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JOB TRAINING ACTIVITY OF THE NEW GUIDES

IN MANGKUNEGARAN PALACE

FINAL PROJECT REPORT

Submitted as a Partial Requirement in Obtaining Degree in the English Diploma

Program, Faculty of Letters and Fine Arts,

SebelasMaret University

by:

Septian Eko Nurdianto

C9310070

ENGLISH DIPLOMA PROGRAM

THE FACULTY OF LETTERS AND FINE ARTS

SEBELAS MARET UNIVERSITY

SURAKARTA

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iv MOTTOES

“Change your life be wonderful life”

The writer

“Believe in yourself that you are the winner”

The writer

”remember it: from zero to hero”

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v

DEDICATION

This Final Project is dedicated for:

My God

My family

My university

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vi PREFACE

AssalamualaikumWr. Wb.

Thank toAllah SWT who gives me strength and health to finish my final

project report, entitledJOB TRAINING ACTIVITY OF THE NEW GUIDES

IN MANGKUNEGARAN PALACE. I am interest in observing job training

activity of the new local guides in PuroMangkunegaran because I want to explain

the activities of new local guides in handling tourists in PuroMangkunegaran.

There are several things done by new local guides. I hope this report can be useful

for the readers.

Finally, Irealize that this final project report is far from perfect. However,

i hope that the readers can get knowledge about the job training activity of the

new guides discussed in this final project report.

WassalamualaikumWr. Wb.

Surakarta, July 2014

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vii

ACKNWOLEDGEMENT

I would like to saythank you to Allah SWT for the guidance and blessing

so that I can finish this final project report. And I want to say thank you to people

who have helped me since the first timeI studied in SebelasMaret University until

I graduate from D3 Program of English Department, Sebelas Maret University.

They are :

1. Dean of Faculty Letters and Fine Arts, Drs. RiyadiSantosa, M.Ed., Ph.D.

2. Head of English Diploma Program, Yusuf Kurniawan, S.S., M.A.

3. My academic supervisor and my supervisor, Karunia Purna K. S.S., M.Si.

Thank you for your advice and suggestion.

4. All lecturers in English Diploma Program.

5. Mr. Purwanto (Head of local guide in PuroMangkunegaran), Mr. Agung

(Head of HPI Surakarta), all of local guides in PuroMangkunegaran (Mr. Joko,

Mr. Susilo, Mr. Nono, Mr. Dodik, Mrs. Maryati, Mrs. Endang, Miss Erna,

Mrs. Sushi, Mrs. Ifa), Mr. Man (Front line of PuroMangkunegaran), Mr.

Bagong (Security in PuroMangkunegaran), and all staff of

PuroMangkunegaran Bureau, thank you for giving me opportunity to do my

job training in PuroMangkunegaran.

6. My families, especially my parents, thank you for supporting me both material

and spiritual.

7. My friends in English Diploma Program, especially Nano, Johan,Frans, Indra,

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viii

Nia(we are best friends), Ganis (my special friend), all parts of Class C and

Tourism Class.

8. Mrs. Heni, Mrs. Susi, and all staff English Diploma Program. Thanks for your

help.

9. All my friends during job training in PuroMangkunegaran, Wahyu, Wildan,

Aswar, and Wening. Thanks for yours cooperation.

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ix ABSTRACT

SeptianEkoNurdianto, 2014.Job Training Activity of The New Guides in Mangkunegaran Palace, English Diploma Program, Faculty of Letters and Fine Arts, SebelasMaret University.

This final project report is written based on the writer’s experience of his

job training fromFebruary 1st to February 28th 2013 as a guide of Mangkunegaran Palace. There is only one objective of this final project report, to describe job training activity for the new guides in Mangkunegaran Palace. The writer explores that there are some activities experienced as the new guide.

First, the new guide should listen to the lessons or explanations delivered by the senior guides. After getting the information, the new guides collected more information especially about the history and attractions of the palace and should memorize them within three days. After those phases above were completed, the new guides was asked to escort and to observe the way shown by senior guides when they were handling tourists.In the following days, the head of senior guides decided to let the new guides handle the tourists by themselves without any supervision.

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x

TABLE OF CONTENTS

APPROVAL OF CONSULTANT ... ii

APPROVAL OF THE BOARD OF EXAMINERS ... iii

MOTTOES ... iv

DEDICATION ... v

PREFACE ... vi

ACKNOWLEDGMENT ... vii

ABSTRACT ... viii

TABLE OF CONTENTS ... ix

CHAPTER I : INTRODUCTION A. Background ... 1

B. Objectives ... 3

C. Benefits ... 3

CHAPTER II : LITERATURE REVIEW A. Tourism 1. Definition of Tourism ... 4

2. Kinds of Tourism ... 5

B. Tour Guide ... 6

1. Definition of Tour Guide ... 6

2. Characteristic of Tour Guide ... 8

3. Classification of Tour Guide ... 8

4. The Duties of Tour Guide ... 9

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xi

1. A Brief History of Mangkunegaran Palace ... 10

2. Attractions of Mangkunegaran Palace ... 11

3.Mangkunegaran Palace Tourism bureau ... 15

B. Job Training Activity as a Local Guide in MangkunegaranPalace ... 16

1. Guidance Before Handling the Tourists ... 16

2. The Job Training Activity as Mangkunegaran Local Guide ... 18

CHAPTER IV : CONCLUSION AND SUGGESTION A. Conclusion ... 21

B.Suggestion ... 22

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