TABLE OF CONTENT
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DECLARATION i
PREFACE ii
ACKNOWLEDGEMENT iii
ABSTRACT iv
TABLE OF CONTENT v LIST
OF FIGURES vii
LIST OF TABLES viii LIST OF APPENDICES ix CHAPTER I: INTRODUCTION 1.1 Opening Remarks 1 1.2 Background of the Study 1
1.3 Research Questions 3 1.4 Purpose of the Study 4 1.5 Significance of the Study 4
1.6 Scope of the Study 4 1.7 Clarification of the Technical Terms 5 1.8 Organization of the Paper 5 1.9 Closing Remarks 6
CHAPTER II: LITERATURE REVIEW 2.1 Opening Remarks 7 2.2 The Nature of ESP 7 2.3 Types of ESP 9 2.4 Characteristics of ESP 12
2.5 Needs Analysis 13
2.6 In-house Materials 16
2.7 Materials Development for ESP 17
2.8 Language Skills for Tourism Disciplines 22
2.9 ESP Teaching Method 25
2.10 ESP Stakeholders 27
CHAPTER III: METHODOLOGY
3.1 Opening Remarks 32
3.2 Research Site 32
3.3 Research Participants 33
3.4 Research Design and Method 34
3.5 Data Collection Process 35
3.6 Data Collection Techniques 37 3.7 Data Analysis Framework 48 3.8 Validity Issues 39 3.9 Closing Remarks 40
CHAPTER IV: DATA PRESENTATION AND ANALYSIS 4.1 Opening Remarks 41 4.2 Data from Questionnaire 41
4.3 Data from Interview 54 4.4 Data from Document analysis 67 4.5 Closing Remarks 100
CHAPTER V: CONCLUSIONS AND SUGGESTIONS 5.1 Opening Remarks 102 5.2 Conclusions 102
5.3 Suggestions 103
BIBLIOGRAPHY 105
LIST OF FIGURE
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Figure 2.1: ESP materials design model (Hutchinson and Waters) 20
