[PDF] Top 20 Directory UMM :Journals:Journal of Operations Management:Vol19.Issue3.May2001:

... set of management practices that focus on customers, employees, contin- uous improvement, and building partnerships with key ...formance of the later implementers suggests that the proclamation made ... Lihat dokumen lengkap

... ment of operations. Accordingly, the aim of the JOM is to enhance the ®eld of operations management and develop generalizable theory, typically through the identi®cation, ... Lihat dokumen lengkap

... importance of customer complaints to service ...importance of complaints as a means of learning and improving service ...reflection of poor service quality and the goal is to reduce or ... Lihat dokumen lengkap

... forces management to re-think their processes so as to integrate them with the organization's strategy and ...power of internet communications, moves companies to a new business model that looks beyond the ... Lihat dokumen lengkap

... awareness of connectedness comes from actively looking for ...basis) of the raw material it used to manufacture the plastic-composite video ...“root” of two different SNs — one involving the ... Lihat dokumen lengkap

... Manuscripts should be written in English. They should be typewritten double spaced on one side of the paper with a wide margin. Any corrections to the manuscript should be made in the text, not in the margins. ... Lihat dokumen lengkap

... that of conventional manuscripts (see also Guide for Authors). The list of references, tables and ®gure captions should be compiled separately from the main ... Lihat dokumen lengkap

... total of 223 usable questionnaires resulted from the current survey, representing a response rate of ...ison of the academic rank, tenure status, length of service, and publication record ... Lihat dokumen lengkap

... areas of quality, deliv- ery, new technology development, and product ...study of two Scottish electronics manufacturers, found that regular visits with suppliers helped prevent delivery and qual- ity ... Lihat dokumen lengkap

... engine of growth for the United States economy over the last decade, and it is reasonable to expect that appropriate selection and management of technology within the firm would continue to be highly ... Lihat dokumen lengkap

... robustness of FLL’s efficiency. Because the assumption of only six gates at FLL may also affect the efficiency of units that it dominated, FLL is removed from the data set and the CCR efficiency ... Lihat dokumen lengkap

... Reliability is a consistency among the scales in their measurement for a latent construct. Highly reliable scales are strongly inter-correlated, indicat- ing that they are measuring the same latent concept Ž Hair et al., ... Lihat dokumen lengkap

... found of trust- building actions were ones initiated by buyer ...members of the team formed to develop the commodity-pricing model for the mate- rial they ...range of MRO ... Lihat dokumen lengkap

... implication of the foregoing discussion is that pursuing a low-cost strategy requires the process side of manufacturing to be tightly integrated for effec- tive cost ...nipulation of large quantities ... Lihat dokumen lengkap

... retail operations strategy is to have a ‘‘dense’’ ...Retail management desires smaller stores to provide the strategic benefits of convenience and speed to customers, but desires larger stores to ... Lihat dokumen lengkap

... use of contract manufacturing activities, with many, com- petitive suppliers available to substitute for in-house ...forms of outsourcing, larger firms also would be expected to be more successful in their ... Lihat dokumen lengkap

... time of a Volkswa- gen Passat to a consumer is now about 12 ...in operations. As a final outcome of the postponement application, the customer can drive off a customized car with just a three-week ... Lihat dokumen lengkap

... theory of “Performance Frontiers” holds that every manufacturer has an oper- ating frontier based on a unit’s current performance and an asset frontier defined as the maximum per- formance that can be ... Lihat dokumen lengkap

... The distinction between products and services is blurring quickly in the new economy. Companies that provide products and services simultaneously will be winners. The connectivity provided by the Internet al- lows ... Lihat dokumen lengkap

... stages of the learning curve on how to use this state-of-the-art ...period of time? Firm A has not yet mastered their assets and therefore will focus on cumulative gains to improve operational ... Lihat dokumen lengkap