Designing and Implementing e-Gov
ernment Strategy
GOVERNANCE
What is E-Government?
“E-Government is an ongoing process of transformation of
Government towards the provision of government services
(information, transactions) through electronic means, including access to government information and the completion of government
transactions on an ‘anywhere, anytime’ basis.”
PricewaterhouseCoopers
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The importance of using technologies and electronic meth ods to manage organizations through the example of AIES EC.
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Social security card
name
Christian name date of birth sex
social security number
period of validity of the card card number
sickness fund
sickness fund registration number insurance period
insurance status
social exemption status
other data to be added in the future, if useful
Kable E-Government top 20:
Electronic Government International Kable Ltd.
Global competition is tense
8
The economic benefits of E-government
• Improve efficiency
and quality
• One-stop-shop
service delivery
• Cost effectiveness
• Promote wider
adoption of e-commerce
9
Web site for information dissemination
10
Electronic submission of information
Department-based interactive services
Integrated portal site to deliver one-stop shop services
To develop the necessary information infrastructure
To adopt proper IT management practices
E-government initiatives
Training Culture
11
Top level commitment
High level implementation mechanism
Government Backbone
Network (GNET) Government Office
Automation (GOA)
Departmental
Certification Authority
(CA)
Government Communication
Network (GCN) Mail Service
Central Cyber Government
Office (CCGO)
12
• Software Asset
Management (SAM)
• IT Security
Management (ISM)
13
To foster an e-“civil service”
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• High-level E–
government seminars
• CSTDI workshops
for directorate officers
• IT training courses
for officers at all levels
Project committees for individual E– government initiatives
15
High-level Steering Committee
• Chaired by SITB
• EU, MSA, ITSD and BSPU
16
Key E-Government Initiative -
ESD aims to deliver public services in an innovative manner
• One-stop-shop customer-oriented
service
• Convenient channels for service
delivery
• Availability of service anytime
• Wide variety of payment methods • Safe and secure services
• Comprehensive user support
17
Certification Computers via the
Internet
Public
Information Kiosks
Content Providers
-Government
departments -Public agencies -Businesses
Access Channels
ESD Service Provider
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Public Information Kiosks
Wide variety of channels to access ESD
Public
Computer Facilities
19
Community Cyber Points
• Submission of tax return
• Renewal of driving and vehicle
licenses
• Registration as a voter
• Payment of Government fees
• Tourist information
20
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Electronic procurement
23
• Further Development of Electronic
Tendering System to cover higher value projects
• Electronic Marketplace
• Electronic Product Catalogue
Key E-Government Initiatives
ETS
24
• Web-based Stores Ordering
• Electronic Leave Application
• Electronic Placing of Printing Order
• E-Form Project
Other E-Government Initiatives
