Page | 104
Page | 105
1. Book Request
Book Request allows the faculty to submit a request for purchase of a book for the reference need of students. It proceeds to acquisition process if the requested material/s is/are not available in the library collection.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client; G2B – Government to Business Entity Who may avail UPV Faculty
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Book Request Form University Library
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Forwards the accomplished Book
Request Form to the acquisition librarian
1. Receives the accomplished form 1.1. Checks availability of the title/s in
iLib database and market
None 4 minutes Anna Lisa M. Erazo
CFOS Library
2. Receives request form with remarks from the acquisition librarian
2. Returns request form with remarks None 1 minute Anna Lisa M. Erazo CFOS Library
TOTAL None 5 minutes
Page | 106
2. Borrowing/Lending of Book (For UPV Constituents)
Borrowing/lending of books is one of the main services of the library. It allows UPV clientele to borrow library materials for either room-use or for home reading. Library users can only borrow a limited number of library materials for a certain period, and borrowing period may be renewed, provided the material does not have a prior reservations.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client; G2B – Government to Business Entity Who may avail UPV constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
UPV validated ID OUR, CRSIS, HRDO
Books to be borrowed University Library
Book card University Library
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Presents ID at the loan
desk
1. Receives and checks ID
1.1. Scans ID to verify records on the iLib system
None 1 minute Staff-in-charge
Section’s Loan Desk 2. Presents book with signed
book card at the loan desk
2. Receives book card and scans book in the iLib
2.1. Stamps date due slip and book card; and affixes initial
None 2 minutes Staff-in-charge
Section’s Loan Desk
3. Receives borrowed book and ID at the loan desk
3. Releases borrowed book and ID 1 minute Staff-in-charge Section’s Loan Desk TOTAL None 4 minutes
Page | 107
3. Returning of Borrowed Book (for UPV Constituents)
Returning borrowed library materials in order to avoid overdue fines. This service ensures that library materials being out will have an efficient circulation of the resources.
Office University Library Classification Simple
Type of Transaction
G2C – Government to Client; G2B – Government to Business Entity Who may avail UPV constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Assessment Slip Library Section
Provisional Receipt (PR) Collecting Officer
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Presents borrowed book at the
loan desk
1. Receives borrowed book
1.1. Scans the book in the ilLib for checking-in
If overdue, provides assessment of fines
None 2 minutes Staff-in-charge
Section’s Loan Desk
2. Pays the overdue fines at the designated collecting officer, and secures Provisional Receipt
2. Receives payment and issues Provisional Receipt
As assessed 3 minutes Ruby V. Procalla UPV Library Miagao Campus
Sophia B. Diasanta UPV Library
Iloilo City Campus
Page | 108 3. Returns to the loan desk
and presents Provisional Receipt
3. Clears the client’s account in the iLib
None 1 minute Staff-in-charge
Section’s Loan Desk
4. Signs in the logbook at the loan desk
4. Fills-in the logbook None 1 minute Staff-in-charge
Section’s Loan Desk TOTAL As assessed 3 minutes*
*Minimum of 3 minutes
Page | 109
4. Collection of Payments
Collection of payments provides convenient payment service for the UPV clientele where they can just pay library fees and fines in the library, instead of going to the UPV Cash Office. As per Administrative Order No. 332 Series of 2017, the library has been designated with two Special Collecting Officer, one from Miagao campus and another one from Iloilo City campus, who are accountable for the collections of library
payments.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client
Who may avail UPV Students, Faculty and Staff; Non-UPV constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Assessment Slip Library Section
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Asks assessment of payment from
the staff-in-charge
1. Prepares and gives assessment slip
None 1 minutes Staff-in-charge
Specific Sections 2. Presents the assessment slip and
the payment to the collecting officer
3. Receives the Provisional Receipt from the collecting officer
2. Receives payment and issues Provisional Receipt
None 3 minute Ruby V. Procalla
UPV Library Miagao Campus
Sophia B. Diasanta UPV Library
Iloilo City Campus TOTAL None 4 minutes
Page | 110
5. Internet Services (Login)
Internet Service (Login) aids UPV constituents to login and access the electronic resources of the library. Through the use of computers, UPV constituents will be able to access the library’s electronic resources, which could supplement their reference needs for their academics and researches.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client; G2B – Government to Business Entity Who may avail UPV constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
UPV ID OUR, CRSIS, HRDO
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Presents ID at the login desk 1. Checks validity of ID None 1 minutes Staff-in-charge
Computer Corner 2. Receives Internet Access Slip and
proceeds to the assigned unit
2. Assigns a computer unit to the client
2.1. Issues Internet Access Slip 2.2. Records the login time
None 2 minute Staff-in-charge
Computer Corner
TOTAL None 3 minutes
Page | 111
6. Internet Services (Logout)
Internet Service (Logout) serves as a proper logout after using the computers for monitoring of hours for internet use. According to the University Library Organic Act, as approved during the 1039th BOR meeting on 14 March 1991, the library can collect computer usage fee.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client; G2B – Government to Business Entity Who may avail UPV constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Internet Access Slip Computer Corner
Assessment Slip Computer Corner
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Fills up Internet Access slip and
presents at the login desk
1. Receives Internet Access Slip 1.1. Records the logout time
If 20 hours is consumed, provides assessment of fines
None 2 minutes Staff-in-charge
Computer Corner
2. Pays the internet fee at the designated collecting officer, and secures Provisional Receipt
2. Receives payment and issues Provisional Receipt
PHP 20.00/hour 3 minutes Ruby V. Procalla UPV Library Miagao Campus
Sophia B. Diasanta UPV Library
Iloilo City Campus 3. Returns to the login desk and
presents Provisional Receipt
3. Clear the client’s account None 1 minute Staff-in-charge Computer Corner
Page | 112
4. Receives ID at the login desk 4. Returns ID None 1 minute Staff-in-charge
Computer Corner
TOTAL PHP 20.00/hour 3 minutes*
*Minimum of 3 minutes
Page | 113
7. Permit to Use Non-UPV Libraries
Permit to Use Non-UPV Libraries enables the UPV constituents to secure a permit/referral letter to use the library resources and facilities of a non-UPV library with consortia to the UPV Library regarding resource sharing, subject to their own library rules and regulations. First visit to these libraries is free, while succeeding visits will require payment of library fee.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client; G2B – Government to Business Entity
Who may avail UPV constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request to Use Non-UPV Library Form UPV Library-Administrative Office
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Fills in the Request to Use Non-
UPV Library form and submits to the Administrative Office
1. Receives request form and
prepares Permit to Use Non-UPV Libraries
1.1. Forwards the permit to the University Librarian/Head Librarian for signature
None 5 minutes Flor A. Palisada
Administrative Office
Page | 114 1.2. Signs the Permit to Use Non-
UPV Libraries
None 1 minute Analiza G. Linaugo
Office of the University Librarian
2. Signs the receiving copy and claims permit at the Administrative Office
2. Logs the schedule in the calendar 2.1. Releases the permit
None 1 minute Flor A. Palisada
Administrative Office
TOTAL None 7 minutes
Page | 115
8. Photocopying Services (Miagao Campus Only)
Photocopying Services serves as an additional services of the library in order not to take out Reserve Books.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client
Who may avail UPV Students, Faculty and Staff; Non UPV-constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Assessment Slip Library Section
Provisional Receipt Collecting Officer
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Provides the documents to be
photocopied and number of copies needed at the
photocopying area
1. Receives and photocopies the documents
1.1. Provides assessment of photocopying fee
None Depends on the
number of pages
Mc John N. Noblezada Michael Jones N. Nono
2. Pays the photocopying fee at the Collecting Officer, and secures Provisional Receipt
2. Receives payment and issues Provisional Receipt
PHP 1.50/page for short size PHP 1.75 for long size
3 minutes Ruby V. Procalla UPV Library Miagao Campus
3. Returns to the photocopying area, and presents the Provisional Receipt to claim the photocopied documents
3. Releases the original and photocopied documents
None 1 minute Mc John N. Noblezada
Michael Jones N. Nono
TOTAL None 4 minutes*
*Minimum of 4 minutes
Page | 116
9. Reader’s Advisory
Reader’s Advisory provides assistance to our library clientele regarding simple reference questions, with regards to library resources and facilities, bibliographic information, location of our resources, as well as orientations regarding the library and its services and sections.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client
Who may avail UPV Students, Faculty and Staff; Non UPV-constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Asks simple reference question/s
to any librarians
1. Listens and analyzes the question/s
None 3 minutes Analiza G. Linaugo Anna Lisa M. Erazo Myrna C. Haber Elsa S. Surmieda UPV Library Miagao Campus
Prosamel N. Salcedo Yvonne E. Genciane Salvacion F. Ojera UPV Library Iloilo City Campus 2. Checks recommendation 2. Advices/recommends possible
solutions to client’s query None 2 minutes
TOTAL None 5 minutes
Page | 117
10. Registration for Library Privileges
Registration for Library Privileges enables the UPV students to have their IDs validated, and be able to avail library resources and services, such as borrowing of books, computer use, and inter-library resource sharing.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client; G2B – Government to Business Entity Who may avail UPV Students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Library Registration Form University Library
Form 5 College Secretary
Student ID OUR, CRSIS
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Submits accomplished Library
Registration Form together with one’s Form 5 and Student ID at the validation desk
1. Accepts and verifies accomplished Library Registration Form against student’s Form 5 and ID
None 1 minute Ruby V. Procalla
UPV Library Miagao Campus
Prosamel N. Salcedo Graduate Library Iloilo City Campus
Sophia B. Diasanta UPV Library
Iloilo City Campus 2. Claims Form 5 and ID at the
validation desk
2. Affixes “Library Privileges” stamp on Form 5 and validation sticker on ID
2.1. Returns stamped Form 5 and validated ID
None 2 minutes
TOTAL None 3 minutes
Page | 118
11. Request to Use Audio-Visual Room (AVR)
Request to Use Audio-Visual Room (AVR) provides access to the library’s media facilities and resources. Faculty may request to use the Audio-Visual Room (AVR) for video presentations and viewing, and library’s media resources. They may also ask their students to request on their behalf, as long as a written authorization letter is provided.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client Who may avail UPV Faculty
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request for Audio-Visual Slip University Library
Authorization Letter*
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Fills out and submits Request for
Audio-Visual Room at the AVR Section
*Submits request together with the authorization letter if the request is being done by the student
1. Receives the request slip 1.1. Verifies the availability of
the following:
- Schedule/date of viewing
- Title/s of material/s needed
None 3 minutes Romeo S. Procalla
AV Room
Page | 119 2. Receives confirmation of request
from the staff-in-charge
2. Approves request and reminds client to return on scheduled date
None 1 minute Romeo S. Procalla
AV Room
TOTAL None 4 minutes
* If request is to be done by the student
Page | 120
12. Signing of University Clearance for Faculty and Staff
Signing of University Clearance for Faculty and Staff enables UPV faculty and staff to clear their accountabilities in the library. Faculty and staff who has pending/unsettled accountabilities in the library will not have their university clearance signed.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client; G2B – Government to Business Entity Who may avail UPV Faculty and Staff
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
University Clearance HRDO
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Forwards university clearance at
the staff-in-charge
1. Receives university clearance and verifies against the list of
accountabilities
None 3 minutes Ruby V. Procalla
UPV Library Miagao Campus
Settles accountabilities with the specified section
If with unsettled
accountabilities, asks client to settle accountabilities first.
As assessed 5 minutes Collecting Officer/
College Librarian
1.1. Forwards clearance to the University Librarian for signature
None 1 minute Ruby V. Procalla
UPV Library Miagao Campus
1.2. Signs university clearance 1 minute Analiza G. Linaugo
Office of the University Librarian
Page | 121 2. Receives clearance and signs in
the logbook
2. Logs the transaction and releases clearance
None 1 minute Ruby V. Procalla
UPV Library Miagao Campus
TOTAL As assessed 6 minutes*
*Minimum of 6 minutes
Page | 122
13. Use of Library by Non-UPV Constituents
Non-UPV constituents may avail UPV Library services, resources and facilities provided they would secure first an approval/referral letter from their agency/unit head. First visit is free, but the next visit would require a library fee, which was mutually agreed upon by the
Consortium members as stated at the “Annex A” of Memorandum of Agreement dated May 12, 2018.
Office University Library Classification Simple
Type of Transaction G2C – Government to Client; G2B – Government to Business Entity Who may avail Non-UPV Constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Referral Letter/Approved Request 1. Client’s Agency/Institution/unit
2. Identification Card 2. Client’s Agency/Institution/unit
3. Provisional Receipt 3. Collecting Officer
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON
RESPONSIBLE 1. Presents approved request/referral
letter to the college librarian
1. Receives and verifies approved letter/referral letter
If it is second visit, provides assessment of library fee
Free for the first visit
3 minutes College Librarian Library Section
2. Pays library fee at the collecting officer, and secures Provisional Receipt
2. Prepares and issues Provisional Receipt
PHP 50.00* 3 minutes Ruby V. Procalla UPV Library Miagao Campus
Sophia B. Diasanta UPV Library
Iloilo City Campus
Page | 123 3. Proceeds to the corresponding
section
3. Fills-up logbook with the following:
- Name
- School/agency - Subject/topic
None 1 minute College Librarian
Library Section
TOTAL PHP 50.00* 4 minutes**
* After the first visit
** Minimum of 4 minutes
Page | 124