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1. Installation/Check up/ Troubleshooting/ Configuration of IT and other network related equipment
DISP provides technical support in the acquisition, installation and maintenance of computer hardware and network facilities of the University.
Office DISP
Classification Highly Technical
Type of Transaction G2C – Government to Client Who may avail All offices in UP Visayas
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished Job Request Form DISP
CLIENT STEPS AGENCY ACTION FEES TO
BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Secure, fill up and submit Job Request Form
DISP Personnel receives the signed Job Request Form and assign it to the corresponding personnel DISP perform any or all of the
following, install, configure, diagnose, repair, test, troubleshoot or
recommend to end user any of the following: request replacement, repair cannot be performed For PC, Printer and Peripherals If unit needs to be referred for outside repair:
None 1 minute
2 hours
30 minutes
Johnna Malones Administrative Asst. II
Dave Eslabra
Job Order Personnel Wilfredo Palete Jr.
Computer Maintenance Tech III
Wilfredo Palete Jr.
Computer Maintenance Specialist III
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Technical specifications for the replacement unit
DISP personnel signed the Pre- inspection and repair form and requesting unit submits to SPSO for further action.
For network related equipment DISP personnel configures and test network (wired and wireless access ) unit and servers for connectivity and network services, and integrates with University network infrastructure For diagnosis and fixing of web- based services, information systems, databases and online access to data of clients from other offices
5 minutes
1 hour
1 hour
Wilfredo Palete Jr.
Computer Maintenance Specialist III
or
Dave Eslabra
Job Order Personnel
Rico Hortillo IT Officer I Efrain Servento IT Officer I
TOTAL None 4 Hours 36 Minutes
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2. Troubleshoot network connectivity issue
DISP is mandated to manage the UP inter-campus Network connectivity.
Office DISP Classification Simple Type of
Transaction
G2C – Government to Client
Who may avail All offices/personnel in UP Visayas
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly Accomplished Job Request Form DISP
CLIENT STEPS AGENCY ACTION FEES TO
BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Secure, fill up and submit Job Request Form
DISP Personnel receives the signed Job Request Form and assign it to the corresponding personnel
DISP personnel perform network
troubleshooting of requesting office and restore network connectivity and
access by checking network media inks, hardware units and software system of servers
None 3 minutes
1 to 2 hours
Johnna Malones Administrative Asst. II
Rico Hortillo IT Officer I Efrain Servento IT Officer I
TOTAL None 2 hours 3 Minutes
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3. Issuance of IT related equipment specification
The DISP provides technical support in the acquisition of computer hardware and network facilities of the university
Office DISP
Classification Simple
Type of Transaction G2C – Government to Client
Who may avail All offices/personnel in UP Visayas
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly Accomplished Job Request Form DISP
CLIENT STEPS AGENCY ACTION FEES TO
BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Secure, fill up and submit Job Request Form
DISP Personnel receives the signed Job Request Form and assign it to the corresponding personnel DISP personnel generate and print Technical specifications of the requested IT related equipment DISP personnel scan the technical specifications and send to requesting unit or send via email
None 5 minutes
45 minutes
10 minutes
Johnna Malones Administrative Asst II
Wilfredo Palete Jr.
Computer Maintenance Tech III
Rico Hortillo Johnna Malones Administrative Asst II
TOTAL None 1 Hour
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4. Evaluation of abstract of quotations
The DISP provides technical support in the acquisition of computer hardware and network facilities of the university
Office DISP
Classification Simple
Type of Transaction G2C – Government to Client
Who may avail All offices/personnel in UP Visayas
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTION FEES TO
BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. DISP receives Abstract of Quotation (A of Q) from SPSO
Receives the A of Q from SPSO for evaluation
Evaluate the abstract, selecting the lowest and responsive offer from suppliers, recommend other actions to be taken by end-users and/or the award committee
Return the evaluated abstract to SPSO via email
None 3 minutes
30 minutes per abstract
10 minutes
Efrain Servento IT Officer I Efrain Servento IT Officer I
Efrain Servento IT Officer I
TOTAL None 45 Minutes per A of Q
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5. Inspection/Evaluation of IT related purchases of the University
The DISP provides technical support in the acquisition of computer hardware and network facilities of the university
Office DISP
Classification Simple
Type of Transaction G2C – Government to Client Who may avail All offices/personnel in UP Visayas
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None
CLIENT STEPS AGENCY ACTION FEES TO
BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. SPSO prepares IAR of IT equipment for Evaluation and call DISP once ready
DISP personnel, personally inspect the items at the SPSO office
None 3 minutes/IAR Wilfredo Palete Jr.
Comp. Maintenance Tech III Dave Eslabra
Job order Personnel TOTAL None 3 Minutes per
IAR
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6. Issuance and resetting of password of institutional email of Faculty, staff, REPS, students and offices
The DISP is responsible for the maintenance of Internet Accounts and connections of the UPV students, employees and offices
Office DISP
Classification Simple
Type of Transaction G2C – Government to Client
Who may avail All offices/personnel/students in UP Visayas
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter, Copy of UP ID or Student Form 5
CLIENT STEPS AGENCY ACTION FEES TO
BE PAID
PROCESSING TIME
PERSON
RESPONSIBLE
1. Send email request with
scanned copy of UP ID or Form 5.
Receives request and verify credentials and encode complete name for email generation for new email requests, reset password and send link via email.
None 2 minutes/
request
Wilfredo Palete Jr.
Comp. Maintenance Tech III
TOTAL None 2 Minutes per request
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7. Issuance of WIFI access to students
The DISP provides access to databases and internet and manages the UPV inter-campus network
Office DISP
Classification Simple
Type of Transaction G2C – Government to Client Who may avail UP Visayas students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter, Copy of UP ID or Student Form 5
CLIENT STEPS AGENCY ACTION FEES TO
BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Send email request with scanned copy of UP ID or Form 5.
Receives request and review
credentials and issue username and password via email for WIFI access and instructions on how to connect
None 3 minutes/
request
Rico Hortillo IT Officer I
TOTAL None 3 Minutes per request
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8. Troubleshooting user accounts from web databases
The DISP is responsible for the maintenance of Internet Accounts and connections of the UPV students, employees and offices
Office DISP
Classification Highly Technical
Type of Transaction G2C – Government to Client Who may avail UP Visayas employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Job Request or Letter Request duly endorsed by the Head of Unit
CLIENT STEPS AGENCY ACTION FEES TO
BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Send Job Request, letter request or email request
Receives request and review its validity for processing
None 5 minutes Efrain Servento IT Officer I TOTAL None 5 Minutes
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9. Uploading files to the web portal/Intranet
The DISP is responsible for the developing of data and information services and for the sustainable growth of IT resources of the University.
Office DISP
Classification Simple
Type of Transaction G2C – Government to Client Who may avail UP Visayas employees/offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Job Request or Letter Request duly endorsed by the Head of Unit
CLIENT STEPS AGENCY ACTION FEES TO
BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Send Job Request or letter request or request via email
Receives request and review the authenticity of necessary documents/
information to be published / attached to the Intranet pages
None 30 minutes Efrain Servento IT Officer I
TOTAL None 30 Minutes
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10. Technical Assistance during University events
The DISP personnel provides technical support services during the conduct of University activities.
Office DISP Classification Simple Type of
Transaction
G2C – Government to Client Who may
avail
UPV offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter request, Job Request
CLIENT STEPS AGENCY ACTION FEES TO
BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Send Job request, letter request or Administrative order for committee membership of DISP personnel
Receives requests, AO for committee membership
Check and test equipment to be used for the activity, setup equipment and peripherals at least 1 hour before the event and assist speakers, resource persons in the course of the activity
None 2 minutes
Whole duration of the activity
Johnna Malones Administrative Asst II Wilfredo Palete Jr.
Comp. Maintenance Tech III Rico Hortillo, IT Officer I Efrain Servento, IT Officer I Dave Eslabra, NGW staff TOTAL None *Depending on the duration of the activity
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11. Analysis, design and planning of information systems, software, hardware and IT infrastructure to be implemented in the university
The DISP is responsible for the developing of data and information services and for the sustainable growth of IT resources of the University.
Office DISP
Classification Highly technical
Type of Transaction G2C – Government to Client Who may avail
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request
CLIENT STEPS AGENCY ACTION FEES TO
BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Send request / administrative mandate/action / recommendations
Receives request / comply to mandate / validate the needs
Onsite inspection of area/s where systems will be implemented, meet with clients and other related agencies, list the needs and design the necessary system and make a proposal to the administration if necessary
None 1 to 3 day/s Efrain Servento IT Officer I Rico Hortillo IT Officer I
TOTAL None 1 to 3 days
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