Slide MGT209 Slide06

Operations

Operations

Management

Management

Managing Quality

Managing Quality

Chapter 6

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of Operations Management, 5e, and Operations Management, 7e

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© 2004 by Prentice Hall, Inc. , Upper Saddle River, N.J. 07458

Outline

Outline



_{GLOBAL COMPANY PROFILE: MOTOROLA}



_{QUALITY AND STRATEGY}



_{DEFINING QUALITY}



Implications of Quality



Malcolm Baldrige National Quality Award



Cost of Quality (COQ)



_{INTERNATIONAL QUALITY STANDARDS}

Outline - Continued

Outline - Continued



_{TOTAL QUALITY MANAGEMENT}



Continuous Improvement



Employee Empowerment



Benchmarking



Just-in-Time (JIT)



Taguchi Concepts

PowerPoint presentation to accompany Heizer/Render – Principles

of Operations Management, 5e, and Operations Management, 7e

6-4

© 2004 by Prentice Hall, Inc. , Upper Saddle River, N.J. 07458

Outline - Continued

Outline - Continued



_{TOOLS OF TQM}



Check sheets



Scatter Diagrams



Cause-and-Effect Diagram



Pareto Charts



Flow Charts



Histograms

Outline - Continued

Outline - Continued



_{THE ROLE OF INSPECTION}



When and Where to Inspect



Source Inspection



Service Industry Inspection



Inspection of Attributes vs Variables

PowerPoint presentation to accompany Heizer/Render – Principles

of Operations Management, 5e, and Operations Management, 7e

6-6

© 2004 by Prentice Hall, Inc. , Upper Saddle River, N.J. 07458

Learning Objectives

Learning Objectives

When you complete this chapter, you should be able

to:

Identify or Define

:



Quality



Malcolm Baldrige National Quality Award



ISO International Quality Standards

Learning Objectives - continued

Learning Objectives - continued

When you complete this chapter, you should be able

to :

Explain

:



Why quality is important



Total Quality Management (TQM)



Pareto charts



Process charts