By Abunawas Tjaija
WORD COUNT 6387 TIME SUBMITTED 26-JAN-2022 11:31AM
2 4
9 9
10 11
12
16
16
18
21
22 23
41
43
1 1
3 5
5 6
6
13
14
29
30
33 44
3
4
8 1920
25 28
35
48
7 7
11 14
15
27 32
37
40
46
10 34
36
39
10 1724
38 45
14 %
SIMILARITY INDEX
1 2 3 4 5 6
7 8
Quality of Service at PT. Bank Rakyat Indonesia (Persero) Tbk. Ampana City Unit Tete Tojo Una-una Regency
ORIGINALITY REPORT
PRIMARY SOURCES
journals.sagepub.com
Internet
bircu-journal.com
Internet
www.emeraldinsight.com
Internet
library.polmed.ac.id
Internet
www.emerald.com
Internet
Osman M. Karatepe, Anastasia Ozturk, Taegoo Terry Kim. "Servant leadership, trust in
organisational, and bank employee outcomes", The Service Industries Journal, 2018
Crossref
eprints.uny.ac.id
Internet
Yu-Lung Wu, Yu-Hui Tao, Pei-Chi Yang. "Learning from the past and present: measuring Internet
banking service quality", The Service Industries Journal, 2012
39 words — 1%
38 words — 1%
37 words — 1%
26 words — 1%
24 words — 1%
22 words — < 1%
21 words — < 1%
20 words — < 1%
11 12 13
14
15 16
17
Internet
www.neliti.com
Internet
www.rsisinternational.org
Internet
Fayaz Ahmad Lone, Ulfat Rashid Bhat. "Does the tag “Islamic” help in customer satisfaction in dual banking sector?", Journal of Islamic Marketing, 2019
Crossref
Uma Maheswari Devi Parmata, Surya Prakash Chetla. "Effect of service quality on doctor’s
satisfaction and prescribing behavior in pharmaceutical supply chain – a study with reference to a major Indian pharmaceutical company", International Journal of Pharmaceutical and
Healthcare Marketing, 2021
Crossref
iranarze.ir
Internet
Ucok Parulianth Simamora. "Restrukturisasi Perjanjian Kredit dalam Perhatian Khusus (Studi
Kasus Pada PT Bank Rakyat Indonesia, Tbk Cabang Bandar Jaya Unit Haduyang Ratu)", Cepalo, 2019
Crossref
jurnal.narotama.ac.id
18 words — < 1%
17 words — < 1%
16 words — < 1%
15 words — < 1%
15 words — < 1%
15 words — < 1%
14 words — < 1%
14 words — < 1%
18 19 20
21
22 23 24 25 26 27
ejournal.uika-bogor.ac.id
Internet
eurasianpublications.com
Internet
Manon Arcand, Sandrine PromTep, Isabelle Brun, Lova Rajaobelina. "Mobile banking service quality
and customer relationships", International Journal of Bank Marketing, 2017
Crossref
Tawfik Jelassi, Francisco J. Martínez-López.
"Chapter 21 DBS Transformation (a): Becoming a
World-Class Multinational Bank", Springer Science and Business Media LLC, 2020
Crossref
journal.seisense.com
Internet
repository.lppm.unila.ac.id
Internet
www.asjp.cerist.dz
Internet
www.ijmsssr.org
Internet
www.semanticscholar.org
Internet
Hany Aly Shared. "The Relationship between E- Service Quality and E-Customer Satisfaction: An
12 words — < 1%
12 words — < 1%
11 words — < 1%
11 words — < 1%
11 words — < 1%
11 words — < 1%
11 words — < 1%
11 words — < 1%
11 words — < 1%
10 words — < 1%
29
30
31 32 33
34
Provider", University of Johannesburg (South Africa), 2021
ProQuest
Justin Paul, Arun Mittal, Garima Srivastav. "Impact of service quality on customer satisfaction in
private and public sector banks", International Journal of Bank Marketing, 2016
Crossref
Lakhi Muhammad, Gul-e-Rana Gul-e-Rana. "Do service firm employee and customer relations
matter for customer forgiveness in service recovery?", Asia Pacific Journal of Marketing and Logistics, 2019
Crossref
igsspublication.com
Internet
www.icmab.org.bd
Internet
"Study Abroad Motivations, Satisfaction and Loyalty: the Impact of Service Quality,
Acculturation and International Student Characteristics in Higher Education", Corvinus University of Budapest, 2021
Crossref Posted Content
Md. Alamgir Hossain, Nusrat Jahan, Minho Kim. "A multidimensional and hierarchical model of
banking services and behavioral intentions of customers", International Journal of Emerging Markets, 2021
10 words — < 1%
10 words — < 1%
10 words — < 1%
10 words — < 1%
9 words — < 1%
9 words — < 1%
35
36 37 38 39
40
41 42 43 44
Vanrenen-Goldman, Evette. "The Impact of Staff Turnover on Client Service in the Employee Benefit
Industry.", University of Johannesburg (South Africa), 2021
ProQuest
etd.aau.edu.et
Internet
ijmmu.com
Internet
repository.nwu.ac.za
Internet
Rafikul Islam, Selim Ahmed, Mahbubar Rahman, Ahmed Al Asheq. "Determinants of service quality
and its effect on customer satisfaction and loyalty: an empirical study of private banking sector", The TQM Journal, 2020
Crossref
Samuel Famiyeh, Disraeli Asante-Darko, Amoako Kwarteng. "Service quality, customer satisfaction,
and loyalty in the banking sector", International Journal of Quality & Reliability Management, 2018
Crossref
bri.co.id
Internet
d.researchbib.com
Internet
journal.uii.ac.id
Internet
koreascience.or.kr
Internet
9 words — < 1%
9 words — < 1%
9 words — < 1%
9 words — < 1%
8 words — < 1%
8 words — < 1%
8 words — < 1%
8 words — < 1%
8 words — < 1%
8 words — < 1%
47
48
EXCLUDE QUOTES ON EXCLUDE BIBLIOGRAPHY ON
EXCLUDE MATCHES OFF
Rupali Gupta, Babita Kumar. "A comprehensive model for understanding banking service quality:
BANK SERVQUAL", International Journal of Business Forecasting and Marketing Intelligence, 2020
Crossref
Van Coller, Riana. "Evaluating the Service Quality within the Aftermarket Components Industry in
South Africa", University of Johannesburg (South Africa), 2021
ProQuest
