Hubungan Kualitas Layanan dengan Loyalitas Pelanggan Lion Air

LAMPIRAN A

1.

Reliabilitas dan Uji Daya Beda Aitem Skala Loyalitas Pelanggan

1.

Reliabitas dan Uji Daya Beda Aitem Skala Loyalitas Pelanggan

Analisis 1

Reliability Statistics

Cronbach's

Alpha N of Items

.858 20

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Item-Analisis 2

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Item-Analisis 3

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Item-2.

Reliabitas dan Uji Daya Aitem Skala Kualitas Layanan

Analisis 1

Reliability Statistics

Cronbach's

Alpha N of Items

.903 27

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Item-Analisis 2

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

LAMPIRAN B

1.

Data Mentah Subjek Penelitian pada Skala Loyalitas Pelanggan

2.

Data Mentah Subjek Penelitian pada Skala Kualitas Layanan

3.

Data Skoring Penelitian Skala Loyalitas Pelanggan dan Skala Kualitas

3.

Data Skoring Penelitian Skala Loyalitas Pelanggan dan Skala Kualitas

Layanan

No. Loyalitas Pelanggan Kualitas Layanan

LAMPIRAN C

1.

Uji Normalitas

2.

Uji Linearitas

3.

Uji Hipotesis Penelitian

1.

Uji Normalitas

One-Sample Kolmogorov-Smirnov Test

Loyalitas Pelanggan

Kualitas Layanan

N 158 158

Normal Parametersa,,b Mean 17.87 35.28

Std. Deviation 5.487 7.418

Most Extreme Differences Absolute .085 .042

Positive .058 .042

Negative -.085 -.042

Kolmogorov-Smirnov Z 1.070 .533

Asymp. Sig. (2-tailed) .202 .939

a. Test distribution is Normal.

b. Calculated from data.

2.

Uji Linearitas

ANOVA Table

Sum of

Squares df

Mean

Square F Sig.

Loyalitas Pelanggan * Kualitas Layanan

Between

Within Groups 2495.455 124 20.125

3.

Uji Hipotesis Penelitian

Analisi Regresi Linear Sederhana (Metode Enter)

Model Summary

Model R R Square

Adjusted R Square

Std. Error of the Estimate

1 .521a .271 .266 4.700

a. Predictors: (Constant), Kualitas Layanan

ANOVAb

Model Sum of Squares df Mean Square F Sig.

1 Regression 1281.635 1 1281.635 58.022 .000a

Residual 3445.833 156 22.089

Total 4727.468 157

a. Predictors: (Constant), Kualitas Layanan

b. Dependent Variable: Loyalitas Pelanggan

Coefficients

a

4.

Data Deskriptif Penelitian

Descriptive Statistics

Mean Std. Deviation N

Loyalitas Pelanggan 17.87 5.487 158

LAMPIRAN D