RANCANG BANGUN SISTEM INFORMASI ADMINISTRASI PERHOTELAN PADA NEW CAHAYA HOTEL SIDOARJO

(1)

RANCANG BANGUN SISTEM INFORMASI ADMINISTRASI

PERHOTELAN PADA NEW CAHAYA HOTEL SIDOARJO

Moch.Reza Pahlevie

1)

_{Henry Bambang}

2)

_{Yoppy Mirza M.}

3)

Email : 1)

, 2)

, 3)

Abstract

New Cahaya Hotel is a company engaged in the field of tourism as an hotel in Sidoarjo. New Cahaya

Hotel still using manual methods for daily administration, such as reservation, check in, check out, in

house services, and making reports. This recording methods for a company that engaged in services

can be not efficient, for example taking too much time to handling check in registration. It can be risky

too for saving valueable informations. To overcome the problems above, researcher is designing and

implementing an hotel administration information system. The result from this hotel administration

system is hotel administration reporting. So, this system can overcome the company’s administration

problem and give efficient and effective information.

Keywords: information system, hotel administration system reporting

New

Cahaya

Hotel

merupakan

perusahaan yang bergerak dibidang perhotelan.

Perusahaan yang berbasis pada bidang jasa /

pelayanan ini memiliki jumlah kamar sebanyak 35

kamar. Kecepatan pelayanan merupakan salah satu

target utama untuk memberikan kepuasan kepada

pelanggan hotel. Khususnya pada pelayanan

administrasi pada New Cahaya Hotel.

Pada saat ini, proses administrasi pada

New Cahaya Hotel yaitu tamu melakukan

reservasi baik melalui telepon ataupun melalui

direct reservation.

Selanjutnya tamu melakukan

check in sesuai dengan tanggal dan waktu yang

telah ditentukan pada saat reservasi. Tamu yang

telah menginap dapat menggunakan fasilitas yang

telah disediakan. Fasilitas yang diberikan kepada

tamu hotel terdapat 2 macam, yaitu

free services

dan

paid services

.

Free services

meliputi

airport

pick up services, welcome drink,

dan

breakfast

order.

Paid

services

meliputi

restaurant,

drugstore, airport shuttle,

dan

laundry.

Data

paid services

yang belum terbayar

akan ditagihkan pada saat

check out.

Runtututan

prosesnya, data tagihan tamu pada

paid services,

akan direkap oleh petugas

services

, kemudian

diberikan kepada petugas

front office

untuk

dilakukannya

night audit.

Dari hasil

night audit

tersebut akan didapatkan keseluruhan estimasi

total biaya inap yang akan ditagihkan saat

check

out.

Pada saat

check out

petugas front office

mengecek ulang tagihan, sambil menunggu

petugas

house keeping

untuk mengecek kamar,

apabila ada tambahan tagihan. Setelah selesai

dilakukannya

bill settlement,

kemudian proses

check out

pun selesai.

Proses akhir adalah proses rooms status

maintenance. Proses ini adalah proses perubahan

status kamar mulai dari check out, vacant dirty,

hingga vacant clean. Proses ini adalah proses make

up rooms kamar yang telah dipakai tamu

sebelumnya.

Masalah yang terjadi saat ini yaitu, New

Cahaya

Hotel

selama

dalam

menjalankan

administrasi sehari-harinya masih menggunakan

cara manual, misal pencatatan reservasi dan check

in yang lama, sering terjadinya penumpukan

tagihan yang belum terbayar yang berakibat tidak

terbayarnya tagihan tersebut, dan bill settlement

yang memakan waktu lama dalam proses

administrasi dan pengkalkulasiannya.

Berdasarkan permasalahan di atas maka

diperlukan suatu sistem informasi administrasi

penjualan yang mampu mengolah data dan

mempermudah dalam menyusun laporan. Dengan

sistem

informasi

administrasi

perhotelan

diharapkan dapat membantu proses administrasi di

New Cahaya Hotel.

METODE

Software Engineering Body of Knowledge

(SWEBOK)

Menurut John Willey & Sons (2004)

dalam bukunya menuliskan : “SWEBOK

mendeskripsikan

pengetahuan

secara

umum

tentang rekayasa perangkat lunak yang dibagi

kedalam 10 area pengetahuan (

Knowledge Areas

)

(2)

Knowledge

(SWEBOK) adalah produk dari komite

koordinasi rekayasa perangkat lunak disponsori

oleh IEEE

Computer Society

.

Berikut adalah

penjelasan tentang ruang lingkup pengetahuan

atau yang disebut juga

Knowledge Area

(KA)

yang

digunakan

sebagai

panduan

dalam

mengembangkan aplikasi oleh penulis.

1.Requirement

Tahapan awal dalam membangun

aplikasi,

Software Requirements

merupakan

sebuah properti yang harus diperlihatkan dengan

bertujuan untuk menyelesaikan permasalahan yang

ada. Menjabarkan bagaimana mengotomatisasikan

sebuah permasalahan sebuah tugas yang dihadapi

oleh pengguna, membantu menganalisis proses

bisnis perusahaan yang telah menggunakan

aplikasi, menganalisis kekurangan yang ada dan

lainnya (John Willey & Sons, 2004).

Berikut

penjabaran tentang beberapa tahapan yang ada

pada

software

requirement:

a.

Requirement Elicitation

Tahapan awal dalam pemenuhan

software

requirements

yang

berkonsentrasi

pada

beberapa hal, darimana kebutuhan perangkat

lunak itu sendiri dan bagaimana para

pengembangan

perangkat

lunak

dapat

mengumpulkannya.

b.

Requirement Analysis

Tahapan ini membahas tentang kegiatan

menganalisis kebutuhan untuk :

i.

Mendeteksi

dan

menyelesaikan

permasalahan yang ada pada tiap-tiap

kebutuhan.

ii.

Menggali

batasan

yang

ada

pada

perangkat lunak dan bagaimana perangkat

lunak tersebut akan berinteraksi dengan

lingkungan.

iii.

Menguraikan kebutuhan sistem yang akan

digunakan sebagai kebutuhan perangkat

lunak

c.

Requirements spesification

Secara umum

specification

biasanya mengacu

pada banyaknya jumlah pekerjaan atau

kemampuan perangkat lunak tersebut dalam

mencapai tujuannya, yang secara sistematis

dapat dilihat kembali, dievaluasi dan di terima.

d.

Requirement Verification and Validation

Beberapa dokumen

requirements

di atas

menjadi bahan dari tahapan validasi dan

verifikasi. Kebutuhan verifikasi dan validasi

berpusat pada pemeriksaan kebutuhan dari

dokumen yang meyakinkan bahwa ini

merupakan sistem yang benar. Kebutuhan

yang ada di validasi untuk menjamin bahwa

pengembang dari perangkat lunak tersebut

dapat memahami kebutuhan yang akan

dicapai.

2.Desain

Menurut, John Willey dalam bukunya,

Menurut definisi dari IEEE, desain adalah proses

yang menggambarkan arsitektur, komponen, antar

muka, dan karakteristik yang lain dari sistem atau

komponen, serta juga sebagai hasil dari proses

tersebut. (John Willey & Sons, 2004).

3.Construction

Software construction

mengacu pada detil

pembuatan dari sebuah pekerjaan, perangkat lunak

yang

bermakna

melalui

kombinasi

dari

pengkodean. sebagai pembuatan detail dari suatu

pekerjaan, menciptakan satu perangkat lunak yang

penting yang di kombinasikan dengan

code

, proses

verifikasi,

testing

unit

,

dan

testing

yang

terintegrasi, serta proses

debuging

.

Sistem Administrasi

Istilah administrasi berasal dari bahasa

latin yaitu

ad

dan

ministrate

yang artinya

pemberian jasa atau bantuan, yang dalam bahasa

inggris disebut Administration artinya

to serve

,

yaitu melayani dengan sebaik-baiknya. Pengertian

administrasi dapat dibedakan menjadi 2 pengertian

yaitu:

a.

Administrasi dalam arti sempit. Menurut

Soewarno

Handayaningrat

mengatakan

“Administrasi secara sempit berasal dari kata

administratie(bahasa Belanda) yaitu meliputi

kegiatan

catat-mencatat,

surat

menyurat,

pembukuan ringan, ketik mengetik, agenda dan

sebagainya

yang

bersifat

teknis

ketatausahaan”(1988:2). Dari definisi tersebut

dapat disimpulkan administrasi dalam arti

sempit merupakan kegiatan ketatausahaan yang

meliputi

kegiatan

catat

mencatat,

surat

menyurat, pembukuan dan pengarsipan surat

serta hal-hal lainnya yang dimaksudkan untuk

menyediakan informasi serta mempermudah

memperoleh

informasi

kembali

jika

dibutuhkan.

b.

Administrasi dalam arti luas. Menurut The

Liang Gie mengatakan “Administrasi secara

luas adalah seragkaian kegiatan yang dilakukan

oleh sekelompok orang dalam suatu kerjasama

untuk mencapai tujuan tertentu”(1980:9).

(3)

serta mencapai tujuan yang telah ditentukan

sebelumnya.

Pendapat lain mengenai administrasi

dikemukakan

oleh

Sondang

P. Siagian

mengemukakan “ Administrasi adalah keseluruhan

proses kerjasama antara 2 orang atau lebih yang

didasarkan

atas

rasionalitas tertentu

untuk

mencapai

tujuan

yang

telah

ditentukan

sebelumnya” (1994:3). Berdasarkan uraian dan

definisi tersebut maka dapat diambil kesimpulan

bahwa adminsitrasi adalah seluruh kegiatan yang

dilakukan

melalui

kerjasama

dalam

suatu

organisasi berdasarkan rencana yang telah

ditetapkan untuk mencapai tujuan.

Proses Bisnis Berdasarkan

Stakeholder

Berikut ini adalah proses bisnis administrasi

perhotelan pada New Cahaya Hotel.

Tabel 1. Proses Bisnis Berdasarkan

Stakeholder

STAKE-

HOLDER

PROSES

BISNIS

PHASE

POLICY

Front

Office

Reservation

1 -

Check In

2 -

Create Guest

Folio

3 -

Add Detail

Guest Folio

4 Airport

Shuttle

Services

9 P9. Pick

up

services

tidak

berbayar(f

ree),

sedangkan

drop off

services

berbayar

Wake Up

Call

10 -

Night Audit

12 -

Check Out

15 -

Guest Folio

Payment

13 -

Guest Folio

Settlement

17 Food &

Beverage

Welcome

Drink

5 -

Breakfast

Order

6 -

Restaurant

7 -

STAKE-

HOLDER

PROSES

BISNIS

PHASE

POLICY

Sales

Drugstore

Sales

8 -

F&B

Reporting

14 -

House

Keeping

Laundry

Services

10 -

-

Snack Bar

14 -

HK Rooms

Maintenance

18 -

HK

Reporting

19 -

Accountin

g

Monthly

Revenue

Reporting

20 -

Operation

al

Manager

Managerial

Reporting

21 -

-

Document Flow Sistem Informasi Administrasi

Perhotelan Lama

Berikut ini adalah arus dokumen dari

sistem

lama

yang

telah

diterapkan

sebelumnya.

Secara

detil

alur

proses

administrasi hotel lama dapat ditunjukkan

pada Gambar 1

Document Flow Sistem Informasi Administrasi Hotel Saat Ini

Food & Beverage

Front Office

House Keeping

Accounting

Operational

Manager

P

h

as

e

START

Reservation

Check In

Check Out Check Out ?

Welcome /

Evening

Drink

Breakfast

Order

Restaurant Sales

Laundry

Services

HK Rooms

Reporting Rooms

Maintenance

Night

Audit

Bill Audit Buku Reservasi

Buku Kas Harian Nota Deposit

Reservasi

Data Guest In

House

Welcome/ Evening Drink List

Breakfast Order

List

Data Guest In

House

Drugstore Sales

Restaurant BIll

HK Activity

Report

Drugstore Bill

Airport Shuttle Service Airport Shuttle

Services Bill

F&B Audit

&

Reporting

F&B Guest

Invoice

F&B Guest

Invoice

Mini Bar & Rooms Charge Reporting

Mini Bar &

Rooms Charge

List

Laundry Bill

Registration Form Guest Slip Occupancy Report Buku Kas Harian

Nota Deposit

Check In

Vacant Dirty

Rooms List

Restaurant & Drugstore

Sales Report Restaurant Bill Drugstore Bill

Laporan Kas

Harian

Guest Bill

Laporan Kas Harian

Occupancy

Report

Daily Revenue

Report Guest Invoice

List

1

2

2 Mini Bar &

Rooms Charge

List

Occupancy

Report

Laundry Report Laundry Bill

Vacant Dirty Rooms List

3

5

Restaurant & Drugstore Sales Report Restaurant Bill

Drugstore Bill

Occupancy

Report

Check Out Book

Laporan Kas

Harian

Guest Bill

6

7 Guest Slip

Occupancy

Report

4

7

HK Activity

Report

8

Monthly

Summary

Report

Monthly

Summary

Report

FINISH

Y

N

Mencatat Data pada Log Book Log Book

Log Book

9

9 .Gambar 1

Document Flow

Sistem Informasi

Administrasi Hotel Lama

System Flow

Sistem Informasi Administrasi

Perhotelan Baru

(4)

System Flow Sistem Informasi Administrasi Hotel

Food & Beverage

Front Office

House Keeping

Accounting

Operational

Manager

Check In

Airport Shuttle Occupancy Guest In House

Airport Shuttle Night Audit

Bill Master

Guest In House

Breakfast Order Welcome / Evening Drink

Restaurant Sales Drugstore Sales

Restaurant Sales

Drugstore Sales

F&B Audit & Reporting F&B Audit Bill Master

Laporan Kas Harian FO Occupancy Report

Check Out ? Check Out

Rooms Maintenance

Occupancy Guest In House

Bill Master Bill Hotel

Bill Audit Reservation receipt

Laundry Services

Rooms Check Out Report

Restaurant Receipt

Drugstore Receipt

Laporan Kas Harian F&B

Laundry Receipt

Rooms Check Out Report

HK Rooms Cleaning Reporting

Rooms

Check Out

Laporan Kas Harian FO Laporan Kas Harian

F&B Reservation receipt

Bill Hotel Occupancy Report Restaurant

Receipt Drugstore Receipt

Monthly Revenue Report

Managerial Reporting Airport Shuttle

Receipt

Reservation Report Monthly Revenue

Report Bill Master

Airport Shuttle Breakfast Order Welcome / Evening Drink

Restaurant Sales Drugstore

Sales Rooms Check Out Report Check Out

Laundry Services

Guest in House Report Welcome Drink

Breakfast Order

Occupancy Report Daily Transaction Report Monthly Revenue

Report Guest Invoice

Report Travel agent Invoice

Report Group Reservation

Report Monthly Occupancy

Graphical Report Monthly Rooms Graphic Report Revenue Summary

Report Restaurant & Drugstore Revenue Summary Report

FINISH Laundry Receipt

1

Check In

Gambar 2

System Flow

Transaksi Pembelian

Context Diagram

Context

diagram

sistem

informasi

administrasi perhotelan pada New Cahaya Hotel

terdiri dari 5 entitas yaitu bagian

front office

,

bagian

food & beverage

, bagian

house keeping

,

bagian

accounting

dan

operational manager

.

Setiap entitas memiliki input kedalam sistem dan

mendapatkan output dari sistem. Agar lebih jelas,

dapat dilihat pada gambar 4 context diagram

dibawah ini.

Print Daily Payment Report Request

Check Rooms A vailability

Annual Revenue Report Annual Occupancy Report Print A nnual Revenue Report Print A nnual Occupancy Report Monthly Hotel Revenue Summary Report Monthly Other Income Report Monthly Drugstore Sales Revenue Report Monthly Restaurant S ales Revenue Report Monthly Airport Shuttle Revenue Report Monthly Accomodation Revenue Report Print Monthly Hotel Revenue S ummary Report

Print Monthly Other Income Report Print Monthly Drugstore Sales Revenue Report Print Monthly Restaurant Sales Report Print Monthly Ariport Shuttle Revenue Report Print Monthly Accomodation Revenue Report

Daily HK Room Maintenance Report Data Room Status List

Snack Bar Receipt Notifikasi Data Snack Bar Sales Saved

Laundry Service Receipt Notifikasi Data Laundry Service Saved Print Daily HK Room Maintenance Report

Print Daily Snack Bar Sales Report Print Daily Laundry S ervice Revenue Report Input Data Room Maintenance

Check Room Status List Print S nack Bar Sales Receipt

Input S nack Bar Sales Print Laundry Service Receipt Request

Input Data Laundry Service

Daily Laundry Service Revenue Report Daily Snack Bar Sales Report Notifikasi Data Room Maintenance Saved

Print Daily Drugstore Sales Report Print Daily Drugstore Transaction Report

Print Daily Restaurant Sales Report Print Daily Restaurant Transaction Report

Print B reakfast Order List Print Daily Welcome Evening Drink Report

Print Drugstore Sales Receipt Input Data Drugstore Sales Print Restaurant Sales Receipt

Input Data Restaurant Sales Input Data Breakfast Order

Check Data Guest Log BO Input Data Welcome Evening Drink Service

Check Data Guest Log WED

Daily Drugstore Transaction Report Daily Drugstore Sales Report Daily Restaurant Sales Report Daily Restaurant Transaction Report Breakfast Order List Daily Welcome Evening Drink Report

Drugstore S ales Receipt Notif Data Drugstore Sales Saved Restaurant Sales Receipt Notif Data Restaurant Sales Saved Notifikasi Data Breakfast Order Tersimpan Data Guest Log BO Notifikasi Data WE Drink Service Saved

Data Guest Log WED Hotel Bill

Notifikasi S ettlement Success Guest Folio List Settlement Payment Receipt Notifikasi Guest Folio Payment Success

Check Guest Folio List Payment Check Guest Folio List Settlement

Guest Folio List Payment Notifikasi Check Out Success

Input NA Data Detail Guest Folio Input NA Data Guest Folio

Print Hotel Bill Request Print P ayment Invoice Request Check Data Expected Departure

Print Reservation Invoice Check Pending Guest Folio

Check Pending Transaction

Expected Departure List Daily Occupancy Report

Settlement Bill

Daily Room Sales Report Daily Payment Report Daily Revenue Report

Daily Guest In House Report Reservation Report Check Out Report

Check In Report In House Service Schedule Notifikasi NA Data Detail Guest Folio Saved

Notifikasi NA Data Guest Folio Saved Notifikasi Data Wake Up Call Service Saved

Airport Shuttle Receipt Notifikasi Data Airport Shuttle Service Saved

Notifikasi Data Detail Guest Folio S aved Data P ending Transaction Notifikasi Guest Folio Created

Data P ending Guest Folio Notifikasi Check In S uccess

Expected A rrival List Reservation Invoice Notifikasi Data Reservation Payment Success

Notifikasi Data Reservasi Tersimpan Data Rooms Available

Input Data Payment Input Data Check Out Print Daily Occupancy Report Request Print Daily Room Sales Report Request Print Daily Revenue Report Request Print Daily Guest in House Report Request Print Reservation Report Request Print Check Out Report Request Print Check In Report Request Print in House S ervice Schedule Request Input Data Wake Up Call Input Data Airport Shuttle Service Input Data Detail Guest Folio Input Data Guest Folio Input Data Check In Check In Request Input Data Payment Reservasi Input Data Reservasi

0

Sistem Informasi Administrasi Perhotelan

+ Front Office

Food & Beverage

Operational Manager Accounting

House Keeping

Gambar 3

Context

Diagram

Data Flow Diagram(DFD)

DFD adalah

breakdown

dari

Context

Diagram

yang berisi urutan proses yang terdapat

pada Sistem Informasi Administrasi Perhotelan

pada New Cahaya Hotel. Proses dibagi menjadi 5

sub proses yaitu proses administrasi

front office

,

administrasi

food & beverage

, administrasi

house

keeping

,

monthly

revenue

reporting,

dan

managerial reporting

. DFD Level 1 dapat dilihat

pada Gambar dibawah ini.

[Get Data Payment] [Get Data Transaction]

[S ave Data Payment2]

[Get Data Overtime] [Get Data Retur Payment] [Get Data Extra Accomodation]

[Get Data Company] [Get Data Guest] [Get Data Rooms Type]

[Get Data Rooms]

[Get Data Detail Reservation] [Get Data Reservation]

[Get Data Guest Folio] [S ave Data Detail Guest Folio] [Get Data Detail Guest Folio]

[S ave Data Detail Guest Folio] [S ave Data Guest Folio] [Get Data Detail Guest Folio]

[Get Data Guest Folio]

[Get Data Check Out] [Get Data Check In] [Get Data Wake Up Call]

[Get Data Airport Shuttle] [Get Data Detail Reservation]

[Get Data Reservation] [Get Data Guest Folio]

[S ave Data Detail Guest Folio] [S ave Data Guest Folio] [Get Data Detail Reservation]

[Get Data Reservation]

[Get Data Reservation] [Get Data Detail Reservation] [S ave Data Wake Up Call]

[Get Data Reservation] [Get Data Detail Reservation] [Get Data Reservation] [Get Data Detail Reservation]

[Get Data Reservation]

[Get Data Guest Folio]

[Get Data DGF From FB] [Get Data DGF From HK Transaction]

[Get Data Service] [Get Data Service Type]

[Get Data Check Out] [S ave Data Check Out] [S impan Data Overtime] [Get Data Check In]

[Get Data Detail Guest Folio]

[Get Data Airport Shuttle] [S ave Data Airport Shuttle]

[S impan Data Retur Payment] [Get Data Payment] [S ave Data Payment] [S ave Data Detail Guest Folio] [S ave Data Guest Folio]

[S ave Data Check In] [Get Data Extra Accomodation] [S ave Data Extra Accomodation] [Get Data Detail Reservation] [S impan Data Detail Reservation] [Get Data Reservation] [S impan Data Reservation] [Get Data Extra Accomodation Type] [Get Data Company] [Get Data Guest] [Get Data Rooms] [Get Data Room S tatus] [Get Data Rooms Type]

[Check Guest Folio List Payment]

[Daily Room Sales Report] [In House Service Schedule] [Daily P ayment Report]

[Daily Revenue Report] [Daily Occupancy Report] [Check Out Report]

[Daily Guest In House Report] [Reservation Report] [Check In Report] [Notifikasi NA Data Detail Guest Folio Saved]

[Notifikasi NA Data Guest Folio Saved] [P rint Daily Occupancy Report Request] [P rint Daily Payment Report Request] [P rint Daily Room Sales Report Request] [P rint Daily Revenue Report Request] [P rint Daily Guest in House Report Request]

[P rint Reservation Report Request] [P rint Check Out Report Request] [P rint Check In Report Request] [P rint in House Service Schedule Request]

[Input NA Data Detail Guest Folio] [Input NA Data Guest Folio] [Notifikasi Data Wake Up Call Service Saved]

[Input Data Wake Up Call] [A irport Shuttle Receipt] [Notifikasi Data Airport Shuttle Service Saved]

[Input Data Airport Shuttle Service] [Notifikasi Data Detail Guest Folio S aved]

[Data Pending Transaction] [Input Data Detail Guest Folio] [Check Pending Transaction] [Notifikasi Guest Folio Created] [Data Pending Guest Folio] [Input Data Guest Folio] [Check Pending Guest Folio]

[Hotel B ill] [Notifikasi Settlement Success]

[Guest Folio List S ettlement] [P rint Hotel Bill Request]

[S ettlement Bill] [Check Guest Folio List Settlement]

[Notifikasi Check Out Success] [E xpected Departure List] [Input Data Check Out] [Check Data Expected Departure]

[Notifikasi Guest Folio P ayment Success] [Input Data Payment] [P rint Payment Invoice Request] [Guest Folio List P ayment] [P ayment Receipt] [E xpected Arrival List] [Notifikasi Check In Success] [Input Data Check In] [Check In Request] [Reservation Invoice] [Notifikasi Data Reservation P ayment Success] [Notifikasi Data Reservasi Tersimpan] [Input Data Payment Reservasi]

[Data Rooms A vailable] [P rint Reservation Invoice] [Input Data Reservasi] [Check Rooms Availability]

Front Office

1 Rooms Type 2 Rooms Status

8 Extra Accomodation Type

10 Check In 10 Check In

11 Check Out 11 Check Out

16Wake Up Call

16 Wake Up Call 15Airport Shuttle

15 Airport Shuttle

12 Payment 12 Payment 13 Guest Folio 13 Guest Folio 14 Detail Guest

Folio 14 Detail Guest

Folio

32 Overtime 32 Overtime

33Retur Payment 33 Retur Payment 3 Rooms 6 Guest 9 Company 4 Reservation 4 Reservation 5 Detail Reservation 5 Detail Reservation 7 Extra Accomodation 7 Extra Accomodation

27 Service Type 28 Service SpMg_667 Check In

+

1.3 Create Guest Folio

+

1.4 Add Detail Guest

Folio

+

1.5 Airport Shuttle Service

+

1.6 Wake Up Call Service

1.7 Night Audit

+

1.8 Check Out

+

1.9 Guest Folio Payment

+

1.10 Guest Folio Settlement

+

4 Reservation

5 Detail Reservation 4 Reservation 5 Detail Reservation

4 Reservation

4 Reservation 5 Detail Reservation

4 Reservation 5 Detail

Reservation

4 Reservation 5 Detail

Reservation 13 Guest Folio

14 Detail Guest Folio

13 Guest Folio 14 Detail Guest

Folio 15 Airport Shuttle

10 Check In 11 Check Out

13 Guest Folio 14 Detail Guest Folio 13 Guest Folio 13 Guest Folio 14 Detail Guest Folio 14 Detail Guest

Folio 1 Rooms Type

3 Rooms 4 Reservation 5 Detail Reservation

6 Guest 9 Company 7Extra Accomodation 12 Payment

SpMg_2983

12 Payment

Gambar 4 DFD Level 1 Administrasi

Front Office

[Get Data Restaurant Sales Guest Log] [Get Data WED Guest Log]

[Get Data Drugstore Sales Guest Log] [Get Data Breakfast Guest Log]

[Get Data Det ail Drugst ore Sales] [Get Data Drugstore Sales] [Get Data Det ail Restaurant Sales]

[Get Data Restaurant Sales] [Get Data Det ail WE Drink] [Get Data WE Drink] [Get Data Breakfast] [Get Data Det ail Breakf ast]

[Get Data FB] [Get Data FB Type] [Get Data FB] [Get Data FB Type] [Get Data FB Type]

[Get Data FB]

[Get Data Det ail Breakf ast] [Save Data Detail Breakfast] [Get Data Breakfast] [Save Data Breakfast]

[Get Data Breakfast menu] [Get Data Det ail WE Drink] [Save Data Detail WE Drink]

[Get Data WE Drink] [Save Data WE Drink]

[Save Data Detail FB Sales] [Get Data FB Sales] [Get Data Det ail FB Sales] [Save Data FB Sales]

[Get Data Sales Type] [Get Data FB] [Get Data FB Type] [Get Data FB Sales] [Get Data Det ail FB Sales] [Save Data Detail FB Sales] [Save Data FB Sales] [Get Data Sales Type] [Get Data FB Type]

[Get Data FB]

[Print Daily Welcome Evening Drink Report]

[Daily Drugstore Transact ion Report] [Daily Drugstore Sales Report] [Daily Restaurant Sales Report]

[Daily Restaurant Transaction Report ] [Breakfast Order List] [Daily Welcome Evening Drink Report]

[Print Daily Drugstore Sales Report ] [Print Daily Drugstore Transaction Report]

[Print Daily Rest aurant Sales Report] [Print Daily Rest aurant Transaction Report]

[Print Breakfast Order List] [Notif Dat a Drugstore Sales Saved]

[Drugstore Sales Receipt] [Print Drugstore Sales Receipt ] [Input Data Drugstore Sales] [Restaurant Sales Receipt] [Notif Dat a Rest aurant Sales Saved] [Print Restaurant Sales Receipt]

[Input Data Restaurant Sales] [Notifikasi Data Breakfast Order Tersimpan]

[Data Guest Log BO] [Input Data Breakfast Order] [Check Data Guest Log BO] [Notifikasi Data WE Drink Service Saved]

[Data Guest Log WED] [Input Data Welcome Evening Drink Service]

[Check Data Guest Log WED]

Food & Beverage

17 FB Type 18 FB 19 Sales Type 36 Breakfast Menu 22 Breakfast 22 Breakfast 23 Detail Breakfast 23 Detail Breakfast 24 WE Drink 24 WE Drink 25 Detail WE Drink 25 Detail WE Drink

20 FB Sales 20 FB Sales

21 Detail FB Sales 21 Detail FB Sales SpMg_674 2.1

Welcome Evening Drink

+

2.2

Breakfast Order

+

2.3

Restaurant Sales

+

2.4

Drugstore Sales

+

2.5

FB Reporting

+

17 FB Type 18 FB 19 Sales Type

20 FB Sales

20 FB Sales 21 Detail FB Sales 21 Detail FB Sales

17 FB Type 22 Breakfast 23 Detail Breakfast 24 WE Drink 25 Detail WE Drink 20 FB Sales 20 FB Sales 21 Detail FB Sales 21 Detail FB Sales SpMg_2868

SpMg_2869 SpMg_2870

(5)

[Get Data Service Type]

[Get Data Service]

[Save Data Rooms ]

[Get Data Room Maintenanc e]

[Get data Detail Snac k Bar]

[Get Data Snack Bar]

[Get Data Laundry]

[Get Data Detail Laundry]

[Get Data Service]

[Get Data Service Type]

[Get Data Detail Snack Bar]

[Save Data Detail Snac k Bar]

[Get Data Snack Bar]

[Save Data Snack Bar]

[Get Data SnackBar Sales Gues t Log]

[Get Data Detail Laundry]

[Save Data Detail Laundry]

[Get Data Laundry]

[Save Data Laundry]

[Get Data Laundry Gues t Log]

[Save Data Room Maintenance]

[Get Data Rooms Log]

[Notifikasi Data Room Maintenance Saved]

[Data Room Status List]

[Input Data Room Maintenance]

[Chec k Room Status Lis t]

[Laundry Service Rec eipt]

[Notifikasi Data Laundry Service Saved]

[Print Laundry Service Rec eipt Request]

[Input Data Laundry Service]

[Input Snack Bar Sales]

[Print Snack Bar Sales Receipt]

[Snack Bar Receipt]

[Notifikasi Data Snack Bar Sales Saved]

[Print Daily Laundry Service Revenue Report]

[Print Daily Snac k Bar Sales Report]

[Print Daily HK Room Maintenanc e Report]

[Daily Snac k Bar Sales Report]

[Daily Laundry Service Revenue Report]

[Daily HK Room Maintenanc e Report]

House Keeping

28 Service

27 Service Type

29 Laundry

30 Detail Laundry

34 Snac k Bar

35 Detail Snack Bar

31 Room M aintenance

SpMg _1013

SpMg _1025

3.1 Laundry Service

+

3.2 Snac kBar Sales

+

HK Reporting

+

SpMg _2890

29 Laundry

30 Detail Laundry

34 Snac k Bar

35 Detail Snack Bar

3 Rooms

28 Service

27 Service Type

Gambar 6 DFD Level 1 Administrasi

House

Keeping

[Get Data Drugs tore Revenue]

[Get Data Restaurant Revenue]

[Get Data Acc omodation]

[Get Data Other Inc ome]

[Get Data Airport Shuttle Revenue]

[Get Data M onthly Hotel Revenue]

[Monthly Accomodation Revenue Report]

[Monthly Res taurant Sales Revenue Report]

[Print Monthly Res taurant Sales Report]

[Monthly Drug store Sales Revenue Report]

[Print Monthly Drug store Sales Revenue Report]

[Monthly Airport Shuttle Revenue Report]

[Print Monthly Ariport Shuttle Revenue Report]

[Print Monthly Other Income Report]

[Monthly Other Income Report]

[Monthly Hotel Revenue Summary Report]

[Print Monthly Hotel Revenue Summary Report]

Accounting

SpMg _675

4.1 Print Monthly

Accomodation

Revenue Report

4.2 Print Monthly

Res taurant Sales

Revenue Report

4.3 Print Monthly

Drug store Sales

Revenue Report

4.4 Print Monthly

Airport Shuttle

Revenue Report

4.5 Print Monthly

Other Income

Report

4.6 Print Hotel

Revenue

Summary Report

SpMg _2915

SpMg _2916

SpMg _2917

SpMg _2919

15 Airport Shuttle

Gambar 7 DFD Level 0

Monthly Revenue

Reporting

[Get Data Revenue OM]

[Get Data Occupancy OM ]

[Annual Revenue Report]

[Print Annual Revenue Report]

[Annual Occupancy Report]

[Print Annual Occupancy Report]

Operational

Manag er

SpMg _1031

SpMg _1044

5.1 Print Annual

Occupancy Report

5.2 Print Annual

Revenue Report

Gambar 8 DFD Level 0

Managerial Reporting

CDM (

Conceptual

Data Model

)

CDM (

Conseptual Data Model

) merupakan

struktur

basis

data

dibuat.

Pada

CDM

digambarkan hubungan antara basis data yang satu

dengan basis data yang lainnya. Dimana basis data

yang ada saling terhubung. Gambaran CDM ini

dapat dilihat pada Gambar 9

Relation_375

Relation_369 Relation_368 Relation_367

Relation_337 Relation_336

Relation_335

Rooms Type

ID_RT

FB Type

ID_FBType

Guest Folio

ID_GF

Detail Guest Folio

ID_DGF

Extra Accomodation Type

ID_EAType

Rooms Status

ID_RStatus

Detail Snackbar

ID_DSB

Flight Time

Shuttle_Time

Cost_AS

Status_Bayar_AS

Extra Accomodation

ID_EA

Jumlah_EA

Harga_EA

Subtotal_EA

Wake Up Call

ID_WUC

Jam_WUC

Notes_WUC

Rooms Maintenance

ID_RM

Tanggal_RM

From_Status

To_Status

Check In

ID_CI

TGL_CI

Check Out

ID_CO

Breakfast Menu

ID_BM

Day

Detail WE Drink

ID_DWED

Jumlah_DWED

WE Drink

ID_WED

Sales Type

ID_Sales

Nama_Sales

Gambar 9 CDM

PDM

(

Physical

Data Model

)

PDM

(

Physical

Data

Model

)

menjabarkan secara detil kerangka rancangan

struktur basis data yang dirancang untuk suatu

aplikasi.

Physical Data Model

(PDM)

merupakan hasil

dari

Conseptual Data Model

yang menggambarkan relasi antar basis data

yang ada. Dimana pada PDM tergambar

secara jelas tabel

–

tabel penyusun basis data

beserta

field

–

field

yang terdapat pada setiap

tabel, sebagaimana terlihat pada Gambar 10

I D_DG F = I D_DG F ID_RT varchar(10) NAMA_RT varchar(30) HARGA_RTinteger KAPASITASinteger

ROOMS ID_ROOMS varchar(10) ID_RT varchar(10) ID_RSTATUSvarchar(10)

J ABATAN ID_JABATAN varchar(10) NAMA_J ABATANvarchar(30) FB_TYP E

ID_FBTYPE varchar(10) NAMA_FBTYPEvarchar(30)

COMPANY ID_COMPANY varchar(10) NAMA_COMPANY varchar(30)

KARYAWAN ID_KARYAWAN varchar(10) ID_JABATAN varchar(10) NAMA_KARYAWANvarchar(50) ALAMAT varchar(50) NO_TELP varchar(30) PASSWORD varchar(30) GUEST_FOLIO

ID_GF varchar(10) ID_GUEST varchar(10) ID_RES varchar(10) TGLOP_GF date TGLCL_GF date STATUS_GFvarchar(10)

FB ID_FB varchar(10) ID_FBTYPEvarchar(10) NAMA_FBvarchar(30) HARGA_FBinteger

DETAIL_GUE ST_FOLIO ID_DGF integer ID_GF varchar(10) ID_GUESTvarchar(10) TIPE_DGFvarchar(30) TGL_DGF date NILAI_DGFinteger OP_DGF varchar(30) GUEST

ID_GUEST varchar(10) ID_COMPANY varchar(10) NAMA_GUEST varchar(50) ALAMAT_GUEST varchar(50) NOTELP_GUEST varchar(30) IDTYPE varchar(30) NOID_GUEST varchar(30) J K_GUE ST varchar(10) BIRTHDATE_GUESTdate BIRTHCITY_GUEST varchar(30)

EXTRA_ACCOMODATION_TYPE ID_EATYPE varchar(10) NAMA_EATYPE varchar(30) HARGA_EATYPE integer

SERVICE_TYPE ID_ST varchar(10) NAMA_STvarchar(30) ROOMS_STATUS

ID_RSTATUS varchar(10) NAMA_RSTATUSvarchar(30)

SNACKBAR ID_SB varchar(10) ID_DR integer ID_DGF integer TGL_SB date TOTAL_SBinteger STATUS_SBvarchar(30)

DETAIL_SNA CKBAR ID_DSB integer ID_SERVICE varchar(10) ID_SB varchar(10) J UMLAH_DSB integer HARGA_DSB integer SUBTOTAL_DSBinteger

DETAIL_BRE AKFAST ID_DBO integer ID_BO varchar(10) ID_FB varchar(10) J UMLAH_DBOinteger

BREAKFAST ID_BO varchar(10) ID_DR integer TGLINPUT_B Odate TIME_BO timestamp

DETAIL_FBSALES ID_DFBS integer ID_FBS varchar(10) ID_FB varchar(10) J UMLAH_DFBS integer HARGA_DFBS integer SUBTOTAL_DFBSinteger

FBSALE S ID_FBS varchar(10) ID_SALES varchar(10) ID_DR integer ID_DGF integer TGL_FBS date NOMEJ A_FBS varchar(10) TOTAL_FBS integer DISC_FBS integer DISCN_FBS integer TOTALNETT_FBSinteger STATUS_FBS varchar(30)

SERVICE ID_SERVICE varchar(10) ID_ST varchar(10) ID_AS varchar(10) NAMA_SERVICE varchar(30) HARGA_SERVICEinteger

DETAIL_LAUNDRY_SERVICES ID_DLS integer ID_SERVICE varchar(10) ID_LS varchar(10) J UMLAH_DLS integer HARGA_DLS integer SUBTOTAL_DLS integer LAUNDRY_SERVICE

ID_LS varchar(10) ID_DR integer ID_DGF integer TGL_INLS date TOTAL_LS integer STATUS_BAYAR_LSvarchar(30)

AIRPORT_SHUTTLE ID_AS varchar(10) ID_DR integer ID_DGF integer TGL_AS date MASKAPAI varchar(30) TERMINAL varchar(30) FLIGHT_TIME timestamp SHUTTLE_TIME timestamp COST_AS integer STATUS_BAYAR_ASvarchar(30)

EXTRA_ACCOMODATION ID_EA integer ID_EATYPE varchar(10) ID_DR integer ID_DGF integer J UMLAH_EA integer HARGA_EA integer SUBTOTAL_EAinteger WAKE_UP_CALL

ID_WUC integer ID_DR integer J AM_WUC timestamp NOTES_WUCvarchar(70) ROOMS_MAINTENANCE ID_RM integer ID_ROOMS varchar(10) TANGGAL_RMtimestamp FROM_S TATUSvarchar(30) TO_STATUS varchar(30)

CHECK_IN ID_CIinteger ID_DRinteger TGL_CItimestamp CHECK_OUT

ID_CO integer ID_DR integer TGL_COtimestamp

RESERVATION ID_RES varchar(10) ID_GUEST varchar(10) TGL_RE S timestamp TOTATLCOST_RESinteger STATUS_GL s mallint PATH_GL varchar(30) J ENIS_RES varchar(30) STATUS_RES varchar(30)

OVERTIME ID_OT integer ID_DR integer ID_DGF integer TGL_OTdate NILAI_OTinteger DETAIL_RES ERVATION ID_DR integer ID_RES varchar(10) ID_GUEST varchar(10) ID_DGF integer ID_ROOMS varchar(10) T date TGL_COUT_DR date NIGHTS integer P_ADULT integer P_CHILD integer ROOMCOST_DRinteger COST_DR integer DISCP_DR integer DISCN_DR integer SUBTOTAL_DRinteger STATUS_DR integer

RETUR_PAYMENT ID_RP integer ID_DGF integer TGL_RP date NILAI_RPinteger

BREAKFAST_MENU ID_BMvarchar(10) ID_FBvarchar(10) DAY varchar(30) DETAIL_WE_DRINK ID_DWE D integer ID_WED integer ID_FB varchar(10) J UMLAH_DWEDinteger

WE_DRINK ID_WED integer ID_DR integer TGL_WED date STATUS_WEDvarchar(30)

PAYMENT ID_PAYMENT varchar(10) ID_DGF integer ID_RES varchar(10) TGL_PA YMENT timestamp TYPE_PAYMENTvarchar(30) NILAI_PAYMENTinteger

SALES_TYPE ID_SALES varchar(10) NAMA_SALESvarchar(30)

Gambar 10 PDM

Desain Input Output (IO)

Desain

Master Guest

Form Master Guest digunakan oleh petugas

(6)

RANCANG BANGUN SISTEM INFORMASI ADMINISTRASI PERHOTELAN PADA NEW CAHAYA HOTEL SIDOARJO