TEKNOLOGI INFORMASI Information Technology
R. Ari Rahmat Indra Cahyadi
.VP Perencanaan VP Planning
Warga Negara Indonesia, berdomisili di Bandung. Beliau berusia 38 tahun dan lahir di Bandung pada tanggal 6 Oktober 1979. Beliau diangkat sebagai VP Perencanaan berdasarkan Surat Keputusan No.012316/SK/001/PUSAT/ICON+/2017 Februari 2017. Beliau meraih gelar Sarjana Teknik Eletronika dari Institut Teknologi Bandung tahun 2003 dan gelar Magister Manajemen Bisnis dari Universitas Prasetiya Mulya tahun 2016. Beliau memulai karirnya di ICON+ sejak tahun 2003 dan pernah menjabat diberbagai posisi dan divisi. Beliau menjabat sebagai Vice President Perencanaan pada Sub Direktorat Perencanaan dan Operasi sejak Februari 2017 hingga sekarang. Pendidikan atau Pelatihan yang pernah beliau ikuti antara lain Business Value Creation pada 22 – 24 Februari 2017 yang diselenggarakan oleh IPMI Business School, Jakarta, Established Strategic Planning pada 29 – 30 Mei 2017 yang diselenggarakan di Jakarta, Pra EE II pada 11 – 18 September 2017 yang diselenggarakan oleh PLN Udiklat Jakarta, dan Assessment Pra EE II pada 25 – 26 September 2017 yang diselenggarakan oleh PLN Assessment Center Jakarta.
Indonesian Citizen, domiciled in Bandung. He is 38 years old and was born in Bandung on October 6, 1979. He was appointed as VP Planning based on the Decree No.012316/SK/001/PUSAT/ICON+/2017 in February 2017.He earned a Bachelor’s degree in Eletronics from the Bandung Institute of Technology in 2003 and a Masters in Business Management from Prasetiya Mulya University in 2016. He began his career at ICON + since 2003 and has served in various positions and divisions. He served as Planning Vice President in the Planning and Operations Sub-Directorate from February 2017 to the present. Education or Training that he participated in included Business Value Creation on February 22-24, 2017 organized by IPMI Business School, Jakarta; Exclusive Round Table on August 10, 2017 held in Jakarta, Pre EE II on 11-18 September 2017 organized by PLN Udiklat Jakarta, and Pre EE II Assessment on September 25-26 2017 organized by the PLN Assessment Center Jakarta.
Information Management
The management of ICON+ information technology is under the responsibility of the Planning Directorate based on the Directors Decree Number: 012603/SK/001/PUSAT/ICON+/2017.
Visi dan Misi Pengelolaan Teknologi Informasi
Visi To Deliver Strategic Services for BusinessMisi Menjadi penyedia sistem TI yang dapat meningkatkan business Key Performance Indicator (KPI) dengan sistem TI yang andal, aman, dan terpercaya yang sesuai dengan perkembangan bisnis.
Pengembangan Layanan Sistem Teknologi Informasi
Pada tahun 2017, program teknologi informasi meliputi:
1. Program desain, implementasi, improvement dan Operasional Teknologi Informasi Internal:
› Program Desain dan implementasi yaitu Integrasi aplikasi OLIVE (ODS) ke SAP, Integrasi Aplikasi FSO aktivasi ke CRM untuk pilot project SBU Surabaya, Go Live CRM, Implementasi Seat Management, pemenuhan fasilitasi TI di SBU dan sub SBU baru (mesin presensi, telephony, dan jaringan), aplikasi penunjang monitoring perangkat untuk pelanggan, implementasi workflow tools untuk menunjang development aplikasi, implementasi aplikasi ISP, implementasi Field Support Mobile, dan mendukung bundling produk ESDM untuk permintaan Management System;
› Program Improvement, antara lain Improvement Firewall DMZ, Upgrade EMS Coriant, Implementasi integrase otentikasi SAP ke AD;
› Program Operasional yaitu Switchover SAP kedua.
2. Program Kebijakan Teknologi Informasi, meliputi kebijakan Penyediaan dan Pemanfaatan Fasilitas TI korporat, kebijakan Standar laptop dan desktop, kebijakan Standar aplikasi pada alat kerja, kebijakan Standar support laptop dan desktop;
3. Program Desain, Implementasi dan improvement Data Center dengan dilakukannya peremajaan infrastruktur P2APST PLN, upgrade Kapasitas Core Switch Data Center, upgrade kapasitas core switch DC, dan upgrade kapasitas cloud.
ICON+ berupaya untuk terus proaktif dalam melahirkan inovasi- inovasi terkait improvement proses bisnisnya. Pada tahun 2017, ICON+ merilis 2 (dua) buah aplikasi dan 1 (satu) program kerja internal yang mendukung bisnis perusahaan. Aplikasi tersebut adalah
› One Day Service Payment yang dirancang agar invoice mitra perusahaan dapat lebih cepat terverifikasi serta memudahkan controlling terhadap setiap invoice yang masuk.
› Customer Relationship Management (CRM) merupakan sebuah moderinasasi dan simplifikasi tools yang telah ada. CRM merupakan aplikasi yang terdiri dari tools Sales, Aktivasi, Billing, Collection, dan Customer Loyalty. Melalui aplikasi ini maka layanan kepada pelanggan akan menjadi lebih cepat dengan solusi aplikasi yang end-to-end.
Vision and Mission of Information Technology
Vision To Deliver Strategic Services for BusinessMission Becoming an IT system provider that can improve the Business Key Performance Indicator (KPI) with a reliable, safe, and trusted IT system that is in line with business development.
Information Technology System Development Services
In 2017, information technology programs include:
1. Program for the design, implementation, improvement and operation of Internal Information Technology:
› Design and implementation programs namely OLIVE application integration (ODS) to SAP, FSO application integration activation to CRM for SBU Surabaya pilot project, Go Live CRM, Seat Management Implementation, fulfillment of IT facilitation in new SBUs and sub-SBUs (presence machines, telephony, and network), applications to support device monitoring for customers, implementation of workflow tools to support application development, ISP application implementation, Mobile Field Support implementation, and support for bundling ESDM products for Management System requests;
› Improvement programs, including the DMZ Firewall Improvement, the Coriant EMS Upgrade, SAP integrate authentication implementation into AD;
› The Operational Program is the second SAP Switchover.
2. The Information Technology Policy Program, covering the policy of Providing and Utilizing corporate IT Facilities, laptop and desktop Standard policies, Standard application policies on work tools, Standard policies to support laptops and desktops;
3. Design, Implementation and improvement Data Center programs by carrying out P2APST PLN infrastructure rejuvenation, Core Switch Data Center capacity upgrades, DC core switch capacity upgrades, and cloud capacity upgrades.
ICON+ strives to continue to be proactive in delivering innovations related to the improvement of its business processes. In 2017, ICON+
released 2 (two) applications and 1 (one) internal work program that supports the company’s business. The application was:
› One Day Service Payment that was designed so that invoices of partner company could be verified faster and easier to control for every incoming invoice.
› Customer Relationship Management (CRM) is a moderation and simplification of existing tools. CRM is an application that consists of tools Sales, Activation, Billing, Collection, and Customer Loyalty. Through this application, service to customers will be faster with end-to-end application solutions.
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Analisis dan Pembahasan Manajemen
Management Discussion and Analysis Tata Kelola Perusahaan
Corporate Governance Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility
› Seat Management untuk inovasi program kerja internal. Seat Management merupakan metode pengoordinasian semua workstation dalam jaringan perusahaan dimulai dari proses instalasi, operasi, serta pemeliharaan hardware dan software dalam setiap workstation di lingkungan ICON+. Diharapkan melalui Seat Management, dapat terciptanya efisiensi biaya sewa alat kerja.
Hardware Operating System
DELIVERY
1
AS IS
No Policy
SUPPORT
2
Hardware
Asset Management N/A No MTTR
Hardware Operating System
Push Policy
DELIVERY
1
SUPPORT
2
TO BE
Asset Recording
Hardware Asset Management (Asset Tracking)
Centralize OS Policy Management MTTR
LAYANAN LEBIH LENGKAP DENGAN SEAT MANAGEMENT More Complete Service With Seat Management
Aplikasi Teknologi Informasi
Untuk mendukung kelancaran proses bisnis, maka ICON+ telah menerapkan beberapa sistem dan aplikasi teknologi informasi berikut:
Aplikasi Teknologi Informasi
.Information Technology Application No Sistem/Aplikasi
.System/ Application
Proses Bisnis
.Business Process
Fungsi Sistem/Aplikasi
.System/Application Function
Rencana Pengembangan
.Expansion plan
1. SAP Keuangan
.Finance
Pencatatan transaksi dan laporan keuangan.
.Transaction and financial report records.
Upgrade Version SAP ERP
Pengadaan
.Procurement
Pencatatan transaksi dan laporan logistik di pusat dan regional (SBU).
.Transaction and logistic report records in central and regional (SBU).
Upgrade Version SAP ERP
SDM HR
Pencatatan transaksi dan laporan terkait pegawai.
Transaction and report records related to Employee.
Upgrade Version SAP ERP
› Seat Management for internal work program innovations. Seat Management was a method of coordinating all workstations within a company’s network starting from the installation, operation, and maintenance of hardware and software on every workstation in the ICON+ environment. It is expected that through Seat Management, the efficiency of the cost of renting work equipment can be created.
Information Technology Application
To support the smooth running of business processes, ICON+ has implemented the following information technology systems and applications:
Aplikasi Teknologi Informasi
.Information Technology Application No Sistem/Aplikasi
.System/ Application
Proses Bisnis
.Business Process
Fungsi Sistem/Aplikasi
.System/Application Function
Rencana Pengembangan
.Expansion plan
2. Dynamic CRM Penjualan
.Sales
Pencatatan transaksi sales dan billing/invoicing kepada pelanggan.
.Recording of sales and billing / invoicing transactions to customers.
Replace dari aplikasi ISmilling
.Replace from the ISmilling application
Penjualan
.Sales
Pencatatan laporan terkait gangguan after sales dari pelanggan untuk kemudian di eskalasi oleh Divisi Fault Management
.Recording reports related to after sales disruption from customers and then escalated by the Fault Management Division
3. Dynamic CRM Aktivasi Layanan
.Service Activation
Project management/aktivasi.
.Project management / activation.
Replace dari aplikasi Lisa
.Replace from the Lisa application
4. IBC Sekretariat
.Secretariat
Mendukung surat menyurat lintas divisi di lingkungan Perusahaan.
.Support cross-division correspondence in the Company’s environment.
5. Imeeting Sekretariat
.Secretariat
Pemesanan ruang meeting.
.Meeting room booking.
6. ERM (Enterprise Risk
Management) Manajemen Resiko
.Risk Management
Pemetaan risk management untuk seluruh divisi terkait anggaran dan proyek di atas Rp1 miliar.
.Risk management mapping for all divisions related to budget and project above the value of IDR1 billion.
7. iSPP Anggaran
.Budget
Sistem monitoring dan informasi untuk mendukung proses pengadaan (user menyampaikan informasi dan permohonan mulai dari pembuatan TOR, KKR, KKO, RAB, dan HPS kepada Divisi Anggaran).
.Monitoring and information system to support procurement process (user delivers information and request, starting from drafting TOR, KKR, KKO, RAB, and HPS to Budget Division).
8. AMARTA Manajemen Aset
.Asset Management
Inventory management (perangkat network operasional) router, switch, panjang kabel dari 1 POP ke POP lain.
.Inventory management (operational network equipment) router, switch, cable length from 1 POP to another POP.
9. AX dan CRM Dynamics Sales/Pemasaran/
Customer Loyalty
.Sales / Marketing / Customer Loyalty
Mendukung proses bisnis sales dan billing untuk loyalty pelanggan.
.Support sales and billing business processes for customer loyalty.
Peningkatan fungsi CRM yang dapat mendukung proses bisnis
.Improved CRM functions that can support business processes 10. FSM Fault Management Penyelesaian gangguan terkait network oleh Tim Serpo
berdasarkan jarak terdekat dengan Tim Serpo.
.Completion of network-related disturbance by Serpo Team based on the nearest distance to Serpo Team.
Penggantian dari BISMO
.Replacement from BISMO
11. FMS (Fault Management
System) Fault Management Incident ticketing after sales yang di-entry dari Ismilling yang akan dicatat dan ditindaklanjut oleh FMS.
.Incident ticketing after sales entry by Ismilling which will be recorded and followed up by FMS.
12. HELP IT Mendukung kebutuhan user dalam meminta bantuan
kepada pihak TI internal sehingga dapat ditindaklanjuti dan diselesaikan.
.Support user’s needs in requesting assistance to internal IT party to be followed up and completed.
13. EPROC Pengadaan/ Logistik
.Procurement/
.Logistic
Membantu proses pengadaan, mulai dari PR sampai penetapan pemenang.
.Assist procurement process, starting from PR up to determination of winner.
14. SAM (Service Assurance
Management) Membantu dan mempercepat penanganan gangguan terkait
dengan network element.
Assist and accelerate disturbance handling related to network
Mempertajam root cause analysis network Sharpen root cause analysis
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Analisis dan Pembahasan Manajemen
Management Discussion and Analysis Tata Kelola Perusahaan
Corporate Governance Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility
Laporan Kinerja Program Teknologi Informasi
Hingga akhir tahun 2017, Bidang Teknologi Informasi telah melakukan program pengembangan teknologi informasi korporat sebagai berikut :
Laporan Kinerja Program Teknologi Informasi
.Information Technology Program Performance Report
Program | Program Uraian | Description Target | Target Realisasi | Realization Improvement Security Corporate
.Corporate Security Improvement
Improvement Security Corporate
.Corporate Security Improvement
TW 3 100 %
Pengembangan Single development aplikasi korporat
.Development of Single Development Corporate Applications
Implementasi Workflow engine
.Workflow engine implementation
TW 4 100%
Development Sistem Service Inventory Network
.Development Service System Inventory Network
Implementasi system inventory terkait ISP, dan upgrade EMS Coriant.
.Implementation of inventory systems related to ISPs, and upgrading of Coriant EMS.
TW 4 60%
Implementasi infrastruktur baru P2APST
.Implementation of new P2APST infrastructure
Implementasi infrastruktur baru P2APST
.Implementation of new P2APST infrastructure
TW 4 20%
Upgrade Kapasitas Core Switch Data Center
.Upgrade Core Switch Data Center Capacity
Upgrade Kapasitas Core Switch Data Center
.Upgrade Core Switch Data Centers Capacity
TW 4 40%
Upgrade Kapasitas Cloud
.Upgrade Cloud Capacity
Penambahan lisensi penunjang infrastruktur layanan cloud.
.Addition of licenses supporting cloud service infrastructure.
TW 4 70%
Implementasi CRM
.CRM Implementation
Implementasi aplikasi CRM
.Implementation of CRM applications
TW 4 100%
Seat Management
.Seat Management
Implementasi Seat Management
.Seat Management Implementation
TW 4 70%
Rencana Pengembangan Teknologi Informasi 2017
Untuk mendukung kelancaran proses bisnis tahun 2017, berikut rencana pengembangan teknologi informasi ICON+ :
Program Desain, Implementasi, improvement dan Operasional Teknologi Inforamasi Internal.
1. Program Desain dan implementasi
› Integrasi aplikasi OLIVE (ODS) ke SAP
› Integrasi Aplikasi FSO aktivasi ke CRM untuk pilot project SBU Surabaya
› Go Live CRM
› Implementasi Seat Management
› Pemenuhan fasilitasi TI di SBU dan sub SBU baru (mesin presensi, telephony, dan jaringan)
› Aplikasi penunjang monitoring perangkat untuk pelanggan
› Implementasi workflow tools untuk menunjang development aplikasi
› Implementasi aplikasi ISP
› Implementasi Field Support Mobile
Information Technology Program Performance Report
Until the end of 2017, the Information Technology Field has carried out the corporate information technology development program as follows:
Information Technology Development Plan 2017
To support the smooth running of business processes in 2017, the following are plans for developing information technology of ICON+:
Program Design, Implementation, Improvement, and Operations of Internal Information Technology.
1. Design and implementation program
› Integration of OLIVE (ODS) applications to SAP
› Integration of FSO application activation to CRM for the SBU Surabaya pilot project
› Go Live CRM
› Seat Management Implementation
› Fulfillment of IT facilitation in new SBUs and sub-SBUs (presence machines, telephony and networks)
› Application to support device monitoring for customers
› Implement workflow tools to support application development
› Implementation of ISP applications
Program Kebijakan Teknologi Informasi
Terkait tata kelola TI Internal maka di TI Internal diperlukan adanya kebijakan yang mendukung jalannya operasional TI internal. Untuk hal ini TI menjalankan program-program sebagai berikut:
Penyusunan kebijakan TI Internal yang meliputi Kebijakan :
› Penyediaan dan Pemanfaatan Fasilitas TI korporat
› Standar laptop dan desktop
› Standar aplikasi pada alat kerja
› Standar support laptop dan desktop
Program Desain, Implementasi dan improvement Data Center.
TI internal juga mempunyai program sebagai fungsi perencanaan untuk menunjang layanan data center. Di mana programnnya adalah sebagai berikut:
1. Peremajaan infrastruktur P2APST PLN 2. Upgrade Kapasitas Core Switch Data Center 3. Upgrade kapasitas core switch DC 4. Upgrade kapasitas cloud
Audit Teknologi Informasi
ICON+ memahami bahwa bisnis perusahaan terkait dengan Sistem Teknologi Informasi memerlukan pemeliharaan, inovasi, serta kehati- hatian dalam setiap prosesnya. Untuk itu ICON+ melaksanakan audit teknologi informasi secara rutin untuk memastikan bahwa sistem keamanan telah berfungsi dengan baik, serta memastikan desain, implementasi dan program telah sesuai dengan tujuan bisnis Perusahaan.
Pada tahun 2017, kantor akuntan publik Amir Abadi Jusuf, Aryanto, Mawar & Rekan melakukan audit dan berdasarkan hasil audit terdapat 5 (lima) temuan terkait Teknologi Informasi perusahaan. Hasil temuan tersebut merekomendasikan sebagai berikut:
• Melakukan review dan monitoring atas akses pengguna sistem aplikasi SAP secara periodik;
• Menerapkan kesesuaian pengaturan parameter password pada sistem aplikasi, operating system dan database sesuai dengan prosedur pengelolaan password perusahaan;
• Memastikan setiap proses pembuatan dan penonaktifan akses user sistem aplikasi sesuai dengan prosedur formal yang berlaku diperusahaan;
• Membuat kebijakan dan prosedur formal yang disahkan dan mendapatkan persetujuan dari manajemen mengenai pengelolaan back up data sistem aplikasi sebagai acuan dalam melakukan pengelolaan back up data yang sesuai dengan kebutuhan perusahaan;
• Mengoptimalkan proses penyempurnaan dan kajian ulang terhadap aplikasi e-Proc.
Information Technology Policy Program
Regarding internal IT governance, internal IT is needed for policies that support internal IT operations. Therefore, IT is running programs as follows:
The arranging of Internal IT policies includes:
› Provision and utilization of corporate IT facilities
› Standard laptops and desktops
› Standard application on work tools
› Standard support for laptops and desktops
Design, Implementation, and Improvement program of the Data Center.
Internal IT also has a program as a planning function to support data center services. Whereas the program is as follows:
1. Rejuvenation of PLN's P2APST infrastructure 2. Upgrade the Capacity of Core Switch DataCenter 3. Upgrade the capacity of DC core switches 4. Upgrade cloud capacity
Information Technology Audit
ICON+ understands that the company's business related to the Information Technology System requires maintenance, innovation, and prudence in every process. For this reason, ICON+ routinely conducts information technology audits to ensure that the security system is functioning properly, and ensures that the design, implementation and program are in line with the Company's business objectives.
In 2017, Amir Abadi Jusuf, Aryanto, Mawar & Rekan's public accounting office conducted an audit and based on the results of the audit there were 5 (five) findings related to company Information Technology. The findings recommend were as follows:
• Reviewing and monitoring the access of SAP application system users periodically;
• Applying the suitability of password parameter settings to application systems, operating systems and databases in accordance with the procedures for managing company passwords;
• Making sure that every process of making and deactivating access to application system users is in accordance with the formal procedures applicable in the company;
• Making formal policies and procedures that are ratified and obtain approval from management regarding the management of back-up of application system data as a reference in managing back-up data in accordance with company needs;
• Optimizing the process of refinement and review of e-Proc applications.
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Analisis dan Pembahasan Manajemen
Management Discussion and Analysis Tata Kelola Perusahaan
Corporate Governance Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility
ICON+ berkomitmen untuk senantiasa menjaga mutu produk dan layanan sehingga dapat memberikan layanan terbaik kepada pelanggan, serta dapat meningkatkan kontribusi positif bagi pembangunan nasional.
Oleh karena itu, ICON+ melaksanakan sistem manajemen mutu yang berada di bawah tanggung jawab Divisi Perencanaan Korporat, Sub Direktorat Perencanaan, yang dikendalikan oleh Direktorat Perencanaan dan Operasi.
ICON+ berupaya untuk selalu melakukan evaluasi dan perbaikan pada penerapan sistem manajemen mutu. Pada tahun 2017, terdapat beberapa sertifikasi yang telah dilakukan evaluasi dan pembaruan sertifikasi yaitu:
Sertifikasi Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3)
Komitmen ICON+ dalam menerapkan prinsip K3 di setiap lini proses bisnis membuahkan nilai excellent pada hasil Audit Sertifikasi Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) yang dilakukan oleh PT Sucofindo. Pada tahun 2017, pencapaian yang diperoleh oleh ICON+ adalah sebesar 87,34% terhadap 166 kriteria SMK3 yang dipersyaratkan. Hasil audit tersebut membawa ICON+
untuk mendapatkan penilaian penerapan Memuaskan serta Sertifikat
ICON+ is committed to always maintaining product and service quality so that it can always provide the best service to customers, and can increase positive contributions to national development. Therefore, ICON+ implements a quality management system that is under the aegis of the Corporate Planning Division, the Planning Sub-Directorate, which is controlled by the Directorate of Planning and Operations.
ICON+ strives to always evaluate and improve the implementation of the quality management system. In 2017, there are several certification evaluations and certification updates, namely:
Occupational Health and Safety Management System Certification
ICON+’s commitment in applying the K3 principle in each line of business processes yielded excellent value on the results of the Occupational Safety and Health Management System Certification Audit conducted by PT Sucofindo. In 2017, the achievements obtained by ICON+ were 87.34% of the 166 criteria of the required SMK3. The results of the audit brought ICON+ to obtain a satisfactory assessment of the application and the Gold Flag Certificate from the Ministry of