Pengaruh kualitas pembelajaran, layanan administrasi, dan sarana prasarana terhadap kepuasan mahasiswa Fakultas Ekonomi Universitas Sanata Dharma studi kasus pada mahasiswa Fakultas Ekonomi

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ii v A M R A H D A T A N A S S A T I S R E V I N U I M O N O K E S A T L U K A F N E M E J A N A M N A S U R U

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.i t a h n a h u g g n u s e k n a g n e d s il u n e p g n i b m i b m e m n a d n a k h a r a g n e m .

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a m r a h D a t a n a S s a ti s r e v i n U n e m e j a n a M .

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m .

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t a k g n ir e p i t a p m e n e m g n a y a i s y a l a M h a w a b i d h u a j , 4 4 t a k g n ir e p i d a d a r e b . 3 t a k g n ir e p i d a d a r e b g n a y a r u p a g n i S h a w a b i d h u a j t a g n a s n a k h a B . 6 2 u t n u n a h a n e b m e p n a k u k a l e m s u r e t n a k a a i s e n o d n I a y n u t n e t i n i l a H k . n a k i d i d n e p u t u m n a k t a k g n i n e m s a ti l a u k n a g n e d t a r e n a ti a k r e b a y n u t n e t u t u m r e b g n a y n a k i d i d n e P a w h a b s a ti l a e r n a k r a s a d i d i n i l a H . a i s u n a m a y a d r e b m u

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n a k a g n a y a i s u n a m a y a d r e b m u s h a l a d a n a k i d i d n e p m e t s i s u t a u s i r a d u d n i m a l a d n a k a n u g i

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i a b r e p m e m k u t n u a y n n a u p m a m e

k k ikualtia shidup bangsa Indonesia

a d a p i m a l a i d g n a y s i s ir k i r a d a y n h u n e p e s h il u p m u l e b i n i t a a s g n a y

e k d a b a r i h k

a -20 .Dar ipengeritan diata sdapa tdisimpulkan bahwa

kepuasan mahasiswaadalah ala tuku ryang digunakan oleh l embaga

-i g g n it n a k i d i d n e p a g a b m e

l aga r dapa t membantu mereka dalam

a e r a i s a k if it n e d i g n e m a tr e s , a k e r e m n a t a u k e k n a k u t n e n e

m -area yang

u lr e

p diperbaiki ,sehinggapengalaman belaja rmahasiswadapatl ebih

t a p a d r a g a n a k a n u g i d a w s i s a h a m n a s a u p e k a t a D . i g a l n a k t a k g n it i d

i k i p a p a i m a h a m e m h i b e

l ran ,kesukaan dan keinginan mereka dalam

(28)

h a k li s a h r e b n a d f it k e f e a p a r e b e s a tr e s a k e r e m n a h u t u b e k n a g n e d

. i n i n a h u t u b e k n o p s e r e m m a l a d t u b e s r e t a g a b m e l

)

a Faktor-fakto ryangmempengaruh ikepuasanmahasiswa

i s a ti d e r k a o il o f o tr o p n a n u s u y n e p n a m o d e p u k u b n a k r a s a d r e B

k u s a m r e t g n a y t u b ir t a 5 1 t a p a d r e t , i g g n it n a u r u g r e p i s u ti t s n i

g n a y n u m a N . i g g n it n a u r u g r e p i s a ti d e r k a r a d n a t s m a l a d

r o t k a f i a g a b e s n a m o d e p i d a j n e

m -fakto r akademik yang

t u b ir t a 7 l i b m a i d a y n a h a w s i s a h a m n a s a u p e k i h u r a g n e p m e m

r o t k a f i d a j n e m g n a

y -fakto r yang mempengaruh i kepuasan

r o t k a F . a w s i s a h a

m -faktort ersebu tadalah:

)

1 Sumbe rdayamanusia

l a

H -ha lyangberhubungandengans umbe rdayamanusia:

) a

( Sistem rekrutimen dan seleks iuntuk pengangkatan

n e s o d

) b

( Kecukupandosen( rasiodosent etap :mahasiswa)

) c

( Kuailifkas idosen (pendidikan )dan j abatan akademik

p a t e t n e s o d

) d

( TenagaKependidikan( TenagaPendukung/Penunjang

) k i m e d a k A

) e

( Kecukupandankuailifkas ipetuga spepustakaan

) f

( Program pembinaan , pengembangan , dan jaminan

(29)

) g

( Kode eitk atau pedoman disipiln kejra dosen dan

a tr e s s a l e j n a d p a k g n e l g n a y n a k i d i d n e p e k a g a n e t

a y n i s a t n e m e l p m i

)

2 Ku irkulum

d n e m g n a y m a r g o r

P orong/memfaslitias i Program Stud i

, n a g n u b m a n i s e k r e b a r a c e s m u l k u k ir u k i s i n a k i a b r e p

:i t u p il e m

) a

( Pendekatanpembelajaran

) b

( Designpembelajaran

) c

( Relevani si

) d

( Mediapembelajaran

) e

( Evaluas iprose sdanhasi lpembelajaran

) f

( Umpanbailkdairs takeholders

.

B Kualtia sPembelajaran

.

1 PengeritanKualtia sPembelajaran

t a k g n it u ti a y a i s e n o d n I a s a h a B r a s e B s u m a K t u r u n e m s a ti l a u K

n a k g n a d e S . u t a u s e s t a j a r e d u a t a f a r a t u a t a a y n k u r u b k i a b

i s e n o d n I a s a h a B r a s e B s u m a K t u r u n e m n a r a j a l e b m e

p a yatiu proses ,

a y n d u j u w r e t i m e D . r a j a l e b p u d i h k u l h k a m u a t a g n a r o n a k i d a j n e m a r a c

g n a y n a a n a c n e r e p i a y n u p m e m n e s o d a y n l a e d i n a r a j a l e b m e p u t a u s

n a k i d a ji d a s i b t u b e s r e t a y n a n a c n e r a g g n i h e s , k i a b n a g n e d g n a c n a ri d

k i a b n a g n e d n a h a il u k r e p n a k u k a l e m k u t n u n a u c

a .I stliahpembelajaran

(30)

a m a s r e b i d a jr e t n a r a j a l e b m e p n a d , r a j a g n e

m -sama . Belaja r dapa t

n a r a j a l e b m e p n a d r a j a g n e m n a t a i g e k a p n a t u a t a r a j a g n e p a p n a t i d a jr e t r a j a g n e m n a k g n a d e S . n i a l l a m r o

f lmeiput i segala ha lyang tenaga

s a l e k m a l a d i d n a k u k a l k i d i d n e p t a k a m n a r a j a l e b m e p s a ti l a u k g n a t n e t a r a c i b a ti k a li

B ejradinya

i r a d r a d n a t s n a g n e d i a u s e s g n a y n a r a j a l e b m e p n a t a i g e k u t a u s g n a y n a h a il u k r e p u t a u s a y n a t p i c r e t u a t a f it k e f e g n a y n a r a j a l e b m e p h a il u k a t a m h e l o n a k p a r a h i d g n a y n a u j u t i a p a c n e m a g g n i h e s l a m it p o g n i s a m i d u t s m a r g o r p i a u s e

s -masing . Menuru t Lovti t dan Clarke

n a g n e d i a d n a ti d n a r a j a l e b m e p s a ti l a u k ) 9 7 : 7 0 0 2 , n a m r e h u S m a l a d ( i n i a w s i s a n a m i r a d i a l u m ; r a j a l e b n a g n u k g n il m a l a d s a u l a p a r e b g n a y n a t a p e c e k n a g n e d r a j a l e b a w s i s a w h a b i l a n e g n e m , a d a r e b r a j a l e b s e s o r p m a l a d k i s if a r a c e s a w s i s n a k t a b il e m , a d e b r e

b ,meminta

n a r a j a l e b m e p s a ti l a u K . r e n ij a m i g n a y n a k l a u s i v m e m k u t n u a w s i s n a d n a u j u tr e b a j a g n e s i d g n a y a h a s u u t a u s n a r a j a l e b m e p h a l a d a f it a l e r g n a y n a h a b u r e p i d a jr e t u a t a r a j a l e b n i a l g n a r o r a g a i l a d n e k r e t a u s a k a M . ) 5 4 5 : 4 0 0 2 , o s r a i M ( n i a l g n a r o a d a p p a t e n e

m tu

n a d a n a c n e r e t u a t a a j a g n e s i d g n a y n a t a i g e k h a l a d a n a r a j a l e b m e p . n a a l o l e g n e p u a t a i l a d n e k a y n a d a .

2 Krtieirakualtia spembelajaran

n a r a j a l e b m e p u k a li r e p i r a d t a h il i d t a p a d n a r a j a l e b m e p s a ti l a u K ( u r u g k i d i d n e p u a t a n e s o

d teache reducator’ sbehavior) ,pe irlaku dan

( u r u g n o l a c a w s i s a h a m r a j a l e b k a p m a

(31)

( n a r a j a l e b m e p m il k

i learning cilmtie) , mater ipembelajaran ,media

. n a r a j a l e b m e p m e t s i s n a d , n a r a j a l e b m e p

, fi t k a n a r a j a l e b m e p s a ti l a u k r o t a k i d n i i d a j n e m g n a y n u p a d A

f e , fi t a e r

k ekit fdan menyenangkan (PAKEM )oleh Sotlhan (2006 :

h a l a d a ) 9 4

1 penguasaan guru pada mata pelajaran. Kualtia s

p a d a h r e t u r u g n a a s a u g n e p h e l o i h u r a g n e p i d t a g n a s n a r a j a l e b m e p

g n a y i r e t a m p a d a h r e t u r u g n a a s a u g n e P . n a k r a j a i d n a k a g n a y i r e t a m

n a k a n a k r a j a i d n a k

a membua tpengajaran lebih terfokus ,selain tiu

u p m a m s u r a h a g u j n u m a n i r e t a m i a s a u g n e m s a t a b e s a y n a h n a k u b u r u g

.s it a m e t s i s a r a c e s a y n n a ij a y n e p i g e t a rt s g n a c n a r e m

)

a Ketuntasandalambelajart e lraksana

a y n a i d e s r e t a tr e s n a r a j a l e p i r e t a m n a a s a u g n e p l a d o m n a g n e D

s e s o r p t a u b m e m n a k a , u r u g g n a r o e s i g a b p u k u c g n a y u t k a w

h a d u m h i b e l n a k a a w s i S . n a m a y n i d a j n e m n a r a j a l e b m e p

, s u k o f r e t n a d s a l e j g n a y i r e t a m n a i a p m a y n e p n a g n e d i m a h a m e m

e b n a s a t n u t e k n a i k i m e d n a g n e

d laja rakant ercapa.i

)

b Dayas eraps iswameningkat

a li b a p a a y n t u j n a l e s i r e t a m e k h a k g n a l e m t a p a d u r u G

a y a d e s a t n e s r e p a g u j n a d s a t n u t p a g g n a i d a y n m u l e b e s i r e t a m

a y n a h k a d it n a r a j a l e b m e p s a ti l a u K . a t a r e m r i p m a h a w s i s p a r e s

g a b e s i a li n a y n i g g n it i r a d i a li n i

d ian keci lsiswa ,karena ha lin i

(32)

k u t n u k i a b n a g n e d n a r a j a l e b m e p s e s o r p a t a n e m a h a s u r e b

.s a l e k m a l a d i d a w s i s p a r e s a y a d n a a t a r e m k a d it e k n a k l a m i n i m e m

d n a t s a g it n a k ir e b m e m , ) 5 : 6 0 0 2 ( g n u g A n a k g n a d e

S a r

n a t u r u m a l a d , i h u r a g n e p m e m g n il a s g n a y n a r a j a g n e p s a ti l a u k

:t u k ir e b i a g a b e s h a l a d a a y n s a ti r o ir p

)

1 Interaks iyangkonitnuantaras iswadanguru

h a d u s r a j a g n e m a k e r e m a r a c h a k a p a r u k u g n a m u lr e p u r u G

r a n e

b -bena refekit fsesua idengan siswa yang dihadapinya

k u t n u k a h i k il i m e m u r u g a g g n i h e s , u t n e tr e t t a a s a d a p

t a l a n a g n e d n e m ir e p s k e r e b , r a j a g n e m a r a c i s a k if i d o m e m

s a u lr e p m e m m a l a d a g u j u a t a u r a b g n a y r a j a g n e m u t n a b

. a d a g n a y m u l u k ir u k

)

2 Carapembelajaran l(earning )dan carapenliaian (assesment )

n u g i d g n a

y akandalamkelas

l a h i a n e g n e m r a n e b n a g n e d i m a h a m e m s u r a h u r u

G - lha

. n a r a j a l e b m e p m a l a d a w s i s i p a d a h i d g n a y r a s a d n e m

u t a s n a r a j a g n e p a d a p r a s a d r e b a y n a h n a k u b i n i n a m a h a m e P

g n a y n a m a h a m e p n a k a p u r e m h i b e l i p a t e t , a w s i s e k h a r a

l a d a w s i s n a fi t k a e k i r a d l u c n u

m am membangun

n a m a l a g n e p i a k g n a r e m n a g n e d i ri d n e s a y n n a u h a t e g n e p

i k il i m i d h a l e t g n a y n a u h a t e g n e p n a d s a l e k i d n a r a j a l e b m e p

(33)

n a g n e d a y n l a s i m ” l a u d i v i d n i n a r a j a l e b m e p “ n a g n e d

.l a o s s i n e j n a k i s a ir a v m e m

)

3 Sumbe r lImuPengetahuan( academicr esource)

n a t a i g e k m a l a d a n a r a s a r p a p u r e b n a u m li e k r e b m u S

l a h a u m e S . i g o l o n k e t n a d , a g a r e p t a l a , u k u b u ti a y , n a r a j a g n e p

g n u k u d n e m k u t n u k i a b n a g n e d i s a r o l p s k e i d t a p a d s u r a h i n i

n a r o e s n a s a w a w r a g a n a r a j a g n e p s e s o r p p a it e

s g guru/dosen

.s a u l h i b e l i d a j n e

m

h a l a d a i s a m r o f n i r e b m u s , n a r a j a l e b m e p s e s o r p m a l a D

n i a l n a d , n a a c a b n a h a b , a w s i s , a w s i s a h a m , u r u g , n e s o d

, u r u g , n e s o d a g u j n i k g n u m i s a m r o f n i a m ir e n e P . a y n i a g a b e s

a i d e m i n i l a h m a l a d a k a M . n i a l g n a r o u a t a a w s i s , a w s i s a h a m

mendapa tde ifnisil ebih khusus ,yakn i"teknolog ipembawapesan

n a u lr e p e k k u t n u n a k t a a f n a m i d t a p a d g n a y ) i s a m r o f n i(

i r e t a m /i s i n a k i a p m a y n e m k u t n u k i s if a n a r a s u a t a " n a r a j a l e b m e p

. ) 1 5 1 : 8 0 0 2 , n i m a Y ( n a r a j a l e b m e

p Kemp dan Dayton ,

g n a r u k k a d it i s a k if it n e d i g n e

m dar idelapan manfaa tmedia dalam

( u ti a y , n a r a j a l e b m e p n a t a i g e

k DalamYamin ,2008 :151-154) :

) a

( penyampaianmater ipelajarandapa tdiseragamkan ,

) b

( prose spembelajaranmenjadil ebihmenairk ,

) c

( prose sbelajars iswamenjadil ebihi nteraktfi .

) d

( Jumlahwaktubelajar-mengaja rdapa tdikurang,i

) e

(34)

) f

( prose sbelaja rdapatt ejrad id imanas ajadankapans aja ,

) g

( sikapposiit fsiswat erhadapbahanpelajaranmaupun t erhadap

t a p a d i ri d n e s u ti r a j a l e b s e s o r

p diitngkatkan ,

) h

( peran dosen dapa tberubah ke arah yang Iebih posiit fdan

g n a l u g n e m u lr e p k a d it n e s o d , a m a tr e P . fi t k u d o r

p -ulang

. n a r a j a l e b m e p m a l a d n a k a n u g i d a i d e m a li b a k e r e m n a s a l e j n e p

t a p a d n e s o d , ) n a s il ( l a b r e v n a i a r u i g n a r u g n e m n a g n e d , a u d e K

ir e b m e

m perhaitanl ebih.

.

3 Sistempembelajaran

.

a Rancanganpembelajaranmahasiswameilput:i

)

1 Pedomanpengembanganr ancanganpembelajaran

)

2 Pelaksanaanpedomanpengembanganr ancanganpembelajaran

.

b Pedoman bimbingan akademik , bimbingan peneilitan dan

. a y n n i a l h a i m li a y r a k n a d s i s e t/ i s p ir k s /r i h k a s a g u t n a s il u n e p

.

C LayananAdministrasi

t a a f n a m n a k ir e b m e m g n a y n a t a i g e k h a u b e s n a k a p u r e m n a n a y a L

i r a d t a b i k a i a g a b e s , u t n e tr e t t a p m e t n a d u t k a w a d a p n a g g n a l e p i g a b

a y n a t a k l a s a t u r u n e m i s a rt s i n i m d a n a k g n a d e S . n a k n i g n ii d g n a y n a h a b u r e p

n a k g n a d e s f i s n e t n i it r a r e b d a , e a rt s i n i m + d a u ti a y n it a l a s a h a b i r a d l a s a r e b

.i h u n e m e m n a d , u t n a b m e m , i n a y a l e m i tr a r e b e a rt s i n i m

ir a h e s n a t a i g e k m a l a

D -har i untuk istliah adminisrtas i dibag i

(35)

.

1 Adminisrtas idalam pengeritan yang sempi tadalah suatu pekejraan

.r o t n a k m a l a d a h a s u a t a t

.

2 Adminisrtas idalampengeritanyangl ua sadalahseluruhprose skejra

a

s maorangataul ebihdalammencapait ujuanbersama.

) 0 7 : 0 0 0 2 , o n o t p ij T ( n a m a r u s a r a P t u r u n e

M menyatakan bahwa

u a t a a m a s n a k a s a ri d g n a y n a n a y a l a k ij n a k s a u m e m n a k a t a k i d n a n a y a l e p

a d A . n a k p a r a h i d g n a y n a n a y a l s a ti l a u k i h i b e l e

m 5 dimens i kualtia s

i a y , n a n a y a l e

p tu tangibles (bukt i ifsik) , reilablitiy (keandalan) ,

s s e n e v i s n o p s e

r (daya tanggap) , assurance j(aminan ) dan empathy

.) it a p m e (

)

a Bukt i ifsik( tangible)

n a li p m a n e p , i g o l o n k e t s a ti li s a f , g n u d e g i tr e p e s k i s if i t k u B

n a k e n e m h i b e l , a y n i a g a b e s n a d n a w a y r a k / n e s o

d kanpadabukt iifsik

. a y n n a a d a r e b e k a b a ri d t a p a d u a t a

)

b Keandalan( reilablitiy)

n a l a d n a e

K (reilablitiy) mencakup kemampuan perguruan itngg i

n a d , t a r u k a , a r e g e s n a g n e d n a k ij n a ji d g n a y n a n a y a l e p n a k ir e b m e m

. n a k s a u m e m

)

c Dayat anggap( responsiveness)

m a l a d n a u p m a m e k p u k a c n e m ) s s e n e v i s n o p s e r ( p a g g n a t a y a D

.t a p e t n a d t a p e c a r a c e s n a n a y a l e p n a k ir e b m e m

)

d Jaminan(assurance)

n a n i m a

(36)

)

e Empait( empathy)

( i t a p m

E empathy ) mencakup perhaitan khusu s dar i perguruan

n a d , a w s i s a h a m n a h u l e k n a d n a h u t u b e k a l a g e s p a d a h r e t i g g n it . a w s i s a h a m n a g n e d n e s o d a r a t n a k i a b g n a y i s a k i n u m o k a y n a d a .

D SaranaPrasarana

a r a c e s g n a y n a p a k g n e lr e p n a d n a t a l a r e p h a l a d a n a k i d i d n e p a n a r a S tr e p e s n a k i d i d n e p s e s o r p g n a j n u n e p n a d n a k a n u g r e p i d g n u s g n a

l igedung,

t a l a a tr e s ,i s r u k a j e m , s a l e k g n a u

r -alat ,danmediapengajaran .

h a l a d a n a k i d i d n e p a n a r a s a r p n a g n e d d u s k a m i d g n a y n u p a d A e p s e s o r p a y n n a l a j g n a j n u n e m g n u s g n a l k a d it a r a c e s g n a y s a ti li s a

f ndidikan

u j u n e m n a l a j , s u p m a k n a m a t , n u b e k , n a m a l a h i tr e p e s n a r a j a g n e p u a t a . n a k t a a f n a m i d i p a t e t s u p m a

k Pengelolaan faslitia ssarana dan prasarana

n a l a jr e b t a p a d s u p m a k i d n a r a j a l e b m e p s e s o r p m a l a d r a g a n a k d u s k a m i d . n e i s if e n a d f it k e f e n a g n e

d Dengan demikian dapa t dtiairk suatu

s a w h a b n a l u p m i s e

k aranadan prasaranaadalah salahsatuyangmemegang

n a d r a j a g n e m r a j a l e b s e s o r p n a r a c n a l e k m a l a d g n it n e p n a n a r e p . a w s i s a h a m k i m e d a k a i s a t s e r p n a t a k g n i n e p u r u g i s n e t e p m o k n a d r a j a l e b a n a r a s a r p a n a r a s n a p a k g n e l e K m e

m iilk i hubungan era t dengan peningkatan kualtia s pembelajaran .

, h a l o k e s i d r a j a l e b a n a r a s a r p a n a r a s i a d a m e m n a d p a k g n e l n i k a m e S a y n i s n e t e p m o k n a k g n a b m e g n e m k u t n u u r u g g n a u l e p a k u b r e t n i k a m e s u r u g g n a u l e p i g g n it n i k a m e S . ) n a r a j a l e b m e p s e s o r p m a l a d a m a t u r e

t( dalam

(37)

m a l a d ( r a j a F k il a M . l a m it p o g n a y l i s a h i a p a c n e m n a r a j a l e b m e p s a ti l a u k

l u t e b i r a d a y n e m h a t n ir e m e P , a w h a b n a k a k u m e g n e m ) 1 6 : 5 0 0 2 , a n a y s u R

u a t a h a l o k e s i g a b a n a r a s a r p a n a r a s a y n g n it n e p p a d a h r e

t lembaga

a p u r e b a y n n a a n u g g n e p g n a y a g a b m e l u t a u s a l o l e g n e M . n a k i d i d n e p

a n a r a S . i a d a m e m g n a y n a p a k g n e lr e p g n a j n u ti d u lr e p a k a m , a i s u n a m

i d a j n e m , r a d n a t s i h u n e m e m m u l e b u a t a i a d a m e m g n a r u k g n a y a n a r a s a r p

s e s o r p n a k a n a s k a l e m m a l a d t a b m a h g n e p r o t k a f u t a s h a l a

s pembelajaran d i

. h a l o k e s

:i t u p il e m a n a r a s a r p n a d a n a r a S

.

1 Prasarana l(ahan , kantor , ruang dosen , ruang diskus/iseminar ,

) m u ir o t a r o b a l

.

2 Sarana( pelratandanperabotankantor ,peralatanl aborato irum,f aslitia s

) a y n i a g a b e s n i a l n a d r e t u p m o k

.

3 PerpustakaandanBahanPustaka

a n a r a

S dan prasarana pada dasarnya memiilk i fungs i utama sebaga i

t u k ir e

b :

.

1 Mempercepa t prose s pelaksanaan pekejraan sehingga dapa t

u t k a w t a m e h g n e m

.

2 Meningkatkanproduk itvtias ,baikbarangdanj asa

.

3 Hasi lke jral ebihberkualtia sdant ejramin

.

4 Lebih memudahkan atau sederhana dalam gerak para pengguna /

u k a l e p

.

(38)

.

6 Menimbulkan rasa kenyamanan bag i orang-orang yang

n a g n it n e p e k r e b .

7 Me