QUANTRI-QUANLY
IfNG DUNG CONG NGHE THlJC TE AO TRONG GIANG DAY NGANH QUAN TRI
KHACH SAN TRONG BOI CANH CACH MANG CONG NGHIEP 4.0
• NGUYIN ode NHAN
TOM TAT:
Cach mang cdng nghiep (CMCN) 4.0 dang didn ra tren toan cau, dem dd'n nhieu cd hdi va th^ch thrfc dd'i vdi cac cd sd dao tao. Cac trrfdng dai hoc, cao dang can doi mdi phrfOng phap giang day, tang tinh trfdng tac, tang tinh thrfc den cua md hinh kinh doanh mdi de dao tao nguon nhan life chat Irfdng cao, dap rfng srf phat trien nhanh chdng ctia cac cong nghe bien dai.
Trong trfdng Iai, cdng nghe thrfc td' ao drfOc xem la brfdc ddt pha cho nganh giao due. Trdn the' gidi, cdng nghd thrfc te' ao dang drfdc tich crfc nghien cu'u, phat trien va rfng dung vao dao tao c£ic nganh nhrf du lich, khach san, ngan hang... Bai vid't nay se phan dch nhrfng xu hrfdng phat trien cua cdng nghd thrfc td' ao trdn thd' gidi va kha nang rfng dung cdng nghd thrfc td' ao trong giSng day nganh Quan tri khach san (QTKS) trong bd'i canh CMCN 4.0.
Ttf khda: Cach mang cdng nghiep 4.0, cdng nghe thrfc td' ao, nganh Quan tri khach san.
1. Gidi thieu v^ cdng nghe thtfc te'ao 1.1. Khdi niem cong nghe thdc te'do Cdng nghe thrfc te' ao (Virtual Reality - VR) la thuat ngff mieu ta mdt mdi trrfdng drfcfc gia lap (ao hoa) drfdc tao ra bdi con ngrfdi nhd vao cac phSn mem chuyen dung va drfcfc dieu khien bdi mot thie't bi thdng minh nhrf may tinh (Thuy Tran, 2019).
Da ph^n cdc moi trrfdng thrfc ao chu yeu la hinh dnh hien thi tren man hinh may tinh hay thdng qua kinh nhin ba chieu, luy nhidn mdt vai md phdng ciing cd thdm cac loai giac quan khac nhiTam thanh hay miii vi; ndi each khac, ngoai viec tao ra khdng gian ao, cdng nghe thrfc te' ao VR con CO th^ trfdng tac thrfc te' vdi ngrfdi dung qua cij chi va nhieu giac quan khac nhau nhrf:
thinh giac, khrfu giac va xuc giac.
Mot he thd'ng VR gom 2 thanh phan chinh: phan citag va phan mem. Ve phan crfng, de' thanh lap mot he thdng VR thi can co srf hd trd cua he thd'ng thdng
minh nhrf may tinh (thrfdng co ca'u hinh do hpa manh); cac thie't hi dau vao va dau ra de tao cam giac thrfc srf ton tai trong the' gidi ao cho ngrfdi suf dung. Ve phan mem cua cdng nghd VR cd the la ba't crf ngdn ngff lap trinh hay phan mem do hoa nao de md hmh hda (modelmg) va md phong (simulation) cac dd'i trfdng cua VR, midn la phan mdm do dam bao 2 cong dung chinh: Tao hinh 3D cac dd'i trfcfng cua VR cung nhrf Md phong lai hanh dgng, rfng xii cua chung (Triic Phong, 2016).
1.2. Bdc tinh ciia cong nghe thUc tedo Cdng nghe VR cd 3 dac diem chinh:
(/) Tuong tdc thdi gian thUc (real-time interactivity): Cong nghe thrfc td' ao, ve ban chS't la mpt he thd'ng md phdng, rfong do do hpa may tinh drfdc si!f dung de tao ra mot the' gidi "nhrf that". Hdn nrfa, thd' gidi "nhan tao" nay khdng tinh tai, ma lai phan rfng, thay doi theo y mud'n cua ngrfdi suf dung.
Mdi phan rfng cua ngrfdi su" dung se drfdc cac cam
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TAP CHi CONG THUdNG
bie'n thu nhan nhrfng lln hieu dien va trf dd may dnh phan tich va cho ra mot mdi trrfdng ao mdi theo mdt nguyen Iy hoac thuat toan diftig sSn.
(2) Cdm gidc dam chim (Immersion): Day la mdt hidu rfng tao kha nSng tap trung srf chu y cao nha't mdt each cd chon ipc vao chinh nhrfng thdng tin trf ngrfdi su" dung he thd'ng thrfc te' ao. Do cac hinh anh drfdc mieu ta nhrf that, ngrfdi stif dung cam tha'y minh la mdt phan cua the' gidi ao va hoa lan vao the' gidi do. Khdng nhffng vay, cdng nghe VR cdn day cam giac nay "that" hdn nffa nhd tac dong ldn cac giac quan khac. Ngrfdi diing khong nhu'ng nhin tha'y dd'i trfdng do hpa 3D, dieu khien (xoay, dl chuyfo,..) drfdc dd'i trfdng ma cdn sd va dm tha'y chung nhrfcd that. Cac nha nghien cffu cung dang tim each tao nhffng cam giac khac nhrf ngiJi, nd'm trong the'gidi ao.
(3) Tinh tUOng tdc Cd hai khia canh cua tinh trfdng tac trong mdt the' gidi ao: srf du hanh ben trong the' gidi va dpng Irfc hpc cua mdi trrfdng.
Srf du hanh la kha nang cua ngrfdi diing de di chuydn khap ndi mot each dpc lap, crf nhrf la dang d ben trong mot moi trrfdng that. Nha phat trien phan mem cd the thie't lap nhffng ap dat dd'i vdi
vide truy cap vao nhffng khu vffc ao nhS't dinh, cho phep cd drfdc nhieu mffc do tff do khac nhau (ngrfdi su" dung cd the bay, xuyen trfdng, di lai khap ndi hoac bdi lan. ).
1.3. Bieu kifn va chi phi dng dung cong ngh^
thiic tido
De cd the' rfng dung cdng nghe thrfc te' ao, cIn cd mot drf an chi tie't xac dinh rd nhu cau cua viec rfng dung, tai nguydn rfng dung, hinh anh minh hoa, xac dinh ro ngrfdi diing va cac nhu cau cua ho. Chi phi xay drfng tai lieu cua drf an phat trien ffng dung cdng nghe thrfc td' ao cd the giao dpng tff 700 - 3.400 USD trong khoang thdi gian 3 - 10 ngay.
Cac rfng dung VR drfdc xay drfng cho cac thid't bi khac nhau va drfdc yeu cau de phat trien phu hdp.
Vi du ve cac nha phat tnen Umty3D co cac tai nghe VR va AR pho bid'n nhat hien cd sSn tren thi tru'dng bao gom: Oculus Rift DKl and DK2; Samsung Gear VR; HTC Vive va Microsoft HoloLens.
Thy thupc vao dp phffc tap cua rfng dung, thdi gian phat trien cd the' thay dd'i tff 1 thang dd'n vai nam. Bieu d6 nay se cung cap tong quan ve thdi gian phat trien cua cac san pham VR/AR bat dau tif nhffng san pham ddn gian nhi.'t dd'n phrfc tap nha't.
Hint! ; Ihdi gian phat trien sdn phdm VR/AR
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244 Sd 12-Thong 7/2019
QUAN TRj-QUAN IY
Thie't kd' md hinh 3D cho mdt cffa hang trrfc tuye'n trong VR hoac AR se keo dai 1 thang, qua Utah phat trien ffng dung se mat khoang 2 - 3 thang cho 2 lap tnnh vien, bao gom ca phat trien phu trd.
Cac iJng dung thffc te' ao drfdc phat triln cho mot so nen tang nhrf Gear VR, Google Cardboard, HTC Vive va Oculus Rift. Di^u nay anh hrfdng dd'n thdi gian phat trien cac ffng dung VR, ffdc tinh phat trien VR la tijf 3 dd'n 6 thang/rfng dung.
Chi phi phat trien VR rfdn thd' gidi: Mffc gia cho phat trien rfng dung VR khac nhau thy tffng qud'c gia hay thanh phd'. Tai Hoa K^ va Canada, phi phat trien VR la 40 - 240 USD/h, d Tay Au se la 40 - 180 USD, d Ddng Au la 25 - 70 USD, 6 An Dp la 5 - 70 USD mdi gid. Cac cdng ty Ddng Au cung ca'p kh^u phan cha't Irfdng gia td't nha't, rd rang.
Chi phi rfdc dnh cho phat trien thrfc te' ao se nhrf sau:
- Trd chdi ddn gian nhS't cho VR/AR: 5.000 - 8.000 USD;
- Cu'a hang trffc mye'n trong thrfc te' ao hoac lang cudng: 15.000-25.000 USD.
2. Xu htfdng phat tri^n cua cdng ngh$ thtfc te'ao
Tru'dc dSy, thrfc td' ao thrfdng drfdc bid't de'n vdi ifng dung trong trd chdi (dac biet la cac game nhip vai). Tuy nhien, nhffng nam gan day, cdng nghd n^y da bat dau dffdc drfa vao rfng dung d nhien phrfdng didn va nganh nghi hdn. Trong giai tri, ngoai cac trd chdi, VR ciing drfdc sff dung de xSy drfng cac bp phim gia lap
v^ chu de khoa hpc vidn ttfdng. Trong du lich sd', VR tSi hidn lai cac dia dilm lich sfr, danh lam thang canh thdi xrfa de du khach chidm ngtfdng. Thrfc te' ao cung la
^flg nghd mang tinh dot pha trong giao due, tao ra mdi tru'dng ly trfdng de thrfc hanh eho sinh vidn, khac phuc tftfOc srf thie'u thd'n trong cd sd vSt chat thrfc td'; hoac xda bd r&o can dja ly giup gi^o vidn va sinh vidn trfdng tac thSt d6 dang.
• TnTdc srf phat trien rdng i^i ci vl chieu dai lln chieu sSu cda VR, ngay cang cd nhilu nghien crfu dIu trf vao
phat trien cdng nghe nay. Nhieu cdng ty tap trung vao phat trien mang phan crfng cua cac thie't bi VR. Smartphone hay may tinh xach tay la cac thid't bi thdng minh tuyet vdi de tid'p can thrfc te' ao va cac hang nhrf Samsung, LG, HTC hay Facebook dang tap trung phat trie'n phu kien cho ffng dung thrfc te ao tren Smartphone (kinh VR va tay cam). Tuy nhidn, vide phat trien phan crfng chuydn dung cho VR la vd cdng td'n kem, di kem vdi viec cac thie't bi tich hdp nhrf smartphone cung can phai manh ve cau hinh va^dp phan giai (Bao Lam, 2017). Vi vay, viec siJ duhg VR vin chrfa qua pho bien, dac bidt vdi cac nrfde dang phat trie'n va cd trinh dp cdng nghd cdn ban che' nhrf Viet Nam. Do do, cac cdng ty cdng nghe ldn dang chuyen hrfdng sang ke't hdp nghien cffu phat trie'n ca phan crfng va phan mem, lay dien thoai thdng minh lam trung tam.
3. Xu hrfdng phat trien nganh dao tao QTKS QTKS la mpt nganh cdng nghidp cung cS'p nhffng dich vu can thie't de khach hang cd khoang thdi gian thrf gian va giai tri mpt each thoai mai, an toan. QTKS girf nhiem vu san sdc kh^ch hang Idii hp trd ve sau chuyd'n tham quan ngoai trdi, cu the la cac cdng vide chuan bi \h girf gin phdng sach dep theo nhu cau ciia khach hang. Nganh dao tao QTKS se cung cap nhffng kie'n thrfc can thie't de xay drfng mpt ndi nghi chan "thoai mai nhrf d nha" cho khach hang.
Nhffng kie'n thrfc sinh vien drfdc hoc bao g^m
Hinh 2: ffng dung thi/c te do frong Idp hgc
Nguon: Thinkmobiles, 2019
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TAP CHi CQNG THIftiNG
quan Iy nhan srf, chuan bi phdng d'c, xff ly phan nan cua khach va ke ca truyen thdng quang cao.
Nhffng kie'n thffc do khdng chi cd the' ap dung nhffng dieu drfdc hoc cho hinh thrfc khach san ma con CO the diing cho vide quan Iy nha tro (motel), khu du lich nghi drfdng (resort) hoac ba't ky the loai chd d nao khac.
3.1. Xu hiidng gidng day ngdnh QTKS tren thegidi
Cling vdi srf phat trie'n ciia nganh cdng nghiep
"khdng khdi" tao ra nhieu cd hpi, nganh hpc nay trd nen phd' bid'n dd' dap ffng nhu eau cua srf phat trie'n. Bat dau tff Thuy Sy, nganh dao tao QTKS nay da cd mat d nhieu nffdc phat trie'n va dang phat trid'n tren toan the' gidi vdi kie'n thffc da dang va chuyen sau d nhieu bac hpe nhrf ciJ nhan, sau dai hpc, thac sT va tie'n sT. Nhffng cd hdi va thach thrfc ciia thrfc ti^n kinh doanh ciing tao ra nhffng ap Irfc eho sinh vidn hoc nganh QTKS. Do vay, viee hpc tap dd' dap ffng nhu cau eiia thi trrfdng lao dpng, thrfc tidn cua doanh nghiep la dieu can thie't. De ed the' trang bi drfdc nhffng kid'n thffc va ky nang, ddi hdi sinh vien nganh QTKS can tie'p can va tang cffdng ffng dung cae edng nghe mdi trong hpc tap.
3.2. Xu hddng gidng dqy ngdnh QTKS tqi Viet Nam
6 Viet Nam, nganh QTKS dan trd nen phd' bie'n doedhdi viec Iam tang cung vdi srf bung no' cua nganh Du lich va srf da dang hda trong cac yeu cau cua khach hang. Nhieu trrfdng dai hpc Idn da drfa mdn hpc nay vao giang day vdi thie't ke' bai giang cap nhat va phii hdp vdi srf phat trie'n ciia nganh Du lich. Chffdng trinh giang day drfdc tieh hdp tie'ng Anh va tid'ng Viet, tham khao trf nhieu chrfdng trinh cua cac trrfdng dai hpc da cd kinh nghiem nghidn cffu va giang day bd mdn tren. Tuy nhien, do day la mdt nganh hpc cdn mdi, vide s\i dung cac cdng nghe mdi, trong do cd cdng nghd thrfc te' do de hd trd giang day va hpe tap hien vSn chrfa phd' bie'n tai Viet Nam.
4. Kha nang tfng dung cdng nghe thtfc te'ao trong giang day nganh QTKS
Tlid nhd't, mpt trong nhrfng die'm nd'i bat cua vide rfng dung cdng nghe thrfc te' ao trong giang day nganh QTKS la giup cho sinh vien nhilu cd hpi thrfc hanh nhffng ly thuye't da hpe. Tinh ehat tffdng tac thdi gian thffc cd the giiip sinh vien thffc
srf trai nghidm cac cdng vide va quy tnnh can I^m khi tao ra mdt th^ gidi ao, trong do lap trlnh san cac dd'i trfdng khaeh hang khac nhau va h&nh vi rfng x^ cua hp. Nhrf vay, cae sinh vien cd the trai nghiem va nang cao nghiep vu QTKS ciia minh, ke' ca khi hp chrfa chinh thrfc lam cac cdng viec lidn quan de'n ITnh vrfc drfdc hpc. Viec sij dung ede ph^n mem ke't hdp vdi tri tud nhSn tao trong thrfc te' do, giup sinh vien cd ed hpi thrfc hanh vdi cac nghiep vu QTKS nhrf Id tan, giao tid'p trong nha hang, khach san, khu nghi drfdng. Viec deo mpt chie'c kinh thrfc td' do ke't nd'i vdi smartphone giup sinh vien thrfc hanh giao tie'p vdi nhrfng khaeh hang khd tinh nha't de'n trf khap 5 chau, vdi ngdn ngrf da dang se khie'n cho eac tid't hpe thrfc hanh trd nen ra't thu vi va hrfu ich. Sinh vidn vrfa cd cd hpi thrfc hanh nghiep vu QTKS, vrfa ed cd hdi trau ddi ngoai ngff va ky nang cdng nghe thdng lin.
Thd hai, tinh md phdng nhrf that cd the tao ra nhflng sach pop-up thu vi va da chieu de sinh vidn hpc tap them trrfc quan va thii vi. Nhieu ldp hpc tren the'gidi da rfng dung phan mem ITCraft, mdt rfng dung thffc te'ao tang cffdng (AR) ed the bie'n nhffng ly thuye't trong saeh giao khoa vao eud'n saeh trfdng tac sff dung cdng nghe AR pop-up, giiip sinh vien cd mpt trai nghidm ndi dung da giac quan (Hien Mai, 2018). AR cd thi bo sung them thdng tin ve tat ca eac dia diem mud'n ghe tham, ban do ke't hdp vdi hrfdng dan AR cd the mang lai cho ban trai nghiem tuyet vdi trong vide kham pha cac khu du lich. Sinh vien cung cd the' trai nghidm, tham quan cac dia dilm nd'i tie'ng nao do thdng qua 1 rfng dung AR dtfdc cai tren eac thid't hi nhrf smartphone va tablets, mac du hp dang d dau ma chrfa ed dieu kidn di den tham quan trrfc tie'p dia die'm do, dd la mdt lien Ich tuyet vdi cho nhffng ngrfdi thich Icham phd, tham quan du Hch. Khach san cung cd the ap dung cdng nghe nay d^ tao ldi the', bang each ndi cho du khach cua hp them ve cac dich vu va drfa hp vao trdi nghiem. Cdng nghd thrfc te' ao trong nganh QTKS la viec siJ dung thrfc te' do (Virtual Reality) de md ta khdng gian giong het ben ngoai. Thrfc le' do vrfa tde dpng ndn thi gidc, tham chi con cd the lac ddng ndn cac giae quan nhrf thinh giac, xiic gidc khie'n trdi nghiem nhrf thSt ma khdng mat cde khoan chi phi di chuyen.
246 So 12-Thong 7/2019
qUAIITRj-QUANLV
So' lien giam drfdc ed khi Idn tdi 90% so vdi chi phi du lich va Irfu tru khach san thdng thffdng. Sff dung cdng nghd thrfc te' do trong nganh QTKS sinh vidn cd the chii dpng quan sdt mpi khung canh vdi kich thrfdc va hinh dang, mau sdc that 100%. Cdng nghd thrfc te' do trong nganh Du lich va khaeh san se khie'n vide khdm pha hay nghi difdng trd ndn de dang hdn bao gid Dd' ed mdt chuyd'n di xa thrfdng td'n rat nhieu thdi gian di chuyen. SiJ dung cdng nghe thrfc te'do, mpi ngrfdi CO the' ndm ngam nhin nhffng bd bien day ndng, mpi ngrfdi dang chdi dua phia drfdi hay trai nghidm cam giac nhin trf tren ngon nui cao xud'ng dil chi dang 6 trong mot can phong.
Mdi day nha't, tai Didn dan Gidi tre Chau Au 2016 khai mac vao ngay 24/11/2016, Samsung la nha san xuat da trlnh dien tinh rfng dung cua thrfc te ao trong giao due, drf doan md ra mpt hrfdng phat triln mdi d^y hrfa hen trong trfdng lai. Tai day, Samsung da chia se ve drf an mdi mang ten VR Eduthon, giup cai thien mdi trrfdng gido due va nang cao cha't Iffdng hpc lap. 5 nganh phat triln manh nha't nhd srf cd mat ciia cong nghe thffc td' do gom ba't ddng sdn, giao due, game, cdng nghiep d to, du lich va khach san. Trong danh sach 5 nganh nay ihi sff dung cdng nghe thffc te'ao trong nganh Du Iich va khach san dang dffdc nhilu ngrfdi quan tam va bie't dd'n nha't nhd Ihl dilm noi trdi khi sff dung. Do do, viec rfng dung edng nghe thffe te' do vao gidng day nganh QTKS !a ra't tilm nang va hrfa hen mang den nhieu ldi ich. Cu the sinh vidn dffde tie'p can nhflng cdng nghe thrfc te' ao se cd nhrfng dinh hrfdng va trf duy ffng dung cdng nghe mdi nay trong thrfc tien kinh doanh trong trfdng Iai.
Nhilu Idp hpc, trrfdng hpe va qud'c gia dang t&ng brfdc drfa cdng nghd thrfc te' do vao qua trinh giang day. 6 Viet Nam, do trinh dp edng nghe ciia chiing ta eon chrfa cao, chi phi phat trie'n cd han vd dd phd' cdp ve VR trong giao due van chrfa sSu rdng, ban con can mpt thdi gian de cdng nghe nay cd the' tie'p can de'n cac sinh vien. Trrfde do, chung ta cd thi bat dau vdi cdc cdng nghe ddn gian hdn nhff Idp hpe do hay cac phan mem nang cao tffdng tde khdc.
Va'n d l ma cae trffdng phdi dd'i mat hien nay khong ndm d viec sff dung giao due thrfc te' do ma la vide thrfc hien diing trong ldp hpe. Mac dil tai
nghe da^giam gid manh trong vai nam qua, nhrfng chung v3n tffdng dd'i ddt. Dieu do th§m chi khdng anh hffdng de'n ehi phi phat trie'n hoac ca'p phep phan mem, hodc sffa chffa hoac thay the'tai nghe chac chan se bi hrfhai trong qua trinh sff dung.
Cung nhff ehi phi ciia cde gido vidn thie't bi se can drfdc dao tao ve cdch sff dung tai nghe, phan mem va cung sffa chffa mpi ldi ky thudt ed bdn. Ndi chung, nd se tffdng dd'i td'n kem va ma't thdi gian d l trien khai VR vao trrfdng hpc Dieu do khdng ndn gay ngac nhien vi mpt so'trrfdng van dang sff dung bang den va nhieu ngrfdi tham chi khdng sff dung may tinh xdch tay hoac may linh trong gidng day eiia hp.
De theo kip cudc CMCN 4.0, nam bat dffdc xu hrfdng rfng dung cdng nghd thrfc te' do vao giang day nganh QTKS can cd srf hd trd ve chinh sach cua Nha nrfde, cung nhff xay drfng chie'n Irfde rfng dung edng nghe thdng tm ciia eae trrfdng Dai hpc.
Trong dd, can hoan thien cdc cd chd' chinh sach nhdm ndng cao cha't Irfdng giao due, ed ed ehe' phd'i hdp, lien kd't giffa cae ed sd dao tao, nhd't la cac trrfdng dai hpc cilng vdi doanh nghiep tham gia dao lao nghe nghidp. Ngoai ra, can ddi mdi cd ca'u he thd'ng giao due - dao tao tren ed sd khung trinh dp qud'c gia, lieu ehuan ky nang nghe nghiep, lieu chuan ky nang mem phii hdp vdi bd'i canh da't nrfde va xu the' ciia cac nrfde trong khu vrfe va trdn the' gidi. Hien dai hda ha tang edng nghd thdng tin trong toan bp he thd'ng phuc vu edng tdc quan ly va dieu hanh linh vffc giao due nghi nghiep. Day manh xay dffng thrf vien dien tff, he thd'ng dao tao trrfc tuye'n; khuye'n khieh cac ed sd giao due nha nrfde xay drfng phdng hpc da phrfdng lien, phdng chuyen radn hda; he thdng thie't bl do md phdng, thie't bi ihrfe te' do,...
5. Ke't luSn
Ngay nay, cd the'gidi va Viet Nam dang lid'n vao cupe CMCN 4.0. Cudc cdch mang nay se bie'n ddi edch song, Iam viec va giao lid'p cua loan nhan loai theo edch hoan loan mdi, dat con ngrfdi trffdc cudc eanh tranh viec lam va chinh phuc tri tud nhan lao, robot, thffc te' do, internet van vat. De cd the' xay dffng drfdc chie'n Irfdc lau dai cho vide dao tao nganh QTKS, vide nam bat nhffng edng nghe mdi va Iffa chpn giai phdp phu hdp 6i cd the ddp ffng vdi srf thay dd'i cua cdng nghe trong trfdng lai la can thie't •
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TAP CHi CDNG IHIfliNt
TAI LIPU THAM KHAO:
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Ngay nhan bai: 20/6/2019
Ngay phan bi^n danh gia va sii'a chffa: 30/6/2019 Ngay chSfp nhan dSng bai: 10/7/2019
Titdng tin tdcj^id:
ThS. NGUYEN DiJC N H A N
Khoa K6' toan - Ki6'm toan, TrrfSng Dai hpc Ngoai thijtfng
IMPLEMENTING THE VIRTUAL REALITY TECHNOLOGY INTO TEACHING HOSPITALriY MANAGEMENT IN THE CONTEXT
OF THE FOURTH INDUSTRIAL REVOLUTION
• Master. NGUYEN DUC NHAN Faculty of Accounting - Auditing, Foreign Trade Universit/
ABSTRACT:
The fourth industrial evolution is taking piace globally, bringing many opportunities and challenges for training institutions. As a result, universities and colleges need to improve their teaching methods, increase interaction and practrcaUty of their business models to train quahty human resources to meet the rapid development of technologies. In the future, the virtual reality technology is considered as a breakthrough for the education sector. In the world, the virtual reality technology is being actively researched, developed and applied in many industries such as tourism, hotels and banking industries. TMs article is to analyze the development trends of the vnlual reality technology and the implication potential of this technology into teachmg hospitaUty management in the context of the fourth industrial revolution.
Keywords: The fourth industrial evolution, virtual reality technology, hotel management.
248 So 12-Thang 7/2019
