Institutional Repository | Satya Wacana Christian University: Hubungan Kualitas Pelayanan Pengurus Dengan Loyalitas Anggota di Koperasi Simpan Pinjam Hikmah Paguyuban Rukun Santoso Salatiga

68

X

Lampiran I

Kuesioner

No:01

No

0

–

1

01

PETUNJUK PENGISIAN

Pada halaman berikut ini terdapat 19 pertanyaan mengenai kualitas pelayanan

pengurus dan loyalitas anggota. Anda diminta untuk memberikan tanda X atau menuliskan

angka sesuai dengan pendapat anda. Kalimat dan angka dalam kolom pilihan jawaban

tersebut sebagai suatu patokan untuk memudahkan anda dalam memberikan tanda X atau

menuliskan angka sesuai pendapat anda. Anda diperkenankan memberikan tanda X pada

garis pemisah kolom kalimat pilihan jawaban. Pengisian daftar pertanyaan setiap

pernyataan pada variabel loyalitas anggota dan kualitas pelayanan pengurus akan

dilakukan sebanyak 2 kali pengukuran, yaitu sebelum dan sesudah anda menjadi anggota

Kospin Hikmah Paguyuban Rukun Santoso.

Contoh:

1.

Kenyamanan tempat parkir di toko XXX.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

Persepsi

X

Skor pilihan diatas, yaitu:

Sebelum menjadi anggota : 25 (Tidak Puas)

Sesudah menjadi anggota :

= 67,5 (Puas)

Demikian petunjuk pengisian kuisoner ini saya buat dan perkenankanlah saya

memohon kesediaan Bapak/Ibu/Saudara/i untuk memberi jawaban pada setiap pertanyaan

dan pernyataan yang kami ajukan dengan keadaan yang sebenarnya. Atas kesediaan

Bapak/Ibu/Saudara/i, saya ucapkan terima kasih.

Hormat,

IDENTITAS RESPONDEN

Identitas

2

–

3

Nama

: Slamet

.

Nama Usaha

:

Bakso Planet “Jl. Sukowati”

.

Jenis Kelamin :

X

Pria

Wanita

Sex

2

1

Tempat Tinggal :

X

Di Kota Salatiga

Di Luar Kota Salatiga

Asal

3

1

KUALITAS PELAYANAN KOPERASI (X)

Dimensi

Tangible

X

1

4

–

9

46

–

51

1.

Kenyamanan anggota saat melakukan transaksi di Kospin Hikmah.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

1.1.1

4

–

6

37,5

Persepsi

X

X

1.1.2

46

–

48

77,5

2.

Sarana komunikasi yang tersedia untuk berkomunikasi.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

1.2.1

7

–

9

17,5

Persepsi

X

X

1.2.2

49

–

51

32,5

Dimensi

Reliability

X

2

10

–

18

52

–

60

3.

Ketepatan waktu dalam memberikan pelayanan kepada anggota.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

2.1.1

10

–

12

27,5

Persepsi

X

X

2.1.2

52

–

54

52,5

4.

Kesiapan pengurus dalam melayani anggota Kospin Hikmah.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

2.2.1

13

–

15

47,5

Persepsi

X

X

2.2.2

55

–

57

70

5.

Ketepatan pengurus dalam mencatat transaksi kredit.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

2.3.1

16

–

18

47,5

Persepsi

X

X

2.3.2

58

–

60

77,5

Dimensi

Responsiveness

X

3

19

–

27

61

–

69

6.

Kecepatan pengurus dalam memberikan pelayanan pada anggota.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

3.1.1

19

–

21

42,5

Persepsi

X

X

3.1.2

61

–

63

52,5

7.

Kesediaan pengurus menangani keluhan anggota Kospin.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

3.2.1

22

–

24

32,5

Persepsi

X

X

3.2.2

64

–

66

72,5

8.

Kemauan pengurus membantu disaat anggota butuh bantuan.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

3.3.1

25

–

27

32,5

Persepsi

X

X

3.3.2

67

–

69

77,5

Dimensi

Asurance

X

4

28

–

36

70

–

78

9.

Rasa aman yang diberikan pengurus kepada anggota Kospin.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

4.1.1

28

–

30

32,5

Persepsi

X

X

4.1.2

70

–

72

10.

Rasa nyaman yang diberikan pengurus kepada anggota.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

4.2.1

31

–

33

52,5

Persepsi

X

X

4.2.2

73

–

75

77,5

11.

Perhatian pengurus kepada anggota yang menggunakan jasa kredit.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

4.3.1

34

–

36

27,5

Persepsi

X

X

4.3.2

76

–

78

57,5

Dimensi

Emphaty

X

5

37

–

45

79

–

87

12.

Kesediaan pengurus memberikan jumlah kredit yang diminta.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

5.1.1

37

–

39

52,5

Persepsi

X

X

5.1.2

79

–

81

72,5

13.

Kesediaan pengurus menjawab pertanyaan anggota.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

5.2.1

40

–

42

72,5

Persepsi

X

X

5.2.2

82

–

84

72,5

14.

Pengurus menggunakan bahasa yang mudah dimengerti.

Sangat

Tidak Puas

Tidak Puas

Cukup Puas

Puas

Sangat Puas

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Harapan

X

X

5.3.1

43

–

45

67,5

Persepsi

X

X

5.3.2

85

–

87

72

X

X

X

X

X

X

LOYALITAS ANGGOTA (Y)

Kesediaan untuk tetap menggunakan jasakredit.

Y

1

88-93

1.

Seberapa seringkah frekuensi anda menggunakan jasa kredit di Kospin Hikmah dalam 1

tahun?

Tidak

Pernah

Hampir

Tidak Pernah

Kadang-Kadang

Sering

Selalu

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Persepsi

Y

1.1

88

–

90

50

2.

Seberapa sering anda langsung mengajukan kredit di Kospin Hikmah setelah melunasi

kredit sebelumnya?

Tidak

Pernah

Hampir

Tidak Pernah

Kadang-Kadang

Sering

Selalu

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Persepsi

Y

1.2

91

–

93

55

Pilihan pertama dalam mengambil kredit.

Y

2

94

–

96

3.

Apabila ada kospin atau LKM lain menawarkan kredit yang sama, seberapa seringkah

kesetiaan anda untuk tetap menggunakan jasa kredit di Kospin Hikmah?

Tidak

Pernah

Hampir

Tidak Pernah

Kadang-Kadang

Sering

Selalu

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Persepsi

Y

2.1

94

–

96

95

Keinginan anggota untuk menyebar informasi positif ke orang lain.

Y

3

97

–

102

4.

Seberapa seringkahanda membicarakan pengalaman anda di Kospin Hikmah pada orang lain?

Tidak

Pernah

Hampir

Tidak Pernah

Kadang-Kadang

Sering

Selalu

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Persepsi

Y

3.1

97

–

99

10

5.

Seberapa sering anda membicarakan kebaikan dan keramahan pengurus Kospin

Hikmah pada orang lain?

Tidak

Pernah

Hampir

Tidak Pernah

Kadang-Kadang

Sering

Selalu

0 – 5 – 10 – 15 – 20 – 25 – 30 – 35 – 40 – 45 – 50 – 55 – 60 – 65 – 70 – 75 – 80 – 85 – 90 – 95 – 100

Persepsi

Y

3.2

100

–

102

Lampiran II

S e xA s a l

0 1 2 3 4 5 6 7 8 9 1 0 1 11 21 3 1 41 51 6 1 71 81 9 2 02 12 2 2 32 42 5 2 62 72 8 2 93 03 1 3 23 33 4 3 53 63 7 3 83 94 0 4 14 24 3 4 44 54 6 4 74 84 9 5 05 15 2 5 35 45 5 5 65 75 8 5 96 06 1 6 26 36 4 6 56 66 7 6 86 97 0 7 17 27 3 7 4 # 7 6 7 77 87 9 8 08 18 2 8 38 48 5 8 68 78 8 8 99 09 1 9 29 39 4 9 59 69 7 9 89 9# # # # 1 0 2 0 1 1 1 3 7 5 1 7 5 2 7 5 4 7 5 4 7 5 4 2 5 3 2 5 3 2 5 3 2 5 5 2 5 2 7 5 5 2 5 7 2 5 6 7 5 7 7 5 3 7 5 5 2 5 5 2 5 7 7 5 7 7 5 7 2 5 7 7 5 7 7 5 7 7 5 5 7 5 7 7 5 7 2 5 6 7 5 5 0 0 5 5 0 9 0 0 1 0 0 1 5 0 0 2 1 1 6 6 5 6 0 0 6 0 0 6 0 0 6 5 0 7 0 0 6 0 0 6 5 0 7 5 0 7 5 0 6 5 0 6 5 0 6 0 0 7 0 0 6 5 0 8 5 0 7 0 0 7 0 0 9 0 0 7 5 0 7 0 0 7 0 0 8 0 0 8 0 0 7 0 0 7 0 0 6 5 0 8 0 0 6 5 0 5 5 0 9 5 0 5 0 0 5 0 0 0 3 1 1 6 0 0 6 0 0 6 0 0 5 5 0 6 5 0 5 0 0 6 0 0 5 5 0 7 0 0 7 5 0 7 5 0 6 5 0 7 0 0 6 0 0 7 0 0 6 5 0 5 5 0 5 5 0 7 5 0 5 0 0 7 0 0 7 5 0 7 5 0 7 5 0 8 5 0 7 0 0 7 5 0 6 0 0 7 0 0 6 5 0 8 2 5 5 5 0 5 0 0 0 4 1 2 5 5 0 5 5 0 6 5 0 7 0 0 7 0 0 6 5 0 7 0 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7 5 0 9 2 5 1 4 1 1 7 0 0 7 5 0 6 5 0 7 0 0 5 5 0 6 5 0 7 0 0 7 0 0 7 5 0 7 2 5 6 7 5 6 2 5 6 7 5 6 7 5 7 5 0 7 5 0 1 5 0 7 5 0 7 5 0 7 5 0 7 2 5 7 2 5 8 2 5 7 7 5 8 2 5 7 2 5 7 2 5 8 5 0 1 0 0 5 0 0 8 0 0 4 7 5 3 2 5 1 5 1 1 5 5 0 6 0 0 7 5 0 7 5 0 7 0 0 8 0 0 7 0 0 7 5 0 6 5 0 4 5 0 6 7 5 8 0 0 8 7 5 8 7 5 8 0 0 8 0 0 9 0 0 9 0 0 9 0 0 8 5 0 8 0 0 9 0 0 9 0 0 9 0 0 8 5 0 9 0 0 8 0 0 8 0 0 9 0 0 9 5 0 9 0 0 1 5 0 4 5 0 1 6 2 1 5 0 0 6 5 0 6 5 0 6 0 0 5 5 0 5 5 0 6 0 0 4 5 0 4 5 0 4 5 0 5 5 0 5 5 0 5 5 0 6 5 0 8 5 0 7 5 0 7 5 0 8 0 0 8 5 0 7 5 0 8 5 0 8 5 0 9 0 0 8 7 5 8 0 0 8 0 0 8 5 0 9 0 0 9 5 0 9 0 0 8 5 0 7 5 0 4 5 0 1 7 1 1 7 5 0 7 5 0 7 0 0 7 5 0 6 5 0 8 0 0 6 0 0 5 0 0 5 5 0 6 0 0 5 0 0 6 0 0 3 5 0 7 5 0 1 0 0 7 0 0 6 5 0 7 0 0 8 5 0 8 0 0 8 5 0 8 0 0 9 0 0 7 5 0 8 0 0 8 5 0 8 0 0 8 0 0 5 0 0 8 5 0 8 5 0 7 5 0 8 0 0 1 8 1 2 3 7 5 1 7 5 2 7 5 4 7 5 4 7 5 4 2 5 3 2 5 3 2 5 3 2 5 5 2 5 2 7 5 5 2 5 7 2 5 6 7 5 5 0 0 5 0 0 5 0 0 5 5 0 7 0 0 7 0 0 7 5 0 7 5 0 8 0 0 5 0 0 7 5 0 7 5 0 7 5 0 8 0 0 5 0 0 5 0 0 8 5 0 5 5 0 5 5 0 1 9 2 1 5 5 0 6 5 0 7 0 0 7 5 0 7 5 0 7 5 0 7 5 0 7 0 0 6 5 0 7 5 0 7 0 0 7 5 0 7 0 0 7 0 0 6 0 0 7 0 0 7 5 0 8 0 0 8 0 0 8 0 0 8 0 0 7 5 0 7 5 0 8 0 0 8 0 0 8 0 0 7 5 0 8 0 0 7 0 0 7 0 0 7 5 0 6 0 0 5 5 0 2 0 1 2 6 5 0 6 5 0 7 0 0 8 0 0 7 0 0 5 5 0 5 5 0 6 0 0 6 5 0 6 5 0 7 0 0 4 0 0 5 5 0 6 5 0 7 5 0 7 0 0 8 0 0 8 5 0 7 5 0 6 0 0 6 0 0 6 5 0 7 0 0 7 5 0 8 0 0 4 5 0 6 0 0 7 0 0 7 5 0 6 0 0 8 5 0 6 5 0 7 0 0 2 1 1 1 5 0 0 6 5 0 6 5 0 6 0 0 5 5 0 5 5 0 6 0 0 4 5 0 4 5 0 45 4 5 5 5 0 5 5 0 5 5 0 6 5 0 5 0 0 6 5 0 8 0 0 6 0 0 4 5 0 6 5 0 6 0 0 4 0 0 4 5 0 5 0 0 6 0 0 6 0 0 6 0 0 8 0 0 8 0 0 9 7 5 5 0 0 3 5 0 5 0 0 2 2 1 1 6 5 0 8 0 0 9 0 0 6 5 0 7 5 0 3 5 0 5 5 0 5 5 0 5 5 0 5 5 0 5 5 0 5 0 0 5 5 0 6 0 0 7 0 0 8 0 0 9 0 0 7 0 0 8 0 0 6 0 0 6 0 0 6 5 0 6 5 0 6 5 0 6 5 0 6 5 0 6 5 0 7 5 0 7 5 0 6 0 0 8 5 0 5 0 0 5 5 0 2 3 2 2 5 0 0 5 5 0 5 5 0 6 0 0 4 0 0 4 5 0 5 5 0 6 0 0 6 5 0 6 5 0 6 5 0 5 0 0 5 0 0 5 5 0 6 5 0 6 5 0 7 0 0 7 0 0 7 5 0 5 5 0 7 0 0 7 0 0 8 0 0 7 5 0 8 0 0 6 5 0 6 5 0 8 0 0 5 0 0 4 0 0 7 0 0 6 5 0 6 5 0 2 4 2 2 6 0 0 6 0 0 6 5 0 6 5 0 6 0 0 6 0 0 5 5 0 5 5 0 5 0 0 5 5 0 5 0 0 4 0 0 4 5 0 4 5 0 7 0 0 7 0 0 8 0 0 8 0 0 8 0 0 6 5 0 6 5 0 6 5 0 5 5 0 6 5 0 6 0 0 5 0 0 5 5 0 5 5 0 6 5 0 5 5 0 7 5 0 6 0 0 5 0 0 2 5 2 2 4 0 0 5 0 0 7 5 0 7 0 0 7 0 0 4 5 0 6 0 0 6 0 0 5 0 0 6 0 0 6 0 0 5 5 0 4 0 0 4 0 0 6 0 0 6 5 0 4 5 0 6 0 0 6 5 0 6 5 0 6 5 0 7 0 0 7 5 0 8 0 0 7 5 0 4 5 0 5 0 0 7 5 0 8 5 0 9 0 0 9 0 0 7 5 0 7 0 0 2 6 1 2 6 0 0 6 0 0 6 5 0 6 5 0 6 0 0 5 0 0 5 5 0 6 0 0 6 0 0 5 0 0 4 0 0 4 5 0 5 0 0 5 0 0 7 5 0 7 5 0 7 5 0 8 0 0 7 5 0 7 0 0 7 5 0 7 0 0 7 5 0 6 5 0 6 5 0 6 5 0 6 5 0 6 5 0 3 0 0 5 0 0 6 5 0 3 5 0 4 5 0 2 7 2 2 6 5 0 9 0 0 8 5 0 7 5 0 7 0 0 5 5 0 6 0 0 6 0 0 5 5 0 6 0 0 5 5 0 6 0 0 6 0 0 6 5 0 7 0 0 9 0 0 8 7 5 8 0 0 8 0 0 7 5 0 7 0 0 7 0 0 7 0 0 7 5 0 7 0 0 7 0 0 7 0 0 7 5 0 7 5 0 7 0 0 7 0 0 7 5 0 7 5 0 2 8 1 1 6 5 0 7 0 0 6 5 0 7 0 0 8 5 0 8 0 0 7 0 0 7 5 0 6 0 0 7 0 0 7 0 0 6 0 0 5 0 0 5 5 0 8 0 0 8 5 0 8 0 0 7 0 0 8 5 0 8 5 0 7 5 0 7 5 0 6 5 0 8 0 0 8 0 0 8 0 0 7 0 0 8 5 0 8 5 0 6 5 0 8 5 0 6 0 0 6 0 0 2 9 1 1 6 0 0 5 5 0 6 0 0 5 0 0 6 0 0 6 0 0 5 0 0 5 0 0 5 0 0 5 5 0 5 5 0 5 0 0 5 5 0 6 5 0 7 5 0 7 5 0 8 0 0 8 0 0 8 0 0 8 0 0 7 5 0 8 0 0 7 5 0 7 5 0 7 5 0 7 0 0 7 5 0 8 5 0 8 5 0 8 0 0 9 0 0 6 5 0 7 0 0 3 0 2 1 7 0 0 9 0 0 8 5 0 6 0 0 7 5 0 6 0 0 7 5 0 7 5 0 4 0 0 4 5 0 6 0 0 6 5 0 7 0 0 2 5 0 9 0 0 7 5 0 6 0 0 7 5 0 7 0 0 7 0 0 8 0 0 8 0 0 8 0 0 7 5 0 7 5 0 8 0 0 8 0 0 6 5 0 3 0 0 5 0 0 7 0 0 6 5 0 7 0 0 3 1 2 2 6 0 0 7 0 0 7 0 0 7 5 0 5 0 0 6 5 0 7 0 0 8 0 0 8 0 0 7 5 0 7 5 0 7 5 0 7 0 0 7 5 0 7 0 0 8 0 0 8 5 0 8 5 0 7 5 0 8 0 0 7 5 0 8 0 0 8 5 0 8 0 0 9 0 0 8 5 0 8 0 0 8 0 0 5 0 0 5 5 0 8 5 0 2 5 0 3 0 0 3 2 2 1 6 5 0 7 0 0 7 0 0 7 0 0 7 5 0 6 0 0 6 0 0 6 5 0 7 0 0 6 0 0 6 5 0 7 0 0 7 0 0 6 5 0 7 5 0 8 0 0 8 0 0 7 0 0 9 0 0 7 0 0 7 5 0 8 0 0 8 5 0 7 5 0 8 5 0 8 0 0 8 0 0 8 0 0 5 0 0 4 0 0 8 5 0 6 0 0 5 0 0

MASTER SHEET HUBUNGAN KUALITAS PELAYANAN PENGURUS DENGAN LOYALITAS ANGGOTA

DI KOPERASI SIMPAN PINJAM HIKMAH PAGUYUBAN RUKUN SANTOSO SALATIGA

N o Id e n - t i t a

s

KU A LITA S P ELA YA N A N LOYA LITA S

Ha r a p a n P e r s e p s i Y1 Y2 Y3

74

3 3 2 1 6 0 0 7 0 0 8 0 0 7 0 0 7 0 0 6 0 0 6 0 0 6 0 0 6 0 0 8 0 0 7 0 0 6 5 0 6 5 0 7 0 0 7 5 0 8 5 0 8 0 0 8 5 0 8 0 0 7 5 0 7 5 0 7 0 0 6 5 0 8 5 0 7 5 0 8 0 0 7 5 0 8 0 0 9 0 0 8 5 0 9 5 0 6 5 0 7 0 0 3 4 1 1 5 5 0 6 5 0 7 0 0 7 5 0 5 0 0 4 0 0 4 5 0 3 0 0 5 0 0 5 0 0 6 5 0 6 0 0 6 0 0 7 0 0 6 5 0 6 0 0 7 0 0 7 5 0 5 0 0 5 0 0 6 0 0 7 5 0 6 5 0 6 0 0 7 5 0 7 0 0 7 5 0 8 0 0 3 5 0 2 5 0 5 5 0 4 0 0 4 0 0 3 5 1 2 4 5 0 6 0 0 5 0 0 5 5 0 6 0 0 8 0 0 8 0 0 8 0 0 6 5 0 7 0 0 7 5 0 4 0 0 5 0 0 7 0 0 7 0 0 6 5 0 6 5 0 7 0 0 6 0 0 8 0 0 8 0 0 7 5 0 7 5 0 7 5 0 9 0 0 7 0 0 8 5 0 8 0 0 8 5 0 7 5 0 9 0 0 7 5 0 7 0 0 3 6 1 1 6 5 0 5 5 0 6 0 0 6 0 0 6 0 0 6 0 0 6 5 0 6 5 0 7 0 0 7 0 0 7 5 0 5 5 0 5 5 0 6 0 0 7 5 0 7 0 0 7 0 0 7 5 0 7 5 0 7 5 0 8 0 0 7 0 0 6 5 0 7 5 0 7 5 0 6 5 0 6 5 0 7 0 0 6 5 0 2 5 0 6 5 0 6 5 0 6 5 0 3 7 1 1 7 0 0 7 0 0 6 0 0 6 0 0 6 5 0 7 5 0 6 5 0 7 0 0 6 0 0 6 5 0 6 5 0 6 5 0 5 5 0 5 0 0 8 0 0 8 0 0 7 5 0 6 5 0 6 5 0 7 5 0 7 0 0 7 2 5 7 0 0 8 0 0 8 5 0 7 5 0 7 0 0 6 5 0 5 0 0 3 0 0 7 0 0 5 5 0 5 5 0 3 8 1 2 6 5 0 7 5 0 6 0 0 5 5 0 6 5 0 5 0 0 7 5 0 6 5 0 6 0 0 6 5 0 7 5 0 7 0 0 6 5 0 7 0 0 7 5 0 8 0 0 6 5 0 7 5 0 8 5 0 7 0 0 8 0 0 8 0 0 7 5 0 8 0 0 8 0 0 6 0 0 7 5 0 8 5 0 5 0 0 2 5 0 7 5 0 4 5 0 5 0 0 3 9 1 2 5 5 0 5 5 0 6 0 0 6 0 0 6 5 0 6 5 0 7 5 0 6 5 0 7 0 0 7 0 0 7 5 0 5 5 0 5 5 0 6 0 0 7 0 0 8 0 0 6 5 0 7 2 5 7 0 0 8 5 0 8 5 0 8 0 0 8 0 0 8 5 0 8 5 0 7 0 0 6 5 0 7 0 0 8 5 0 9 0 0 8 5 0 5 5 0 5 0 0 4 0 1 1 6 0 0 5 5 0 6 5 0 5 0 0 3 0 0 3 0 0 3 5 0 3 0 0 5 0 0 3 5 0 4 0 0 3 5 0 4 5 0 3 5 0 7 5 0 8 0 0 8 0 0 7 0 0 6 0 0 5 0 0 6 0 0 6 5 0 7 5 0 6 5 0 4 5 0 5 0 0 6 0 0 6 0 0 6 5 0 6 5 0 9 0 0 5 0 0 4 5 0

Ke te rangan Koding:

Kolom 0 - 1 : Nomor Urut Responden Kolom 61 - 69 : Persepsi Dimensi Responsiveness(X3)

Kolom 2 - 3 : Identitas Responden Kode X3.1.2 Kolom 61 - 63 : Persepsi anggota tentang kecepatan pengurus di Kospin Hikmah Kolom 2 : Jenis Kelamin Responden Kode X3.2.2 Kolom 64 - 66 : Persepsi anggota tentang kesediaan pengurus menangani keluhan Kolom 3 : T empat T inggal Responden Kode X3.3.2 Kolom 67 - 69 : Persepsi anggota tentang kemauan pengurus untuk membantu Kolom 4 - 87 : Kualitas Pelayanan Pengurus (X) Kolom 70 - 78 : Persepsi Dimensi Assurance(X4)

Kolom 4 - 9 : Harapan Dimensi Tangible(X1) Kode X4.1.2 Kolom 70 - 72 : Persepsi anggota tentang rasa aman di Kospin Hikmah Kode X1.1.1 Kolom 4 - 6 : Harapan anggota tentang kenyamanan anggota di Kospin Hikmah Kode X4.2.2 Kolom 73 - 75 : Persepsi anggota tentang rasa nyaman di Kospin Hikmah Kode X1.2.1 Kolom 7 - 9 : Harapan anggota tentang sarana komunikasi di Kospin Hikmah Kode X4.3.2 Kolom 76 - 78 : Persepsi anggota tentang perhatian pengurus di Kospin Hikmah Kolom 10 - 18 : Harapan Dimensi Reliability(X2) Kolom 79 - 87 : Persepsi Dimensi Em pathy(X5)

Kode X2.1.1 Kolom 10 - 12 : Harapan anggota tentang ketepatan waktu pelayanan Kospin Hikmah Kode X5.1.2 Kolom 79 - 81 : Persepsi anggota tentang kesediaan jumlah kredit yang diminta Kode X2.2.1 Kolom 13 -15 : Harapan anggota tentang kesiapan pengurus di Kospin Hikmah Kode X5.2.2 Kolom 82 - 84 : Persepsi anggota tentang kesediaan pengurus menjawab pertanyaan Kode X2.3.1 Kolom 16 - 18 : Harapan anggota tentang ketepatan pencatatan di Kospin Hikmah Kode X5.3.2 Kolom 85 - 87 : Persepsi anggota tentang penggunaan bahasa yang mudah dimengerti Kolom 19 - 27 : Harapan Dimensi Responsiveness(X3) Kolom 88 - 102 : Loyalitas anggota di Kospin Hikmah

Kode X3.1.1 Kolom 19 - 21 : Harapan anggota tentang kecepatan pengurus di Kospin Hikmah Kode Y1 Kolom 88 - 93 : Kesediaan untuk tetap mengunakan jasa kredit

Kode X3.2.1 Kolom 22 - 24 : Harapan anggota tentang kesediaan pengurus menangani keluhan Kode Y1.1 Kolom 88 - 90 : Frekuensi anggota menggunakan jasa kredit di Kospin Hikmah

Kode X3.3.1 Kolom 25 - 27 : Harapan anggota tentang kemauan pengurus untuk membantu Kode Y1.2 Kolom 91 - 93 : Persepsi anggota tentang keinginan mengajukan kredit setelah melunasi kreditnya Kolom 28 - 36 : Harapan Dimensi Assurance(X4) Kode Y2 Kolom 94 - 96 : Pilihan pertama dalam mengambil kredit

Kode X4.1.1 Kolom 28 - 30 : Harapan anggota tentang rasa aman di Kospin Hikmah Kode Y2.1 Kolom 94 - 96 : Persepsi anggota tentang kesetiaan anggota terhadap Kospin Hikmah. Kode X4.2.1 Kolom 31 - 33 : Harapan anggota tentang rasa nyaman di Kospin Hikmah Kode Y3 Kolom 97 - 102 : Menyebar informasi positif ke orang lain

Kode X4.3.1 Kolom 34 - 36 : Harapan anggota tentang perhatian pengurus di Kospin Hikmah Kode Y3.1 Kolom 97 - 99 : Persepsi anggota tentang ketertarikan anggota membicarakan pengalaman Kolom 37 - 45 : Harapan Dimensi Em pathy(X5) dalam menggunakan jasa kredit.

Kode X5.1.1 Kolom 37 - 39 : Harapan anggota tentang kesediaan jumlah kredit yang diminta : Persepsi anggota tentang ketertarikan anggota membicarakan kebaikan dan Kode X5.2.1 Kolom 40 - 42 : Harapan anggota tentang kesediaan pengurus menjawab pertanyaan Jawaban Alternatif:

Kode X5.3.1 Kolom 43 - 45 : Harapan anggota tentang penggunaan bahasa yang mudah dimengerti Sex Asal

Kolom 46 - 51 : Persepsi Dimensi Tangible (X1) 1 : Pria 1 : Di Kota Salatiga Kode X1.1.2 Kolom 46 - 48 : Persepsi anggota tentang kenyamanan anggota di Kospin Hikmah 2 : Wanita 2 : Di Luar Kota Salatiga Kode X1.2.2 Kolom 49 - 51 : Persepsi anggota tentang sarana komunikasi di Kospin Hikmah Kualitas Pelayanan Pengurus(X) Loyalitas Anggota (Y) Kolom 52 - 60 : Persepsi Dimensi Reliability(X2) 0,00 - 20,0 : Sangat T idak Puas 0,00 - 20,0

LAMPIRAN III

X1.1.1X1.2.1X2.1.1X2.2.1X2.3.1X3.1.1X3.2.1X3.3.1X4.1.1X4.2.1X4.3.1X5.1.1X5.2.1X5.3.1 X1.1.2X1.2.2X2.1.2X2.2.2X2.3.2X3.1.2X3.2.2X3.3.2X4.1.2X4.2.2X4.3.2X5.1.2X5.2.2X5.3.2

01 37,5 17,5 27,5 47,5 47,5 42,5 32,5 32,5 32,5 52,5 27,5 52,5 72,5 67,5 27,5 40,8 35,8 37,5 64,2 77,5 35,5 52,5 52,5 77,5 77,5 72,5 77,5 77,5 77,5 57,5 77,5 72,5 67,5 56,5 60,8 75,8 70,8 72,5 02 65,0 60,0 60,0 60,0 65,0 70,0 60,0 65,0 75,0 75,0 65,0 65,0 60,0 70,0 62,5 61,7 65,0 71,7 65,0 65,0 85,0 70,0 70,0 90,0 75,0 70,0 70,0 80,0 80,0 70,0 70,0 65,0 80,0 75,0 76,7 71,7 76,7 71,7 03 60,0 60,0 60,0 55,0 65,0 50,0 60,0 55,0 70,0 75,0 75,0 65,0 70,0 60,0 60,0 60,0 55,0 73,3 65,0 70,0 65,0 55,0 55,0 75,0 50,0 70,0 75,0 75,0 75,0 85,0 70,0 75,0 60,0 67,5 61,7 65,0 78,3 68,3 04 55,0 55,0 65,0 70,0 70,0 65,0 70,0 60,0 70,0 65,0 55,0 70,0 76,0 75,0 55,0 68,3 65,0 63,3 73,7 75,0 70,0 80,0 85,0 90,0 80,0 85,0 75,0 82,5 77,5 82,5 87,5 87,5 80,0 72,5 85,0 80,0 80,8 85,0 05 45,0 65,0 55,0 50,0 70,0 40,0 50,0 45,0 40,0 50,0 45,0 55,0 65,0 60,0 55,0 58,3 45,0 45,0 60,0 60,0 90,0 50,0 60,0 90,0 70,0 90,0 75,0 70,0 70,0 90,0 70,0 80,0 80,0 75,0 66,7 78,3 76,7 76,7 06 60,0 55,0 65,0 62,5 65,0 45,0 55,0 55,0 70,0 70,0 65,0 55,0 60,0 70,0 57,5 64,2 51,7 68,3 61,7 75,0 65,0 60,0 70,0 90,0 80,0 85,0 85,0 85,0 80,0 80,0 60,0 70,0 87,5 70,0 73,3 83,3 81,7 72,5 07 50,0 65,0 65,0 60,0 55,0 55,0 60,0 45,0 45,0 45,0 55,0 55,0 55,0 65,0 57,5 60,0 53,3 48,3 58,3 50,0 65,0 80,0 60,0 45,0 65,0 60,0 85,0 45,0 50,0 60,0 60,0 60,0 80,0 57,5 61,7 70,0 51,7 66,7 08 70,0 80,0 55,0 65,0 65,0 55,0 45,0 65,0 70,0 70,0 77,5 70,0 75,0 65,0 75,0 61,7 55,0 72,5 70,0 85,0 85,0 60,0 80,0 80,0 65,0 40,0 85,0 80,0 80,0 77,5 80,0 80,0 77,5 85,0 73,3 63,3 79,2 79,2 09 75,0 75,0 70,0 75,0 65,0 80,0 60,0 50,0 55,0 60,0 50,0 60,0 35,0 75,0 75,0 70,0 63,3 55,0 56,7 75,0 75,0 70,0 90,0 70,0 90,0 60,0 85,0 60,0 70,0 60,0 70,0 40,0 90,0 75,0 76,7 78,3 63,3 66,7 10 65,0 65,0 75,0 65,0 70,0 75,0 50,0 70,0 70,0 65,0 75,0 40,0 55,0 65,0 65,0 70,0 65,0 70,0 53,3 60,0 80,0 80,0 75,0 80,0 80,0 40,0 85,0 80,0 80,0 80,0 40,0 60,0 80,0 70,0 78,3 68,3 80,0 60,0 11 70,0 75,0 80,0 80,0 85,0 50,0 60,0 60,0 65,0 65,0 70,0 60,0 60,0 70,0 72,5 81,7 56,7 66,7 63,3 75,0 80,0 90,0 95,0 90,0 55,0 70,0 85,0 80,0 85,0 95,0 70,0 70,0 90,0 77,5 91,7 70,0 86,7 76,7 12 60,0 75,0 80,0 80,0 65,0 65,0 55,0 40,0 50,0 35,0 45,0 50,0 35,0 50,0 67,5 75,0 53,3 43,3 45,0 80,0 75,0 80,0 80,0 65,0 80,0 75,0 85,0 80,0 80,0 80,0 80,0 80,0 80,0 77,5 75,0 80,0 80,0 80,0 13 45,0 40,0 67,5 35,0 70,0 72,5 75,0 75,0 85,0 72,5 87,5 65,0 90,0 77,5 42,5 57,5 74,2 81,7 77,5 70,0 52,5 90,0 55,0 100 80,0 85,0 85,0 87,5 87,5 95,0 77,5 85,0 90,0 61,3 81,7 83,3 90,0 84,2 14 70,0 75,0 65,0 70,0 55,0 65,0 70,0 70,0 75,0 72,5 67,5 62,5 67,5 67,5 72,5 63,3 68,3 71,7 65,8 75,0 75,0 15,0 75,0 75,0 75,0 72,5 85,0 82,5 77,5 82,5 72,5 72,5 85,0 75,0 55,0 77,5 80,8 76,7 15 55,0 60,0 75,0 75,0 70,0 80,0 70,0 75,0 65,0 45,0 67,5 80,0 87,5 87,5 57,5 73,3 75,0 59,2 85,0 80,0 80,0 90,0 90,0 90,0 85,0 80,0 85,0 90,0 90,0 85,0 90,0 80,0 80,0 80,0 90,0 83,3 88,3 83,3 16 50,0 65,0 65,0 60,0 55,0 55,0 60,0 45,0 45,0 45,0 55,0 55,0 55,0 65,0 57,5 60,0 53,3 48,3 58,3 85,0 75,0 75,0 80,0 85,0 75,0 85,0 85,0 90,0 87,5 80,0 80,0 85,0 90,0 80,0 80,0 81,7 85,8 85,0 17 75,0 75,0 70,0 75,0 65,0 80,0 60,0 50,0 55,0 60,0 50,0 60,0 35,0 75,0 75,0 70,0 63,3 55,0 56,7 100 70,0 65,0 70,0 85,0 80,0 85,0 85,0 90,0 75,0 80,0 85,0 80,0 80,0 85,0 73,3 83,3 81,7 81,7 18 37,5 17,5 27,5 47,5 47,5 42,5 32,5 32,5 32,5 52,5 27,5 52,5 72,5 67,5 27,5 40,8 35,8 37,5 64,2 50,0 50,0 50,0 55,0 70,0 70,0 75,0 85,0 80,0 50,0 75,0 75,0 75,0 80,0 50,0 58,3 76,7 68,3 76,7 19 55,0 65,0 70,0 75,0 75,0 75,0 75,0 70,0 65,0 75,0 70,0 75,0 70,0 70,0 60,0 73,3 73,3 70,0 71,7 60,0 70,0 75,0 80,0 80,0 80,0 80,0 85,0 75,0 80,0 80,0 80,0 75,0 80,0 65,0 78,3 81,7 78,3 78,3 20 65,0 65,0 70,0 80,0 70,0 55,0 55,0 60,0 65,0 65,0 70,0 40,0 55,0 65,0 65,0 73,3 56,7 66,7 53,3 75,0 70,0 80,0 85,0 75,0 60,0 60,0 85,0 70,0 75,0 80,0 45,0 60,0 70,0 72,5 80,0 68,3 75,0 58,3 21 50,0 65,0 65,0 60,0 55,0 55,0 60,0 45,0 45,0 45,0 55,0 55,0 55,0 65,0 57,5 60,0 53,3 48,3 58,3 50,0 65,0 80,0 60,0 45,0 65,0 60,0 85,0 45,0 50,0 60,0 60,0 60,0 80,0 57,5 61,7 70,0 51,7 66,7 22 65,0 80,0 90,0 65,0 75,0 35,0 55,0 55,0 55,0 55,0 55,0 50,0 55,0 60,0 72,5 76,7 48,3 55,0 55,0 70,0 80,0 90,0 70,0 80,0 60,0 60,0 85,0 65,0 65,0 65,0 65,0 65,0 75,0 75,0 80,0 68,3 65,0 68,3 23 50,0 55,0 55,0 60,0 40,0 45,0 55,0 60,0 65,0 65,0 65,0 50,0 50,0 55,0 52,5 51,7 53,3 65,0 51,7 65,0 65,0 70,0 70,0 75,0 55,0 70,0 85,0 80,0 75,0 80,0 65,0 65,0 80,0 65,0 71,7 70,0 78,3 70,0 24 60,0 60,0 65,0 65,0 60,0 60,0 55,0 55,0 50,0 55,0 50,0 40,0 45,0 45,0 60,0 63,3 56,7 51,7 43,3 70,0 70,0 80,0 80,0 80,0 65,0 65,0 85,0 55,0 65,0 60,0 50,0 55,0 55,0 70,0 80,0 71,7 60,0 53,3 25 40,0 50,0 75,0 70,0 70,0 45,0 60,0 60,0 50,0 60,0 60,0 55,0 40,0 40,0 45,0 71,7 55,0 56,7 45,0 60,0 65,0 45,0 60,0 65,0 65,0 65,0 85,0 75,0 80,0 75,0 45,0 50,0 75,0 62,5 56,7 71,7 76,7 56,7 26 60,0 60,0 65,0 65,0 60,0 50,0 55,0 60,0 60,0 50,0 40,0 45,0 50,0 50,0 60,0 63,3 55,0 50,0 48,3 75,0 75,0 75,0 80,0 75,0 70,0 75,0 85,0 75,0 65,0 65,0 65,0 65,0 65,0 75,0 76,7 76,7 68,3 65,0 27 65,0 90,0 85,0 75,0 70,0 55,0 60,0 60,0 55,0 60,0 55,0 60,0 60,0 65,0 77,5 76,7 58,3 56,7 61,7 70,0 90,0 87,5 80,0 80,0 75,0 70,0 85,0 70,0 75,0 70,0 70,0 70,0 75,0 80,0 82,5 76,7 71,7 71,7 28 65,0 70,0 65,0 70,0 85,0 80,0 70,0 75,0 60,0 70,0 70,0 60,0 50,0 55,0 67,5 73,3 75,0 66,7 55,0 80,0 85,0 80,0 70,0 85,0 85,0 75,0 85,0 65,0 80,0 80,0 80,0 70,0 85,0 82,5 78,3 81,7 75,0 78,3 29 60,0 55,0 60,0 50,0 60,0 60,0 50,0 50,0 50,0 55,0 55,0 50,0 55,0 65,0 57,5 56,7 53,3 53,3 56,7 75,0 75,0 80,0 80,0 80,0 80,0 75,0 85,0 75,0 75,0 75,0 70,0 75,0 85,0 75,0 80,0 80,0 75,0 76,7 30 70,0 90,0 85,0 60,0 75,0 60,0 75,0 75,0 40,0 45,0 60,0 65,0 70,0 25,0 80,0 73,3 70,0 48,3 53,3 90,0 75,0 60,0 75,0 70,0 70,0 80,0 85,0 80,0 75,0 75,0 80,0 80,0 65,0 82,5 68,3 78,3 76,7 75,0 31 60,0 70,0 70,0 75,0 50,0 65,0 70,0 80,0 80,0 75,0 75,0 75,0 70,0 75,0 65,0 65,0 71,7 76,7 73,3 70,0 80,0 85,0 85,0 75,0 80,0 75,0 85,0 85,0 80,0 90,0 85,0 80,0 80,0 75,0 81,7 80,0 85,0 81,7 32 65,0 70,0 70,0 70,0 75,0 60,0 60,0 65,0 70,0 60,0 65,0 70,0 70,0 65,0 67,5 71,7 61,7 65,0 68,3 75,0 80,0 80,0 70,0 90,0 70,0 75,0 85,0 85,0 75,0 85,0 80,0 80,0 80,0 77,5 80,0 76,7 81,7 80,0 33 60,0 70,0 80,0 70,0 70,0 60,0 60,0 60,0 60,0 80,0 70,0 65,0 65,0 70,0 65,0 73,3 60,0 70,0 66,7 75,0 85,0 80,0 85,0 80,0 75,0 75,0 85,0 65,0 85,0 75,0 80,0 75,0 80,0 80,0 81,7 78,3 75,0 78,3 34 55,0 65,0 70,0 75,0 50,0 40,0 45,0 30,0 50,0 50,0 65,0 60,0 60,0 70,0 60,0 65,0 38,3 55,0 63,3 65,0 60,0 70,0 75,0 50,0 50,0 60,0 85,0 65,0 60,0 75,0 70,0 75,0 80,0 62,5 65,0 65,0 66,7 75,0 35 45,0 60,0 50,0 55,0 60,0 80,0 80,0 80,0 65,0 70,0 75,0 40,0 50,0 70,0 52,5 55,0 80,0 70,0 53,3 70,0 65,0 65,0 70,0 60,0 80,0 80,0 85,0 75,0 75,0 90,0 70,0 85,0 80,0 67,5 65,0 81,7 80,0 78,3 36 65,0 55,0 60,0 60,0 60,0 60,0 65,0 65,0 70,0 70,0 75,0 55,0 55,0 60,0 60,0 60,0 63,3 71,7 56,7 75,0 70,0 70,0 75,0 75,0 75,0 80,0 85,0 65,0 75,0 75,0 65,0 65,0 70,0 72,5 73,3 80,0 71,7 66,7 37 70,0 70,0 60,0 60,0 65,0 75,0 65,0 70,0 60,0 65,0 65,0 65,0 55,0 50,0 70,0 61,7 70,0 63,3 56,7 80,0 80,0 75,0 65,0 65,0 75,0 70,0 85,0 70,0 80,0 85,0 75,0 70,0 65,0 80,0 68,3 76,7 78,3 70,0 38 65,0 75,0 60,0 55,0 65,0 50,0 75,0 65,0 60,0 65,0 75,0 70,0 65,0 70,0 70,0 60,0 63,3 66,7 68,3 75,0 80,0 65,0 75,0 85,0 70,0 80,0 85,0 75,0 80,0 80,0 60,0 75,0 85,0 77,5 75,0 78,3 78,3 73,3 39 55,0 55,0 60,0 60,0 65,0 65,0 75,0 65,0 70,0 70,0 75,0 55,0 55,0 60,0 55,0 61,7 68,3 71,7 56,7 70,0 80,0 65,0 72,5 70,0 85,0 85,0 85,0 80,0 85,0 85,0 70,0 65,0 70,0 75,0 69,2 85,0 83,3 68,3 40 60,0 55,0 65,0 50,0 30,0 30,0 35,0 30,0 50,0 35,0 40,0 35,0 45,0 35,0 57,5 48,3 31,7 41,7 38,3 75,0 80,0 80,0 70,0 60,0 50,0 60,0 85,0 75,0 65,0 45,0 50,0 60,0 60,0 77,5 70,0 65,0 61,7 56,7

DATA HARAPAN DAN PERSSEPSI INDIKATOR KUALITAS PELAYANAN PENGURUS

DI KOPERASI SIMPAN PINJAM HIKMAH PAGUYUBAN RUKUN SANTOSO SALATIGA

No

HARAPAN PERSEPSI

X1 X2 X3 X4 X5 X1 X2 X3 X4 X5

76

LAMPIRAN IV

Y2 Y2

Y1 .1+Y1 .2 Y3 .1+Y3 .2

2 2

01 27,5 40,8 35,8 37,5 64,2 56,5 60,8 75,8 70,8 72,5 29,0 20,0 40,0 33,3 8,3 50,0 55,0 95,0 10,0 15,0 52,5 95,0 12,5 02 62,5 61,7 65,0 71,7 65,0 75,0 76,7 71,7 76,7 71,7 12,5 15,0 6,7 5,0 6,7 65,0 55,0 90,0 50,0 50,0 60,0 90,0 50,0 03 60,0 60,0 55,0 73,3 65,0 67,5 61,7 65,0 78,3 68,3 7,5 1,7 10,0 5,0 3,3 70,0 65,0 82,5 50,0 50,0 67,5 82,5 50,0 04 55,0 68,3 65,0 63,3 73,7 72,5 85,0 80,0 80,8 85,0 17,5 16,7 15,0 17,5 11,3 50,0 92,5 95,0 75,0 80,0 71,3 95,0 77,5 05 55,0 58,3 45,0 45,0 60,0 75,0 66,7 78,3 76,7 76,7 20,0 8,3 33,3 31,7 16,7 30,0 30,0 90,0 10,0 10,0 30,0 90,0 10,0 06 57,5 64,2 51,7 68,3 61,7 70,0 73,3 83,3 81,7 72,5 12,5 9,2 31,7 13,3 10,8 50,0 50,0 30,0 25,0 10,0 50,0 30,0 17,5 07 57,5 60,0 53,3 48,3 58,3 57,5 61,7 55,0 51,7 66,7 0,0 1,7 1,7 3,3 8,3 80,0 97,5 50,0 35,0 30,0 88,8 50,0 32,5 08 75,0 61,7 55,0 72,5 70,0 85,0 73,3 61,7 79,2 79,2 10,0 11,7 6,7 6,7 9,2 72,5 80,0 60,0 25,0 65,0 76,3 60,0 45,0 09 75,0 70,0 63,3 55,0 56,7 75,0 76,7 70,0 63,3 66,7 0,0 6,7 6,7 8,3 10,0 70,0 60,0 40,0 65,0 90,0 65,0 40,0 77,5 10 65,0 70,0 65,0 70,0 53,3 70,0 78,3 66,7 80,0 60,0 5,0 8,3 1,7 10,0 6,7 80,0 100 100 80,0 80,0 90,0 100 80,0 11 72,5 81,7 56,7 66,7 63,3 77,5 91,7 65,0 86,7 76,7 5,0 10,0 8,3 20,0 13,3 50,0 50,0 90,0 10,0 10,0 50,0 90,0 10,0 12 67,5 75,0 53,3 43,3 45,0 77,5 75,0 78,3 80,0 80,0 10,0 0,0 25,0 36,7 35,0 50,0 45,0 40,0 40,0 40,0 47,5 40,0 40,0 13 42,5 57,5 74,2 81,7 77,5 61,3 81,7 83,3 90,0 84,2 18,8 24,2 9,2 8,3 6,7 52,5 95,0 97,5 75,0 92,5 73,8 97,5 83,8 14 72,5 63,3 68,3 71,7 65,8 75,0 55,0 73,3 80,8 76,7 2,5 -8,3 5,0 9,2 10,8 10,0 50,0 80,0 47,5 32,5 30,0 80,0 40,0 15 57,5 73,3 75,0 59,2 85,0 80,0 90,0 85,0 88,3 83,3 22,5 16,7 10,0 29,2 -1,7 90,0 95,0 90,0 15,0 45,0 92,5 90,0 30,0 16 57,5 60,0 53,3 48,3 58,3 80,0 80,0 81,7 85,8 85,0 22,5 20,0 28,3 37,5 26,7 95,0 90,0 85,0 75,0 45,0 92,5 85,0 60,0 17 75,0 70,0 63,3 55,0 56,7 85,0 73,3 81,7 81,7 81,7 10,0 3,3 18,3 26,7 25,0 50,0 85,0 85,0 75,0 80,0 67,5 85,0 77,5 18 27,5 40,8 35,8 37,5 64,2 50,0 58,3 73,3 68,3 76,7 22,5 17,5 37,5 30,8 12,5 50,0 50,0 85,0 55,0 55,0 50,0 85,0 55,0 19 60,0 73,3 73,3 70,0 71,7 65,0 78,3 78,3 78,3 78,3 5,0 5,0 5,0 8,3 6,7 70,0 70,0 75,0 60,0 55,0 70,0 75,0 57,5 20 65,0 73,3 56,7 66,7 53,3 72,5 80,0 61,7 75,0 58,3 7,5 6,7 5,0 8,3 5,0 75,0 60,0 85,0 65,0 70,0 67,5 85,0 67,5 21 57,5 60,0 53,3 48,3 58,3 57,5 61,7 55,0 51,7 66,7 0,0 1,7 1,7 3,3 8,3 80,0 97,5 50,0 35,0 50,0 88,8 50,0 42,5 22 72,5 76,7 48,3 55,0 55,0 75,0 80,0 61,7 65,0 68,3 2,5 3,3 13,3 10,0 13,3 75,0 60,0 85,0 50,0 55,0 67,5 85,0 52,5 23 52,5 51,7 53,3 65,0 51,7 65,0 71,7 65,0 78,3 70,0 12,5 20,0 11,7 13,3 18,3 50,0 40,0 70,0 65,0 65,0 45,0 70,0 65,0 24 60,0 63,3 56,7 51,7 43,3 70,0 80,0 65,0 60,0 53,3 10,0 16,7 8,3 8,3 10,0 65,0 55,0 75,0 60,0 50,0 60,0 75,0 55,0 25 45,0 71,7 55,0 56,7 45,0 62,5 56,7 66,7 76,7 56,7 17,5 -15,0 11,7 20,0 11,7 85,0 90,0 90,0 75,0 70,0 87,5 90,0 72,5 26 60,0 63,3 55,0 50,0 48,3 75,0 76,7 71,7 68,3 65,0 15,0 13,3 16,7 18,3 16,7 30,0 50,0 65,0 35,0 45,0 40,0 65,0 40,0

DATA SETIAP INDIKATOR KUALITAS PELAYANAN PENGURUS DAN LOYALITAS ANGGOTA

DI KOPERASI SIMPAN PINJAM HIKMAH PAGUYUBAN RUKUN SANTOSO SALATIGA

No

KUALITAS PELAYANAN PENGURUS LO YALITAS ANGGO TA

HARAPAN PERSEPSI GAP = (PERSEPSI - HARAPAN) Y1 Y3

Y3.2

Y3.1

Y2.1

Y1.2

Y1.1

X5

X1

Y1

X4

X3

X2

X1

X5 X5 X1 X2 X3 X4

Y3

Y2=Y2 .1

X4

X3

27 77,5 76,7 58,3 56,7 61,7 80,0 82,5 71,7 71,7 71,7 2,5 5,8 13,3 15,0 10,0 75,0 70,0 70,0 75,0 75,0 70,0 28 67,5 73,3 75,0 66,7 55,0 82,5 78,3 78,3 75,0 78,3 15,0 5,0 3,3 8,3 23,3 85,0 65,0 85,0 60,0 60,0 85,0 29 57,5 56,7 53,3 53,3 56,7 75,0 80,0 78,3 75,0 76,7 17,5 23,3 25,0 21,7 20,0 85,0 80,0 90,0 65,0 70,0 90,0 30 80,0 73,3 70,0 48,3 53,3 82,5 68,3 76,7 76,7 75,0 2,5 -5,0 6,7 28,3 21,7 30,0 50,0 70,0 65,0 70,0 70,0

31 65,0 65,0 71,7 76,7 73,3 75,0 81,7 78,3 85,0 81,7 10,0 16,7 6,7 8,3 8,3 50,0 55,0 85,0 25,0 30,0 85,0 27,5 32 67,5 71,7 61,7 65,0 68,3 77,5 80,0 75,0 81,7 80,0 10,0 8,3 13,3 16,7 11,7 50,0 40,0 85,0 60,0 50,0 85,0 55,0 33 65,0 73,3 60,0 70,0 66,7 80,0 81,7 73,3 75,0 78,3 15,0 8,3 13,3 5,0 11,7 90,0 85,0 95,0 65,0 70,0 95,0 67,5 34 60,0 65,0 38,3 55,0 63,3 62,5 65,0 61,7 66,7 75,0 2,5 0,0 23,3 11,7 11,7 35,0 25,0 55,0 40,0 40,0 55,0 40,0 35 52,5 55,0 80,0 70,0 53,3 67,5 65,0 78,3 80,0 78,3 15,0 10,0 -1,7 10,0 25,0 85,0 75,0 90,0 75,0 70,0 90,0 72,5 36 60,0 60,0 63,3 71,7 56,7 72,5 73,3 75,0 71,7 66,7 12,5 13,3 11,7 0,0 10,0 65,0 25,0 65,0 65,0 65,0 65,0 65,0 37 70,0 61,7 70,0 63,3 56,7 80,0 68,3 72,5 78,3 70,0 10,0 6,7 2,5 15,0 13,3 50,0 30,0 70,0 55,0 55,0 70,0 55,0 38 70,0 60,0 63,3 66,7 68,3 77,5 75,0 76,7 78,3 73,3 7,5 15,0 13,3 11,7 5,0 50,0 25,0 75,0 45,0 50,0 75,0 47,5 39 55,0 61,7 68,3 71,7 56,7 75,0 69,2 83,3 83,3 68,3 20,0 7,5 15,0 11,7 11,7 85,0 90,0 85,0 55,0 50,0 85,0 52,5 40 57,5 48,3 31,7 41,7 38,3 77,5 70,0 58,3 61,7 56,7 20,0 21,7 26,7 20,0 18,3 65,0 65,0 90,0 50,0 45,0 90,0 47,5 Jumlah 2.440,0 2.571,7 2.350,8 2.408,3 2.398,7 2.897,8 2.942,5 2.891,7 3.014,2 2.910,0 457,8 370,8 540,8 605,8 511,3 2.495,0 2.547,5 3.090,0 2.062,5 2.140,0 3.090,0 Rat

a-Rat a 61,0 64,3 58,8 60,2 60,0 72,4 73,6 72,3 75,4 72,8 11,4 9,3 13,5 15,1 12,8 62,4 63,7 77,3 51,6 53,5 77,3 65,0

30,0 80,0 45,0 40,0 37,5

2.101,3 52,5 2.521,3

63,0

75,0

67,5 67,5 60,0 72,5

75,0 82,5 40,0 52,5 45,0 87,5

78

LAMPIRAN V

X1+X2+X3+X4+X5 Y1+Y2+Y3

5 3

01

29,0

20,0

40,0

33,3

8,3

26,13

52,5

95,0

12,5

53,33

02

12,5

15,0

6,7

5,0

6,7

9,17

60,0

90,0

50,0

66,67

03

7,5

1,7

10,0

5,0

3,3

5,50

67,5

82,5

50,0

66,67

04

17,5

16,7

15,0

17,5

11,3

15,60

71,3

95,0

77,5

81,25

05

20,0

8,3

33,3

31,7

16,7

22,00

30,0

90,0

10,0

43,33

06

12,5

9,2

31,7

13,3

10,8

15,50

50,0

30,0

17,5

32,50

07

0,0

1,7

1,7

3,3

8,3

3,00

88,8

50,0

32,5

57,08

08

10,0

11,7

6,7

6,7

9,2

8,83

76,3

60,0

45,0

60,42

09

0,0

6,7

6,7

8,3

10,0

6,33

65,0

40,0

77,5

60,83

10

5,0

8,3

1,7

10,0

6,7

6,33

90,0

100

80,0

90,00

11

5,0

10,0

8,3

20,0

13,3

11,33

50,0

90,0

10,0

50,00

12

10,0

0,0

25,0

36,7

35,0

21,33

47,5

40,0

40,0

42,50

13

18,8

24,2

9,2

8,3

6,7

13,42

73,8

97,5

83,8

85,00

14

2,5

-8,3

5,0

9,2

10,8

3,83

30,0

80,0

40,0

50,00

15

22,5

16,7

10,0

29,2

-1,7

15,33

92,5

90,0

30,0

70,83

16

22,5

20,0

28,3

37,5

26,7

27,00

92,5

85,0

60,0

79,17

17

10,0

3,3

18,3

26,7

25,0

16,67

67,5

85,0

77,5

76,67

18

22,5

17,5

37,5

30,8

12,5

24,17

50,0

85,0

55,0

63,33

19

5,0

5,0

5,0

8,3

6,7

6,00

70,0

75,0

57,5

67,50

20

7,5

6,7

5,0

8,3

5,0

6,50

67,5

85,0

67,5

73,33

21

0,0

1,7

1,7

3,3

8,3

3,00

88,8

50,0

42,5

60,42

22

2,5

3,3

13,3

10,0

13,3

8,50

67,5

85,0

52,5

68,33

23

12,5

20,0

11,7

13,3

18,3

15,17

45,0

70,0

65,0

60,00

24

10,0

16,7

8,3

8,3

10,0

10,67

60,0

75,0

55,0

63,33

25

17,5

-15,0

11,7

20,0

11,7

9,17

87,5

90,0

72,5

83,33

26

15,0

13,3

16,7

18,3

16,7

16,00

40,0

65,0

40,0

48,33

27

2,5

5,8

13,3

15,0

10,0

9,33

72,5

70,0

75,0

72,50

28

15,0

5,0

3,3

8,3

23,3

11,00

75,0

85,0

60,0

73,33

29

17,5

23,3

25,0

21,7

20,0

21,50

82,5

90,0

67,5

80,00

30

2,5

-5,0

6,7

28,3

21,7

10,83

40,0

70,0

67,5

59,17

31

10,0

16,7

6,7

8,3

8,3

10,00

52,5

85,0

27,5

55,00

32

10,0

8,3

13,3

16,7

11,7

12,00

45,0

85,0

55,0

61,67

33

15,0

8,3

13,3

5,0

11,7

10,67

87,5

95,0

67,5

83,33

34

2,5

0,0

23,3

11,7

11,7

9,83

30,0

55,0

40,0

41,67

35

15,0

10,0

-1,7

10,0

25,0

11,67

80,0

90,0

72,5

80,83

36

12,5

13,3

11,7

0,0

10,0

9,50

45,0

65,0

65,0

58,33

37

10,0

6,7

2,5

15,0

13,3

9,50

40,0

70,0

55,0

55,00

38

7,5

15,0

13,3

11,7

5,0

10,50

37,5

75,0

47,5

53,33

39

20,0

7,5

15,0

11,7

11,7

13,17

87,5

85

52,5

75,00

40

20,0

21,7

26,7

20,0

18,3

21,33

65

90

47,5

67,50

Jumlah

457,8 370,8 540,8 605,8 511,3

497,32

2.521,3

3.090,0

2.101,3

2.570,83

Rata-Rata

11,4

9,3

13,5

15,1

12,8

12,43

63,0

77,3

52,5

64,27

DATA KUALITAS PELAYANAN PENGURUS DAN LOYALITAS ANGGOTA

DI KOPERASI SIMPAN PINJAM HIKMAH PAGUYUBAN RUKUN SANTOSO SALATIGA

No

X

1

X

2

X

3

X

4

X

5

LOYALITAS ANGGOTA

Y

KUALITAS PELAYANAN PENGURUS

Y

1

Y

2

Y

3

Lampiran VI

ANALISIS PENDAHULUAN

[image:13.595.98.516.138.716.2]

a.

Loyalitas Anggota (Y)

Tabel Lampiran 6.1 Distibusi Frekwensi Nilai Loyalitas Anggota (Y) dari 40 Orang Anggota

Kospin Hikmah Paguyuban Rukun Santoso Salatiga, 2014.

No

Loyalitas

-

.

1

32,505 − 42,395

37,5 2

75 -27,25

742,56 1.485,13

2

42,505 − 52,395

47,5 5 237,5 -17,25 297,56 1.487,81

3

52,505 − 62,395

57,5 12

690

-7,25 52,56 630,75

4

62,505 − 72,395

67,5 8

540

2,75 7,56 60,50

5

72,505 − 82,395

77,5 9 697,5

12,75 162,56 1.463,06

6

82,505 − 92,395

87,5 4

350

22,75

517,56 2.070,25

10,0

40 2.590 -13,50 1.780,38 7.197,50

f

i

12

9 8

5

4

2

Nilai Tengah Loyalitas Anggota 0 37,5 47,5 57,5 67,5 77,5 87,5

Gambar Lampiran 6.1 Poligon Frekwensi Nilai Loyalitas Anggota (Y) dari 40 Orang Anggota

Kospin Hikmah Paguyuban Rukun Santoso Salatiga, 2014.

Modus

Tendensi Pusat

=

Σ

x .f

=

=

x 2.590

=

= 64,75

=

58,86

i

x

x

2

)

(

x

_i



x

(

x

_i



x

)

2

f

_i

x

n

1

80

Ukuran Dispersi

Skewness

s =

Sk

=

=

√

=

= 13,41

= 0,44

Estimasi Parameter

(

⁄

√

) (

⁄

√

)

√

(

√

)

P(

–

2,07 ≤ μ ≤ (

+ 2,07) = 0,95

P(

60,61 ≤ μ ≤ 68,89

) = 0,95

atau

P (60,61% ≤ μ ≤ 68,89%) = 0,95

Berdasarkan perhitungan diatas, diketahui modus (M

o

) sebesar 58,86; mean (

) sebesar 64,75;

standar deviasi (s) sebesar 13,41 dan

skewness

(sk) sebesar 0,44. Rata-rata loyalitas anggota

dalam populasi berada diantara 60,61 dan 68,89 adalah 95% dan yang berada di atas atau di

bawah batas itu diperkirakan 5%.

[image:14.595.99.576.43.639.2]

b. Kualitas Pelayanan Pengurus (X)

Tabel Lampiran 6.2. Distibusi Frekwensi Nilai Kualitas Pelayanan Pengurus (X) dari 40 Orang

Anggota Kospin Hikmah Paguyuban Rukun Santoso Salatiga, 2014.

No

Kualitas

Pelayanan

-

.

1

3,005 − 7,995

5,5

8

44

-7,54

56,81

454,51

2

8,005 − 11,995

10,0 16

160

-3,04

9,23

147,62

3

12,005 − 15,995

14,5 7 101,5

1,46

2,14

14,97

4

16,005 − 19,995

19,0 2

38

5,96

35,55

71,10

5

20,005 − 23,995

23,5 4

94

10,46

109,46

437,86

6

24,005 − 28,995

28,0 3

84

14,96

223,88

671,63

4,5

40 521,5 22,275 437,07 1.797,69

x

x

x

x

i

x

x

2

)

(

x

_i



x

(

x

_i



x

)

2

f

_i

n

f

x

x

_{i i}

f

i

16

8

7

4 3 2

Nilai Tengah

[image:15.595.98.520.53.676.2]

Kualitas Pelayanan Pengurus 0 5,5 10,0 14,5 19,0 23,5 28,0

Gambar Lampiran 6.2. Poligon Frekwensi Nilai Kualitas Pelayanan Pengurus (X) dari 40 Orang

Anggota Kospin Hikmah Paguyuban Rukun Santoso Salatiga, 2014.

Modus

Tendensi Pusat

x

=

Σ

x .f

=

=

x 521,5

=

= 13,04

= 10,12

Ukuran Dispersi

Skewness

s =

Sk =

=

√

=

= 6,70

= 0,44

Estimasi Parameter

(

⁄

√

) (

⁄

√

)

√

(

√

)

P(

–

2,07 ≤ μ ≤ (

+ 2,07) = 0,95

P(

10,97 ≤ μ ≤ 15,10

) = 0,95

atau

P (10.97% ≤ μ ≤ 15,10%) = 0,95

Berdasarkan perhitungan diatas, diketahui modus (M

o

) sebesar 10,12; mean (

) sebesar 13,04;

standar deviasi (s) sebesar 6,70 dan

skewness

(sk) sebesar 0,44. Rata-rata kualitas pelayanan

pengurus dalam populasi berada diantara 10,97 dan 15,10 adalah 95% dan yang berada di atas

atau di bawah batas itu diperkirakan 5%.

n

1

i i

x

x

x

x

n

f

x

x

i i

82

Lampiran VII

[image:16.595.99.562.90.728.2]

a. Loyalitas Anggota (Y)

Tabel Lampiran 7.1 Distribusi Frekwensi dan Perhitungan X2 untuk Loyalitas Anggota (Y)

Kospin Hikmah Paguyuban Rukun Santoso Salatiga, 2014.

(f

o

- f

e

)

2

f

e

- 3s =

24,51

s/d − 24,51

0

0,052

-0,052

0,003

0,052

- 2s =

37,92

24,51 − 37,92

1

0,86

0,140

0,020

0,023

- s =

51,34

37,92 − 51,34

6

5,436

0,564

0,318

0,059

=

64,75

51,34 − 64,75

14

13,652

0,348

0,121

0,009

+ s =

78,16

64,75 − 78,16

11

13,652

-2,652

7,033

0,515

+ 2s =

91,58

78,16 − 91,58

8

5,436

2,564

6,574

1,209

+ 3s = 104,99

91,58 − 104,99

0

0,86

-0,860

0,740

0,860

104,99 − ke atas

0

0,052

-0,052

0,003

0,052

40

40

0

14,811

0,370

X

20,05;5

= 11,070

(f

o

- f

e

)

2

f

e

14,811

40

=

0,370

Berdasarkan perhitungan di atas, X

2

= 0,370 < X

20,05;5

= 11,070, yang artinya bahwa

distribusi frekwensi pengamatan cocok dengan distribusi normal.

b. Kualitas Pelayanan Pengurus(X)

Tebel Lampiran 7.2 Distribusi Frekwensi dan Perhitungan X2 untuk Kualitas Pelayanan Pengurus

(X) Kospin Hikmah Paguyuban Rukun Santoso Salatiga, 2014.

(f

o

- f

e

)

2

f

e

- 3s = -7,07

s/d − -7,07

0

0,052

-0,052

0,003

0,052

- 2s = -0,37

-7,07 − -0,37

0

0,86

-0,860

0,740

0,860

- s = 6,33

-0,37 − 6,33

5

5,436

-0,436

0,190

0,035

= 13,04

6,33 − 13,04

20

13,652

6,348

40,297

2,952

+ s = 19,74

13,04 − 19,74

8

13,652

-5,652

31,945

2,340

+ 2s = 26,45

19,74 − 26,45

6

5,436

0,564

0,318

0,059

+ 3s = 33,15

26,45 − 33,15

1

0,86

0,140

0,020

0,023

33,15 − ke atas

0

0,052

-0,052

0,003

0,052

40

40

0

73,515

1,838

X

20,05;5

= 11,070

(f

o

- f

e

)

2

f

e

73,515

40

=

1,838

Berdasarkan perhitungan di atas, X

2

= 1,838 < X

20,05;5

= 11,070, yang artinya bahwa

distribusi frekwensi pengamatan cocok dengan distribusi normal.

UJI KECOCOKAN NORMAL

Batas Kelas

Interval

Kelas Interval

f

o

f

e

f

o

- f

e

(f

o

- f

e

)

2

f

e

f

o

- f

e

(f

o

- f

e

)

2

X

2

=

∑

X

2

=

Jumlah

Jumlah

Batas Kelas

Interval

Kelas Interval

f

o

X

2

=

∑

LAMPIRAN VIII

di Kospin Hikmah Paguyuban Rukun Santoso Salatiga, 2014.

No

X

Y

X

2

Y

2

X.Y

01

26,13

53,33

682,95

2.844,44

1.393,78

02

9,17

66,67

84,03

4.444,44

611,11

03

5,50

66,67

30,25

4.444,44

366,67

04

15,60

81,25

243,36

6.601,56

1.267,50

05

22,00

43,33

484,00

1.877,78

953,33

06

15,50

32,50

240,25

1.056,25

503,75

07

3,00

57,08

9,00

3.258,51

171,25

08

8,83

60,42

78,03

3.650,17

533,68

09

6,33

60,83

40,11

3.700,69

385,28

10

6,33

90,00

40,11

8.100,00

570,00

11

11,33

50,00

128,44

2.500,00

566,67

12

21,33

42,50

455,11

1.806,25

906,67

13

13,42

85,00

180,01

7.225,00

1.140,42

14

3,83

50,00

14,69

2.500,00

191,67

15

15,33

70,83

235,11

5.017,36

1.086,11

16

27,00

79,17

729,00

6.267,36

2.137,50

17

16,67

76,67

277,78

5.877,78

1.277,78

18

24,17

63,33

584,03

4.011,11

1.530,56

19

6,00

67,50

36,00

4.556,25

405,00

20

6,50

73,33

42,25

5.377,78

476,67

21

3,00

60,42

9,00

3.650,17

181,25

22

8,50

68,33

72,25

4.669,44

580,83

23

15,17

60,00

230,03

3.600,00

910,00

24

10,67

63,33

113,78

4.011,11

675,56

25

9,17

83,33

84,03

6.944,44

763,89

26

16,00

48,33

256,00

2.336,11

773,33

27

9,33

72,50

87,11

5.256,25

676,67

28

11,00

73,33

121,00

5.377,78

806,67

29

21,50

80,00

462,25

6.400,00

1.720,00

30

10,83

59,17

117,36

3.500,69

640,97

31

10,00

55,00

100,00

3.025,00

550,00

32

12,00

61,67

144,00

3.802,78

740,00

33

10,67

83,33

113,78

6.944,44

888,89

34

9,83

41,67

96,69

1.736,11

409,72

35

11,67

80,83

136,11

6.534,03

943,06

36

9,50

58,33

90,25

3.402,78

554,17

37

9,50

55,00

90,25

3.025,00

522,50

38

10,50

53,33

110,25

2.844,44

560,00

39

13,17

75,00

173,36

5.625,00

987,50

40

21,33

67,50

455,11

4.556,25

1.440,00

[image:17.595.105.539.101.749.2]

Jumlah

497,32

2.570,83

7.677,12

172.359,03

31.800,38

84

Lampiran IX

ANALISIS LANJUT

(UJI HIPOTESIS)

a.

Loyalitas Anggota (Y)

√

√



α

= 0,10, maka

= 1,686. Jadi, z >

. Berdasarkan perbandingan tersebut H

0

diterima

dan H

a

ditolak pada tingkat signifikansi 0,10.



α

= 0,05, maka

= 2,024. Jadi, z >

. Berdasarkan perbandingan tersebut H

0

diterima

dan H

a

ditolak pada tingkat signifikansi 0,05.



α

= 0,01, maka

α

= 2,712. Jadi, z >

. Berdasarkan perbandingan tersebut H

0

diterima

dan H

a

ditolak pada tingkat signifikansi 0,01.

Berdasarkan ketiga signifikan di atas, dapat diketahui bahwa loyalitas anggota di Koperasi

Simpan Pinjam Hikmah Paguyuban Rukun Salatiga adalah tinggi yaitu lebih dari atau sama

dengan 55,96 atau H

0

diterima pada ketiga tingkat signifikansi

(α)

tersebut.

b.

Kualitas Pelayanan Pengurus (X)

√

√

x

x



α

= 0,10, maka

= 1,686. Jadi, z <

. Berdasarkan perbandingan tersebut H

0

ditolak

dan H

a

diterima pada tingkat signifikansi 0,10.



α

= 0,05, maka

= 2,024. Jadi, z <

. Berdasarkan perbandingan tersebut H

0

ditolak

dan H

a

diterima pada tingkat signifikansi 0,05.



α

= 0,01, maka

α

= 2712. Jadi,

z <

. Berdasarkan perbandingan tersebut H

0

ditolak dan

H

a

diterima pada tingkat signifikansi 0,01.

Berdasarkan ketiga signifikan di atas, dapat diketahui bahwa kualitas pelayanan pengurus di

adalah rendah yaitu kurang dari 21,73 atau H

a

diterima pada ketiga tingkat signifikansi

(α)

.

c.

Hubungan antara Kualitas Pelayanan Pengurus dengan Loyalitas Anggota

√

√

√

Diketahui r

tabel

= 0,312

Berdasarkan perhitungan di atas, dapat diketahui r

hitung

> r

tabel

. Jadi, H

a

diterima atau terdapat

hubungan antara kualitas pelayanan pengurus dengan loyalitas anggota di Kospin Hikmah

Paguyuban Rukun Santoso Salatiga.

Uji Signifikansi

√

√

√

√

√

Diketahui t

tabel

= 2,021

Berdasarkan perhitungan di atas, dapat diketahui t

hitung

>t

tabel

. Jadi, terdapat hubungan yang

signifikan antara kualitas pelayanan pengurus dengan loyalitas anggota di Kospin Hikmah

86

Lampiran X

88