INVESTIGATING EFL UNIVERSITY STUDENTS’ ONLINE LEARNING SATISFACTION DURING THE COVID-19 PANDEMIC AND STUDENTS’ EXPECTATIONS TOWARDS BLENDED LEARNING IN
THE POST-PANDEMIC ERA
BY:
NI MADE ARI DWIPAYANTI 1912021077
ENGLISH LANGUAGE EDUCATION STUDY PROGRAM FACULTY OF LANGUAGE AND ART
GANESHA UNIVERSITY OF EDUCATION 2023
INVESTIGATING EFL UNIVERSITY STUDENTS’ ONLINE LEARNING SATISFACTION DURING THE COVID-19 PANDEMIC AND STUDENTS’ EXPECTATIONS TOWARDS BLENDED LEARNING IN
THE POST-PANDEMIC ERA
THESIS
Submitted to
Universitas Pendidikan Ganesha
To Fulfil One of the Requirements in Completing The Undergraduate Program in English Language Education
By
Ni Made Ari Dwipayanti NIM 1912021077
ENGLISH LANGUAGE EDUCATION STUDY PROGRAM FACULTY OF LANGUAGE AND ART
GANESHA UNIVERSITY OF EDUCATION SINGARAJA
2023
ACKNOWLEDGEMENT
The writer would like to give the greatest gratitude of Almighty God; Sang Hyang Widhi Wasa, thanks to his grace, this research entitled "Investigating EFL University Students’ Online Learning Satisfaction During The COVID-19 Pandemic and Students’ Expectation Towards Blended Learning in The Post- Pandemic Era" was could be completed on time.
The writer also wants to appreciate priceless people, who provided support, time, guidance, assistance, and patience during this time completion of this research paper. The writer would like to say thanks to:
1. Made Hery Santosa, S.Pd., M.Pd., Ph.D. as the first advisor who always provides guidance, support, and motivation to help the writer complete this research paper.
2. I Putu Indra Kusuma, Ph.D. as the second supervisor who always provides useful advice and feedback to help the writer complete this research paper.
3. Prof. Dr. Ni Made Ratminingsih, M.A as the examiner of the examination, which inspired the author to conduct research in writing aspects, and also for the critical feedback given in the examination.
4. Putu Eka Dambayana S., S.Pd., M.Pd. as the writer’s academic advisor who always gives advice and help during lectures.
5. All the English Language Education, Ganesha University of Education lecturers who have taught me a lot of meaningful and useful knowledge.
6. My parents, I Made Sunarta and Putu Wiwik Tirtawati for pray, support, motivation, and endless love for the journey.
7. Dear friends, Blade Class and International Teaching Practice Program 2022 for all the support.
8. Dear listener, Putu Sri Suci Ningsih, Herlina Auriellas Zalsa Bella, Ketut Andita Rai Savitri, I Gede Bayu Kartika Yasa for always listening all of my stories and motivate the writer during the completion of this research paper.
9. All of the lecturers and students of English Language Education, UNDIKSHA for the time willing to help in this research paper.
10. And all of the people who got involved and the writer cannot mention one by one.
This research is still far away from perfection. Therefore, the writer needs criticism and suggestions are highly appreciated and expected for this research.
Singaraja, 2023
The Writer
TABLE OF CONTENT
ABSTRACT ... xi
TABLE OF CONTENT ... xiii
LIST OF TABLES ... xv
LIST OF FIGURES ... xvi
LIST OF APPENDIXES ... xvii
CHAPTER I ... 1
INTRODUCTION ... 1
1.1 Research Background ... 1
1.2 Identification of the Problem ... 6
1.3 Limitation of the Research... 7
1.4 Statement of the Research Question ... 7
1.5 Purpose of the Research... 8
1.6 Significance of the Research ... 8
CHAPTER II ... 10
REVIEW OF RELATED LITERATURE ... 10
2.1 Theoretical Review ... 10
2.1.1 Student Satisfaction ... 10
2.1.2 Online Learning in the EFL Context ... 12
2.1.3 Blended Learning in the Post-Pandemic Era ... 14
2.1.4 The Relationship between Students’ Satisfaction and Students’ Expectations ... 15
2.2 Empirical Review ... 16
CHAPTER III ... 20
RESEARCH METHOD ... 20
3.1 Research Design ... 20
3.2 Research Setting ... 20
3.3 Population and Sample ... 21
3.4 Instrument of Data Collection ... 22
3.4.1 Online Learning Satisfaction Questionnaire ... 22
3.4.2 Interview Guide ... 22
3.5 Research Instrument Testing ... 23
3.5.1 Face Validity ... 23
3.5.2 Content Validity ... 23
3.5.3 Empirical Validity ... 25
3.5.4 Reliability ... 26
3.6 Method of Data Collection ... 26
3.7 Method of Data Analysis ... 28
3.7.1 Quantitative Data Analysis ... 27
3.7.2 Qualitative Data Analysis ... 28
CHAPTER IV ... 30
FINDING AND DISCUSSION ... 30
4.1 Findings ... 30
4.1.1 EFL University Student’s Satisfaction in Online Learning during the COVID-19 Pandemic in General ... 30
4.1.2 EFL University Student’s Satisfaction in Online Learning during the COVID-19 Pandemic based on Student’s Satisfaction Items ... 31
4.1.3 EFL University Student’s Expectations towards Blended Learning in the Post-Pandemic Era ... 31
4.2 Discussion ... 70
4.3 Implications ... 82
CHAPTER V ... 84
CONCLUSION AND SUGGESTIONS ... 84
5.1 Summary ... 84
5.2 Conclusion ... 86
5.3 Suggestions ... 87
REFERENCES ... 89
LIST OF TABLES
Table 3.1. Cross Tabulation ... 24
Table 3.2. Level of Content Validity ... 24
Table 3.3 The Judgment of the Questionnaires ... 24
Table 3.4 The Judgment of the Interview Guideline... 25
Table 3.5 Reliability Statistics ... 26
Table 3.6 Students’ Satisfaction Categories... 28
Table 4.1 Students’ Satisfaction in Online Learning during the COVID-19 Pandemic in General ... 30
Table 4.2 The Thematic Analysis of the Interview Session ... 31
LIST OF FIGURES
Figure 3.1. Scheme of Method of Data Collection ... 27 Figure 3.2. The Qualitative Data Analysis Model ... 29
LIST OF APPENDIXES
Appendix 1. The Blueprint of the Questionnaire ... 100
Appendix 2. Expert Judges Sheet Instrument: Questionnaire ... 103
Appendix 3. Final Questionnaire of Students ... 109
Appendix 4. Interview Guidelines Draft ... 112
Appendix 5. Interview Guidelines ... 114
Appendix 6. Expert Judges Sheet Instrument: Interview Guide ... 119
Appendix 7. The Result of Students’ Questionnaire ... 123
Appendix 8. Students’ Satisfaction in Online Learning during the COVID-19 Pandemic based on Each Items of Four Factors ... 131
Appendix 9. The Result of Empirical Validity ... 134
Appendix 10. The Result of Students’ Interview ... 143
