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DAFTAR PUSTAKA

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Davidson, McNeil & Ferguson. 2007. Magazines communities: brand community formation in magazine consumption. Journal of Sociology and Social Policy.

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Gundersen, M. G., M. Heide and U. H. Olsson. 1996. Hotel Satisfaction among Business Travellers. Cornell H. R. A

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Hanif. 2010. Factors Affecting Customer Satisfaction. International Research Journal Finance and Economi

Hasan, Iqbal. 2009. Analisis Data Penelitian dengan Statistik. Jakarta: Bumi Aksara.

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I Gede Nandya Oktora Panasea, Et al. 2013. Peran Kepuasan Pelanggan dalam Memediasi Komunitas Merek terhadap Loyalitas Pengguna Harley Davidson di Kota Denpasar. Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan Vol. 7,No. 2, Agustus 2013 p. 86-95.

Irawan. 2009. Sepuluh Prinsip Kepuasan Pelanggan. Jakarta: Elex Media Komputindo Kelompok Gramedia

Jackson, Sherri L. 2012. Research Method: A Modular Approach 2nd Edition. Wadswort/Cengange Learning

Jean Donio, Et al. 2006. Customer satisfaction and loyalty in a digital environment: an empirical test. Journal of Consumer Marketing 23/7 (2006) 445–457

Jennie Siat, 1997 “Mass Marketing and Customer Centered : Sebuah dikotomi untuk mencapai Customer Loyalty”, Usahawan, No.03 tahun XXVI. Hal 11-13.

Jones, T. dan Taylor, S. F. 2007. The Conceptual domain of service loyalty: How Many Dimensions?. Journal of Service Marketing, 21 (1) 36-51.

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Kartajaya, Hermawan. 2009. New Wave Marketing. Jakarta: Gramedia Pustaka Utama

Kotler, Philip. 2000. Marketing Management: The Millenium Edition. Upper Saddle River. New Jersey: Prentice Hall International, Inc.

Kotler, Philip. 2005. Manajemen Pemasaran. Jilid II. Edisi Kesebelas. Alih Bahasa Benyamin Molan. Jakarta. : Indeks

Kotler, Phillip., & Amstrong, G. 2012. Principles of Marketing 14th. USA: Pearson Education.

Kotler, Philip and Kevin Lane Keller. 2012. Marketing Management 14th Edition. New Jersey: Person Prentice Hall.

Kotler, Philip and Kevin Lane Keller. 2009. Marketing Management. Person Inernational Edition, New Jersey: Prentice Hall.

Kotler dan Keller. 2013. Marketing Management 14th Edition. Pearson Prentice Hall

Liao, C., Palvia, P., dan Chen, J.-L. 2009. Information Technology Adoption Behavior Life Cycle: Toward a Technology Continuance Theory (TCT). International Journal of Information Management, 29(4), 309–320

Lovelock, Christoper and Wirtz Jochen. 2011. Service Marketing: People, Technology, Strategy. 7th Edition. New Jersey: Pearson.

Lupiyoadi, Rambat. 2001. Pemasaran Jasa. Jakarta: Penerbit Salemba Empat.

Lucas, Robert W. 2009. Customer Service, Skill for Succes 4th Edition. New York: McGraw Hill.

Maholtra, Narkesh K. 2009. Riset Pemasaran, Penerapan Terapan. Jakarta: Gramedia Pustaka Utama.

Marcel Gommans, (2001). From Brand Loyalty to E-Loyalty: a Conceptual Framework. : Journal of Economic and Social Research

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Marzocchi, Gianluca., Morandin, Gabrielle and Bergami, Massimo. (2013). Brand Communities: Loyal to the Community or the Brand? European Journal of Marketing. Volume 47 pp. 93-114.

McAlexander, J.H., Schouter, J.W. and Koenig, H.F. (2002). Building brand community. Journal of Marketing. Vol. 66, No. 1, pp. 38-54.

___________, Et al 2006. Building Relationships of Brand Community in Higher Education: A Strategic Framework for University Advancement. Nternational Journal Of Educational Advancement. Vol.6 No.2 107–118 © 2006 Palgrave Macmillan Ltd.

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Mujiharjo, Bagyo (2006), Analisis Faktor – faktor yang Mempengaruhi Kepuasan Pelanggan dan Pengaruhnya terhadap Loyalitas Pelanggan (Studi pada Rumah sakit BRI Demak), Jurnal Sains Pemasaran Indonesia, Volume V, No 2.

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Musanto, Trisno. 2004. Faktor-Faktor Kepuasan Pelanggan dan Loyalitas Pelanggan: Studi Kasus pada CV. Media Advertising Surabaya. Jurnal Manajemen&Kewirausahaan. 6(2): h: 123-136

Oliver, Richard L. 1999. Whence Consumer Loyalty.Journal of Marketing. 63: h: 33-44

Oliver, Richard L. 2008. Satisfaction A Behavioral Perspective on The Customer. New York: Mc Graw-Hill. Companies Inc.

Osman Khan (2012) “Towards understanding customer loyalty: An empirical

study on emotional attachment. International Journal of Innovations in Business. Vol. 1. No 3 pp 241-267.

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Ratih Hurriyati. 2008. Bauran Pemasaran dan Loyalitas Konsumen. Bandung: Alfabeta.

Resnick, Marc. 2001. „Increasing Brand Equity With Interactive Online Communities‟. Journal Of E Business, 1, 1‐6.

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Commercial Succes Individual And Community”, Journal of Management 27.

pp 297-312

Sekaran, Uma. 2009. Metodologi Penelitian Bisnis Edisi Empat. Jakarta: Salemba

Empat.

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Siregar, M. M. Ir. Syofian. (2013). Statistik Parametrik untuk Penelitian Kuantitatif. Edisi 1. Jakarta : Bumi Aksara.

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N. Stokburger-Sauer, Brand community: Drivers and outcomes, Psychology & Marketing, 27 (2010) 347-368.

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Stangor, Charles. 2011. Research Metod for the Behavioral Science. Wadsworth/Cengange Learning.

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_______. 2013. Metode Penelitian Bisnis. Bandung: Alfabeta

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Suryani, Tatik. (2008). Perilaku konsumen: implikasi pada strategi pemasran. Yogyakarta: Graha Ilmu.

Suwarni. 2011. Pengaruh Kulialitas Produk dan Harga Terhadap Loyalitas. Jurnal Ekonomi Bisnis, Th.16, No.1,.

Torres-Moraga, Eduardo, Arturo Z. VasquezParraga and Jorge Zamora-Gonzalez

(2008), “Customer Satisfaction and Loyalty: Start with the Product,

Culminate with the Brand,” Journal of Consumer Marketing, 25(5), 302 -313.

Usman, H. 2008. Manajemen: teori, praktik & riset pendidikan. Jakarta: Bumi aksara.

Woo-Moo Hur, Kwang Ho, Minsung. 2009. Building brand loyalty through managing brand community commitment. Management Decision. Vol. 49,No. 7, pp.1194-1213.

Yefri Yudianto. 2010. Pengaruh Brand Community terhadap Loyalitas Merek. Sumatra Utara

Whalley, Andrew. 2010. Strategic Marketing. Ventus Publishing ApS

William G. Zikmund, Barry J. Babi. 2010. Exploring Marketing Research, 10th Editio. South-Western, Cengage Learning

Zeithaml, Valarie A, et.al dan Mary Jo Bitner. 2013. Service Marketing. Irwin McGraw Hill, Boston. New York: USA.

Majalah

SWA 14/XXVII/7-17 Juli 2011 SWA 14/XXVIII/5-18 Juli 2012 SWA 24/XXVIII/8-21 November 2012 SWA 14/XXIX/4-17 Juli 2013

SWA 24/XXIX/14-27 November 2013 SWA 16/XXX/29 Juli-13 Agustus 2014 SWA 22/XXX/20-29 Oktober 2014.

Internet

http://www.jsm-synergy.com http://wartaekonomi.co.id transportasi-indonesia.com

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