S MPP 1104981 Bibliography

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Nurul Ginaya Syahnaz, 2016

PENGARUH DIMENSI SERVICE CONVENIENCE TERHADAP REVISIT INTENTION PADA HOTEL BUMI ASIH JAYA BANDUNG

Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

DAFTAR PUSTAKA

Husein Umar. 2009. Metode Penelitian Untuk Skripsi dan Tesis Bisnis. Jakarta: Rajawali Persada

Kotler, Bowen, and Makens. 2014. Marketing for Hospitality and Tourism 6th edition. London: Pearson Education Limited

Kotler, Philip dan Gary Amstrong. 2008. Principles of Marketing. USA: Prentice Hall

Kotler, Philip & Keller. 2012. Marketing Management. New Jersey: Prentice Hall International, Inc.

Kotler Philip, Kevin Lance Keller. 2012. Marketing Management 14ThEdition . Jakarta: PT. Indeks Kelompok Gramedia

Lovelock, C., dan wirtz, J. 2011. Service Marketing 7th Edition. New Jersey: Pearson Prentice Hall.

Malhotra, Naresh K. 2009. Basic Marketing Research: A Decisions-Making Approach. 3rd edition. New Jersey: Pearson Education, Inc.

Schiffman, Leon G. Kanuk, Leslie Lazar. Hansen, Havard. 2012. Consumer Behaviour A European Outlook Second Edition. England: Pearson Education, Inc.

Silalahi, Ulber. 2009. Metode Penelitian Sosial. Bandung: Refika Aditama

Sugiyono. 2014. Metode Penelitian Kualitatif Kuantitatif dan R&D. Bandung: Alfabeta

Sujarweni. 2015. SPSS Untuk Penelitian.Yogyakarta. Pustaka Baru

Uma Sekaran, 2011. Metode Penelitian Untuk Bisnis Edisi 14. _{Jakarta: Salemba}

Empat

Undang-Undang Republik Indonesia Nomor 10 Tahun 2009 Tentang Kepariwisataan

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Jurnal:

Aziz, Norzalita Abd., Ariffin, Ahmad Azmi M., Omar, Nor Asiah., Evin, Chin. 2012. Examining the Impact of Visitors’ Emotions and Perceived Quality

towards Satisfaction and Revisit Intention to Theme Parks. Jurnal Pengurusan 35(2012) 97 – 109

Chang, Kuo chien et.al. 2010. The Effect of Service Convenience on Post Purchasing behaviour: Industrial Management and Data System. Vol. 110 No. 9, 2010 pp. 1420-1443

Chang , Lan-Lan., Backman, Kenneth F,. and Huang, Yu Chih . 2014. Creative

Tourism: A Preliminary Examination Of Creative Tourists’ Motivation,

Experience, Perceived Value And Revisit Intention. International Journal of Culture, Tourism and Hospitality Research, Vol. 8 Iss 4 pp. 401 – 419

Chen, C.F., & Tsai, D.C. (2007). How Destination Image and Evaluative Factors Affect Behavior Intentions? Tourism Management, 28(4),1115-1112.

Dai, Hua, & A.F. Salam.(2009). Service Convenience, Service Consumption Experience and Relational Exchange in Electronic Mediated Environment.

Gupta, Shaphali, & Dinesh Sharma. (2013). A Measure of Service Convenience for Retails Stores: Scale Development and Validation. Bombay: Shailesh J. Mehta School of Management.

George, Babu P dan George, Bibin P. (2004). Revisit a Destination: Place attachment as the mediator and novelty seeking as the moderator. The Journal Of Tourim Study. Vol. 15 No.2

Grewal, Dhruv, Ronggeveen, A.I., Tsiros, Michael, 2008. The Effect of Compensation on Repurchase Intention in Service Recovery. Journal of Retailing Vol.84 No.4, pp.424-434

Hseih, Wen Chieh. 2012. A Study of Tourist on Attraction, Service Quality, Perceived Value and Behavioral Intention in The Penghu Ocean Firework Festival. The Journal of International Management Studies, Volume 7 Number 2, October, 2012.

Huang, S. and Hsu, C.H.C. 2009. Effects of Travel Motivation, Past Experience, Perceived Constraint, and Attitude on Revisit Intention. Journal of Travel Research, 48:29, p.29-44

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Lin, Chung Hsien. 2012. Efect of Cuisine Experience, Psychological Well-Being, And Self-Health Perception on the Revisit Intention of Hot Springs Tourist.

Journal of Hospitality & Tourism Research, p.1-22

Loureiro, Sandra Maria Correia. 2014. The role of the rural tourism experience economy in place attachment and behavioral intentions. International Journal of Hospitality Management 40 (2014) 1–9

Seiders, Kathleen, & Glenn B..(2007) Envelopment And Validation Of A Multidimensional Service Convenience Scale, Journal Of The Academy Marketing. Sci. (2007) 35:144-156.

Suhendro, Kartasurya, Arso. 2014. Faktor-Faktor Yang Berhubungan Dengan Minat Kunjungan Ulang Pelayanan Antenatal Di Poliklinik Kebidanan Rs Islam Sunan Kudus.

Zhou, Yaqian. (2011). The Impact of Customer-Based Brand Equity on Revisit Intention: An Empirical Study of Business and Leisure Travelers at Five Shanghai Budget Hotels

Website:

http://www.bps.go.id/ diakses pada 20 Mei 2016

http://disparbud.jabarprov.go.id/ diakses pada 22 Mei 2016

http://spssindonesia.co.id/ diakses pada 10 Agustus 2016

Department:

Sales and Marketing Department Hotel Bumi Asih Jaya Bandung