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DAFTAR GAMBAR
Gambar 2.1Determinants of Customer Delivered Value ... 37
Gambar 2.2Paradigma Penelitian ... 46
Gambar 3.1Struktur Organisasi PT. Infomedia Solusi Humanika
(Call Centre Telkomsel) ... 50
Gambar 3.2 Activity Diagram Proses Pinilaian Kinerja ... 55
Gambar 3.3 Activity Diagram Proses Pembinaan dan Komitmen Kerja Agent 56