a special presentation for CIMB NIAGA
by Prof. Richardus Eko Indrajit (indrajit@post.harvard.edu)
Technology Growth
From “close” to “open” environment: = Society
= Communica�on = Market
= Mind
Change in Everything
“The explosion of advanced technologies now means that suddenly knowledge pools and resources have connected all over the planet, levelling the playing field as never before, so that each
of us is potentially an equal – and competitor – of the other.”
half day workshop
Generation Evolution
What’s Next ?
Digital Immigrant
vs
half day workshop
New Concept in Life
E-Government E-Learning
E-Business
E-Commerce
E-Procurement
half day workshop
Computer is Everywhere
Innovation in Dealership Business
Customer Management Vehicle Sales and Administration Vehicle Service Parts Management
Customer Management Vehicle Sales
Sales from other branch
Service with Recall
Appointment Scheduling
Time Recording
Parts Purchase
Purchase with Stock Transfer
Purchase for 3rd-party Service
Sales from other company
Sales from Showroom
Used Car Purchase
Sales with Cash Desk
The Bottom Line of Competition
products and services
p
Company Customers
Competitors
We’ll always go for cheaper, better, faster products and
= construction/property = media
= transportation = tourism
= retail and distribution = utilities
The Paradigm Shift of Value
products and services
p
Company Customers
Competitors
Although we satisfy with your products and services,
but the other give me better experiences
+ values
= manufacturing = healthcare
= bank and finance = education
= construction/property = media
= transportation = tourism
= retail and distribution = utilities
The Core of Competition
Value Added Initiatives
products and services
Company Customers
Values to the Corporate Growth
18 Product and business innova�on.
19 Obtain reliable and useful informa�on for strategic decision.
Domain 2: Operational Process
Domain 3: Management Decision
Employees Customers
Management Suppliers Partners
Anytime, Anywhere, Anyhow
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INTEGRATION MANAGEMENT LAYER
AYER Calling/Conferencing
Browser/User Interface
Search Engine
Messaging & Mail
Document Management Online Support
Retailer Transaction
Electronic Publishing
Content Aggregation
Connectivity
KIOSK FAX TELEPHONE TELEVISION INTELLIGENT MONITOR
Harapan Pemangku Kepentingan
Mencapai Efektivitas
Meningkatkan Efisiensi
Menerapkan Transparansi
Mempercepat Proses
Memperbaiki Kualitas
Mengurangi Biaya
Memberdayakan Manusia
Mempermudah Aktivitas
Mengoptimalkan Sumber Daya
Menciptakan Inovasi
… dan lain sebagainya.
Mengintegrasikan Organisasi
Memaksimalkan Pelayanan
Memenuhi Standar Aturan
Kenyataan di Lapangan
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Kecenderungan Peristiwa
Kenyataan BIAYA + RESIKO
Harapan akan MANFAAT
>
Tantangan Manajemen
M
MAANNFFAAAATT
Jawaban: ICT Governance !
Domain 3C
Perencanaan Pengadaan Penerapan Pengawasan
terhadap sumber daya TIK, yaitu:
PO1 Define a Strategic IT Plan
PO2 Define the Information
Architecture
PO3 Determine Technological
Direction
PO4 Define the IT Processes,
Organisation and Relationships
PO5 Manage the IT Investment
Ragam Proses Perencanaan
PO6 Communicate
Management Aims and Direction
PO7 Manage IT Human
Resources
PO8 Manage Quality
PO9 Assess and Manage IT
Risks
AI1 Identify Automated Solutions
AI2 Acquire and Maintain Application Software
AI3 Acquire and Maintain Technology Infrastructure
AI4 Enable Operation and Use
AI5 Procure IT Resources
AI6 Manage Changes
DS1 Define and Manage Service
Levels
DS2 Manage Third-party Services
DS3 Manage Performance and
Capacity
DS4 Ensure Continuous Service
DS5 Ensure Systems Security
DS6 Identify and Allocate Costs
DS7 Educate and Train Users
Ragam Proses Penerapan
DS8 Manage Service Desk
and Incidents
DS9 Manage the
Configuration
DS10 Manage Problems
DS11 Manage Data
DS12 Manage the Physical
Environment
ME1 Monitor and Evaluate IT Performance
ME2 Monitor and Evaluate Internal Control
ME3 Ensure Regulatory Compliance
ME4 Provide IT Governance
ITIL version 3
