I L A N A I P A T E R E K I S A T R O P S N A R T I S P I R K S

(1)

A S A J P A D A H R E T N E M U S N O K N A S A U P E K T A K G N I T S I S I L A N A

I P A A T E R E K I S A T R O P S N A R T

I S P I R K S

k u t n U n a k u j a i

D Memenuh iSalahSatuSyara t i m o n o k E a n a jr a S r a l e G h e l o r e p m e M

n e m e j a n a M i d u t S m a r g o r P

: h e l O

it a w a k E a n a ir a M

M I

N :062214043

N E M E J A N A M I D U T S M A R G O R

P JURUSANMANAJEMEN

I M O N O K E S A T L U K A F

A M R A H D A T A N A S S A T I S R E V I N U

A T R A K A Y G O Y

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i

A S A J P A D A H R E T N E M U S N O K N A S A U P E K T A K G N I T S I S I L A N A

I P A A T E R E K I S A T R O P S N A R T

I S P I R K S

n a k u j a i

D UntukMemenuh iSalahSatuSyara t i m o n o k E a n a jr a S r a l e G h e l o r e p m e M

n e m e j a n a M i d u t S m a r g o r P

: h e l O

it a w a k E a n a ir a M

3 4 0 4 1 2 2 6 0 : M I N

N E M E J A N A M I D U T S M A R G O R

P JURUSANMANAJEMEN

I M O N O K E S A T L U K A F

A M R A H D A T A N A S S A T I S R E V I N U

A T R A K A Y G O Y

2 1 0 2

(3)

(4)

ii i

(5)

v i

N A H A B M E S R E P N A D O T T O M

ri h k a r e t g n a y a y n a s a i b k i a b r e t i p a t e t , k i a b r e t g n a y u t n e t m u l e b a m a tr e p g n a Y

(JohnMayer)

n a k a t a k n a g n a

J “itdakbisa”apabliakamubelummencobanya ,karenakesuksesan itdak n

a k a h a s u i d u l a l e s s u r a h i p a t e t a y n ir i d n e s n a g n e d g n a t a d

(Phete rF .Duker)

k u t n U n a k h a b m e s r e P u K i n I i s p ir k S

h a y a d i h n a d t a m h a r n a k h a p m il e m h a l e t g n a y T W S h a ll

A - aN y

(6)

v

(7)

(8)

ii

(9)

ii i v

T C A R T S B A E

H

T ANALYSISLEVELOFCUSTOMERSATISFACTIONWITHRAIL

S E C I V R E S N O I T A T R O P S N A R

T

it a w a k E a n a i r a M

y ti s r e v i n U a m r a h D a t a n a S

a t r a k a y g o Y

2 1 0 2

y n a r e h t e h w y ti t n e d i o t s i h c r a e s e r e h t f o e v it c e j b o e h

T dfiference in the leve lo f

.s e c i v r e s n o it a tr o p s n a rt l i a r h ti w n o it c a f s it a s r e m o t s u

c The research i s case study wtih

.s t d n e d n o p s e r 0 0 1 s a e l p m a s h c r a e s e r

g n i v i g y b e n o d s i h c r a e s e r e h

T quesitonnarie t o t he 100 respondendts .The analysi s (

P K I s i d e s u e u q i n h c e

t Custome rSaitsfaciton Index )i sused to identtiy how the leve lo f s

e c i v r e s t r o p s n a rt l i a r h ti w n o it c a f s it a s r e m o t s u

c ,and Independen tSample t -Test t o i denttiy n

e r e f fi d y n a r e h t e h

w ce o fin the leve lo fcustome rsaitsfaciton wtih rai l rtanspo traiton .s

e c i v r e s

( P K I f o t l u s e r e h t m o r

F Custome rSaitsfacitonI ndex )showstha tconsumers ow h use n

i a rt e h

t to feel saitsifed. From the Independen tSample t-Tes,tti found ou tthere i sno e

c n e r e f fi

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x

(11)

x .

8 UntukSahaba tkuLayung ,Wulan ,Dtiayangselalumembeirkansemangat ,dorongandan

k s n a i a s e l e y n e p m a l a d a o

d irps,it eirmakasihuntuks emuanya.

.

9 Teman-temanyangmenyayangit eirmakasihuntuks emuadukungannya.

. 0

1 Seluruh Pihak yang turu tmembantu dalam penyusunan sk irps iini ,yang itdak dapa t

u t a s r e p u t a s n a k t u b e s i

d .

a y n a b h i s a m i n i i s p ir k s a w h a b i r a d a y n e m s il u n e

P k kekurangan karena keterbatasan

, u ti a n e r a k h e l O . s il u n e p h e l o i k il i m i d g n a y n a m a l a g n e p n a

d penuil smengharapkank iritkdan

i s p ir k s a g o m e S . i n i i s p ir k s n a k a n r u p m e y n e m a n u g a c a b m e p a r a p i r a d n u g n a b m e m g n a y n a r a s

k u s a m n a h a b i d a j n e m t a p a d n a d t a a f n a m r e b i n

i anbagir ekan-rekandalammenyusuns k irpsi

2 1 0 2 i r a u r b e F 0 1 , a tr a k a y g o Y

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i x

I S I R A T F A D

L U D U J N A M A L A

H ………..……….. i

G N I B M I B M E P N A U J U T E S R E P N A M A L A

H ……….………... ii

N A H A S E G N E P N A M A L A

H ………...……….……….. iii

N A H A B M E S R E P N A D O T T O M N A M A L A

H ……….………….... vi

S I L U T A Y R A K N A I L S A E K N A A T A Y N R E

P ……….……….… v …

N A A T A Y N R E P R A B M E

L PERSETUJUANPUBLIKAS I... .. iv

K A R T S B

A ... v ii

T C A R T S B

A ……….………. v iii

R A T N A G N E P A T A

K ………....………..……… xi

I S I R A T F A

D ………..………..………..………...…… ix

E B A T R A T F A

D L………..……….…………..………..…. x iv

N A G A B R A T F A

D ………..………..…………..……….…. x v

R A B M A G R A T F A

D ………...………... x vi

N A U L U H A D N E P I B A

B ………...……… 1

I R O E T N A S A D N A L I I B A

B ………...……….. 7

.

A PengeritanPemansarandanManajemenPemasaran……….... 7 ..

.

B PengeritanJ asa……… 7

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ii x .

C KarakteirsitkJ asa……… 7

.

D KonsepJ asa………. 8

.

E Dimens iKualtiasJ asa………. 01

.

F PengeritanKepuasandanKepuasanKonsumen……….... 01

.

G Menguku rKepuasanKonsumen……….……… 11

.

H HubunganAntaraKualtia sPelayanan

n a

d KepuasanKonsumen……….……….… 41 .I PeneilitanTerdahulu……….. 41

.J Hipotesi s………. 51

N A I T I L E N E P E D O T E M I I I B A

B ………. 61

.

A Jeni sPeneilitan………..……… 6... 1

.

B SubjekdanObjekPeneilitan……….. 61

.

C WaktudanLokas iPeilitan………. 61

.

D Vairabe lPeneilitan………. 71

.

E De ifnis iOperasiona l……….……….. 81 .

F Populas idanSampe l……….……….. 81

.

G TeknikPengamblianSampe l……….…………. 91

.

H Sumbe rData……….…………... 91

.I TeknikPengumpulanData……….…………... 19

.J TeknikPenguijanI nsrtumen………..……….... 02

.

K TeknikAnailsi sData……….………..….. 12

M U M U N A R A B M A G V I B A

B KERETAAPI………….……… 42

.

A GambaranUmumPTKeretaAp i………... 42 .

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ii i x .

C V isidanMisi………... 82

.

D LogoPTKeretaAp i………...………… 92

B A

B VDESKRIPSI ,ANALISISDATADANPEMBAHASAN.………... 03

.

A Desk irps iData………...……... 03

.

B UijI nsrtumen……….. 33

.

C Anailsi sData………... 36

.

D Pembahasan………... 93

N A S A T A B R E T E K N A D N A R A S , N A L U P M I S E K I V B A

B ……….. 14

.

A Kesimpulan……….……….... 14 .

B Saran………..…… 24

.

C Keterbatasan………..……… 24

A K A T S U P R A T F A

D ………...……… 34

N A R I P M A L

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v i x

L E B A T R A T F A D

l e b a

T IV.1RingkasanSejarahPerkeretaapianI ndonesia……….. 62

l e b a

T V.1I denttia sRespondenKeretaAp i………... 03

l e b a

T V.2I denttiasRespondenBerdasarkanJ eni sKelamin……….… . 0… 3

l e b a

T V.3I denttia sRespondenBerdasarkanUsia ..………...……….… . 1…. 3

l e b a

T V.4I denttia sRespondenBerdasarkanPendidikan………. 23

l e b a

T V.5I denttia sRespondenBerdasarkanPekejraan………. …… ……….. 23

l e b a

T V.6Identtia sRespondenBerdasarkanPenghaslian………..… . 3…. 3

l e b a

T V.7Hasi lPerhtiunganVaildtia sHarapan……….….… 4…. 3

l e b a

T V.8Hasi lPerhtiunganVaildtia sKinejra……….………..……….… 5. 3

l e b a

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v x

N A G A B R A T F A D

n a g a

B IV.1Srtuktu rDewanKomisair sPTKeretaAp i……….... …… … 27

n a g a

B IV.2Srtuktu rDewanDrieks iPTKeretaAp i………..……… 82

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i v x

R A B M A G R A T F A D

r a b m a

(18)

1

(19)

(20)

3

(21)

(22)

5

(23)

.

5 BABV :DESKRIPSI ,ANALISISDATADANPEMBAHASAN

l i s a h n a d i s p ir k s e d g n a t n e t n a k i s ir e b i n i b a

B peneilitan disetra idengan anailsi s

. n a it il e n e p n a u j u t n a g n e d i a u s e s a t a d

.

6 BABV I :KESIMPULAN ,SARANDANKETERBATASAN

n a r a s n a d n a it il e n e p n a s a t a b r e t e k , n a it il e n e p l i s a h n a l u p m i s e k n a k i s ir e b i n i b a B

n e s u d o r p i g a

b sehubungandenganpermasalahanyangdibaha spenuil .s

.

(24)

7

(25)

(26)

9

(27)

(28)

1

(29)

(30)

3

(31)

(32)

5 1

a y n li s a

H :

.

a Bahwa pro if lkonsumen yang menggunakan faslitia sdan j asa Games

-i k a l n i m a l e k s i n e jr e b r a s e b n a i g a b e s t e n i x i D t e

N -lak iberusia antara

4

2 -28 tahun , dengan pekejraan adalah mahasiswa yang memiilk i

0 0 0 . 1 0 3 p R a r a t n a n a l u b r e p n a li s a h g n e p t a k g n

it -Rp 450.000 ,dengan

t a p m e tr e b g n a y , U M S h a l a d a n a k t a m a ti d g n a y r i h k a r e t n a k i d i d n e p

. a tr a k a y g o Y i d l a g g n it .

b Bahwa sikap konsumen terhadap atirbu tGames-Ne tDixine tadalah

a u p .s

.

2 Anailsi sKepuasanKonsumenTerhadapPelayananJ asaHotel

s il u n e

P :Victe rBon iLolaHadi( 2006)

: a y n li s a H

.

a Bahwa sebagian besa rresponden bejreni skelamin laki-laki ,berusia

1 3 a r a t n

a -40 tahun , berpendidikan terakhi r perguruan itngg i dan a

jr e k e p i k il i m e

m ans ebaga ipengusahaatauwriaswasta.

.

b Pelayanan jasa hote lsepetr ipada at irbu tkebersihan ,kenyamanan ,

n e m u s n o k n a i g a b e s t a u b m e m l e t o h f ir a t n a d n a w a y r a k n a h a m a r e k

l e t o h s a ti li s a f t u b ir t a a d a p s a u p a s a r e m

.

J Hipotesis

a d a i n i n a it il e n e p m a l a d g n a y s i s e t o p i

H l : ah

.

1 Tidak t erdapa tperbedaan itngka tkepuasan konsumen t erhadap j asa rtanspo tras i

.i p a a t e r e k

(33)

(34)

7

(35)

.

3 PengukuranVa irabel

.

a PengukuranVairabe lkepuasan konsumenadalah dengan I ndek skepuasan

. n a n a y a l e p a d a p n e m u s n o k

.

b Pengukuran Vairabe l jeni s kereta ap i adalah jumlah konsumen yang

.i p a a t e r e k n a k a n u g g n e m

.

E Deifnis iOperasional:

.

1 Kepuasankonsumen

n a n a y a l e p a d a p n e m u s n o k n a a s a r e p t a k g n it h a l a d a n e m u s n o k n a s a u p e K

a s a j n a k a n u g g n e m m u l e b e

s kereta ap idan setelah menggunakan jasa kereta

.i p a

.

2 Keretaap i

. n e m u s n o k n a k a n u g i d g n a y i p a a t e r e k h a l a d a i p a a t e r e K

.

F Populas idanSampel:

)

a Populas idanSampel

.

1 Populas imerupakan jumlah keseluruhan elemen yang dapa tdigunakan

, t a y a d i W ( i s a s il a r e n e g u a t a n a l u p m i s e k a p a r e b e b t a u b m e m k u t n u

l u p o p i d a j n e m g n a Y . ) 3 9 : 4 0 0

2 as idalampeneilitan i n iadalah keseluruhan

g n a y t a k a r a y s a

m menggunakankeretaap id iStasiunKeretaAp iTugu.

.

2 Sampe l merupakan sub kelompok dar i populas i yang dipiilh dalam i n i n a it il e n e p m a l a d l e p m a s i d a j n e m g n a Y . ) 3 9 : 4 0 0 2 , t a y a d i W ( n a it il e n e p

n u i s a t S i d i p a a t e r e k n a k a n u g g n e m g n a y t a k a r a y s a m n a i g a b e s h a l a d a

(36)

9

(37)

.

2 MetodeResearch(Rise tKepustakaan)

h c r a e s e R e d o t e

M (Rise tKepustakaan )yatiu pengumpulan data dengan cara

n a h a b i r a j a l e p m e

m -bahankuilah,l tieraturs etras umberl ainyangdikumpulkan

.s i s il a n a n a d i r o e t t a u k r e p m e m u t n a b m e m a n u g

.

J TeknikPengu ijanI nstrumen:

.

1 Vaild tias i j

U vaildtia sdalam peneilitan djielaskan sebaga isuatu deraja tketetapan ala t

, r a m U n i e s u H ( r u k u i d g n a y a y n r a n e b e s i tr a u a t a i s i g n a t n e t n a it il e n e p r u k u

s u m u r n a k a n u g i d s a ti d il a v i j u k u t n U . ) 3 0 0

2 Korelas iProduc tMoment dar i

o n s ir t u S ( n o s r a e

P Hadi ,1991:37 )yatiu:

( N = Y X

r ∑xy )- (∑x) (∑y)

√{N∑x ²- (∑x) ²}{N∑ ²- (y ∑y) ² }

: a n a m i D

Y X

r =Koe ifsienkorelas iantaraxdany

x

∑ =J umlahxs ko rbuit r

y

∑ =J umlahys korf aktor

y x

∑ =J umlahhasi lkal iantaraxdany

N =J umlahresponden

a y n n a u t n e t e k a k a m , k a d it u a t a d il a v u ti t n e m u rt s n i h a k a p a n a k u t e n e m k u t n U

:t u k ir e b i a g a b e s h a l a d a

.

a Jika rhtiung≥r t abe ldengan itngka tkepercayaan95% ,makai nsrtumen t

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1 2

.

b Jika rhtiung≤r t abe ldengan itngka tkepercayaan95% ,makai nsrtumen t

d il a v k a d it t u b e s r e t

.

2 Reab litias

a ti li b a e r i j

U syatiu ukuran yang menunjukkan kemampuan insrtumen tdapa t

n a k it k u b m e m a g u j n a ij u g n e p n a d a t a d u t a u s n a k li s a h g n e m m a l a d a y a c r e p i d

.i ti l e ti d g n a y l i s a h i r a d n a l a d n a h e k t a k g n

it Uj i reab litia sdihtiung dengan

s u m u r n a k a n u g g n e

m Spearman Brown atau rumu s S-B (Sut irsno Hadi , )

4 4 : 1 9 9 1

) y x r ( 2 = x x r

1+rxy

a n a m i

D :

x x

r =Rehablitiasi nsrtumen

y x

R =Koe ifsien

.

K TeknikAnailsiaData:

.

1 Untukmemecahkanmasalah1

l i s a h s i s il a n a n a k a n u g g n e m s il u n e p n e m u s n o k n a s a u p e k t a k g n it s i s il a n a g n e M

u ti a y s u m u r n a g n e d n e m u s n o k n a b a w a

j :

P P = P K

I - PE

a n a m i

D :

(39)

P K

I =I ndek sKepuasanPelanggan

P

P =PerceivedPefrormance( Kejranyata)

X

E =Expectaitons( Kinejraharapan)

.

2 Untukmemecahkanmasalah2

( t n e d n e p e d n I l e p m a S t i j U n a k a n u g g n e

M Independen tSamplet - ttes) .

a Hipotesis:

.i p A a t e r e K i s a tr o p s n a rt a s a j p a d a h r e t n e m u s n o k n a s a u p e k a d a k a d i T = o H

.i p A a t e r e K i s a tr o p s n a rt a s a j p a d a h r e t n e m u s n o k n a s a u p e k a d A = a H

.

b Perhtiunganmenggunakanr umuss ebaga ibeirkut :

= t

¿ ¾ ½ ¯

®

°¿ ° ¾ ½ °¯

° ®

2 1 2

2

2 2 2

2 1 1

_ _

1 1 2

) ( ) 1 )

( ) 1 (

2 1

n n n

n

D S n

X X

a n a m i

D :

_ 1

X =Rata-ratas taitsitkuntuks ampe lpetrama

_ 2

X =Rata-ratas taitsitkuntuks ampe lkedua

D

S ₁=Standa rdevias iuntuksampe lpetrama

D

S 2=Standa rdevias iuntuks ampe lkedua

n1= J umlahs ampe lpe trama

(40)

3 2

.

c Jikanlia i thtiung≤t t abel ,makaHoditeirmadanHad tiolak ,beratr iitdak

a d

a kepuasankonsument erhadapj asa rtanspo tras iKeretaAp.i

(41)

(42)

5

(43)

a y n k u t n e b i d a tr e s , a i s e n o d n I i d i p A a t e r e K i r a H i a g a b e s 5 4 9 1 r e b m e t p e S

.) I R A K D ( ” a i s e n o d n I k il b u p e R i p A a t e r e K n a t a w a j D “

1 . V I l e b a T

a i s e n o d n I n a i p a a t e r e k r e P h a r a j e S n a s a k g n i R

e d o ir e

P Status Dasa rHukum

4 6 8 1 . h

T Petrama kal i dibangun Jalan Re l

n e ji m e K a r a t n a m k 6 2 g n a j n a p e s

a d n a l e B a i d n i H h a t n ir e m e P h e l o g n u g g n a T

d .s 4 6 8 1

5 4 9 1

) S S ( n

e g e w r o o p S t

a a t S

) S V ( j fi r d e b n e g e w r o o p S e d g i n e r e V

) M S D ( ji p p a h c s t a a M n e g e w r o o p S i l e D

W B I

d .s 5 4 9 1

0 5 9 1

A K

D IBW

d .s 0 5 9 1

3 6 9 1

A K

D - IR IBW

d .s 3 6 9 1

1 7 9 1

A K N

P PP .No .22Th .1963

1 7 9 1

1 9 9 1 . d .s

A K J

P PP .No .61Th .1971

d .s 1 9 9 1

8 9 9 1

A K M U R E

(44)

7 2

1 . V I l e b a t n a t u j n a L

. d .s 8 9 9 1

.. .. ..

) o r e s r e P ( I P A A T E R E K . T

P PP . No . 19 Th . 1998

9 3 . o N s e r p p e

K Th .1999

s a m I s ir a t o N e t k A

h a m it a F

.

B Komisari sdanDireksi

.

1 Komisairs

m u m U t a p a R a d a p n a m o d e p r e b ) o r e s r e P ( i p A a t e r e K T P N M U B i a g a b e S

n a r a g g n A a jr e K a n a c n e R n a p a t e n e p k u s a m r e t , ) S P U R ( m a h a S g n a g e m e P

i r a d i ri d r e t a y n r u s n u g n a y S P U R i u l a l e m n a k s u t u p i d n a d n a k p a t e ti d a g u j n a n u h a T :

.

a PemegangSaham:

.

1 KuasaPemegangSaham :Depu itBidangUsahaLogisitkdanPairwisata

.

2 Pendamping Kuasa Pemegang Saham :Asisten Deput iUrusan Usaha

a t a s i w ir a P n a d n a t u k g n A a n a r a S

.

b DewanKomisairs

BaganI V.1Srtuktu rDewanKomisair sPTKeretaApi a

m a t U s ir a s i m o K

s ir a s i m o K a t o g g n

A AnggotaKomisairs

a t o g g n

A Komisairs AnggotaKomisa irs

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(46)

9

(47)

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1 3

Tabe lV.2

Identtia sRespondenBerdasarkanJ eni sKelamin

s i n e J

n i m a l e

K KeretaApi PerskeenltaamseinJ eni s i

k a

L - il ak 4 0 40%

n a u p m e r

P 6 0 60%

l a t o

T 1 00 100%

Sumber: datap irme rdiolah

a n u g g n e p n e d n o p s e r 0 0 1 i r a d a w h a b i u h a t e k i d t a p a d s a t a i d l e b a t i r a D

i k a l n i m a l e k s i n e jr e b g n a y i p a a t e r e

k -lak isebanyak 40 orang atau 40%dan yang .

% 0 6 u a t a 0 6 k a y n a b e s n a u p m e r e p n i m a l e k s i n e jr e b

. 3 U sia

m a l a d n e d n o p s e r a i s u n a k r a s a d r e

B peneltiian dikelompokkan menjad i

t a p m

e , dapa tdiilha tpadat abe lbeirkuti ni :

3 . V l e b a T

a i s U n a k r a s a d r e B n e d n o p s e R s a ti t n e d I

a i s

U KeretaApi PersentaseUsia 0

2 - 03 2 3 23%

1

3 - 04 3 5 35%

1

4 - 05 2 8 28%

0 5 s a t a i

D 1 4 14%

l a t o

T 1 00 100%

Sumbe r :datap irme rdiolah

0 2 a i s u a w h a b i u h a t e k i d t a p a d s a t a i d l e b a t ir a

D -30sebanyak23atau23% ,

1 3 a i s

u -40sebanyak35atau35% ,usia41-50sebanyak28atau28%dandiata s50

. % 4 1 u a t a 4 1 k a y n a b e s

(49)

(50)

3

(51)

7 . V l e b a T

n a p a r a H s a ti d il a V n a g n u ti h r e P l i s a H

l e b a i r a

V _TC_oo_t_arr_le_Cc_ote_rd_r_eI_lt_aem_it_o-_n rt abel Keterangan

1 m e

tI ₀_.₂₇₀ 0,197 Vaild

2 m e

tI ₀_.₃₄₈ 0,197 Vaild

3 m e

tI ₀_.₂₇₅ 0,197 Vaild

4 m e

tI ₀_.₂₂₁ 0,197 Vaild

5 m e

tI ₀_.₂₈₄ 0,197 Vaild

6 m e

tI ₀_.₂₃₈ 0,197 Vaild

7 m e

tI ₀_.₂₇₅ 0,197 Vaild

8 m e

tI ₀_.₃₀₈ 0,197 Vaild

m e

tI 9 ₀_.₂₆₀ 0,197 Vaild

0 1 m e

tI ₀_.₃₀₀ 0,197 Vaild

1 1 m e

tI ₀_.₂₇₇ 0,197 Vaild

2 1 m e

tI ₀_.₂₅₈ 0,197 Vaild

3 1 m e

tI ₀_.₂₇₂ 0,197 Vaild

4 1 m e

tI ₀_.₂₃₄ 0,197 Vaild

5 1 m e

tI ₀_.₂₅₇ 0,197 Vaild

6 1 m e

tI ₀_.₂₀₆ 0,197 Vaild

ir a

D tabel. V.7menunjukkanbahwaseitap tiempetranyaandinyatakanvaild .

(52)

5 3

8 . V l e b a T

a jr e n i K s a ti d il a V n a g n u ti h r e P l i s a H

l e b a i r a

V _TC_oo_t_arr_le_Cc_ote_rd_r_eI _lt_aem_it_o-_n rt abel Keterangan

1 m e

tI ₀_.₄₁₉ 0,197 Vaild

2 m e

tI ₀_.₅₉₅ 0,197 Vaild

3 m e

tI ₀_.₅₇₆ 0,197 Vaild

4 m e

tI ₀_.₆₄₁ 0,197 Vaild

5 m e

tI ₀_.₅₅₈ 0,197 Vaild

6 m e

tI ₀_.₆₄₄ 0,197 Vaild

7 m e

tI ₀_.₅₅₉ 0,197 Vaild

8 m e

tI ₀_.₅₅₉ 0,197 Vaild

9 m e

tI ₀_.₄₆₂ 0,197 Vaild

0 1 m e

tI ₀_.₅₈₂ 0,197 Vaild

1 1 m e

tI ₀_.₆₆₆ 0,197 Vaild

2 1 m e

tI ₀_.₆₁₆ 0,197 Vaild

3 1 m e

tI ₀_.₅₈₂ 0,197 Vaild

4 1 m e

tI ₀_.₅₉₄ 0,197 Vaild

5 1 m e

tI ₀_.₆₀₈ 0,197 Vaild

6 1 m e

tI ₀_.₅₅₁ 0,197 Vaild

ir a

D tabel. V.8menunjukkanbahwaseitap tiempetranyaandinyatakanvaild .

ir a d l i c e k h i b e l l e b a t r i a li n a u m e s n a k a n e r a k i d i n i l a

H rh tiung.

.

2 Uj iReablitias

ti li b a e r n a ij u g n e

P a sdliakukan dengan menggunakan rumu sSpearman Brown :t

u k ir e b i a g a b e s li s a h n a g n e D . 5 1 r e v

.

a Uijr eablitia sharapannlia i0.608>r t abel

(53)

.

b Uijr eablitia skinejranlia i0.864>r t abel

.

C Anailsi sData

.

1 AnailsisI ndek sKepuasankonsumen( IKP )Responden

t a k g n it r u k u g n e m k u t n u n a k a n u g i d ) n e m u s n o K n a s a u p e K s k e d n I ( P K I

n a s a u p e k t a k g n it h a l a d a r u k u i d g n a y i n i l a h m a l a d , n a g g n a l e p n a s a u p e k

a y n li s a h n u p a d A . i p a a t e r e k i s a tr o p s n a rt a s a j p a d a h r e t n e n u s n o

k :

9 . V l e b a T

PerhtiunganI ndek sKepuasanPelanggan( IKP )Responden

n e d n o p s e

R P P E X P - XP E 𝑃_𝐸𝑃_𝑋

1 7 0 8 0 - 01 0,875

2 6 2 7 1 -9 0,873

3 7 0 8 0 - 01 0,875

4 6 0 7 1 - 11 0,845

5 6 0 7 0 - 01 0,857

6 6 0 7 6 - 61 0,789

7 6 5 6 7 -2 0,970

8 7 0 7 7 -7 0,909

9 5 7 6 7 - 01 0,850

0

1 5 5 6 5 - 01 0,846

1

1 6 0 7 0 - 01 0,857

2

1 7 0 7 2 -2 0,972

3

1 5 6 6 4 -8 0,875

4

1 6 8 7 8 - 01 0,871

5

1 6 7 7 2 -5 0,930

6

1 7 4 8 0 -6 0,925

7

1 6 3 6 7 -4 0,940

8

1 6 4 7 5 - 11 0,853

9

1 6 9 7 0 -1 0,985

0

2 6 0 6 5 -5 0,923

1

2 6 1 6 6 -5 0,924

2

2 6 4 6 8 -4 0,941

3

2 6 3 6 4 -1 0,984

4

2 5 9 6 8 -9 0,867

5

2 6 3 6 8 -5 0,926

6

2 6 3 6 5 -2 0,926

7

(54)

7 3

n a t u j n a

L tabe lV.9 8

2 6 3 7 1 -8 0,887

9

2 5 7 6 6 -9 0,863

0

3 5 7 6 4 -7 0,890

1

3 7 2 7 0 2 1,028

2

3 7 0 6 7 3 1,044

3

3 7 5 6 5 1 0 1,153

4

3 6 8 6 7 1 1,014

5

3 8 0 7 5 5 1,066

6

3 7 5 6 6 9 1,136

7

3 8 0 6 7 1 3 1,194

8

3 6 9 6 7 2 1,029

9

3 8 0 6 2 1 8 1,290

0

4 7 0 6 6 4 1,060

1

4 7 1 6 6 5 1,075

2

4 7 5 6 8 7 1,102

3

4 7 0 6 5 5 1,076

4

4 6 9 6 6 3 1,045

5

4 7 0 6 9 1 1,014

6

4 6 4 6 4 0 1

7

4 8 0 7 0 1 0 1,142

8

4 7 0 6 7 3 1,044

9

4 7 2 6 5 7 1,107

0

5 6 5 6 4 1 1,015

1

5 5 0 6 9 - 91 0,724

2

5 5 5 6 9 - 41 0,797

3

5 6 0 7 0 - 01 0,857

4

5 6 2 6 7 -5 0,925

5

5 7 5 8 0 -5 0,937

6

5 7 0 7 1 -1 0,985

7

5 5 8 6 7 -9 0,865

8

5 5 0 6 7 - 71 0,746

9

5 5 0 6 9 - 91 0,724

0

6 5 4 6 9 - 51 0,782

1

6 6 0 7 1 - 11 0,845

2

6 6 5 6 7 -2 0,970

3

6 7 8 6 9 -1 1,130

4

6 5 8 6 7 -9 0,865

5

6 6 0 6 7 -7 0,895

6

6 6 0 7 1 - 11 0,845

7

6 5 9 6 4 -5 0,921

8

6 5 7 6 8 - 11 0838

9

6 6 0 6 9 -9 0,.869

0

7 5 9 6 7 -8 0,880

(55)

n a t u j n a

L tabe lV.9 1

7 8 0 6 9 1 1 1,159

2

7 7 2 6 8 4 1,058

3

7 8 0 6 0 2 0 1,333

4

7 8 0 6 5 1 5 1,230

5

7 7 5 6 9 6 1,086

6

7 7 9 6 3 1 6 1,253

7

7 8 0 6 2 1 8 1,290

8

7 7 2 5 9 1 3 1,220

9

7 7 5 5 9 1 6 1,271

0

8 7 3 5 8 1 5 1,258

1

8 7 9 6 8 1 1 1,161

2

8 8 0 6 7 1 3 1,194

3

8 8 0 6 3 1 7 1,269

4

8 7 5 6 8 7 1,102

5

8 7 3 5 5 1 8 1,327

6

8 8 0 7 0 1 0 1,142

7

8 7 5 7 2 3 1,041

8

8 8 0 7 0 1 0 1,142

9

8 8 0 7 0 1 0 1,142

0

9 8 0 6 7 1 3 1,194

1

9 7 9 6 8 1 1 1,161

2

9 8 0 6 0 2 0 1,333

3

9 7 9 6 7 1 2 1,179

4

9 7 9 6 5 1 4 1,215

5

9 7 2 7 1 1 1,014

6

9 8 0 6 8 1 2 1,176

7

9 7 5 7 3 2 1,027

8

9 8 0 6 5 1 5 1,230

9

9 8 0 7 8 2 1,025

0 0

1 6 8 6 8 0 1

a t a

R -rata n a s a u p e

K 0 ,28 1,012

t a i d s il a n a l i s a h i r a

D a s dapa t diketahu i bahwa rata- ar at Indek s

(56)

9

(57)

(58)

1

(59)

(60)

3

(61)

N

A

R

I

P

M

A

(62)

1 N

A

R

I

P

M

A

L

R

E

N

O

I

S

E

U

K

(63)

n e m u s n o k n a s a u p e k t a k g n it s i s il a n a n a it il e n e p n e d n o p s e r r e n o i s e u k r a t f a D

i p a a t e r e k i s a t r o p s n a r t a s a j p a d a h r e t

.I Identtia sReaponden

a d n a n a a d a e k n a g n e d i a u s e s n a a y n a tr e p n a p e d i d f u r u h ) x ( h a l g n a li s : k u j n u t e P

. a y n r a n e b e s

.

1 Jeni skelaminanda: .

a L - iaki l ak .

b Perempu an .

2 U siaanda: .

a 2 -0 30Tahun .

b 3 - 1 40Tahun .

c 4 -1 50Tahun .

d Diata s50Tahun .

3 Pendidikant erakhi ryangdtiempuh: .

a SekolahDasar(SD) .

b SekolahMenengahPetrama( SMP) .

c SekolahMenengahAtas( SMA) .

d PerguruanTinggi .

4 Pekejraananda: .

a Pelaja r /mahasiswa .

b Pegawa iNegeir .

c PegawaiSwasta .

d Wriaswasta .

e L -ain lain( sebutkan)…….. .

5 Penghaslianandape rbulan: .

a DibawahRp500.000 .

b Rp501.000-Rp1.500.000 .

c Rp1.501.000-Rp2.500.000 .

d Rp2.501.000-Rp3.000.000 .

(64)

.I

I KuesionerPendapa tResponden

.

A Kemukakan harapan anda sebelum menggunakan jasa rtanspo tras ikereta api , (

a d n a t ir e b m e m n a g n e d a y n a r a

c √ )padat empa tyangt elahdis ediakan.

B K

S :Sanga tKurangBerharap B

K :KurangBerharap R

R :Ragu- urag B :Berharap

B

S :Sanga tBerharap

o

N Harapan sebelum menggunakan jasa i

p a a t e r e k

B K

S K B R B R S B

1 Saya berharap pelayanan karyawan t

a p e c t e k o l n a i g a b

2 Saya berharap karyawan i

p a r n a d n a p o s n a li p m a n e p r e b

3 Sayaberharapkondis ikeretaap ibaik 4 Saya berharap harga sesua i dengan

n a k a i d e s i d g n a y n a n a y a l e p n a d s a ti li s a f

5 Sayaberharap stasiun keretaap ibersih n

a m a y n n a d

6 Saya berharap kereta ap i bersih dan n

a m a y n

7 Saya berharap jadwa l keberangkatan u

t k a w t a p e t i p a a t e r e k

8 Saya berharap waktu itba kereta ap i u

t k a w t a p e t

9 Saya berharap karyawan bersikap h

a m a r 0

1 Saya berharap keamanan d ikereta ap i n

i m a jr e t 1

1 Sayaberharapt empa tparki raman 2

1 Sayaberharap kurs iyang digunakan d i n

a m a y n i p a a t e r e k m a l a d 3

1 Saya berharap penerangan d i stasiun k

i a b i p a a t e r e k 4

1 Saya berharap penerangan d i dalam k

i a b i p a a t e r e k 5

1 Sayaberharap karyawan cepatt anggap n e m u s n o k n a h u l e k i n a g n a n e m m a l a d

(65)

.

B Tuilskan penliaian tentang kenyataan yang anda alam i sesudah anda ( a d n a t ir e b m e m n a g n e d a y n a r a c , i p a a t e r e k i s a tr o p s n a rt a s a j n a k a n u g g n e

m √ )

. n a k a i d e s i d h a l e t g n a y t a p m e t a d a p

Y T

S :Sanga tTidakYakin Y

T :TidakYakin N :Nertal Y :Yakin

Y

S :Sanga tYakin 6

1 Saya berharap karyawan selalu siap n

e m u s n o k a k ij u t n a b m e

m mengalam i

n a ti l u s e k

o

N Kenyataan sesudah menggunakan jasa i

p a a t e r e k

S YT T N Y Y SY

1 Sayayakin pelayanan karyawanbagian t

a p e c t e k o l

2 Saya yakin karyawan berpenamplian i

p a r n a d n a p o s

3 Sayayakinkondis ikeretaap ibaik 4 Saya yakin harga sesua i dengan

n a k a i d e s i d g n a y n a n a y a l e p n a d s a ti li s a f

5 Saya yakin stasiun kereta ap i bersih n

a m a y n n a d

6 Saya yakin kereta ap i bersih dan n

a m a y n

7 Saya yakin jadwa l keberangkatan u

t k a w t a p e t i p a a t e r e k

8 Saya yakin waktu itba kereta ap itepa t u

t k a w

9 Sayayakinkaryawanbersikapr amah 0

1 Saya yakin keamanan d i kereta ap i n

i m a jr e t 1

1 Sayayakint empa tparki raman 2

1 Saya yakin kurs i yang digunakan d i n

a m a y n i p a a t e r e k m a l a d 3

1 Saya yakin penerangan d i stasiun k

(66)

4

1 Sayayakin penerangand idalamkereta k

i a b i p a 5

1 Saya yakin karyawan cepa t tanggap n e m u s n o k n a h u l e k i n a g n a n e m m a l a d 6

1 Saya yakin karyawan selalu siap i m a l a g n e m n e m u s n o k a k ij u t n a b m e m

n a ti l u s e k

(67)

2 N

A

R

I

P

M

A

L

S

A

T

I

L

I

B

A

I

L

E

R

(68)

n

a

p

a

r

a

H

y

ti

li

b

a

il

e

R

y r a m m u S g n i s s e c o r P e s a C

N %

s e s a

C Vaild 1 00 100.0

Excluded(a) 0 . 0

Total 1 00 100.0

s c it s it a t S y ti li b a il e R

a h p l A s ' h c a b n o r

C Par t1 Value _{. 2}₈₃

s m e tI f o

N ₈₍_a₎

2 t r a

P Value . 586

s m e tI f o

N 8 (b)

s m e tI f o N l a t o

T 1 6

s m r o F n e e w t e B n o it a l e r r o C

3 7 7 n

a m r a e p

S -Brown

t n e i c if f e o

C E_U_nqu_e_qa_u lL_ae_ln_Lg_et_nh_g_t_h . 9_{. 9}8₈7 ₇ ti

l p S n a m tt u

G -Hal fCoefifcient

8 . 87

s c it s it a t S m e tI

Mean Std .Deviaiton N

1 _ m e

tI 4.34 .699 1 00

2 _ m e

tI 4.31 .692 1 00

3 _ m e

tI 4.34 .670 1 00

4 _ m e

tI ₄_.₃₆ _.₇₃₂ ₁₀₀

5 _ m e

tI 4.21 .844 1 00

6 _ m e

tI 4.29 .756 1 00

7 _ m e

tI 4.10 .759 1 00

8 _ m e

tI ₄_.₂₉ _.₇₄₃ ₁₀₀

9 _ m e

tI ₄_.₁₈ _.₈₄₅ ₁₀₀

0 1 _ m e

tI 4.25 .770 1 00

1 1 _ m e

tI 4.16 .721 1 00

2 1 _ m e

tI 4.10 .772 1 00

3 1 _ m e

tI ₄_.₃₂ _.₆₉₅ ₁₀₀

4 1 _ m e

tI 4.37 .614 1 00

5 1 _ m e

tI 4.13 .800 1 00

6 1 _ m e

tI 4.27 .649 1 00

(69)

m e

tI -Tota lStaitsitcs

StIceamleDMeeleatnedi f

e l a c S

f i e c n a ir a V

d e t e l e D m e tI

d e t c e r r o C

m e tI -Tota l

n o it a l e r r o C

s ' h c a b n o r C

m e tI f i a h p l A

d e t e l e D 1

_ m e

tI ₆₃_.₆₈ ₂₀_.₃₂₁ _{. 0}₂₇ _.₆₃₈

2 _ m e

tI 63.71 18.693 .348 .600

3 _ m e

tI 63.68 19.189 .275 .610

4 _ m e

tI 63.66 19.297 .221 .618

5 _ m e

tI ₆₃_.₈₁ ₁₈_.₄₇₉ _.₂₈₄ _.₆₀₈

6 _ m e

tI ₆₃_.₇₃ ₁₉_.₁₀₈ _.₂₃₈ _.₆₁₅

7 _ m e

tI 63.92 18.862 .275 .609

8 _ m e

tI 63.73 18.724 .308 .605

9 _ m e

tI 63.84 18.641 .260 .612

0 1 _ m e

tI ₆₃_.₇₇ ₁₈_.₆₆₄ _.₃₀₀ _.₆₀₆

1 1 _ m e

tI 63.86 18.990 .277 .609

2 1 _ m e

tI 63.92 18.923 .258 .612

3 1 _ m e

tI 63.70 19.707 . 227 .624

4 1 _ m e

tI ₆₃_.₆₅ ₁₉_.₆₀₄ _.₂₃₄ _.₆₁₆

5 1 _ m e

tI ₆₃_.₈₉ ₁₈_.₈₂₆ _.₂₅₇ _.₆₁₂

6 1 _ m e

tI 63.75 20.210 . 620 .632

s c it s it a t S e l a c S

Mean Vairance Std .Deviaiton No ftIems 1

t r a

P ₃₄_.₂₄ ₇_.₇₈₀ ₂_.₇₈₉ ₈₍_a₎

2 t r a

P 33.78 7.325 2.706 8 (b)

s tr a P h t o

(70)

a

jr

e

n

i

K

y

ti

li

b

a

il

e

R

y r a m m u S g n i s s e c o r P e s a C

N %

s e s a

C Vaild 1 00 100,0

Excluded(a) 0 , 0

Total 1 00 100,0

s c it s it a t S y ti li b a il e R

a h p l A s ' h c a b n o r

C Par t1 Value ,834

s m e tI f o

N 8 (a)

2 t r a

P Value _,₈₄₂

s m e tI f o

N ₈₍_b₎

s m e tI f o N l a t o

T 1 6

s m r o F n e e w t e B n o it a l e r r o C

3 4 7 , n

a m r a e p

S -Brown

t n e i c if f e o

C E_U_nqu_e_qa_u lL_ae_ln_Lg_et_nh_g_t_h ,_,8₈5₅2₂

ti l p S n a m tt u

G -Hal fCoefifcient

2 5 8 ,

s c it s it a t S m e tI

_ m e

tI 1 4,47 ,784 1 00

_ m e

tI 2 ₄_,₂₉ _,₈₄₄ ₁₀₀

_ m e

tI 3 ₄_,₃₅ _,₈₂₁ ₁₀₀

_ m e

tI 4 4,26 ,872 1 00

_ m e

tI 5 4,26 ,883 1 00

_ m e

tI 6 4,19 ,873 1 00

_ m e

tI 7 ₄_,₂₃ _,₈₀₂ ₁₀₀

_ m e

tI 0 8 4,33 ,817 1 00

_ m e

tI 9 4,27 ,839 1 00

_ m e

tI 1 0 4,26 ,860 1 00

_ m e

tI 1 1 ₄_,₂₉ _,₈₃₂ ₁₀₀

_ m e

tI 1 2 ₄_,₁₇ _,₉₃₃ ₁₀₀

_ m e

tI 1 3 4,30 ,823 1 00

_ m e

tI 1 4 4,33 ,805 1 00

_ m e

tI 1 5 4,24 ,922 1 00

_ m e

tI 1 6 ₄_,₃₆ _,₈₅₉ ₁₀₀

(71)

m e

tI -Tota lStaitsitcs

StIceamleDMeeleatnedi f

e l a c S

f i e c n a ir a V

d e t e l e D m e tI

d e t c e r r o C

m e tI -Tota l

n o it a l e r r o C

s ' h c a b n o r C

m e tI f i a h p l A

d e t e l e D 1

_ m e

tI ₆₄_.₁₃ ₆₉_.₃₄₇ _.₄₁₉ _.₉₀₃

2 _ m e

tI 64.31 66.519 .595 .897

3 _ m e

tI 64.25 67.018 .576 .898

4 _ m e

tI 64.34 65.621 .641 .895

5 _ m e

tI ₆₄_.₃₄ ₆₆_.₆₁₁ _.₅₅₈ _.₈₉₈

6 _ m e

tI ₆₄_.₄₁ ₆₅_.₅₇₈ _.₆₄₄ _.₈₉₅

7 _ m e

tI 64.37 67.427 .559 .898

8 _ m e

tI 64.27 67.270 .559 .898

9 _ m e

tI 64.33 68.324 .462 .902

0 1 _ m e

tI ₆₄_.₃₄ ₆₆_.₅₃₀ _.₅₈₂ _.₈₉₈

1 1 _ m e

tI 64.31 65.751 .666 .895

2 1 _ m e

tI 64.43 65.278 .616 .896

3 1 _ m e

tI 64.30 66.919 .582 .898

4 1 _ m e

tI ₆₄_.₂₇ ₆₆_.₉₆₇ _.₅₉₄ _.₈₉₇

5 1 _ m e

tI ₆₄_.₃₆ ₆₅_.₅₀₅ _.₆₀₈ _.₈₉₇

6 1 _ m e

tI 64.24 66.952 .551 .899

s c it s it a t S e l a c S

Mean Vairance Std .Deviaiton No ftIems 1

t r a

P ₃₄_,₃₈ ₂₀_,₇₈₃ ₄_,₅₅₉ ₈₍_a₎

2 t r a

P 34,22 22,517 4,745 8 (b)

s tr a P h t o

(72)

3 N

A

R

I

P

M

A

L

S

N

O

I

T

A

L

E

R

O

C

A

J

R

E

N

I

K

N

A

D

N

A

P

A

R

A

H

(73)

n

a

p

a

r

a

H

s

n

o

it

a

l

e

r

o

C

s c it s it a t S e v it p ir c s e D

1 _ m e

tI 4.34 .699 1 00

2 _ m e

tI ₄_.₃₁ _.₆₉₂ ₁₀₀

3 _ m e

tI ₄_.₃₄ _.₆₇₀ ₁₀₀

4 _ m e

tI 4.36 .732 1 00

5 _ m e

tI 4.21 .844 1 00

6 _ m e

tI 4.29 .756 1 00

7 _ m e

tI ₄_.₁₀ _.₇₅₉ ₁₀₀

8 _ m e

tI ₄_.₂₉ _.₇₄₃ ₁₀₀

9 _ m e

tI 4.18 .845 1 00

0 1 _ m e

tI 4.25 .770 1 00

1 1 _ m e

tI 4.16 .721 1 00

2 1 _ m e

tI ₄_.₁₀ _.₇₇₂ ₁₀₀

3 1 _ m e

tI 4.32 .695 1 00

4 1 _ m e

tI 4.37 .614 1 00

5 1 _ m e

tI 4.13 .800 1 00

6 1 _ m e

tI ₄_.₂₇ _.₆₄₉ ₁₀₀

l a t o

(74)

s n o it a l e r r o

C Harapan

s n o it a l e r r o C

tIem1_ tIem_2 tIem_3 tIem_4 tIem_5 tIem_6 tIem_7 tIem_8 tIem_9 tIem1_0 tIem_11 tIem_21 tIem1_3 tIem_41 tIem1_5 tIem1_6 T otla 1_

m e

tI Pearso n n oi t al e r r o

C 1 11, 6 ,069 , 015 ,053 2,6(1**) ,037 1, 36 ,022 2,86(**) ,079 ,045 1, 00 - 1, 02 , 001 2,45(*) 3,85(**) Si.g( 2-tiaeld) 2, 51 4, 94 ,884 6, 01 ,009 7, 21 , 719 ,826 ,004 4, 33 6, 55 3, 22 ,836 9, 93 , 041 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

p 4,1040 53,60 3,040 6, 00 21,60 116,00 16,80 62,00 ,1080 116,00 37,20 19,60 43,60 - 09, 2 ,040 84,40 1019,60 Covaraince , 145 ,054 , 031 ,006 ,022 1, 71 , 071 ,063 , 011 1, 71 ,038 ,020 ,044 - 9,00 ,000 ,085 ,1030 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

2 _ m e

C 11, 6 1 , 418 11, 8 ,075 1, 68 - 6,09 ,054 , 213 - 3, 01 , 047 1,9(7*) , 217 ,095 - 4,05 ,050 3,64(**) Si.g( 2-tiaeld) 2, 51 , 410 2, 42 4, 60 ,095 3, 14 5, 92 2, 23 ,897 6, 44 ,049 2, 08 3, 47 5, 91 6, 18 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

p 53,60 522,40 73,60 54,00 34,40 84,00 -,4880 28,00 67,20 - 06, 0 24,80 96,40 62,40 47,20 -26,40 19,60 1086,40 Covaraince ,054 5, 28 , 074 ,055 ,035 ,085 - 9,04 ,028 ,068 - 6,00 ,025 ,097 ,063 ,048 - 7, 02 ,020 ,1097 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

3 _ m e

C ,069 , 418 1 , 219 , 027 - 8,00 - 7,00 - 6, 01 3,49(**) ,083 , 074 - 6,06 11, 5 2,41(*) 1, 31 ,093 3,88(**) Si.g( 2-tiaeld) 4, 94 , 410 2, 01 7, 93 9, 34 9, 48 , 872 ,000 4, 21 4, 64 5, 71 2, 55 ,033 1, 93 3, 55 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

p 3,040 73,60 4,7040 56,00 1,1 60 - 04, 0 - 03, 2 - 0,80 18,080 36,00 37,20 -3,040 53,60 10,080 6,040 34,40 1099,60 Covaraince , 031 , 074 4, 75 ,057 , 021 - 4,00 - 3,00 - 8,00 1, 83 ,036 ,038 - 1, 03 ,054 1, 02 , 061 ,035 1,1 11 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

4 _ m e

C , 015 11, 8 , 219 1 ,035 2,28(*) ,095 1,99(*) ,088 , 215 , 071 1, 96 2,19(*) ,028 1, 08 1, 35 4,38(**) Si.g( 2-tiaeld) ,884 2, 42 2, 01 7, 32 ,022 3, 49 , 047 3, 85 2, 51 ,865 ,050 ,029 7, 85 2, 83 , 719 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

p 6, 00 54,00 56,00 40,000 14,00 10,000 42,00 9,000 42,00 ,5000 ,800 84,00 94,00 12,00 46,00 46,00 1414,00 Covaraince ,006 ,055 ,057 4, 04 , 041 1, 01 ,042 , 091 ,042 , 051 ,008 ,085 ,095 , 021 ,046 ,046 1,1 56 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

5 _ m e

C ,053 ,075 , 027 ,035 1 ,009 2,84(**) 2,51(*) ,048 1, 34 2,1(1*) 1, 21 1, 95 ,053 , 027 , 051 ,140(**) Si.g( 2-tiaeld) 6, 01 4, 60 7, 93 7, 32 9, 29 ,004 , 031 6, 34 1, 84 ,035 2, 66 ,052 6, 01 7, 89 6, 11 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

p 21,60 34,40 1,1 60 14,00 406,40 4, 00 217,20 9,800 23,20 54,00 9,880 ,4840 84,40 23,20 1,1 60 17,60 10,7840 Covaraince ,022 ,035 , 021 , 041 4, 11 ,004 , 218 ,099 ,023 ,055 1, 00 ,049 ,085 ,023 , 021 , 018 ,1089 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

(75)

6 _ m e

C 2,6(1**) 1, 68 - 8,00 2,28(*) ,009 1 ,045 2,83(**) - 3,05 1, 37 ,095 - 3, 01 2,00(*) ,088 , 210 , 016 4,24(**) Si.g( 2-tiaeld) ,009 ,095 9, 34 ,022 9, 29 6, 55 ,004 5, 97 , 714 3, 49 ,899 , 047 3, 82 2, 33 ,873 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

p 116,00 84,00 - 04, 0 10,000 4, 00 48,000 22,00 1,4000 -28,00 6,000 ,4800 - 06, 0 94,00 42,00 56,00 6, 00 2114,00 Covaraince 1, 71 ,085 - 4,00 1, 01 ,004 4, 85 ,022 1, 14 - 8,02 , 061 ,048 - 6,00 ,095 ,042 ,057 ,006 12,26 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

7 _ m e

C ,037 - 6,09 - 7,00 ,095 2,84(**) ,045 1 1, 58 ,092 ,095 2,23(*) - 2, 07 , 218 ,080 ,099 1, 32 3,78(**) Si.g( 2-tiaeld) 7, 21 3, 14 9, 48 3, 49 ,004 6, 55 11, 8 3, 65 3, 49 ,026 4, 75 2, 04 4, 29 3, 26 1, 90 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r p

0 8 6,

1 -,4880 - 03, 2 42,00 217,20 22,00 493,10 79,00 ,4860 42,00 114,90 -34,30 6,210 3,860 46,80 49,80 1095,70

Covaraince , 071 - 9,04 - 3,00 ,042 , 218 ,022 4, 98 ,080 ,049 ,042 11, 6 - 5,03 ,062 ,039 , 047 ,050 1,1 07 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

8 _ m e

C 1, 36 ,054 - 6, 01 1,99(*) 2,51(*) 2,83(**) 1, 58 1 - 11, 0 1,99(*) 1, 93 2,55(*) ,058 ,049 - 8,05 ,057 4,59(**) Si.g( 2-tiaeld) , 719 5, 92 , 872 , 047 , 031 ,004 11, 8 9, 13 , 047 ,054 , 011 5, 69 6, 29 5, 64 5, 17 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r p

0 0 2,

6 28,00 - 0,80 9,000 9,800 1,4000 79,00 5,1000 - 06, 0 9,000 101,00 213,00 28,00 24,00 -28,00 22,00 1353,00

Covaraince ,063 ,028 - 8,00 , 091 ,099 1, 14 ,080 5, 51 - 6,00 , 091 1, 02 , 214 ,028 ,024 - 8,02 ,022 13,67 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

9 _ m e

C ,022 , 213 3,49(**) ,088 ,048 - 3,05 ,092 - 11, 0 1 1, 30 - 9, 01 - 0,07 ,053 1, 96 1, 00 2,68(**) 3,89(**) Si.g( 2-tiaeld) ,826 2, 23 ,000 3, 85 6, 34 5, 97 3, 65 9, 13 1, 99 ,850 4, 89 6, 01 , 051 3, 22 ,007 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r p

0 8 0

,1 67,20 18,080 42,00 23,20 -28,00 ,4860 - 06, 0 571,60 62,00 -,1060 -35,80 27,20 101,60 ,5080 10,880 2114,20

Covaraince , 011 ,068 1, 83 ,042 ,023 - 8,02 ,049 - 6,00 5, 77 ,063 - 11, 0 - 6,03 , 027 1, 03 , 051 11, 0 12,26 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

1_ m e tI

0 PCoearrrseoalt noin 2,86(**) - 3, 01 ,083 , 215 1, 34 1, 37 ,095 1,99(*) 1, 30 1 - 41, 3 ,033 - 4,08 1, 66 2,9(7**) , 047 3,96(**) Si.g( 2-tiaeld) ,004 ,897 4, 21 2, 51 1, 84 , 714 3, 49 , 047 1, 99 1, 85 7, 47 4, 08 ,099 ,003 6, 42 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r p

0 0 6,

11 - 06, 0 36,00 ,5000 54,00 6,000 42,00 9,000 62,00 40,000 -62,00 14,00 -36,00 72,00 216,00 16,00 1034,00

Covaraince 1, 71 - 6,00 ,036 , 051 ,055 , 061 ,042 , 091 ,063 4, 04 - 3,06 , 041 - 6,03 ,073 , 217 , 016 ,1044 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

11 _ m e

C ,079 , 047 , 074 , 071 2,1(1*) ,095 2,23(*) 1, 93 - 9, 01 - 41, 3 1 1, 01 1, 30 - 1, 06 11, 6 2,39(*) 3,8(7**) Si.g( 2-tiaeld) 4, 33 6, 44 4, 64 ,865 ,035 3, 49 ,026 ,054 ,850 1, 85 3, 51 1, 97 5, 48 2, 49 , 016 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

(76)

N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 21

_ m e

C ,045 1,9(7*) - 6,06 1, 96 1, 21 - 3, 01 - 2, 07 2,55(*) - 0,07 ,033 1, 01 1 - 8,00 , 074 - 7,06 ,057 2,89(**) Si.g( 2-tiaeld) 6, 55 ,049 5, 71 ,050 2, 66 ,899 4, 75 , 011 4, 89 7, 47 3, 51 9, 38 4, 67 5, 08 5, 75 ,004 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

p 19,60 96,40 -3,040 84,00 ,4840 - 06, 0 -34,30 213,00 -35,80 14,00 ,5030 457,90 - 03, 6 34,20 -3,040 20,60 807,90 Covaraince ,020 ,097 - 1, 03 ,085 ,049 - 6,00 - 5,03 , 214 - 6,03 , 041 , 051 4, 63 - 4,00 ,035 - 1, 03 , 021 , 816 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

1_ m e tI 3

n o s r a e P

n oi t al e r r o

C 1, 00 , 217 11, 5 2,19(*) 1, 95 2,00(*) , 218 ,058 ,053 - 4,08 1, 30 - 8,00 1 1, 01 1, 61 ,054 ,149(**) Si.g( 2-tiaeld) 3, 22 2, 08 2, 55 ,029 ,052 , 047 2, 04 5, 69 6, 01 4, 08 1, 97 9, 38 3, 71 1, 09 5, 96 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

p 43,60 62,40 53,60 94,00 84,40 94,00 6,210 28,00 27,20 -36,00 64,80 - 03, 6 462,40 47,20 73,60 19,60 1716,40 Covaraince ,044 ,063 ,054 ,095 ,085 ,095 ,062 ,028 , 027 - 6,03 ,065 - 4,00 4, 67 ,048 , 074 ,020 1,1 88 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

41 _ m e

C - 1, 02 ,095 2,41(*) ,028 ,053 ,088 ,080 ,049 1, 96 1, 66 - 1, 06 , 074 1, 01 1 - 71, 0 - 5,08 3,51(**) Si.g( 2-tiaeld) ,836 3, 47 ,033 7, 85 6, 01 3, 82 4, 29 6, 29 , 051 ,099 5, 48 4, 67 3, 71 2, 90 4, 03 , 001 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

p - 09, 2 47,20 10,080 12,00 23,20 42,00 3,860 24,00 101,60 72,00 -3,060 34,20 47,20 471,60 -49,20 -3 ,210 894,20 Covaraince - 9,00 ,048 1, 02 , 021 ,023 ,042 ,039 ,024 1, 03 ,073 - 1, 03 ,035 ,048 4, 76 - 0,05 - 2,03 9, 03 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

1_ m e tI 5

n o s r a e P

n oi t al e r r o

C , 001 - 4,05 1, 31 1, 08 , 027 , 210 ,099 - 8,05 1, 00 2,9(7**) 11, 6 - 7,06 1, 61 - 71, 0 1 ,040 3,10(**) Si.g( 2-tiaeld) 9, 93 5, 91 1, 93 2, 83 7, 89 2, 33 3, 26 5, 64 3, 22 ,003 2, 49 5, 08 1, 09 2, 90 6, 93 ,002 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

p ,040 -26,40 6,040 46,00 1,1 60 56,00 46,80 -28,00 ,5080 216,00 57,20 -3,040 73,60 -49,20 45,040 14,40 859,60 Covaraince ,000 - 7, 02 , 061 ,046 , 021 ,057 , 047 - 8,02 , 051 , 217 ,058 - 1, 03 , 074 - 0,05 4, 55 , 015 ,868 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

1_ m e tI

6 CPoearrresoalt noin 2,45(*) ,050 ,093 1, 35 , 051 , 016 1, 32 ,057 2,68(**) , 047 2,39(*) ,057 ,054 - 5,08 ,040 1 3,65(**) Si.g( 2-tiaeld) , 041 6, 18 3, 55 , 719 6, 11 ,873 1, 90 5, 17 ,007 6, 42 , 016 5, 75 5, 96 4, 03 6, 93 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r

p 84,40 19,60 34,40 46,00 17,60 6, 00 49,80 22,00 10,880 16,00 94,20 20,60 19,60 -3 ,210 14,40 2,8840 8,1060 Covaraince ,085 ,020 ,035 ,046 , 018 ,006 ,050 ,022 11, 0 , 016 ,095 , 021 ,020 - 2,03 , 015 2, 91 , 819 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

la t o

T Pearso n n oi t al e r r o

C 3,85(**) 3,64(**) 3,88(**) 4,38(**) ,140(**) 4,24(**) 3,78(**) 4,59(**) 3,89(**) 3,96(**) 3,8(7**) 2,89(**) ,149(**) 3,51(**) 3,10(**) 3,65(**) 1 Si.g( 2-tiaeld) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,004 ,000 , 001 ,002 ,000 Sumo fSquare s

s s o r C d n

a

-s t c u d o r p

0 6 9, 1 0

1 1086,40 1099,60 1414,00 10,7840 2114,00 1095,70 1353,00 2114,20 1034,00 11,7030 807,90 1716,40 894,20 859,60 8,1060 71057,90

(77)

Covaraince ,1030 ,1097 1,1 11 1,1 56 ,1089 12,26 1,1 07 13,67 12,26 ,1044 1,1 82 , 816 1,1 88 9, 03 ,868 , 819 712,30 N 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00

2 ( le v el 1 0 . 0 e h t t a t n a ci fi n gi s si n oi t al e r r o C *

* -tiaeld.)

2 ( le v el 5 0 . 0 e h t t a t n a ci fi n gi s si n oi t al e r r o C