From now on, these releases are not in accordance with the requirements of international standards. For this reason, the described universal scheme of system analysis is defined on the basis of the models presented below, methods and software tools.
Models and software tools to analyze information system processes 1. General propositions
Reliability of information producing
The following variants are possible: .. a) the virtual moment t has overtaken the system in a working state and no failure has occurred in the period (failure means a change from an operational to a non-working state), in this case the system's operation is characterized by the state "the system ensures the reliable operation of the functions in the period ", that is, the event of the reliable operation of the functions in progress;. Then the event "the system does not guarantee the reliable operation of the functions for a certain period" occurs.
The limited probability of providing reliable function performance by system during the required time exists under the condition of existence for stationary probability
Timeliness of information producing
There may be a delay in receiving the message (for example for a visual check of the data), then the message is loaded into an is within bi with a distribution function B3(t). With CEISOQ+'s "completeness" subsystem, use the probability that the IS contains information about the states of all real objects and can be estimated coincidentally.
Actuality of input information from using point of view
The probability that IS contains information about states of all real objects and coincides with the probability that the number of occupied servers for system / /∞ is equal to zero. In other words, in an output document under a date of its creation, data of a different degree of actuality may be represented.
The limited probability of information actuality on the moment of its use exists under conditions of existence for stationary probability distribution for considered
Information foultlessness after checking
If it is not possible to use "the most recent" information, a human can use less new information to estimate the current state of considered objects and predict future states. The core of modeling is illustrated by figure 8 (for information control application domain).. the flaw is in information control; а) continuous working time of a checker (after with there must be next recovery time);.
Under the condition of independence for considered characteristics the probability of information faultlessness (for problems of checking) or processing correctness
The model is used to assess the infallibility of information after checking and the correctness of information processing. Information processing is considered correct analysis if all essential information has been analyzed without errors and no algorithmic errors have been made.
Under the condition of independence for considered characteristics the probability of information faultlessness (for problems of checking) or processing correctness
Under the condition of independence for considered characteristics the probability of information faultlessness (for problems of checking) or processing correctness.
Under the condition of independence of considered characteristics the probability of information faultlessness (for problems of checking) or processing correctness
Under the condition of independence of considered characteristics the probability of information faultlessness (for problems of checking) or processing correctness
Correctness of information processing
The mathematical model of item analysis (subchapter 3.6) is recommended to also be used for estimating correctness of information processing. With the subsystem "Correctness of processing" of the CEISOQ+, the probability of correct analysis results can be estimated.
Faultless operation of staff and users
Protection against dangerous influences
An intrusion into a source of danger is only possible if an operator makes a mistake, but a dangerous impact occurs if the danger is activated before the next diagnosis. With the "Protection against dangerous influences" subsystem of CEISOQ+, the probability of safe system operation within the allotted period can be estimated as a result of the use of the next mathematical models.
Under the condition of independence of considered characteristics the probability of dangerous influence absence for variant 1 is equal to
A dangerous infection penetrates a person's body only through the fault of the doctor, while it can be discovered later either as a result of an aggravation of a latent disease or as a result of the next diagnosis. For technology 1, the following variants are possible: variant 1 – the specified period Treq is smaller than the specified period between neighboring diagnostics (Treq < Tbetw.+Tdiag); variant 2 – the set period Treq is greater than or equal to the period set between neighboring diagnostics TreqTbetw.Tdiag.
Under the condition of independence for considered characteristics the probability of dangerous influence absence for variant 2 is equal to
For all technologies, the availability of means of danger sources can be a very high requirement for total-fate detection and existence of ways of violated system integrity. Under the condition of independence of considered characteristics, the probability of dangerous influence absence for variant 1 is equal to.
Under the condition of independence for considered characteristics the probability of dangerous influence absence for variant 1 is equal to
Tdiag – is the diagnostic time (Tdiag.=const); Treq – is the required period of continuous safe system operation. Under the condition of independence of considered characteristics, the probability of dangerous influence absence for variant 2 is equal to .
Under the condition of independence of considered characteristics the probability of dangerous influence absence for variant 2 is equal to
Protection from an unauthorized access
In this case, from the point of view of the bank's security system, the period of objective value of the funds coincides with the period during which they are kept in deposits of the bank. As a rule, information has a certain period of its objective value (POV), which affects system protection against UAA.
The limited probability of system protection against unauthorized access exists under the condition of existence for stationary probability distributions for considered
Confidentiality of used information
The following Declaration 12 is proposed for the protection of the evaluation system against unauthorized access during the objective period, when the value of the resources is high. The limited probability of system protection against unauthorized access during the target period, when the value of the resources is high, exists under the condition of.
The limited probability of system protection against unauthorized access during objective period, when resources value is high, exists under the condition of
Models, software tools and methods to analyze and optimize system processes
- General approach to mathematical modelling standard processes
- The formal statement of problems for system analysis and optimization According to ISO 9000 management is defined as coordinated activities to direct and control
It is virtual outsourcing of high system analysis on the basis of the presented mathematical models. Thereby necessary characteristics of the presented innovative approach to control of system processes in quality management were formed above.
Examples
Within the example, two subsystems have been assigned (see figure 27): a subsystem 1 – the urban power supply formalized as base and backup subsystems; a subsystem 2 – an object fragment. The Pentagon was attacked by "Boeing-76" (the company "United Airlines") flying from Newark (New Jersey) to San Francisco (45 people on board).
Conclusion
In the middle of the period between adjacent diagnostics, the calculated risk increases because new sources of danger can start to affect. For complex systems, the proposed results help to answer the questions "Which rational actions should lead to the estimated effect without waste costs, when, with which controllable and uncontrollable conditions and costs?" and enables the transition "from pragmatic filtering of information to the generation of verified ideas and effective decisions" (see Figure 33).
Author details
Proceedings of the 6th International Scientific School "Modeling and Analysis of Safety and Risk in Complex Systems". This is an open access chapter distributed under the terms of the Creative Commons Attribution license (http://creativecommons.org/licenses/by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Competence Education and Training for Quality
- Introduction
- Term of quality
- Basic quality elements
- Education and training for quality
- Competence of education and training for quality
Any ISO member, when interested in the subject of some technical. In this sense, quality education and training is a basic prerequisite for the successful construction, implementation and enforcement of the concept of quality management in any organization.
KNOWLEDGE
- Research
- Education management and training for quality
- Conclusion
- References
The second group includes factors that directly affect the development direction of quality education and training at the level of the national economy. Education and training for quality must be competence, which is acquired through formal and informal education.
The Integration of TQM and Six-Sigma
What is ‘quality’
The Japanese Industrial Standard (JIS Z8101) and the International Organization for Standardization (ISO) give the same definition of "quality" as the totality of functions and features of a product/service, which determines the ability to satisfy the needs and expectations of customers in [7]. Quality is evaluated by the customer only based on the critical features and characteristics of the product/service addressed by the customer.
The evolution of quality management
- Inspection quality control (IQC), since 1910~
- Statistical process control (SPC), since 1930~
- Total quality control (TQC), since 1950~
- Company-wide quality control (CWQC), since 1970~
- Total Quality Management (TQM), since 1985~
- Business Excellence Model, since 2000~
This means that quality is determined at all stages of the product's entire life cycle, and all functions are included in quality control. He designed the Quality Control Circle (QCC) activity and used seven QC tools and improvement tools to apply QCC improvement activities in [9].
The development and implementation of TQM
- The fundamental concepts of TQM
- The content and framework of TQM
Kanji developed a business excellence model suitable for organizations that build in the critical success factors of TQM [28]. It is also essential to develop the quality information system and apply this system vigorously.
Starting
Teamwork – It is necessary to overcome sectionalism and to realize the teamwork and cooperation for the improvement of quality and to undertake quality activities. Drive by facts – For the sake of quick decision making and problem solving, it is necessary to use numerical methods and statistical tools effectively.
Systematization – To improve the prevention and control of quality, all the quality activities must be carried out and implemented systematically. Empowerment – It is critical that every employee can be autonomous to do the right thing the first time to achieve good quality performance.
Extending
Employee Engagement – Every employee is responsible for quality, and everyone must be involved and committed to every quality activity. Training and Education - Japanese industry emphasizes employee training and education that is focused on quality concepts and tools for improvement and.
From Deming Award to the Malcolm Baldrige National Quality Award
The development and implementation system of Six-Sigma program
- The development of Six-Sigma program
- The implementation system of Six-Sigma program
- The features and CSF of the Six-Sigma program
The major contribution of the implementation of the Six-Sigma program is due to the realization of best practices and operating systems. All employees, from top management to workers, participate in the progress of the Six-Sigma program.
Integrated model of TQM and Six Sigma
- The contentions related to the relations between TQM and Six-Sigma
- Integration of TQM and GE-6
As a result, the integration of TQM and GE-6 is not as difficult as it may seem. If an integrated model of TQM and GE-6 were developed, synergistic effects could be expected.
The development of a business excellence system
- Malcolm Baldrige National Quality Award and European Quality Award Several studies in [59-62, 29] have suggested their own holistically strategic management
- Strategic map of enterprise’s long-term development
- The integrated business excellence model
Basically, the business excellence system can be developed by combining the "integrated model of TQM and the Six-Sigma program" and the "strategic map of the long-term development of the enterprise" in [30]. In addition to these two critical drivers (see Figure 6), HRM implementation will train employees with specialized talents and realize 'empowerment' management. The leadership and support of senior management will guide the realization of 'full participation' and.
Case study
These major business successes have encouraged Unimicron to further expand and deepen its implementation of its 'policy management excellence' model. In the preparatory period, they realized the 'Excellent Policy Management' system, carried out quality audits effectively and took immediate improvement actions.
37] Klefsjö, Bengt, Wiklund, Häkan, & Edgeman, Rick L., Six Sigma seen as a method for total quality management. 45] Antony, Jiju, & Banuelas, Richardo, Key Ingredients for Effective Six Sigma Program Implementation.
Qualitative and Quantitative Analysis of Six Sigma in Service Organizations
Background
- Six sigma definitions and philosophy
- Tools and techniques and six sigma methodologies
- Design for Six Sigma (DFSS): Overview
- Critical Success Factors (CSFs)
- Critical-to-Quality (CTQ) characteristics
- Key Performance Indicators (KPIs)
- Six sigma in manufacturing and service organizations
- Review summary
The results of Six Sigma projects must usually be expressed in financial terms. Most of the KPI literature on Six Sigma in services talks about the financial benefits.
Research methodology
- Phase I – Macro study
- Phase III – Large-scale questionnaire survey and case studies
The small-scale questionnaire survey helped to understand the status of Six Sigma in service organizations. The case studies in this phase involved three different service organizations and provided an opportunity for detailed understanding of Six Sigma implementation.
The framework consolidation
- Critical Success Factors (CSFs)
- Critical-to-Quality (CTQ) characteristics
- Key Performance Indicators (KPIs)
- Set of Tools and Techniques (STTs)
- Difficulties or barriers in Six Sigma implementation
- Summary
- Contribution to research process
- Contribution to practice
- Final discussion and future directions
- Concluding remarks
In addition, there is empirical evidence for the importance of dedicated and engaged leadership in the implementation of Six Sigma in service organizations. There is limited literature on Six Sigma implementation in service organizations and a rigorous empirical approach is lacking.
Lean Six Sigma – Making It ‘Business as Usual’
- Lean Six Sigma – a brief step back in time
- Approach
- Continuous improvement
- Training materials and workshops
- Coaching
- DMAIC governance
- Talent pool utilisation
- A final note
- References
In the Recognize Achievement step, a process is set up that embraces not only internal company policies, but also an external assessment by – say – the American Society for Quality [ASQ], or the British Quality Foundation [BQF] whereby everyone who attends the training and completes their project(s) is entitled to register for an externally accredited qualification. Plans are being discussed for between 2% to 5% of the organization to become Black Belts – the wide variation reflects the different structures of the organizations we work with.
