su" HAI LONG CUA SINH VIEN DOI VCJI CAC HOAT DONG CHUNG CUA
T R U O N GCAO DANG
SU PHAM SOC TRANG
NGUYfiN BICH N H t f "
Tom tat: Bai viet nghien cdu sii hai Idng cua sinh viin tai triidng Cao dang Su pham Sdc Trang ddl vdi cac hoat dpng chung cua nha triidng hao gdm: (1) Cdng tac tuyen sinh, tii van, hiidng dan; (2) Cong tac giao due, rin luyen; (3) Cong tac doan the va (4) Cong tac khac. Ki't qua nghien cdu cho thay: Nhin chung, sinh vien hai Idng vdi tdng the hoat dpng chung cua nha triidng; trong dd, nhan dugc sii hai long cao nhat la cac npi dung lien quan din cdng tac tu van, hiidng dan ngoai trd cong tac cd'vk'n hgc tap.
Td khoa: Sii hai long; hoat dpng chung cua nha tnidng; Tmh Sdc Trang.
Abstract: The article examined students' satisfaction with communal activities at Soc Trang CoUege of Education. Communal activities included: (i) admission, student consultation and orientation, (ii) personality training, (iii) student union, and (iv) other activities. The result shows that students were quite satisfied with communal activities offered by the school, especially in student consultation and orientation activities apart from academic advising.
Keywords: Satisfaction; communal activities; Soc Trang province.
Ngay nhan bai 15/9/2019; Ngay sUa bar 20/9/2019; Ngay duyet dang bat 27/02/2020.
1. Dat v a n de
Trong giao due, nhieu nghidn eflu cho tha'y gifla chat Ifldng dich vu giao due va sfl hai Idng ciia ngfldi hgc cd moi quan he chat ehe. Dd la moi quan he cflng ehieu cd y nghia thd'ng kd (nhfl nghidn cflu eiia Basheer A.A1-Alak va Ahmad Salih Mheidi Alnaser'*'. 2012; Hishamuddin Fitri Abu Hasan va cpng stf'^', 2008); cho ndn viec cai tid'n chat Ifldng giao due sd giup tang cfldng sfl hai long eua ngfldi hgc va ngfldc lai y kid'n phan hdi tfl ngfldi hge se giflp cac trfldng cd cd sd de nang eao chit Iflpng dao tao. Cbinh vi diiu nay, eae trfldng dai hpc tren the' gidi tfl lau da tid'n hanb boat ddng lay y kiln phan hdi tfl ngfldi hgc ve boat ddng dao tao cua nha trfldng; ed the ke dd'n la eac nghidn cflu cua Kara. A. va Oscar. W. D*'', 2004,
Madeline Melchor Cardona va y Juan Jose Bravo''"', 2012, Leyla Temizer va Ali
'"' Giang viSn, Tnjong Cao dang Su pham Soc Trang.
'^' Basheer A.Al-AIak a n d Ahmad Sahh Mheidi Alnaser (2012), "Assessing the Relationship Between Higher Education Service Quality Dimensions and Student Satisfaction", Australian Journal of Basic and Applied Sciences. (6(1)), pp. 156-164.
'^' Hishamuddin Fitri Abu Hasan, Azleen Ihas Rahida, Abd R a h m a n Mohd Zulkeflee Ahd Razak (2008),
"Service Quality and Student Satisfaction: A Case Study a t Private Higher Education Institutions", Internationa! Business Research. 1, 3, pp, 163-175 ''' Kara, A., Oscar, W. D. (2004), "Business Student Satisfaction, Intentions and Retention in Higher Education: An Empirical Investigation", MEQ, 4, pp- 1-15.
'"' Madeline Melchor Cardona (2012), y J u a n Jos6 Bravo (2012), "Service quality perceptions in higher education institutions: the case of i Colombian university". Journal of Management and Economics for Iberoamerica, pp 23-29.
\jj^ NHAN Line KHOA HOC XA HOI SO 4-2020
NGUYEN BICH NHlT Turkyilmaz, 2012'^', Ali Akbar Kbosravi
va cpng sfl'^', 2013... Trong nflde, mpt sd' nghien cflu theo hfldng nay cflng din dan dfldc edng bo nhfl nghien cflu Nguydn Thi Trangf^, 2010, Nguydn Thi Bao Chau va Thai Thi Bich Cbau'^\ 2013, Pham Thi Lien*^', 2016... Cac nghidn cflu nay thflc hien vide diiu tra, khao sat sinh vien nhim do Ifldng sfl hai long cua bp v l chat Ifldng dao tao eua nba trfldng vdi kha nbilu ye'u to' dflpe quan tam nhfl: Cd sd vat chat, dpi ngu giang vidn, ehfldng trinh dao tao, kba nang phuc vu... eiia mdt so' trfldng dai bpc trong nflde. O cae trfldng cao dang, dac bidt la cao dang sfl pbam, cac nghidn cflu di sau ve va'n de nay van cdn tfldng ddi it.
Bai vid't bao cao kd't qua khao sat sfl bai Idng cua sinh vidn ve eac mat boat ddng chung eua trfldng Cao dang Sfl pham Sdc Trang. Kit qua nghien cflu la cd sd giup nha trfldng nam bat nhu eau, nguydn vpng cua ngfldi hgc dd cd nhflng bidn phap eai tid'n, nang cao ehat lfldng va hidu qua hoat ddng eua nba trfldng.
2. Khach t h e , dia b a n va phfldng phap nghidn ciiu
2.1. Khach thiva dia ban nghiin cdu Khach the nghien eflu la sinh vien cMnh quy thugc ehuyen nganh Giao due Tieu bgc dang theo bpc tai trfldng Cao dang Sfl pbam Sdc Trang. Nghien eflu da tid'n hanh phat phieu khao sat la'y y kien cua 321 sinh vidn d cac Idp Giao due Tieu hpc tfl nam nha't de'n nam ba ve cac mat boat dpng ehung eua nba trfldng.
2.2. Phadng phap nghien cau Nghien cflu stf dung eac phfldng phap:
hdi eflu tai lieu, phfldng phap dieu tra xa hgi hge va phfldng phap thdng ke toan hge (phan tich dfl lieu bing phan mIm SPSS).
SO 4-2020
Md Mnh nghien cflu dflde xay dflng tren cd sd ly thuye't v l chit Iupng dich vu va Bd tidu ehuan danb gia chat Ifldng giao due trfldng eao ding'^^' do Bd Giao due va Dao tao ban banh. Sau khao sat thtf nghidm, md hinb dflpc xae dinh gom 4 thanb phin chinh: (1) Cdng tac tuyen sinh, ta vin, hadng din; (2) Cdng tac giao due, ren luyen; (3) Cdng tac doan the; (4) Cdng tac khac. Cac bid'n thanh phan dflpc do Ifldng bang thang Likert 4 mfle dp; (1) Rat khdng hai long; (2) Khdng hai long; (3) Hai long;
(4) Rit hai long.
Thang do lfldng (gdm 14 bid'n quan sat) dflpe ddnh gia do tin eay thdng qua be so' tin eay Cronbach Alpha. Qua dd, cac bid'n
<^' Leyla Temizer, Ali Turkyilmaz (2012),
"Implementation of student satisfaction index model in higher education institutions", Procedia - Social and Behavioral Sciences 46 (2012), pp. 3802 - 3806, '**' Ali Akbar Khosravi, Kambiz Poushaneh, Amitida Roozegar, Nasrin Sohrabifard (2013), "Determination of Factors Affecting Student Satisfaction of Islamic Azad University", 3rd World Conference on Psychology, Counselling and Guidance (WCPCG- 2012), Procedia - Social and Behavioral Sciences 84 (2013), pp. 579 - 583.
'^' Nguyin Thi Trang (2010), "Xay dUng m6 hinh danh gia miic do hai long cua SV v6i cha't liiOng dao tao tai trifcfng Dai hoc Kinh te, Dai hoc Da Ning", Tuyen tap Bao cao Hgi nghi sinh vien nghien cdu khoa hgc lan thd 7, Dai hoc Da N i n g , tr. 94-99.
'^' Nguyin Thi Bao Chau va Thai Thi Bich Chau (2013), "Danh gia mile do hai long cua sinh vign doi v6i cha't laong dao tao ciia Khoa Kinh te va Quan tri kinh doanh Tnicing Dai hoc Can Tho giai doan nam 2012 - 2013", Tap chi Khoa hgc Trudng Dai hgc Cin Tbd, (2013), tr. 117-123.
'" P h a m Thi Lien (2016), "Cha't lacing dich vu dao tao va sU hai long cua ngitdi hoc TntOng hop Triidng Dai hpc Kinh te, Dai hoc Quoc gia Ha Noi", Tap cbi Khoa hgc DHQGHN Kinh td va Kinh doanh, TSp 32, So 4 (2016), tr, 81-89.
"0' Bp Giao due va Dao tao (2010), "Van ban hpp nhat so 08WBHN-BGDDT ngay 04 thang 3 nam 2014 ve ban h a n h quy dinh ve Tieu chuan danh gia chat lUdng giao due trifSng Cao dSng", tr, 1-10.
NHAN LUC KHOA HOC XA HOI Q
SU" HAI LONG CUA SINH VIEN DOI V 5 l . . q u a n s a t cd tfldng q u a n bie'n - tong n h d b d n 0,3 se hi loai v a t h a n g do dflpc c h a p n h a n k h i b e sd' tin cay Cronbach A l p h a d a t y e u c i u (> 0,7).
H i n h 1, M o h i n h n g h i e n etfu 3 . Kd't q u a n g h i d n ciiu
3.1. Thdc trang cac hoat dpng chung cua triidng Cao dang Sii pham Sdc Trang
Trfldng Cao d a n g Sfl p h a m Sde T r a n g la trfldng cao d a n g edng lap tbudc h e thd'ng giao due qud'c ddn. M u c tieu c h u n g ciia n h a trfldng la t a p t r u n g n a n g cao cha't Ifldng dao tao; c h a t Ifldng d a y hpc va giao due t o a n dien t r e n t i n h t h a n ddi mdi can b a n t o a n dien giao due. Ben c a n h b o a t dpng giang day, cae hoat ddng c h u n g eua n b a trfldng ludn dfldc q u a n tara cai tid'n, t a n g cfldng bieu qua. Cu tbe*^^': v l cdng t a c t u y e n sinh, n h a trfldng da q u a n t a m xay dflng eae quy t r i n h dap flng yeu c i u tbflc bidn d u n g quy chd' t r o n g cae m a t cdng tac t u y d n sinh, lam t h u tuc n h a p bpc, t r u n g tuyen, td chflc t h d n g tin ngfldi bpc;
quy t r i n h xet tuydn cao d a n g e h i n h quy d a m bao t i n h cdng b a n g , k h a c h q u a n theo quy dinh ciia Bg Giao due va Dao t a o . N g a y tfl d i u n a m hpc va d a u k h d a hge, n b a trfldng da td cbfle hfldng d a n day d u cho s i n h vien ve ehfldng t r i n h dao tao, kidm t r a d a n h gia eflng eac quy d i n h k h a e t r o n g quy chd' dao t a o . Cdng tac giao due c h i n h t r i , tfl tfldng, r e n luydn dao dflc, ldi sd'ng t r o n g s i n h vien l u d n dflde x e m la
n M e m v u t r g n g t a m v a dflde n h a trfldng t r i e n k h a i thfldng x u y e n dfldi n h i e u hinh thflc da dang, p h o n g phfl t b u hflt dflde sfl q u a n t a m c u a s i n h vien, d a t bidu q u a td't.
S i n h vien dfldc t h a m gia n b i l u b o a t dpng tfl eac to cbfle doan t h e nhfl Doan Thanh nidn, Hdi S i n h vidn,... So Ifldng sinh vien dflde kd't n a p vao D a n g b a n g n a m ludn dat v a vfldt cbi tidu. Cdng tac D a n g , doan the ed tae d u n g td't t r o n g vide r e n luydn cMnh tri, tfl tfldng, dao dfle va ldi sd'ng cho sinh vien. Ngoai ra, n h a trfldng cdn dap flng td't n h u cau v l v a n hda, v a n nghd, t h e due, t h e t h a o ciia sinh vien nhfl td chflc eae cau lae bd t h e thao, nghd t h u a t trong nha trfldng. Sinh vien dfldc tao dieu kien tham gia giao lflu, t h i da'u, bieu d i i n trong eac bdi thao, hdi t h i eua Tinh, cua Nganh. Nha trfldng cung nghidm chinh tbflc bien cac che' dp, chinb sach xa hdi ddi vdi ngfldi hgc.
P h d n g Cdng tae s i n h vien la ddn vi chii tri, pbdi bdp cflng vdi cac td chflc, doan tbd, tap t h e n b a trfldng t r o n g viec theo doi, quan ly, d a n h gia eae m a t r e n luyen ve tfl tfldng, dao dfle, ldi sd'ng eua sinh vidn. Nhin chung, bdn c a n h boat dgng giang day, cac boat ddng c h u n g c u a n b a trfldng ludn dfldc q u a n t a m cai t i l n de kbdng ngflng nang cao t m h bieu qua, k b i tM gdp p h a n quan t r p n g vao viec n a n g cao c h i t Ifldng dao tao eiia n b a trfldng ndi chung.
3.2. Sd hai Idng ciia sinh viin dd'i vdi cac hoat dpng chung cua Trddng Cao dang Sa pham Soc Trang
Ke't q u a p h a n t i e h h e so tin c^y C r o n b a c h A l p h a cho t h a y t h a n g do Ifldng t r o n g n g h i d n cflu d a t dp tin cay eao (0,905). Cae bie'n q u a n s a t deu co
"'* Truong Cao dang Sif pham Soc Trang (2019),' cao Tu d a n h gia nam 2019", tr 1-124.
Q NHAN LUC KHOA HOC XA HOI SO 4-2020
NGUYEN BICH NHU trtdng quan big'n - tdng ldn hOn 0,5. NhU
vay, thang do co y nghia va phu hop de tien hanh danh gia sU hai long cua sinh vign dQ'i v6i cac hoat dong chung cua nha trUcing.
De danh gia cu th^ mflc do hai long cila sinh vien d6'i v6i cac hoat dong chung cua nha tru6ng, nghien cflu tien hanh phan
tich thong ke mo ta cac bien thanh phan cua thang do. Ket qua (Bing 1) cho thay:
Nhin chung, sinh vien hai long vfli cac hoat dong chung cua nha truang vdi mflc dilm trung binh dat khoang 3,2 (cao hOn mflc hai long 0,2 diem). Tat ca big'n thanh phan deu nhan dugc su hai long cua sinh vien (dat tfl 3,04 - 3,32).
Bang 1. Thong ke mo ta cac bien trong mo hinh N o i d u n g
Hoat dpng tuyen sinh cua n h a trfldng cdng b i n g , k h a c h quan.
Sinh vidn dflpe gidi thieu ve sfl mang, muc tieu ciia n h a trfldng.
Sinh vien dflde hfldng d i n v l chfldng trinh dao tao.
Sinh vien dflpc hfldng d i n ve quy dinh, quy che dao tao.
Sinh vidn dfldc phd bie'n, giao due ve cbinb sach, p h a p Mat.
Sinh vidn dfldc tao dieu kien de tu dfldng va r e n luydn.
Sinh vidn dupe t a o dieu kidn dd t h a m gia edng tdc Dang, doan the.
Hoat ddng doan t h e cd t a c dung tdt trong vide r e n luyen cua sinh vidn.
T r u n g b i n h 3,24
3,20
3,30
3,32
3,30
3,27
3,10
3,20
D o l e c h c h u a n 0,582
0,522
0,568
0,547
0,534
0,520
0,567
0,553
P h a n t r a m Ra't khdng hai Idng Kbdng b a i Idng Hai Idng Ra^t hai Idng Ra't khdng hai long Khdng hai long Hai Idng Ra't hai long Ra't khdng hai long Khdng bai long Hai Idng Ra't hai long R i t kbdng bai Idng Khdng bai long Hai long Rat bai Idng Ra't khdng h a i long Kbdng hai Idng Hai Idng Ra't hai long Rat kbdng bai long Khdng hai long Hai long Rat hai Idng Rat khdng h a i long Khdng h a i long Hai Idng R i t hai long Rat khdng hai long Khdng hai long Hai Idng Rat hai long
1,6%
3,1%
65,1%
30,2%
0,6%
3,7%
70,7%
24,9%
0,6%
3,7%
60,7%
34,9%
0,3%
3,1%
61,1%
35,5%
0,6%
1,9%
64,5%
32,7%
0,3%
2,8%
66,7%
29,9%
1,2%
7,8%
70,7%
20,2%
0,6%
5,3%
67,3%
26,8%
Sf 4-2020 NHAN Lire KHOA HOC XAHOI Q
STJ HAI LONG CUA SINH VIEN DOI V6l...
N o i d u n g
Trfldng giai quyd't td't eae chinb sach xa hdi.
N b a trfldng dap flng n h u c i u ve van hda, van nghe, t h e due, t h e thao.
N h a trfldng thfle hidn vide d a n h gia cdng tdc r e n luyen dflng quy dinh.
Cdng tae tbi dua k h e n thfldng, ky Mat dflde thflc Men td't.
Cdng tac cd' va'n hgc t a p dat Mdu qua tich cflc.
D a n h gia chung ve boat ddng dao tao eua n b a trfldng.
T r u n g b i n h
3,12
3,23
3,18
3,18
3,04
3,15
D o Idch c h u ^ n
0,713
0,610
0,624
0,626
0,728
0,468
P h a n t r a m R i t kbdng hai Idng Kbdng b a i Idng Hai Idng R i t h a i long Rat khdng h a i long Khdng b a i long Hai Idng Rat b a i Idng R i t kbdng h a i Idng Khdng h a i long Hai Idng Rat b a i Idng Rat khdng h a i long Kbdng bai Idng Hai long Rat h a i long Rat khdng h a i long Kbdng b a i Idng Hai Idng Rat b a i long Ra't kbdng h a i Idng Khdng b a i long Hai Idng Rat h a i long
4,0%
8,1%
60,1%
27,7%
1,2%
5,9%
61,1%
31,5%
1,2%
8,1%
61,4%
29,0%
1,6%
7,5%
62,0%
28,3%
4,7%
10,0%
60,4%
23,7%
0,3%
3,4%
74,5%
18,7%
Trong cae bid'n thanh phan do Ifldng v l cae boat ddng ehung, sinh vien hai Idng nha't la vide nba trfldng hfldng dan sinh vidn ve quy dinh, quy che' dao tao (dat 3,32); tiep theo cung la ndi dung ve tfl van, hfldng dan; eu thd la hfldng dan v l chfldng trinh dao tao (dat 3,30). Ngi dung v l phd Men, giao due chinh saeh va phap luat cho sinh vidn cflng dat sfl hai long kha cao (dat 3,30). Trong 13 tieu cbi do lfldng, cdng tac cd' v i n bpc tap dat mflc hai long
tha'p nhat so vdi cae tidu chi cdn lai trong thang do (dat 3,04).
Ben canh vide xem xet kit qua dat dfldc d tflng tieu ehi, nghien cflu eung tien banh so sanh sfl danh gia eua sinh vien 6 tflng khda hge eu the. Ket qua phan tich phfldng sai ANOVA mdt yd'u td (Bang 2) khang dinh: Cd sfl khac biet cd y nghia thd'ng kd trong danh gia eua sinh vien nam thfl hai va nam thfl ba ve eac mat hoat ddng ehung cua nha trfldng vdi mflc ^ nghia 0,05 (dp tin cay 95%).
Q NHAN LUC KHOA HOC XA HOI sdA-2020
d i
NGUYEN BICH NHU B a n g 2 . K e t q u a p h a n t i c h p h i i d n g s a i A N O V A
(I) N a m tint
1 2 3
(J) N a m t h i i
2 3 1 3 1 2
Sii k h a c b i § t t r u n g b i n h
(I-J) 0,041 -0,180 -0,041 -0,221*
0,180 0,221*
S a i s o c h u a n
0,060 0,076 0,060 0,070 0,076 0,070
H e so Sig.
1,000 0,057 1,000 0,006 0,057 0,006
K h o a n g t i n cSy (95%) Ngifdng
diidi -0,10 -0,36 -0,19 -0,39 0,00 0,05
Ngfldng t r e n 0,19 0,00 0,10 -0,05 0,36 0,39
*. The mean difference is significant at the 0.05level.
Diem danh gia trung binh eua sinh vidn chung eiia nha trfldng dflpe tbd'ng ke cu d tflng khda hpe dd'i vdi cae hoat ddng the trong Bang 3.
B a n g 3 . T h o n g k e k e t q u a
Hoat dgng tuyen sinh cua n h a trfldng cong bang, k h a c h quan.
Sinh vien dfldc gi6i thieu v l sfl mang, muc tieu cua nha trflcJng.
Sinh vien dfldc hfldng d&n ve chUdng trinh dao tao.
Sinh vien dfldc hfldng d i n ve quy dinh, quy che dao tao.
Sinh vien dfldc pho bien, giao due ve chinh sach.
Sinh vien dfldc tao dieu kien Sinh vien dUdc tao dieu kien de t h a m gia cong tac Hoat dong doan t h e co tac dung t6't trong viec TrUdng giai quyet tot cac chinh sach xa hoi.
sfl h a i l o n g c u a s i n h v i e n of t f l n g k h o a h o c N a m thfl n h a t
T r u n g b i n h 3,26
3,22
3,27 3,29
3,26 3,29
3,13
3,23
3,15
D o l e c h c h u a n 0,527
0,486
0,511 0,558
0,465 0,457
0,444
0,491 0,629
N a m thfl h a i T r u n g
b i n h 3,16
3,12 3,28 3,29
3,27
3,21 3,03
3,13
3,01
D o l e c h c h u a n
0,654
0,497 0,561 0,529
0,523 0,531
0,585
0,572 0,758
N a m thfl b a T r u n g
b i n h 3,43
3,36 3,39 3,44
3,43 3,36 3,23
3,34 3,33
D o l e c h c h u a n 0,694
0,606 0,665 0,563
0,644 0,578 0,668
0,574
0,676
s i 4-2020 NHAN LUC KHOA HOC XAHOI QJI
s y HAI LONG CUA SINH VIEN DOI VOl...
N h a trflcJng dap flng n h u c i u ve v a n hoa, van nghe, t h e due, t h e thao.
N h a trfldng thflc hien viec d a n h gia cong tac r e n luyen dung quy dinh.
Cong tac thi d u a khen thflcfng, ky l u a t dfldc thflc hien tdt.
Cdng tac CO v a n hgc t a p d a t hieu qua tich cUc.
D a n h gia c h u n g ve h o a t d g n g dao t a o cua n h a trfldng.
N a m t h i i n h a t T r u n g
b i n h 3,31
3,13
3,18 3,21
3,14
D o l e c h c h u a n 0,564
0,600
0,522
0,500 0,402
N a m t h i i h a i T r u n g
b i n h 3,14
3,15
3,09 2,85 3,10
D o l § c h c h u a n
0,631
0,626
0,662
0,815 0,437
N a m t h i i b a T r u n g
b i n h 3,34
3,36
3,40 3,28
3,32
D o lech c h u a n 0,602
0,633
0,643 0,666 0,596
Ke't qua thd'ng ke (Bang 3) cbo tha'y:
nhin chung, sinh vidn nam thfl ba cd xu hfldng danb gia cao cde hoat dpng chung cua nha trfldng hdn sinh vidn nam thfl hai. Diem danh gia chung v l hoat ddng dao tao eua nha trfldng d sinh vidn nam thfl ba la 3,3 cdn d sinh vidn nam thfl hai la 3,1 (diu dat trdn mflc "hai long" trong thang danh gia).
3.3. Giai phap nang cao sii hai long cua sinh viin dd'i vdi cac hoat dpng chung cua nha trddng
Tren cd sd ke't qua nghien cflu, bai vie't de xua't mpt so' giai phap cu the nham nang cao sfl hai Idng ciia sinh vidn ddi vdi cac mat boat dpng chung eua nha trfldng nhfl sau:
- Nang eao hieu qua cdng tac cd'va'n hgc tap trong tfl va'n, hfldng dan sinh vien thflc hien ke' hoaeh hpc tap, ren luyen.
Hoat dgng eua ed' va'n hpe tap can cd sfl phdi hpp chat che hdn vdi eac bg phan, phdng, khoa, td lien quan dd kip thdi giai quyd't cac va'n de phat sinh.
- D^y manh edng tac doan thd trong sinh vidn, tao diiu kidn de sinh vien ddng vai trd ndng cd't trong eae boat dgng cua doan the. Tfl dd phat huy sfl chu ddng, sang tao cua sinh vien, gdp phan tich cflc cbo vide ren luydn chinh tri, tfl tfldng, dao dflc va ldi sd'ng cua sinh vidn.
- Phdng Cdng tac sinh vien tie'p tuc phdi hdp td't vdi cac bd phdn, phong, khoa, to lidn quan va co' va'n hpc tap trong vide giai quyet kip thdi eae ehd' dp chinh sach xa hpi cho sinh vien (ve hpe bdng, y te',...).
- Tang cfldng cdng tac tfl va'n, hfldng dan ddi vdi sinh vidn dau khda va sinh vien nam thfl hai dd eae em bat nhip tdt trong cae boat dpng ehung cua nha trfldng.
3. Kd't luan
Trdn cd sd ly thuylt vl eha't Ifldng dich vu va sfl bai long ket bdp eac tidu chuan danh gia chat Ifldng trfldng eao dang, nghien eflu da xay dflng mo Mnh ly thuyet ve sfl bai Idng cua ngfldi hpc ddi vdi cac mat hoat dgng chung cua nha trfldng bao gdm cdng tac tuyen sinh, tfl va'n, hfldng
Q NHAN Lim KHOA HOC XA Hfil SO 4-2020
NGUYEN BICH NHU din, c6ng tac giao due, ren luy§n, cong tac
doan the va cac cong tac khac. V6i dfl lieu khao sat trSn 300 sinh vign, nghien cflu tien hanh phan tich, kiem dinh thong ke va xac dinh mflc do hai long cua sinh vien doi v6i cac mat hoat dong cua nha trfldng noi chung va ci tCfng khoa hoc noi rieng.
Bgn canh do, nghien cflu cung chi ra sfl khac biet c6 y nghia thong ke trong danh gia ciia sinh vi6n gifla cac c^p hoc. Ket qua nghien cflu la cd s6 vflng chdc, dang tin cay de de xuat vi§c dieu chinh, cai tien cac mat hoat dgng ciia nha trfldng nham tang cfldng sfl hai long, tin tfl6ng cua ngflcii hgc doi vdi cd sci giao due cung nhfl gop phin nang cao chit Ifldng giao due va dao tao ciia nha trflcing noi chung.
TAI LIEU THAM KHAO 1. Basheer A.A1-Alak and Ahmad Salih Mheidi Alnaser (2012), "Assessing the Relationship Between Higher Education Service Quality Dimensions and Student Satisfaction", Australian Journal of Basic and Applied Sciences.
2. Hishamuddin Fitri Abu Hasan, Azleen Ilias Rahida, Ahd Rahman Mohd Zulkeflee Abd Razak (2008), "Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions", International Business Research. 1, 3.
3. Kara, A., Oscar, W. D. (2004),
"Business Student Satisfaction, Intentions and Retention in Higher Education: An Empirical Investigation", MEQ, 4.
4. Madeline Melchor Cardona, y Juan Jose Bravo (2012), "Service quality perceptions in higher education institutions: the case of a Colombian SO 4-2020
university". Journal of Management and Economics for Iberoamerica, (2012).
5. Leyla Temizer, Ali Turkyilmaz (2012), "Implementation of student satisfaction index model in higher education institutions", Procedia - Social and Behavioral Sciences 46 (2012).
6. Ali Akbar Khosravi, Kambiz Poushaneh, Amitida Roozegar, Nasrin Sohrabifard (2013), "Determination of Factors Affecting Student Satisfaction df Islamic Azad University ", 3rd World Conference on Psychology, Counselling and Guidance (WCPCG-2012), Procedia - Social and Behavioral Sciences 84 (2013).
7. NguySn Thi Trang (2010), "Xay dflng mo hinh danh gia mflc dg hai long cua SV vfli chat Ifldng dao tao tai trfldng Dai hgc Kinh te, Dai hgc Da Ning", Tuyen tap Bao cao Hgi nghi sinh vien nghiin cflu khoa hoc lan tha 7, Dai hgc Da Ning.
8. Nguyin Thi Bao Chau va Thai Thi Bich Chau (2013), "Danh gia mflc do hai Icng cua sinh vien ddi vdi chat Ifldng dao tao eiia Khoa Kinh te va Quan tri kinh doanh TrflSng Dai hgc Gin Thd giai doan nam 2012 2013", Tap chi Khoa hoc Tritdng Dai hgc Can Thd, (2013).
9. Pham Thi Lien (2016), "Chit Ifldng dich vu dad tao va sfl hai long cua ngfldi hgc Trflcing hdp Trflcing Dai hge Kinh t6', Dai hgc Quoc gia Ha Ngi", Tap chi Khoa hgc DHQGHN: Kinh te va Kinh doanh, tap 32, so 4 (2016).
10. Bg Giao due va Dao tao (2010), Van ban hdp nha't so 08WBHN-BGDDT ngay 04 thang 3 nam 2014 ve ban hanh quy dinh ve Tieu chuan danh gia chat Ifldng giao due trflcing Cao dang.
11. TrflSng Cao ding Sfl pham Soc Trang (2019), Bao cao Tfl danh gia nam 2019.
NHAN LUC KHOA HOC XAHOI Q
