Health Care Service Questionnaire

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Health Care Service Questionnaire

1

Name : ___________________________________

Gender : Male / Female (Stripe inappropriate) Age : _________years old

1. What is your average monthly expense? (in rupiahs) a. < 1.000.000 b. 1.000.000 – 1.500.000 c. 1.500.000 – 2.000.000 d. 2.500.000 – 3.500.000 e. > 3.500.000 2. What is your last education? a. High School (SMA or SMP) b. Strata‐1 (S1) c. Strata‐2 (S2) d. Strata‐3 (S3) 3. Have you ever called and ask to telkom108? a. YES (proceed to number 4) b. NO (proceed to number 5) 4. What do you think about its service? a. Fair b. Good c. Excellent d. Superb 5. What do you think the accessibility to health care service info in Indonesia? a. Easy b. Quite easy c. Quite Difficult d. Difficult Good morning/afternoon/evening The survey is conducted for the purpose of gathering information from respondents. All of the data inside this survey WILL BE KEPT SECRET.

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Health Care Service Questionnaire

2 6. How do you usually get information regarding your health issue? a. Ask Family b. Ask Friends c. Call information center d. Find information in internet e. Find information in newspaper f. Others, specify__________________________________ 7. Do you think that hospital or clinic provide enough information regarding its service? a. More than enough b. Enough c. Quite enough d. Lack of resources 8. Do you think we need information regarding health care services in Indonesia? (imagine that you are out of town) a. Yes b. Not Really 9. In case you need information, what kind of information do you want? (you may choose more than one) a. Doctor practice schedule b. Fares of the service c. Health care service facility d. Location of the hospital or clinic e. Phone number of the hospital or clinic f. Others, specify___________________________________

Thanks for your participation in this survey

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Appendix B

Interview-Doctor

NAMA : Dr. Fenny

UMUR : 52 years old SPESIALISASI : Umum

Aksesibilitas & Availability

1. Menurut anda apakah informasi mengenai kesehatan di Indonesia itu mudah untuk di dapatkan oleh seluruh kalangan masyarakat?

Dibandingkan dengan 10 tahun yang lalu, sekarang relatif lebih mudah karena informasi dapat diakses melalui internet, majalah, Koran, radio, TV, dll.

2. Lalu Bagaimana anda memperkenalkan service anda kepada masyarakat luas? Dari mulut ke mulut, dari buku telepon, dan juga leaflet.

Opini secara umum mengenai informasi kesehatan

3. Apakah anda merasa pelayanan informasi tentang kesehatan sudah cukup membantu masyarakat? (informasi mengenai lokasi pelayanan kesehatan, fasilitas yang memadai di rumah sakit, jam kerja dokter)

Masing-masing PEMDA sudah membuat buku tentang informasi alamat praktik dokter beserta jam pelayanan, tetapi sosialisasi buku itu ke masyarakat masih dirasa kurang.

4. Menurut anda kesulitan seperti apakah yang sering dihadapi masyarakat ketika ingin mendapat informasi mengenai kesehatan?

Di masyarakat Indonesia terutama di daerah belum semua memdapat akses internet, madia cetak seperti Koran dan majalah.

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123

Opini mengenai i-health CMDS (explain)

5. Bagaimana menurut anda jika ada system untuk membantu pendistribusian informasi melalui call center mengingat koneksi telephone di Indonesia yang sudah memadai? (call center itu dapat berupa Telkom108 atau bahkan call center yang lain)

Sangat baik, asal didukung pelaksanaannya yang tepat dan penuh tanggung jawab.

6. Jika implementasi sistem ini sudah berjalan akankah anda berkontribusi atau mau untuk menggunakan sistem ini?

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Appendix A

Health Care Service Questionnaire

117 Name : ___________________________________

Gender : Male / Female (Stripe inappropriate) Age : _________years old

1. What is your average monthly expense? (in rupiahs) a. < 1.000.000 b. 1.000.000 – 1.500.000 c. 1.500.000 – 2.000.000 d. 2.500.000 – 3.500.000 e. > 3.500.000 2. What is your last education? a. High School (SMA or SMP) b. Strata‐1 (S1) c. Strata‐2 (S2) d. Strata‐3 (S3) 3. Have you ever called and ask to telkom108? a. YES (proceed to number 4) b. NO (proceed to number 5) 4. What do you think about its service? a. Fair b. Good c. Excellent d. Superb 5. What do you think the accessibility to health care service info in Indonesia? a. Easy b. Quite easy c. Quite Difficult Good morning/afternoon/evening The survey is conducted for the purpose of gathering information from respondents. All of the data inside this survey WILL BE KEPT SECRET.

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118

118 d. Difficult 6. How do you usually get information regarding your health issue? a. Ask Family b. Ask Friends c. Call information center d. Find information in internet e. Find information in newspaper f. Others, specify__________________________________ 7. Do you think that hospital or clinic provide enough information regarding its service? a. More than enough b. Enough c. Quite enough d. Lack of resources 8. Do you think we need information regarding health care services in Indonesia? (imagine that you are out of town) a. Yes b. Not Really 9. In case you need information, what kind of information do you want? (you may choose more than one) a. Doctor practice schedule b. Fares of the service c. Health care service facility d. Location of the hospital or clinic e. Phone number of the hospital or clinic f. Others, specify___________________________________

Thanks for your participation in this survey

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Appendix B

121

Interview-Doctor

NAMA : UMUR : SPESIALISASI :

Aksesibilitas & Availability

1. Menurut anda apakah informasi mengenai kesehatan di Indonesia itu mudah untuk di dapatkan oleh seluruh kalangan masyarakat?

2. Lalu Bagaimana anda memperkenalkan service anda kepada masyarakat luas?

Opini secara umum mengenai informasi kesehatan

3. Apakah anda merasa pelayanan informasi tentang kesehatan sudah cukup membantu masyarakat? (informasi mengenai lokasi pelayanan kesehatan, fasilitas yang memadai di rumah sakit, jam kerja dokter)

4. Menurut anda kesulitan seperti apakah yang sering dihadapi masyarakat ketika ingin mendapat informasi mengenai kesehatan?

Opini mengenai i-health CMDS (explain)

5. Bagaimana menurut anda jika ada system untuk membantu pendistribusian informasi melalui call center mengingat koneksi telephone di Indonesia yang sudah memadai? (call center itu dapat berupa Telkom108 atau bahkan call center yang lain)

6. Jika implementasi sistem ini sudah berjalan akankah anda berkontribusi atau mau untuk menggunakan sistem ini?

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126

2nd USER SEGMENT (Doctor/Clinic receptionist) Nama : Dr. Fenny

Umur : 52 years old Pekerjaan : Doctor Spesialisasi : General Lokasi praktik : Bandung

1. Bagaimana pendapat anda mengenai sistem ini? + Sistem terlihat sangat simple

+ Sistem memberikan bantuan yang baik bagi pengguna awam + Sistem memudahkan pengguna untuk memberikan saran dan kritik + Sistem memiliki security yang baik

− Sistem kurang memiliki penanganan error yang baik − Tidak ada gender yang membedakan dokter

− Sistem membutuhkan partisipasi dari banyak pihak yang relatif sulit 2. Apakah sistem mudah untuk digunakan dalam hal functionality?

Sistem relatif mudah untuk digunakan namun membutuhkan lebih banyak penjelasan dalam penggunaannya.

3. Apakah ada saran dan kritik mengenai sistem?

• Sistem perlu mengimplementasi error handling yang baik sehingga user mengerti masalah yang dihadapi.

• Sistem harus menambahkan gender untuk membedakan dokter karena ada beberapa pasien yang sensitive mengenai hal ini.

• Adanya agen-agen yang membantu untuk mencari data mengenai klinik dapat memberikan kemudahan dalam merealisasi sistem.

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125

1st USER SEGMENT (expert in web application) Name : Felix

Age : 21 years old Occupation : Student

University : Binus University International Majoring : Computer Science

1. What is your opinion about the system?

+ proper color for the system - Button does not use proper icons + Clear and clean design - Font is too small

+ No need much to scroll down - Label as a link on “profile” is not proper

2. Is it easy to use and browse the system?

• The system is easy to use in term of functionality • The system flow is not complicated

3. What is your suggestion or feedback to the current system?

 Instead of creating label as a link to edit, add “edit” icon beside the value as a link to edit the field value.

Change support into feedback and add icon to clearly present toolbar. Add more color to table to differentiate every row.

Navigation button need to be added on every page.

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Appendix C

124

During this step, there are two segment of user, the 1st user segment who is an expert in web application and get used to in using similar application and 2nd user segment who is a doctor or clinic receptionist who will use the system. During accessing certain scenario and browsing around, the user was asked for several questions:

English - 1

st

user segment

1. What do you think about the system?

2. Is it easy to use and browse the system?

3. What is your suggestion to the current system?

Indonesian – 2

nd

user segment

1. Bagaimana pendapat anda mengenai sistem ini?

2. Apakah sistem mudah untuk digunakan dalam hal functionality?

3. Apakah ada saran dan kritik mengenai sistem?

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Appendix D

SAMPLE OF DOCTOR LIST FROM