Frequencies
Statistics
Jenis Kelamin Umur Pekerjaan
N Valid 100 100 100
Missing 0 0 0
Frequency Table
Jenis Kelamin
Frequency Percent Valid Percent
Cumulative Percent
Valid laki-laki 45 45.0 45.0 45.0
Perempuan 55 55.0 55.0 100.0
Total 100 100.0 100.0
Umur
Frequency Percent Valid Percent
Cumulative Percent
Valid < 30 Tahun 95 95.0 95.0 95.0
> 30 Tahun 5 5.0 5.0 100.0
Total 100 100.0 100.0
Pekerjaan
Frequency Percent Valid Percent
Cumulative Percent
Valid Mahasiswa 66 66.0 66.0 66.0
Guru 8 8.0 8.0 74.0
PNS 4 4.0 4.0 78.0
Swasta 18 18.0 18.0 96.0
Lainnya 4 4.0 4.0 100.0
Explore
Case Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
Loyalitas Pelanggan 100 100.0% 0 .0% 100 100.0%
Descriptives
Statistic Std. Error
Loyalitas Pelanggan Mean 15.29 .179
95% Confidence Interval for Mean
Lower Bound 14.93
Upper Bound 15.65
5% Trimmed Mean 15.33
Median 15.00
Variance 3.218
Std. Deviation 1.794
Minimum 10
Maximum 20
Range 10
Interquartile Range 2
Skewness -.265 .241
Kurtosis .180 .478
Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
Loyalitas Pelanggan .134 100 .000 .965 100 .009
Loyalitas Pelanggan
Loyalitas Pelanggan Stem-and-Leaf Plot
Frequency Stem & Leaf
1.00 Extremes (=<10.0) 1.00 11 . 0
.00 11 .
5.00 12 . 00000 .00 12 .
8.00 13 . 00000000 .00 13 .
16.00 14 . 0000000000000000 .00 14 .
21.00 15 . 000000000000000000000 .00 15 .
25.00 16 . 0000000000000000000000000 .00 16 .
11.00 17 . 00000000000 .00 17 .
11.00 18 . 00000000000 1.00 Extremes (>=20.0)
Heteroskedastisitas
Correlations
Kualitas pelayanan
Kepuasan
Konsumen absres
Spearman's rho Kualitas pelayanan Correlation Coefficient 1.000 .291** -.141
Sig. (2-tailed) . .003 .160
N 100 100 100
Kepuasan Konsumen Correlation Coefficient .291** 1.000 .090
Sig. (2-tailed) .003 . .375
N 100 100 100
absres Correlation Coefficient -.141 .090 1.000
Sig. (2-tailed) .160 .375 .
N 100 100 100
Regression
Variables Entered/Removedb
Model Variables Entered
Variables
Removed Method
1 Kepuasan
Konsumen, Kualitas pelayanana
. Enter
a. All requested variables entered.
b. Dependent Variable: Loyalitas Pelanggan
Model Summaryb
Model R R Square
Adjusted R Square
Std. Error of the Estimate
1 .422a .178 .161 1.643
a. Predictors: (Constant), Kepuasan Konsumen, Kualitas pelayanan b. Dependent Variable: Loyalitas Pelanggan
ANOVAb
Model Sum of Squares df Mean Square F Sig.
1 Regression 56.722 2 28.361 10.505 .000a
Residual 261.868 97 2.700
Total 318.590 99
a. Predictors: (Constant), Kepuasan Konsumen, Kualitas pelayanan b. Dependent Variable: Loyalitas Pelanggan
Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t Sig.
Collinearity Statistics
B Std. Error Beta Tolerance VIF
1 (Constant) 8.984 1.389 6.468 .000
Kualitas pelayanan .163 .061 .260 2.666 .009 .891 1.123
Kepuasan Konsumen .217 .082 .257 2.638 .010 .891 1.123
Collinearity Diagnosticsa
Model
Dimensi
on Eigenvalue Condition Index
Variance Proportions
(Constant)
Kualitas pelayanan
Kepuasan Konsumen
1 1 2.976 1.000 .00 .00 .00
2 .014 14.350 .03 .87 .42
3 .009 18.030 .96 .13 .58
a. Dependent Variable: Loyalitas Pelanggan
Residuals Statisticsa
Minimum Maximum Mean Std. Deviation N
Predicted Value 12.24 16.75 15.29 .757 100
Residual -5.721 6.290 .000 1.626 100
Std. Predicted Value -4.026 1.935 .000 1.000 100
Std. Residual -3.482 3.828 .000 .990 100
Reliability Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 100 100.0
Excludeda 0 .0
Total 100 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.734 5
Item Statistics
Mean Std. Deviation N
l1 3.85 .642 100
l2 3.87 .630 100
l3 3.85 .857 100
l4 3.72 .740 100
Reliability Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 100 100.0
Excludeda 0 .0
Total 100 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.764 5
Item Statistics
Mean Std. Deviation N
k1 3.93 .671 100
k2 3.71 .844 100
k3 3.88 .808 100
k4 3.68 .839 100
Reliability Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 100 100.0
Excludeda 0 .0
Total 100 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.768 6
Item Statistics
Mean Std. Deviation N
p1 3.82 .796 100
p2 3.59 .911 100
p3 3.41 .954 100
p4 3.91 .780 100
p5 3.72 .780 100
Correlations
Correlations
l1 l2 l3 l4
Loyalitas Pelanggan
l1 Pearson Correlation 1 .251* .014 .294** .574**
Sig. (2-tailed) .012 .892 .003 .000
N 100 100 100 100 100
l2 Pearson Correlation .251* 1 .319** .181 .668**
Sig. (2-tailed) .012 .001 .071 .000
N 100 100 100 100 100
l3 Pearson Correlation .014 .319** 1 .092 .633**
Sig. (2-tailed) .892 .001 .361 .000
N 100 100 100 100 100
l4 Pearson Correlation .294** .181 .092 1 .625**
Sig. (2-tailed) .003 .071 .361 .000
N 100 100 100 100 100
Loyalita s Pelang gan
Pearson Correlation .574** .668** .633** .625** 1
Sig. (2-tailed) .000 .000 .000 .000
N 100 100 100 100 100
Correlations
Correlations
k1 k2 k3 k4
Kepuasan Konsumen
k1 Pearson Correlation 1 .035 .115 .265** .476**
Sig. (2-tailed) .728 .255 .008 .000
N 100 100 100 100 100
k2 Pearson Correlation .035 1 .482** .352** .726**
Sig. (2-tailed) .728 .000 .000 .000
N 100 100 100 100 100
k3 Pearson Correlation .115 .482** 1 .315** .729**
Sig. (2-tailed) .255 .000 .001 .000
N 100 100 100 100 100
k4 Pearson Correlation .265** .352** .315** 1 .722**
Sig. (2-tailed) .008 .000 .001 .000
N 100 100 100 100 100
Kepuas an Konsu men
Pearson Correlation .476** .726** .729** .722** 1
Sig. (2-tailed) .000 .000 .000 .000
N 100 100 100 100 100
Correlations
Correlations
p1 p2 p3 p4 p5
Kualitas pelayanan
p1 Pearson Correlation 1 .343** .364** .169 .260** .627**
Sig. (2-tailed) .000 .000 .093 .009 .000
N 100 100 100 100 100 100
p2 Pearson Correlation .343** 1 .555** .289** .406** .790**
Sig. (2-tailed) .000 .000 .004 .000 .000
N 100 100 100 100 100 100
p3 Pearson Correlation .364** .555** 1 .104 .264** .714**
Sig. (2-tailed) .000 .000 .301 .008 .000
N 100 100 100 100 100 100
p4 Pearson Correlation .169 .289** .104 1 .390** .554**
Sig. (2-tailed) .093 .004 .301 .000 .000
N 100 100 100 100 100 100
p5 Pearson Correlation .260** .406** .264** .390** 1 .670**
Sig. (2-tailed) .009 .000 .008 .000 .000
N 100 100 100 100 100 100
Kualitas pelayanan
Pearson Correlation .627** .790** .714** .554** .670** 1
Sig. (2-tailed) .000 .000 .000 .000 .000
N 100 100 100 100 100 100
