Pengaruh Kredit Mikro Sumut Sejahtera II Terhadap Kepuasan Debitur Dan Dampaknya Dalam Peningkatan Usaha Mikro Kecil (UMK) Pada PT Bank Sumut Cabang Simpang Kwala Medan
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Dalam penelitian yang dilakukan oleh Firdous dan Farooqi (2017) yang berjudul Impact of Internet Banking Service Quality on Customer Satisfaction dijelaskan bahwa
The results of the partial test (t-test) showed that the quality of service (X1), price (X2), and customer satisfaction (X3) positive and significant impact on customer loyalty
Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector.. Pembuatan
“Relationship between Customer Service Innovation And Customer Satisfaction in the Banking Industry: A Case Study of Kenya Commercial Bank”, Journal of Business and Management,
The Effect of E-Service Quality on Satisfaction and Its Impact on Customer Loyalty of Mobile Banking Users Case Study of Bank Syariah Mandiri KCP Belawan.. Budapest International
Ernest Emeka Izogo and Ike-Elechi Ogba 2015, Service quality, customer satisfaction and loyalty in automobile repair services sector, International journal of quality & reliability
Didit Darmawan, Rahayu Mardikaningsih, Surjo Hadi 2017 The Effect of Service Quality, Customer Satisfaction and Corporate Image on Customer Loyalty in the banking sector in
Analizing The Impact os Service Quality Dimensions on Customer Satisfaction and Loyalty in the Banking Industry of Iran, International Journal of Academic Research in Accounting,
