View of [KORESPONDENSI PUBLIKASI JURNAL BEREPUTASI]Determinants of Overall Public Trust in Local Government: Meditation of Government Response to COVID-19 in Indonesian Context

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KORESPONDENSI PUBLIKASI JURNAL BEREPUTASI Bagian 1: Identitas dan Indeksasi Jurnal

Nama Jurnal: Transforming Government: People, Process and Policy URL Jurnal: https://www.emerald.com/insight/publication/issn/1750-6166 URL Artikel: https://www.emerald.com/insight/content/doi/10.1108/TG-08-2020-

0193/full/pdf?title=determinants-of-overall-public-trust-in-local-government-meditation-of- government-response-to-covid-19-in-indonesian-context

Scopus Link: https://www.scopus.com/sourceid/19200156938

Scimago Link: https://www.scimagojr.com/journalsearch.php?q=21100803571&tip=sid&clean=0

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Bagian 2: Komunikasi Publikasi dengan Editor Journal

Judul Artikel: Determinants of Overall Public Trust in Local Government: Meditation of Government Response to COVID-19 in Indonesian Context

Penulis Pertama dan Korespondensi:

Dadang Hartanto (Department of Public Administration, Universitas Muhammadiyah Sumatera Utara, Medan, Indonesia; Email: dadanghartanto@umsu.ac.id).

Penulis Anggota:

 Siti Masliani (Universitas Muhammadiyah Sumatera Utara, Medan, Indonesia)

Histori Publikasi

0. Pendaftaran akun ke jurnal: 8 Agustus 2020: Transforming Government: People, Process and Policy - Account Created in Manuscript Central

1. Submit Paper: 9 Agustus 2020; Transforming Government: People, Process and Policy - TG- 08-2020-0193

2. Keputusan Editor: 1 September 2020; Transforming Government: People, Process and Policy - Decision on Manuscript ID TG-08-2020-0193

3. Peringatan Revisi dari Editor: 15 September 2020; Reminder: Transforming Government: People, Process and Policy

4. Submit Revisi: 27 September 2020: Transforming Government: People, Process and Policy - TG-08-2020-0193.R1

5. Update author dari editor: 27 September 2020; Transforming Government: People, Process and Policy - Author update

6. Update author dari editor: 6 November 2020; Transforming Government: People, Process and Policy - Author update

7. Keputusan Editor: 6 November 2020; Transforming Government: People, Process and Policy - Decision on Manuscript ID TG-08-2020-0193.R1

8. Update artikel dari editor: 12 Januari 2021; Update on your article 'Determinants of Overall Public Trust in Local Government: Meditation of Government Response to COVID-19 in Indonesian Context'

9. Artikel publish online: 8 Februari 2021: TG - Determinants of Overall Public Trust in Local Government: Meditation of Government Response to COVID-19 in Indonesian Context, is now published online.

10. Artikel Published: 17 Februari 2021; Congratulations Dr. Hartanto, your article has been published!

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Transforming Government: People, Process and Policy - Account Created in Manuscript Central

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Transforming Government: People, Process and Policy

<onbehalfof@manuscriptcentral.com> Sat, Aug 8, 2020 at

12:59 Reply-to: cbmarcolin@gmail.com

To: dadanghartanto@umsu.ac.id 08-Aug-2020

Dear Dr. Hartanto:

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Transforming Government: People, Process and Policy - TG-08-2020-0193

1 message

<onbehalfof@manuscriptcentral.com> Sun, Aug 9, 2020 at

Dear Dr. Hartanto:

Your manuscript entitled "An Empirical Investigation of Determinants of Overall Public Trust in Local

Government with Meditating Role of the Government Response to COVID-19 in Context of Indonesia" has been successfully submitted online and is presently being given full consideration for publication in the

Transforming Government: People, Process and Policy.

Your manuscript ID is TG-08-2020-0193.

Please mention the above manuscript ID in all future correspondence or when calling the oﬃce for questions.

If there are any changes in your street address or e-mail address, please log in to Manuscript Central at https://mc.manuscriptcentral.com/tgppp and edit your user information as appropriate.

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Please note that Emerald requires you to clear permission to re-use any material not created by you. If there are permissions outstanding, please upload these when you submit your revision or send directly to Emerald if your paper is accepted immediately. Emerald is unable to publish your paper with permissions outstanding.

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All of our subscription journals give you the option of publishing your article open access, following payment of an article processing charge (APC). To ﬁnd the APC for your journal, please refer to the APC price list:

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If you would like to publish your article open access please contact openaccess@emeraldgroup.com Thank you for submitting your manuscript to the Transforming Government: People, Process and Policy.

Sincerely, Carla Marcolin

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Transforming Government: People, Process and Policy - Decision on Manuscript ID TG-08-2020-0193

1 message

<onbehalfof@manuscriptcentral.com> Tue, Sep 1, 2020 at

00:01 Reply-to: avisvizi@gmail.com

Dear Dr. Hartanto:

Manuscript ID TG-08-2020-0193 entitled "An Empirical Investigation of Determinants of Overall Public Trust in Local Government with Meditating Role of the Government Response to COVID-19 in Context of Indonesia"

which you submitted to the Transforming Government: People, Process and Policy, has been reviewed. The comments of the referee(s) are included at the bottom of this letter.

The referee(s) have made several very constructive recommendations on how your work can be improved. The decision is MAJOR REVISION. Therefore, I invite you to respond to the referee(s)' comments and revise your manuscript.When revising your paper, please, make sure that the word count requirement is respected (6000 words).

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Once again, thank you for submitting your manuscript to the Transforming Government: People, Process and Policy and I look forward to receiving your revision.

Sincerely, Dr. Anna Visvizi

Guest Editor, Transforming Government: People, Process and Policy avisvizi@gmail.com

Referee(s)' Comments to Author:

Referee: 1

Recommendation: Minor Revision Comments:

Improve your paper by addressing all the minor corrections.

Additional Questions:

1. Originality: Does the paper contain new and signiﬁcant information adequate to justify publication?: Yes, this paper contains new and signiﬁcant information adequate to justify publication.

2. Relationship to Literature: Does the paper demonstrate an adequate understanding of the relevant literature in the field and cite an appropriate range of literature sources? Is any significant work ignored?: The literature review section is well furnished. This paper demonstrates an adequate understanding of the relevant literature in the field and cites an appropriate range of literature sources.

3. Methodology: Is the paper's argument built on an appropriate base of theory, concepts, or other ideas? Has the research or equivalent intellectual work on which the paper is based been well designed? Are the methods employed appropriate?: The methodology section is quite good, but I have some objections:

(1) The language of the questionnaire needs to be mentioned in the paper. Is it English or local? If it is local, then who validates all the scales used in this paper in the local language ﬁrst? Please mention. If the language of the questionnaire in English, then my question is how can you collect data precisely by using a foreign language?

(2) The data were collected from only two cities, but how these two cities can represent overall Indonesia? You have to collect data from more cities and also from rural sites to make this study more reliable. Otherwise mentioned it as a single-site survey.

(3) The sample size is not appropriate. Only 330 observations can not portrait the actual picture of the country.

Increase observations or mention it as a pilot survey.

4. Results: Are results presented clearly and analysed appropriately? Do the conclusions adequately tie together the other elements of the paper?: Give some time to the results section and conclusions so that the reader can easily understand your ﬁndings. Otherwise, it is adequate.

5. Implications for research, practice and/or society: Does the paper identify clearly any implications for research, practice and/or society? Does the paper bridge the gap between theory and practice? How can the research be used in practice (economic and commercial impact), in teaching, to inﬂuence public policy, in research (contributing to the body of knowledge)? What is the impact upon society (inﬂuencing public

attitudes, affecting quality of life)? Are these implications consistent with the ﬁndings and conclusions of the paper?: This paper deals with a political concept and the ﬁndings are drawn from only 330 primary data. The data set is poor to overcome bias. Moreover, perception analysis is also subject to a well-known

methodological bias problem. Therefore, I think a study like this paper, which is based on only 330 opinions, can provide serious misleading results to the policymakers, and its implication in the society will be

insigniﬁcant. So, my opinion is-either increase the data or mention in the title it is a pilot survey or a single-site survey.

6. Quality of Communication: Does the paper clearly express its case, measured against the technical language of the ﬁeld and the expected knowledge of the journal's readership? Has attention been paid to the clarity of expression and readability, such as sentence structure, jargon use, acronyms, etc.: There are some problems with the quality of communication. It will be best for the author if a native speaker goes through the

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paper. There are some spelling mistakes too that should be corrected.

Referee: 2

Recommendation: Major Revision Comments:

First I should like to congratulate your for your topic. It is a very good one. I enjoyed reading your paper, which is very clear, well written, and understandable. I hope oyu are not discouraged by my many comments on the method. Please, consider them, you will not regret. Honestly, I think that taking this challenge is doable and it is a necessity. I wish you good luck.

Additional Questions:

1. Originality: Does the paper contain new and signiﬁcant information adequate to justify publication?: Yes.

The idea to test the hypothesis that the perceived response to COVID-19 may have a mediating role between trust and the the hypothesized other factors of trust is original.

2. Relationship to Literature: Does the paper demonstrate an adequate understanding of the relevant literature in the ﬁeld and cite an appropriate range of literature sources? Is any signiﬁcant work ignored?: I suggest that in addition to thepresent review of literature two more block of literature be presented and analyzed.

First, and most importantly, literature on criteria and parameters to measure citizens' trust in government policies.

Second, any existing literature on other factors that determine trust, beyond the three factors retained by the authors.

3. Methodology: Is the paper's argument built on an appropriate base of theory, concepts, or other ideas? Has the research or equivalent intellectual work on which the paper is based been well designed? Are the methods employed appropriate?: Partly.

Three lines of improvements are needed: 1) explain the limitations of the method, 2) be much clearer about the implementation of the method, and 3) improvements to the method.

Speciﬁcally, I strongly suggest the authors to consider the following:

1) The study is based on a cross-sectoral sample, as stated in the manuscript. In terms of trust modelling, this is not only unusual, it is a kind of limitation. It does not mean that the author should not do so, but they shall explain it. As a matter of fact, trust models usually take a time-series and check if between time-1 and time-2 trust has increased and if the factors selected are determining this increase, or not.

2) It is absolutely fundamental to explain how the authors measure "trust". This is not done. As said above, trust determination is usually done over a time period. As the authors make an enquiry at one point in time, this raises the essential and tricky question: what is trust in absolute terms? Is there an absolute measure of trust? And how is that measured? Without clarifying that, I think the author should avoid to publish their research. Large institutions, such as the EU and the World Bank, make periodic trust surveys in order to measure improvements in level of trust. The authors are certainly aware of them.

3) The authors asked to the same persons what are their perceived transparency, perceived accountability and perceived responsiveness, as well as their trust level. This is also a limitation that shall be explained in the article. We would rather expect to have two samples of persons, one where the three hypothesized factors are measured, and the other where the level of trust is measures. Asking all those questions to the same

individuals may result, at worse, in testing if the individuals are logical and consistent with themselves, and not measuring the actual relationship between the left-side and the right-side of the equation. Ideally of course, we would suggest to have an objective measure of the three factors, and an enquiry of the individual's trust level.

Of course, this limitation is compounded by the fact that the study is don at one single instant of time, and not over a period of time.

4) As said above, a literature review on other factors of trust is suggested. In addition, the authors should consider that their model may omit additional factors of trust. I come back to this below, when I comment about correlation vs. causality.

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5) As an extension of the previous point 4, I would like to elaborate on age, sex and revenue. The enquiry has collected data on those three parameters. But they use it only for checking if the sample is representative. I suggest the authors to go further. It is necessary to test if those parameters are also relevant factors in the model. Do males have more trust than females? Do wealthier persons assess the accountability better than poorer ones? Do younger persons assess transparency better than older ones? Those are important

clarifications to make. For example, if a government is very transparent online, younger persons may be highly satisfied but older ones dissatisfied. If the government is very transparent but has little online presence, the reverse would result. This is important to do to check if there is any bias in the method itself, especially, again, because the study is at one single instant in time and not measuring improvement of trust over time, which would neutralize the bias; and because the same person is asked and answering questions on both the left- side and the right-side of the equation. In technical terms, those variable such as age etc. should be included into the model as "control variables" to ensure that they, indeed, do not play any role.

5) Correlation vs causality. The paper needs to be clearer about what is measured, even more so given the above considerations. To a large extent, the paper uses terms such as "related to" "positively related", "positive relationship", or “associated”, which is right. However, sometimes the paper jumps to conclusions and uses terms such as "effect", "impact" or “impacting” and other terms assuming causality. The fact is that the statistical tools used did not test causality, but only correlation. The beta-statistic is only on correlation, as is the t-statistic. The R square is simply testing is the variance on the left side of the equation is explained by the variance on the right side, which is certainly more than a mere beta-statistic, but still falls short of a deﬁnitive assessment of causality between the endogenous variable and the exogenous variables. Back to the R-square.

Yes, this statistics is high. But it does not amount to a proof of causality, in particular if the time-dimension is omitted.

I suggest that the terminology used be limited strictly to statements on correlation. Examples: there is a positive correlation between transparency and trust. But: the causality may well go the other way around. E.g.

if a government feels that it enjoys public trust it will dare to be more transparent, and if its feels distrust it will retain information. More crucially, if a citizen trusts the government for any reason, including irrational ones, he will certainly feel happy with the level of transparency and declare it that way in your questionnaire. If a citizen for any reason distrusts the government he will always feel transparency is not good enough. Again, this is why the author should consider extending the literature review and the analysis of limitations as stated above.

Another reason to recommend the author that they focus on correlation rather than causality is, again, related to temporality. The concept of causality is somehow linked with time: What has happened yesterday

(transparency) determines what happens today (your trust). Without time dimension, it will be a challenge for the author to explain what type of causality they are testing, what is the nature of that causality at one instant of time. Again, the authors should make sure they are note merely testing if individuals are delivering

consistent and logical answers.

The conﬁrmatory analysis presented on page 9 is a good step. But the authors should consider to go beyond that as explained above.

6) At the risk of repeating myself, and coming back to point 2, the key question is: what explains the

VARIABILITY in trust. Hence, the ﬁrst question is to clarify in the paper how to measure the variance in trust that has been explained. Especially in the absence of a time dimension this needs to be clariﬁed.

7) Another question of terms used relate to the term "perceived". Actually, all variables tested are "perceived"

values. Not only transparency, accountability, and responsiveness are "perceived" values, but also the core variable of "response to COVID-19" is a perceived value. The authors to a very large extent make it clear, but there are exceptions. For example, on page 3, line 7, I suggest to add "perceived" before "response", and so on through the text. The same at line 31 of page 1 (Abstract).

8) As to the limitations, the authors rightly state the limitation in terms of formation of the sample, at the bottom of page 7. This limitation is unfortunate, but understandable. Where I have a question is in respect of the term “approached randomly” at line 3 of page 8. How can citizens be genuinely picked randomly after what is said on page 7? Does that simply mean that the collectors were advised to pick people at random, or

systematically? In that case, how is “random” deﬁned here? I assume that the data collection is done at a given place and at a given time, and just for that there is no total random. I the collector stands two blocks away from a mosque on Friday at 3pm, he will collect data form a high proportion of worshippers, not knowing it.

While if he stand there at 12h30 all worshipers would be in the mosque and not captured by the survey. In either case the distribution in terms of age, sex and revenue would probably not reveal that bias. In addition, how is it ensure that in fact, the collectors really make abstraction of any psychological factors and act at

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random. Would they stop a busy lady with shopping bags and two babies in her arms, or a cyclist? What about the class of people who only move around by car or motorbike? I fear that in the term “approached randomly”

random only qualiﬁes how people are approached in the last meters, but not all choices made before that.

4. Results: Are results presented clearly and analysed appropriately? Do the conclusions adequately tie together the other elements of the paper?: Yes, the paper is clear, and the conclusions are in line with the content.

5. Implications for research, practice and/or society: Does the paper identify clearly any implications for research, practice and/or society? Does the paper bridge the gap between theory and practice? How can the research be used in practice (economic and commercial impact), in teaching, to inﬂuence public policy, in research (contributing to the body of knowledge)? What is the impact upon society (inﬂuencing public

attitudes, affecting quality of life)? Are these implications consistent with the ﬁndings and conclusions of the paper?: Yes, the hypothesis tested ﬁlls a gap.

6. Quality of Communication: Does the paper clearly express its case, measured against the technical language of the ﬁeld and the expected knowledge of the journal's readership? Has attention been paid to the clarity of expression and readability, such as sentence structure, jargon use, acronyms, etc.: To a large extent, but could be improved.

For example, the paper uses "OTL - overall trust in the local government" and "OPT - overal public trust" to mean exactly the same thing. This should be harmonized.

Sometimes on pages 11-12 the capital latin letter B is used instead of the greek caracter beta.

A small hint: on line 43/44 of page 10 it is written "Table 3" while "Table 2" is meant.

In table 1, it should be clariﬁed that "P." means "perceived".

But in general teh paper is very well written.

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Reminder: Transforming Government: People, Process and Policy

1 message

<onbehalfof@manuscriptcentral.com> Tue, Sep 15, 2020 at

To: dadanghartanto@umsu.ac.id 15-Sep-2020

Dear Dr. Hartanto:

Recently, you received a decision on Manuscript ID TG-08-2020-0193, entitled "An Empirical Investigation of Determinants of Overall Public Trust in Local Government with Meditating Role of the Government Response to COVID-19 in Context of Indonesia." The manuscript and decision letter are located in your Author Centre at https://mc.manuscriptcentral.com/tgppp

This e-mail is simply a reminder that your revision is due on 29-Sep-2020.

Please click the link to create a revision: *** PLEASE NOTE: This is a two-step process. After clicking on the link, you will be directed to a webpage to conﬁrm. ***

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If you need extra time, please contact me to discuss an extension, which is normally only for 2 weeks. (Please quote your manuscript ID). If you do not request and extension and you miss the deadline, we may have to consider your paper as a new submission.

Please note that Emerald requires you to clear permission to re-use any material not created by you. If there are permissions outstanding, please upload these when you submit your revision. Emerald is unable to publish your paper with permissions outstanding.

Sincerely,

avisvizi@gmail.com

Editor, Transforming Government: People, Process and Policy avisvizi@gmail.com

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Transforming Government: People, Process and Policy - TG-08-2020-0193.R1

1 message

<onbehalfof@manuscriptcentral.com> Sun, Sep 27, 2020 at

To: dadanghartanto@umsu.ac.id 26-Sep-2020

Dear Dr. Hartanto:

Your revised manuscript entitled "Determinants of Overall Public Trust in Local Government: Meditation of Government Response to COVID-19 in Indonesian Context" has been successfully submitted online and is presently being given full consideration for publication in the Transforming Government: People, Process and Policy.

Your manuscript ID is TG-08-2020-0193.R1.

Please mention the above manuscript ID in all future correspondence or when calling the oﬃce for questions.

If there are any changes in your street address or e-mail address, please log in to Manuscript Central at https://mc.manuscriptcentral.com/tgppp and edit your user information as appropriate.

You can also view the status of your manuscript at any time by checking your Author Centre after logging in to https://mc.manuscriptcentral.com/tgppp

Please note that Emerald requires you to clear permission to re-use any material not created by you. If there are permissions outstanding, please upload these when you submit your revision or send directly to Emerald if your paper is accepted immediately. Emerald is unable to publish your paper with permissions outstanding.

Open Access?

All of our subscription journals give you the option of publishing your article open access, following payment of an article processing charge (APC). To ﬁnd the APC for your journal, please refer to the APC price list:

http://www.emeraldgrouppublishing.com/openaccess/apc_price_list.pdf

Emerald has established partnerships with national consortium bodies to offer a number of APC vouchers for eligible regions and institutions. To check your eligibility please refer to the open access partnerships page:

http://www.emeraldgrouppublishing.com/openaccess/oapartnerships.htm

If you would like to publish your article open access please contact openaccess@emeraldgroup.com Thank you for submitting your manuscript to the Transforming Government: People, Process and Policy.

Sincerely, Carla Marcolin

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Transforming Government: People, Process and Policy - Author update

1 message

<onbehalfof@manuscriptcentral.com> Sun, Sep 27, 2020 at

To: dadanghartanto@umsu.ac.id, sitimasliana@umsu.ac.id 27-Sep-2020

Dear Author(s)

It is a pleasure to inform you that your manuscript titled Determinants of Overall Public Trust in Local

Government: Meditation of Government Response to COVID-19 in Indonesian Context (TG-08-2020-0193.R1) has passed initial screening and is now awaiting reviewer selection. The manuscript was submitted by Dr.

Dadang Hartanto with you listed as a co-author. As you are listed as a co-author please log in to

https://mc.manuscriptcentral.com/tgppp and check that your account details are complete and correct, these details will be used should the paper be accepted for publication.

I am currently identifying and contacting reviewers who are acknowledged experts in the field. Since peer review is a voluntary service it can take time to find reviewers who are both qualified and available. While reviewers are being contacted, the status of your manuscript will appear as 'Reviewer Invited'.

Once a reviewer agrees to review your manuscript, the status will change to 'Under Review'. When I have received the required number of expert reviews, the status will change to 'Ready for Decision' while I evaluate the reviews before making a decision on your manuscript.

Yours sincerely, Carla Marcolin

Editorial Assistant, Transforming Government: People, Process and Policy

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Transforming Government: People, Process and Policy - Author update

1 message

<onbehalfof@manuscriptcentral.com> Fri, Nov 6, 2020 at

To: dadanghartanto@umsu.ac.id, sitimasliana@umsu.ac.id 06-Nov-2020

Dear Author(s),

It is a pleasure to inform you that all required reviews have been received for your manuscript entitled

"Determinants of Overall Public Trust in Local Government: Meditation of Government Response to COVID-19 in Indonesian Context" and that your paper is now awaiting an Editor Decision.

Yours sincerely, Carla Marcolin

Editorial Assistant, Transforming Government: People, Process and Policy

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Transforming Government: People, Process and Policy - Decision on Manuscript ID TG-08-2020-0193.R1

1 message

<onbehalfof@manuscriptcentral.com> Fri, Nov 6, 2020 at

To: dadanghartanto@umsu.ac.id, sitimasliana@umsu.ac.id 06-Nov-2020

Dear Hartanto, Dadang; Siregar, Siti

It is a pleasure to accept your manuscript TG-08-2020-0193.R1, entitled "Determinants of Overall Public Trust in Local Government: Meditation of Government Response to COVID-19 in Indonesian Context" in its current form for publication in Transforming Government: People, Process and Policy. Please note, no further changes can be made to your manuscript.

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Thank you for your contribution. On behalf of the Editors of Transforming Government: People, Process and Policy, we look forward to your continued contributions to the Journal.

Sincerely, Dr. Anna Visvizi

Editor, Transforming Government: People, Process and Policy avisvizi@gmail.com

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Update on your article 'Determinants of Overall Public Trust in Local Government:

Meditation of Government Response to COVID-19 in Indonesian Context'

1 message

<manuscriptadmin@emerald.com> Tue, Jan 12, 2021 at 19:18

To: dadanghartanto@umsu.ac.id

Dear Dadang Hartanto,

Article Title: Determinants of Overall Public Trust in Local Government: Meditation of Government Response to COVID-19 in Indonesian Context

Article Id: 656529

Thank you for choosing to publish with Emerald Publishing.

Your article which will publish in Transforming Government: People, Process and Policy has been received for production.

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TG - Determinants of Overall Public Trust in Local Government: Meditation of Government Response to COVID-19 in Indonesian Context, is now published online.

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<adminTrackit@emeraldpublishing.com> Mon, Feb 8, 2021 at 19:17

08-Feb-2021

TG - Transforming Government: People, Process and Policy Emerald Insight Date: 08-Feb-2021

I am pleased to inform you that Determinants of Overall Public Trust in Local Government: Meditation of Government Response to COVID-19 in Indonesian Context of Transforming Government: People, Process and Policy has been published on Emerald Insight.

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Dear Dr. Hartanto,

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Emerald <replies@emerald.com> Wed, Feb 17, 2021 at 18:02

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