ICON+ obtained Tier III Data Center certification for the Tier Certification of Design Documents (TCDD) category from the Uptime Institute. The certification proves that ICON+ has met international standards in terms of Data Center design topology. Not only that, through this certification ICON+ also guarantees the availability of facilities reaching 99.982%
to all customers. Until the first quarter of 2017, the ICON+ Data Center managed around 97 percent of the business processes of PT PLN (Persero) with 68 million customers. Tier III Data Center Certification is valid until 2018.
Information Security Management System Certification ISO 27001: 2013, ISO 9001: 2015 Quality Management System, and Information Technology Service
Management ISO / IEC 20000-1: 2011
ICON+ obtained the ISO 27001: 2013 Information Security Management System Certification in December 2017. This certification is useful, among others, to ensure organizations have adequate control regarding information security, demonstrate good governance in handling and securing information, as a mechanism to measure the success or failure of controls Information Security safeguards, independent review of Information Security through periodic audits, minimizing risks through a standard risk assessment process, increasing the effectiveness and reliability of information security, and as a form of compliance with regulations, laws and laws relating to Information Security. The certification was carried out by the British Standards Institution.
ICON+ has implemented the ISO 27001 standard since 2013 (ISO 27001: 2005), updated with ISO 27001: 2013 in 2016, and in 2017 there is an expansion of coverage for Clear Channel SCADA Network Services, Integrated Complaints and Complaints Application services (APKT), Centralized Customer Service Application (AP2T) services, and Centralized Revenue Monitoring and Management (P2APST) services.
ISO 9001: 2015 Quality Management System is a certification that guarantees the quality of ICON+ services. This certification is an upgrade of the ISO 9001: 2008 Quality Management System certification for the scope of reactive interference handling to the initial analysis of disturbances in the SLA Management Customer Violation (Response Time) Network Services and IT products, Warehouse Material Governance, and expansion of the scope of ISO 9001 certification: 2015 at PLN 123 Contact Center services.
Information Technology Service Management Certification ISO/
IEC 20000-1: 2011 is a certification of the application of a service management system (SMS). The scope of this certification is the Integrated Complaints and Complaints Application Service (APKT), Centralized Customer Service Application Services (AP2T), Centralized Revenue Control Management and Monitoring Application Services (P2APST).
163
Analisis dan Pembahasan Manajemen
Management Discussion and Analysis Tata Kelola Perusahaan
Corporate Governance Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility
Menyajikan informasi mengenai penerapan Tata Kelola Perusahaan yang di implementasikan oleh ICON+
Presents information on the Good Corporate Governance implemented
by ICON+
ICON+ berupaya memaksimalkan penerapan prinsip-prinsip Tata Kelola Perusahaan yang Baik (Good Corporate Governance – GCG) yaitu keterbukaan, akuntabilitas, tanggung jawab, kemandirian, dan kewajaran dalam setiap kegiatan operasionalnya. Hal tersebut menjadi komitmen ICON+ dalam penerapan GCG serta terlihat dari kepercayaan pihak eksternal kepada ICON+. Penerapan GCG yang baik akan memperkokoh kepercayaan serta meningkatkan nilai bagi pemegang saham dan pemangku kepentingan lainnya.
Sepanjang tahun 2017, ICON+ meraih penghargaan Indonesia Best Electricity Awards 2017 - Top 5 Electrical Supporting Company yang diselenggarakan oleh Majalah Listrik Indonesia, Excellence Partner Award of the Year yang diselenggarakan oleh En Genius, dan JIEP Award – ICT Partnership yang diselenggarakan oleh JIEP Ecogreen Industrial Estate. Hasil Self Assessment GCG tahun 2017 memperoleh skor 94,27 dengan predikat Sangat Baik Serta Tingkat Kesehatan Perusahaan kategori AA (Sehat) dengan Skor 91,56.
Pedoman Pelaksanaan Tata Kelola Perusahaan
Dalam pelaksanaan GCGnya, ICON+ merujuk pada Pedoman Umum Corporate Governance dari Komite Nasional Kebijakan Governance (KNKG) serta kebijakan-kebijakan yang berlaku, yaitu:
1. Undang-undang No. 40 Tahun 2007 tentang Perseroan Terbatas;
2. Peraturan Menteri BUMN No. PER-01/MBU/2011 tentang Penerapan Tata Kelola Perusahaan Yang Baik (Good Corporate Governance) pada Badan Usaha Milik Negara (BUMN);
3. Keputusan Sekretaris Kementrian Badan Usaha Milik Negara (BUMN) Nomor: SK-16/S.MBU/2012 tentang Indikator/Parameter Penilaian dan Evaluasi atas Penerapan Tata Kelola Perusahaan Yang Baik (Good Corporate Governance) pada Badan Usaha Milik Negara;
4. Anggaran Dasar ICON+;
5. Peraturan Perusahaan PT Indonesia Comnets Plus;
6. Keputusan Bersama Direksi dan Dewan Komisaris PT Indonesia Comnets Plus Nomor 088-1/SK/001/PUSAT/ICON+/2013 tentang Pedoman Tata Laksana Kerja Direksi dan Dewan Komisaris (Board Manual) PT Indonesia Comnets Plus;
7. Keputusan Direksi PT Indonesia Comnets Plus Nomor 128-1/
SK/001/PUSAT/ICON+/2013 tentang Whistle Blowing di Lingkungan PT Indonesia Comnets Plus;
8. Keputusan Bersama Direksi dan Dewan Komisaris PT Indonesia Comnets Plus No. 276-1/SK/001/PUSAT/ICON+/2014 tentang Pedoman ICON+ Bersih, Berani Bersih;
9. Keputusan Bersama Direksi dan Dewan Komisaris PT Indonesia Comnets Plus No. 122802/SK/005/PUSAT/ICON+/2016 tentang Pedoman Tata Kelola Perusahaan Yang Baik (Good Corporate Governance) PT Indonesia Comnets Plus;
10. Keputusan Bersama Dewan Komisaris dan Direksi PT Indonesia
ICON+ is seeking to maximize the implementation of Good Corporate Governance (GCG) principles, which are: openness, accountability, responsibility, independence, and fairness in every operational activity.
This has become ICON+’s commitment in the implementation of GCG and can be seen from external parties’ trust in ICON+. A good GCG implementation will strengthen trust and increase value for shareholders and other stakeholders.
Throughout 2017, ICON+ achieved the 2017 Indonesia Best Electricity Awards - Top 5 Electrical Supporting Company organized by Listrik Indonesia Magazine, Excellence Partner Award of the Year organized by oleh En Genius, dan JIEP Award – ICT Partnership organized by JIEP Ecogreen Industrial Estate. GCG Self Assessment Results in 2017 obtained a score of 94,27 with the predicate of Excellent, and Corporate Soundness of AA (Healthy) category with a score of 91,56.
Guidelines for Corporate Governance Implementation
In its GCG implementation, ICON+ refers to the General Guidelines for Corporate Governance from the National Committee on Governance Policy (KNKG) as well as the applicable policies, they are:
1. Law No. 40 of 2007 on the Limited Liability Companies;
2. Regulation of the SOEs Minister No. PER-01/MBU/2011 on the Implementation of Good Corporate Governance in State-Owned Enterprises (SOEs);
3. Decree of the Secretary of the Ministry of State-Owned Enterprises (SOEs) No. SK-16/S.MBU/2012 on the Indicators/Parameters of Assessment and Evaluation of Good Corporate Governance Implementation in State-Owned Enterprises;
4. ICON+ Articles of Association;
5. PT Indonesia Comnets Plus Company Regulations;
6. Joint Decree of the Board of Directors and Board of Commissioners of PT Indonesia Comnets Plus No. 088-1/SK/001/PUSAT/
ICON+/2013 on the Board Manual of PT Indonesia Comnets Plus;
7. Decree of the Board of Directors of PT Indonesia Comnets Plus No.
128-1/ SK/001/PUSAT/ICON+/2013 on the Whistle Blowing within PT Indonesia Comnets Plus;
8. Joint Decree of the Board of Directors and Board of Commissioners of PT Indonesia Comnets Plus No. 276-1/SK/001/PUSAT/ICON+/2014 on the ICON+ Guideline of Clean, and Brave to be Clean;
9. Joint Decree of the Board of Directors and Board of Commissioners of PT Indonesia Comnets Plus No. 122802/SK/005/PUSAT/
ICON+/2016 on the Guidelines for PT Indonesia Comnets Plus Good Corporate Governance (GCG);
10. Joint Decree of the Board of Commissioners and Directors of PT
167
Analisis dan Pembahasan Manajemen
Management Discussion and Analysis Tata Kelola Perusahaan
Corporate Governance Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility
Disamping itu, ICON+ memiliki GCG Code yang merupakan panduan sesuai ketentuan Anggaran Dasar Perusahaan dalam operasional kegiatan Perusahaan dengan memperhatikan kepentingan seluruh stakeholders. GCG Code dirancang sejak Tahun 2005 telah disempurnakan pada tanggal 28 Desember 2016 melalui Keputusan Direksi ICON+ No. 122802/SK/005/ PUSAT/ICON+/2016.
Aspek yang diatur dalam GCG Code antara lain adalah prinsip-prinsip GCG, Rapat Umum Pemegang Saham (RUPS), Dewan Komisaris, Direksi, Independensi Dewan Komisaris, dan Direksi, Program Pengenalan Dewan Komisaris, dan Direksi, Komite Audit dan Piagam Komite Audit, Internal Audit dan Piagam Internal Audit, Komite Manajemen Risiko dan Piagam Manajemen Risiko, Komite Remunerasi dan Nominasi serta Piagamnya, Penciptaan Nilai bagi Pihak- Pihak yang Berkepentingan dan Kebijakan Disclosure Berkesinambungan.
Komitmen Tata Kelola Perusahaan
Tujuan utama penerapan GCG ICON+ adalah untuk:
1. Mengendalikan dan mengarahkan hubungan yang baik antara Pemegang Saham, Dewan Komisaris, Direksi, dan seluruh pemangku kepentingan Perusahaan;
2. Mengoptimalkan nilai ICON+ agar memiliki daya saing yang kuat, baik secara nasional maupun internasional, sehingga mampu mempertahankan kelangsungan bisnis Perusahaan dalam jangka panjang;
3. Mendukung aktivitas pengendalian internal dan pengembangan Perusahaan;
4. Meningkatkan pertanggungjawaban kepada stakeholders;
5. Memperbaiki budaya kerja ICON+;
6. Meningkatkan kontribusi ICON+ dalam perekonomian nasional;
7. Meningkatkan iklim yang kondusif bagi perkembangan investasi nasional;
8. Senantiasa meningkatkan kualitas penerapan praktik terbaik Corporate Governance.
Untuk mencapai tujuan-tujuan tersebut, dibutuhkan komitmen nyata dari seluruh insan ICON+ dalam menerapkan GCG di lingkungan Perusahaan. Komitmen penerapan GCG tidak hanya sekadar sebagai pemenuhan aturan-aturan yang berlaku namun juga praktik yang dilandasi oleh kesadaran tentang pentingnya GCG untuk bisnis yang sehat dan berkesinambungan.
Berdasarkan hal tersebut, seluruh manajemen dan insan ICON+ memiliki komitmen dalam mengimplementasikan praktik Tata Kelola Perusahaan guna mencapai standar best practices GCG. Seiring dengan komitmen penerapan GCG, ICON+ merancang skema kesinambungan bisnis secara menyeluruh guna mendorong tercapainya Perusahaan yang berkelanjutan. Skema tersebut adalah sebagai berikut:
In addition to that, ICON+ has a GCG Code, which is a guide in accordance with the Company’s Articles of Association in operating the Company’s activities by taking into account the interests of all stakeholders. The GCG Code was designed since 2005 and was perfected on December 28, 2016 through the Decree of ICON+
Board of Directors No. 122802/SK/005/PUSAT/ICON+/2016.
The aspects regulated in the GCG Code among others are the principles of GCG, the General Meeting of Shareholders (GMS), Board of Commissioners, Board of Directors, Independence of the Board of Commissioners and Directors, Introduction Program to the Board of Commissioners and Directors, Audit Committee and Audit Committee Charter, Internal Audit and Internal Audit Charter, Risk Management Committee and Risk Management Charter, Remuneration and Nomination Committee and its Charter, Value Creation for Interested Parties and Continuous Disclosure Policy.
Commitment to Corporate Governance
The main objectives of ICON+ GCG implementation are to:
1. Control and direct good relations between Shareholders, Board of Commissioners, Board of Directors, and all stakeholders of the Company;
2. Optimizing the value of ICON+ in order to have strong competitiveness, both nationally and internationally, so as to maintain the Company’s business continuity in the long term;
3. Support the activities of internal control and development of the Company;
4. Increasing accountability to stakeholders;
5. Improve ICON+ work culture;
6. Increase the contribution of ICON+ in the national economy;
7. Improve a conducive climate for the development of national investment; and 8. Constantly improving the quality of the implementation of best corporate
governance practices.
To achieve these goals takes a real commitment from all ICON+ personnel in implementing GCG within the Company. The commitment of implementing GCG is not just as a fulfillment of the applicable regulations but also practice based on the awareness of the importance of good corporate governance for a healthy and sustainable business.
Based on that, the entire ICON+’s management and personnel are committed to implementing corporate governance practices in order to achieve the standard of corporate governance best practices. Along with the commitment of GCG implementation, ICON+ designing the overall business continuity scheme to encourage the achievement of a sustainable company. The scheme is as follows:
Skema Keseimbangan Bisnis ICON+
ICON+ meyakini bahwa penerapan GCG yang didorong dengan skema kesinambungan bisnis dapat meningkatkan efektivitas pengelolaan Perusahaan guna mendukung keberhasilan pencapaian sasaran dan tujuan Perusahaan. Hal tersebut dapat dibuktikan dari hasil kinerja yang memuaskan dan diakui oleh pihak eksternal, diantaranya:
• Aset tumbuh sebesar 15%.
• Ekuitas tumbuh sebesar 23%.
• Laba komprehensif tumbuh 50%.
• Hasil Self Assessment GCG tahun 2017 memperoleh skor “94,27”
dengan predikat “Sangat Baik”.
• Tingkat Kesehatan Perusahaan kategori AA “SEHAT” dengan Skor
“91,56”.
• Nilai KPKU tahun 2017 memperoleh skor “526,0” dengan predikat
“Good Performance”
• Meraih penghargaan Best Electricity Awards 2017 - Top 5 Electrical Supporting Company yang diselenggarakan oleh Majalah Listrik Indonesia.
Prinsip Tata Kelola Perusahaan Kami
Kerangka kerja GCG ICON+ berlandaskan pada prinsip-prinsip Transparansi, Akuntabilitas, Responsibilitas, Independensi, serta Kewajaran dan Kesetaraan.
Scheme of ICON+ Business Balance
ICON+ believes that the implementation of GCG that is driven by a business continuity scheme is able to improve the effectiveness of the Company’s management to support the successful achievement of the Company’s goals and objectives. This can be proven from the satisfactory performance results and is recognized by external parties, including:
• Assets grew by 15%.
• Equity grew by 23%.
• Comprehensive profit grew by 50%.
• The 2017 GCG Self Assessment results scored “94,27” with an
“Excellent” predicate.
• Corporate Soundness Category AA “HEALTHY” with a score of
“91.56”.
• The 2017 KPKU earned a score of “526,0” with the predicate “Good Performance”.
• Achieved the 2017 Best Electricity Awards - the Top 5 Electrical Supporting Company organized by Listrik Indonesia Magazine.
Our Corporate Governance Principles
ICON+’s GCG work framework is based on the principles of Transparency, Accountability, Responsibility, Independence, Fairness, and Equality.
169
Analisis dan Pembahasan Manajemen
Management Discussion and Analysis Tata Kelola Perusahaan
Corporate Governance Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility
Prinsip Dasar dan Pedoman Pokok Pelaksanaan
.Basic Principles and Main Guidelines for the Implementation
Transparansi
.Transparency
ICON+ berkomitmen untuk memberikan kemudahan bagi para pemangku kepentingan untuk mengakses seluruh informasi penting yang material dan relevan di waktu yang tepat serta dalam format yang mudah dipahami. ICON+
senantiasa mengungkapkan informasi yang material dan relevan secara akurat, tepat waktu kepada segenap stakeholders dan menjamin akurasi informasi material menyangkut kinerja operasi dan keuangan, pengelolaan serta kepemilikan saham ICON+ maupun informasi lainnya yang dipandang penting sesuai dengan peraturan perundang- undangan yang berlaku. Informasi mengenai Perusahaan dapat diakses dengan mudah oleh para pemangku kepentingan maupun masyarakat luas melalui website Perusahaan, yaitu http://www.iconpln.co.id.
.ICON+ is committed to provide the ease for the stakeholders to access all of the important information that is material and relevant in a timely manner and in an easily understood formats. ICON+ at all times discloses material and relevant information in an accurate and timely manner to all stakeholders and ensure the accuracy of material information regarding the operating and financial performance, management and share ownership of ICON+ as well as other information deemed important in accordance with the applicable laws and regulations. The information regarding the Company can be easily accessed by stakeholders and public through the Company’s website at http://www.iconpln.co.id.
Akuntabilitas
.Accountability
ICON+ bersedia mempertanggungjawabkan seluruh laporan atas kinerja usahanya secara wajar dan transparan untuk menjadi Perusahaan yang akuntabel. Penerapan prinsip akuntabilitas ICON+ dilakukan sejalan dengan kepentingan para stakeholders secara proporsional yang meliput pelaporan Direksi kepada Dewan Komisaris secara berkala mengenai rencana kerja anggaran tahunan, evaluasi kinerja operasi dan keuangan, penyampaian Laporan Keuangan Audited kepada RUPS, pembentukan Audit Internal dan penunjukan auditor eksternal dalam mendukung pelaksanaan sistem pengendalian internal yang efektif.
.ICON+ is willing to be held accountable for the entire report of its business performance in a fair and transparent manner in order to become an accountable company. The implementation of the accountability principle of ICON+ is carried out in line with the interests of stakeholders proportionally that includes the reporting from the Directors to the Board of Commissioners regularly regarding the annual budget work plan, the evaluation of operating and financial performance, the delivery of audited financial statements to the General Meeting of Shareholders (GMS), and the establishment of external auditors for supporting the implementation of effective internal controls.
Pertanggung jawaban
.Responsibility
ICON+ menerapkan standar kehati-hatian dalam pelaksanaan operasional usahanya serta memastikan pengelolaan Perusahaan dengan mematuhi ketentuan yang berlaku sebagai cerminan tanggung jawab Perusahaan sebagai warga Perusahaan yang baik (good corporate citizen). Bentuk pertanggung jawaban Perusahaan adalah kepatuhan Perusahaan terhadap peraturan yang berlaku, di antaranya termasuk masalah pajak, hubungan industrial, kesehatan dan keselamatan kerja, perlindungan lingkungan hidup, memelihara lingkungan bisnis yang kondusif bersama masyarakat dan sebagainya. ICON+ akan senantiasa mengupayakan kemitraan dengan semua pihak yang berkepentingan (stakeholders) mengacu pada peraturan perundang-undangan dan etika bisnis yang sehat.
.ICON+ applies prudential standards in the execution of its business operations and ensure that the Company management is in compliance with the applicable regulations as a reflection of corporate responsibility to be a good corporate citizen. The Company’ corporate responsibility may take the form of the Company compliance to the applicable regulation such as tax matters, industrial relations, occupational health and safety, environmental protection with the aim to maintain a conducive business environment along with public and others. ICON+ will continue to seek partnerships with all interested parties (stakeholders) in reference to the laws and regulations and healthy business ethics.
Kemandirian
.Independence
Pengelolaan Perusahaan dilakukan secara independen guna menghindari benturan kepentingan maupun intervensi dari pihak lain yang tidak bertanggung jawab. ICON+ menghindari terjadinya dominasi oleh pihak manapun, bebas dari benturan kepentingan, agar pengambilan keputusan dilakukan secara obyektif semata-mata untuk kepentingan Perusahaan. Penerapan prinsip kemandirian bagi ICON+ tercermin dalam pengelolaan Perusahaan secara independen, secara profesional tanpa ada benturan kepentingan, tekanan atau intervensi dari pihak manapun yang tidak sesuai dengan peraturan-peraturan yang berlaku.
.The Company’s management is performed independently in order to avoid conflicts of interest as well as the intervention of other parties who are not responsible. ICON+ avoids domination of any party, free of conflicts of interest, so that the decision-making process remains objective solely for the benefit of the Company. The implementation of independence principle of ICON+ is reflected in the way the Company is independently and professionally managed without any conflict of interest, pressure or intervention of any party that are not in compliance with the applicable regulations.
Kewajaran
.fairnesss
ICON+ menerapkan prinsip kewajaran dan kesetaraan dalam memberikan perlakuan yang adil dalam memenuhi hak stakeholder sesuai dengan peraturan perundangan yang berlaku serta standar etika yang pantas dalam dunia usaha.
Hubungan dengan pegawai dijaga dengan memberikan kesempatan yang sama kepada pegawai dalam berkarir dan melaksanakan tugas secara profesional tanpa membedakan suku, agama, golongan, dan gender.
.ICON+ applies the principles of fairness in providing fair treatment to fulfill the rights of stakeholders in accordance with the applicable laws and regulations and appropriate ethical standards in the business world. The relationships with the employees are maintained through providing equal opportunities to employees in their career and the performance of duties in a professional manner regardless of ethnic, religion, group, and gender.
Struktur dan Infrastruktur Tata Kelola Perusahaan
Sesuai dengan Undang-undang Nomor 40 tahun 2007 tentang Perseroan Terbatas, struktur Tata Kelola Perusahaan tergambarkan pada organ Perusahaan yang terdiri dari Rapat Umum Pemegang Saham (RUPS), Dewan Komisaris dan Direksi.
RUPS adalah Organ Perusahaan yang mempunyai wewenang yang tidak diberikan kepada Direksi atau Dewan Komisaris dalam batas yang ditentukan dalam Undang-undang dan/atau Anggaran Dasar.
RUPS melakukan pengambilan keputusan penting yang didasari pada kepentingan Perusahaan, dengan memperhatikan kepentingan Anggaran Dasar dan peraturan perundangan yang berlaku.
Dewan Komisaris adalah Organ Perusahaan yang bertugas melakukan pengawasan secara umum dan/ atau khusus sesuai dengan Anggaran Dasar serta memberi nasihat kepada Direksi. Dewan Komisaris melakukan fungsi pengawasannya dengan dibantu oleh Komite Audit dan Komite Nominasi dan Remunerasi.
Direksi adalah Organ Perusahaan yang berwenang dan bertanggung jawab penuh atas pengurusan Perusahaan untuk kepentingan Perusahaan, sesuai dengan maksud dan tujuan Perusahaan serta mewakili Perusahaan, sesuai dengan ketentuan Anggaran Dasar. Dalam menjalankan fungsi pengelolaannya, Direksi dibantu oleh Sekretaris Perusahaan dan Internal Audit.
Struktur Tata Kelola ICON+
ICON+ Governance Structure
Corporate Governance Structure and Infrastructure
In accordance with Law Number 40 of 2007 regarding Limited Liability Companies, the structure of Corporate Governance is illustrated in the Company’s organs consisting of the General Meeting of Shareholders (GMS), the Board of Commissioners, and the Board of Directors.
GMS is a Company’s Organ that has the authorities that are not given to the Board of Directors or the Board of Commissioners within the limits specified in the Law and/or Articles of Association. The GMS make important decisions based on the interests of the Company, taking into account the interests of the Articles of Association and applicable laws and regulations.
The Board of Commissioners is a Company’s Organ in charge of conducting general and/or special supervision in accordance with the Articles of Association and advising the Board of Directors. The Board of Commissioners performs its supervisory function assisted by the Audit Committee and the Nomination and Remuneration Committee.
The Board of Directors is a Company’s Organ in charge of and fully responsible for the management of the Company for the benefit of the Company, in accordance with the purposes and objectives of the Company and representing the Company, in accordance with the provisions of the Articles of Association. In carrying out its management functions, the Board of Directors is assisted by the Corporate Secretary and Internal Audit.