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Welcome to Repositori Universitas Muria Kudus - Repositori Universitas Muria Kudus

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DAFTAR PUSTAKA

Al-Durgham, L.M. and Barghash, M.A. (2015). Factor and Cluster Analysis as a Tool for Patient Segmentation Applied to Hospital Marketing in Jordan. American Journal of Operations Research, 5, 293-306.

Aljoudimi, Y.I. (2015). Service Quality Toward Patient Satisfaction The Moderating Role Of Time And Efforts In Public Hospitals In Tripoli, Libya. International Journal of Managerial Studies and Research (IJMSR) Volume 3, Issue 6.

Ansari, M. (2015). Assessing Therapeutic Services Quality In Patients’ Viewpoint. Journal of Renewable Natural Resources Bhutan, Bhu. J. RNR. Vol 3; 6, 87-96.

Azizan, N. A. & Mohamed, B. (2013). The Effects Of Perceived Service Quality On Patient Satisfaction At A Public Hospital In State Of Pahang, Malaysia. Asian Journal Of Social Sciences & Humanities. Vol. 2 No. 3

Fitriani, Sri (2014). Pengaruh Kualitas Pelayanan Terhadap Loyalitas Melalui Kepuasan Pasien Pengguna BPJS Di Rawat Inap RSUD Dr. Moewardi. eprints.ums.ac.id/31410/14/2_naskah_pub lika si.pdf

Fitriyana, Fina; Mustafid, & Suparti. 2013. Analisis Pengaruh Kualitas Layanan Dan Kualitas Produk Terhadap Loyalitas Pelanggan Pada Online Shop Menggunakan Structural Equation Modeling. Jurnal Gaussian, Volume 2, Nomor 2, April 2013, Halaman 98-108

Gopal, R. & Bedi, S.S. (2014). Impact Of Hospital Services On Outpatient Satisfaction. Impact: International Journal Of Research In Business Management (Impact: Ijrbm) Vol. 2, Issue 4, 37-44

Guo, Y. (2011). A case study of inpatient loyalty in West China Hospital. World Journal of Modelling and Simulation Vol. 7 No. 4, pp. 299-306.

Hadadian, A. (2012). An Analysis of Brand Image, Perceived Quality, Customer Satisfaction and Re-purchase Intention in Iranian Department Stores. International Journal of Business and Management , Vol. 7, No. 6.

Haque, A. dkk (2012). The Impact of Customer Perceived Service Quality on Customer Satisfaction for Private Health Centre in Malaysia: A Structural Equation Modeling Approach. Information Management and Business Review. Vol. 4, No. 5, pp. 257-267.

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Huei, C,T. (2015). A Study of Brand Image, Perceived Service Quality, Patient Satisfaction and Behavioral Intention among the Medical Tourists. Global Journal of Business and Social Science Review, Vol. 2 (1).

Hung, C.J., dkk (2013). Service quality and perceived value of technology based service encounters: evaluation of clinical staff satisfaction in Taiwan. Health Information Management Journal Vol 42 No 1.

Itumalla, R., dkk. (2014). Development of hospitalQual: A Service Quality cale for Measuring In-patient Services in Hospital. Operations and Supply Chain Management 7(2) pp. 54 – 63.

Jayabrata, M.I, dkk (2016). Analysis of The Influence Patient Safety, Service Quality, Marketing Mix, Toward Patient Satisfaction and Patient Loyalty for Inpatients of Private Hospitals in Surabaya. International Journal of Business and Management Invention. Volume 5 Issue 4 || April. 2016 || PP—37-51

Kesuma, I.A.W. (2013). Service Quality Influence on Patient Loyalty: Customer Relationship Management as Mediation Variable (Study on Private Hospital Industry in Denpasar). International Journal of Business and Commerce Vol. 2, No.12.

Ladhari, I. (2011). Determinants of loyalty and recommendation: The role of perceived service quality, emotional satisfaction and image. Journal of Financial Services Marketing, 16, 111–124.

Lubis, H., 2011. Analisis Pengaruh Kualitas Layanan terhadap Citra Merek pada poliklinik RS Haji Medan. Jurnal Ekonomi dan Manajemen, Vol. 2, No.2, Juni 2011, Hal. 172-189

Sadri, S. (2015). Research Article Service Quality In Hospitals [Patient’s Perspective]. International Journal Of Recent Scientific Research, vol. 6, Issue, 8, Pp.5657-5664.

Srivastava, M. (2012). Customer Loyalty Attributes: A Perspective. NMIMS Management Review Volume XXII.

Thawesaengskulthai, N. dkk. (2015). Hospital service quality measurement models: patients from Asia, Europe, Australia and America. Total Quality Management, Vol. 26, No. 10, 1029–1041.

Wu, C.C. (2011). The impact of hospital brand image on service quality, patient satisfaction and loyalty. African Journal of Business Management, Vol. 5(12), pp. 4873-4882

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