E dagang pesanan dan bayaran

(1)

E-Dagang

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Sistem Pemesanan,

Penghantaran dan

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Sistem Pemesanan

_{Product catalouge} _{Shopping list}

(4)

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Untuk mencipta pesanan



Penuhi gelagat pengguna:



Impressive



Mudah dan sistematik



Boleh lihat, sentuh dan cuba



Unik



Keputusan sendiri



Kredibiliti/keselamatan

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Perniagaan yang

established



Hubungan terus/langsung/real

time antara peniaga dan pembeli

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SISTEM PEMBAYARAN

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Mod pembayaran transaksi

e-dagang.



Kad kredit



Kad debit



Kad pintar



E-Money

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Confidential − Information should not be

accessible to unauthorized person. It should not be intercepted during transmission.

Integrity − Information should not be altered during its transmission over the network.

Availability − Information should be available wherever and whenever requirement within time limit specified.

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Authenticity − There should be a

mechanism to authenticate user before giving him/her access to required

information.

Non-Reputability − It is protection against denial of order or denial of payment. Once a sender sends a message, the sender should not able to deny sending the message.

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Encryption − Information should be encrypted and decrypted only by

authorized user.

Auditability − Data should be

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MEASURES TO ENSURE SECURITY Major security measures are following:

Encryption − It is a very effective and

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Digital Signature − Digital signature ensures the authenticity of the information. A digital

signature is a e-signature authentic authenticated through encryption and password.

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Secure Socket Layer (SSL)

It is the most commonly used protocol and is

widely used across the industry. It meets following security requirements −

•Authentication •Encryption

•Integrity

•Non-reputability

"https://" is to be used for HTTP urls with SSL, where as "http:/" is to be used for HTTP urls without SSL.

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Kes-kes e-dagang

Isu-isu dalam

pembayaran online

"Unfortunately, your transaction can't be completed at this time. Please try again or contact us.“

"There was an issue processing your request. Please call support.“

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SISTEM

PENGHANTARAN

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Secara online – untuk

barangan digital

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Sistem penghantaran yang

meningkatkan pesanan dan

jualan

Apa kehendak pelanggan?

Speed, at low cost and safely

arrived.

Bagaimana untuk capai?



_{Pilihan penghantaran}



_Jejak

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Perkhidmatan Pelanggan

There's an old saying in

business:

A happy customer will tell one or

two people; an unhappy one will

tell 10! So it pays to keep your

customers happy--especially

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Perkhidmatan Pelanggan

_{Automate your sales process to keep}

customers in the loop.

_{Create a comprehensive FAQ page.} _{Make it easy for people to contact you.} _{Personalize and segment your e-mail}

messages.

_{Ask your customers how you can serve them}

better.

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Promosi e-dagang

•Enjin pencarian

•e-mail sasaran

•e-bay

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Search engine marketing (SEM) is a form of Internet marketing that involves the

promotion of websites by increasing their visibility in search engine results

pages (SERPs) primarily through paid

advertising.[1] SEM may incorporate search

engine optimization(SEO), which adjusts or rewrites website content and site