the needs or wishes of customers so that customer satisfaction is accomplished. This is because customer satisfaction is one of the determinants of success or failure of a company, because consumers will be more inclined to return to transact with a company that provides the satisfaction than that of the company which does not give satisfaction. The context of customer satisfaction is not limited to customer service, but also products, as well as other external matters. Based on the definition, there are two measures for measuring customer satisfaction which are the general customer satisfaction feeling and the fulfillment of customer expectation about the restaurant.
The design of this study is survey and a confirmatory study. The population in this study are all consumers KFC Solo Square. The research sample of 100 respondents. The sampling method used non probability sampling with purposive sampling approach that the sampling design in which elements in the population do not have opportunities to be selected into the sample are known. Methods of data analysis used in this study is multiple linear regression analysis, t-test, F-test and coefficient of determination.