ABSTRACT
Saya telah menjalani masa magang selama 3 minggu dari tanggal 8 juli sampai dengan tanggal 19 augustus 2014 di perusahaan Hegar yang berlokasi di Bandung dan Bali dimana perusahaan Hegar adalah suatu perusahaan yang menyediakan besi, baja dan juga memberikan pelayanan desain, pemasangan dan membangun kostruksi. Perusahaan ini memiliki banyak pelanggan asing sehingga membutuhkan penerjemah untuk menjaga kelancaran selama bertransaksi. Saya bekerja sebagai asisten marketing dengan tugas utama sebagai penterjemah. Didalam tugas akhir saya ini, saya akan membahas tentang permasalahan saya selama saya bekerja di perusahaan Hegar yang akan ditelaah secara detil dengan penyebab, akibat, dan juga solusi untuk penyelesaian masalah tersebut.
iv
CHAPTER I. INTRODUCTION...………...1
A. Background of the Study B. Identification of the Problem C. Objectives and Benefits of the Study D. Description of the Institution E. Method of the Study F. Limitation of the Study G. Organization of the Term Paper CHAPTER II. PROBLEM ANALYSIS...6
CHAPTER III. POTENTIAL SOLUTIONS………...…………10
CHAPTER IV. CONCLUSION…………...………...…...14 BIBLIOGRAPHY
APPENDICES:
A. FLOWCHART
B. INTERNSHIP JOURNAL
CHAPTER I
INTRODUCTION
A.
Background of the Study
In doing business with foreigners many businessmen need an interpreter, because they cannot speak and understand the language used by their business partners. The Interpreter helps to deliver the message to them to avoid misinterpretation. An interpreter should have a good listening skill, so the messages delivered will not be misinterpreted. As stated in The
Difference between Translation and Interpreting that “Interpreters must have extraordinary listening abilities.” (par.3). Listening does not only involve hearing other’s explanation but also understanding the messages. In What is Listening, it is stated “Listening is the absorption of the meanings of words and sentences by the brain. Listening leads to the understanding of facts and ideas.” (par.3) Based on the quotations above it can be seen that an
interpreter not only needs to have great listening skills but also should be able to understand the message.
2
Maranatha Christian University
assistant in Hegar Company which is located in Bandung and Bali, my job was handling foreign customers but my main job was as an interpreter. In doing my job English listening skill was needed because I had to be able to hand over the information correctly and clearly.
When I did my internship, I had a difficulty in listening to foreign
customers. Once I had to listen to a German customer. The customer said he needed to get a special template shape on his membrane. As I could not catch what he said, I asked him several times to get the complete information, but it was hard for me because I had a bad listening skill. As a result, I could not get what he really wanted. Therefore, I choose the topic of having
difficulty in listening to customers who speak English to be analyzed to find out the causes, effects and solutions to my problem.
B. Identification of the Problem
The research questions of my term paper are stated below :
1. Why did I have difficulty in listening to foreign customers when I did my internship as a marketing assistant?
C. Objectives and Benefits of the Study
The objectives of the study are to find out the causes, the effects and also the solutions to my problem. I believe this term paper will give a benefit mainly to Hegar Company’s marketing staffs as they will get the information to know how to improve their listening skills. This term paper will also be helpful for the readers; they will know how to have better listening skills. The benefit for me as a writer is it can help me to solve my difficulty in listening to foreign customers if I work as an interpreter in the future.
D. Description of the Institution
4
Maranatha Christian University
E. Method of Study
In order to solve the problem, I have collected data to support the analysis. The data that I use to complete my study is mainly based on my experience when I did my internship at Hegar Company which was
recorded in my journal. My study is also supported by finding information from internet and books in Library.
F. Limitation of the Study
The subject of this study is myself as a marketing assistant who handled foreign customers from Japan, Canada, German, Australia, Austria during my internship from 8 July until 19 August 2014 in Hegar company Bandung and Bali.
G. Organization of the Term Paper
This term paper contains four chapters. Chapter I, the introduction of this term paper, is divided into seven parts, they are Background of the Study, Identification of the Problem, Objectives and Benefits of the Study,
14
Maranatha Christian University
CHAPTER IV
CONCLUSION
In this chapter, I want to state my chosen solutions of my problem dealing with the foreign customers. There are three causes of my problem. The first cause is I did not understand the foreign customers’ accents. The second cause is I had distractions while I was listening to my customers. Additionally, I find out that my problems give me two effects, they are I misinterpreted the foreign customer’s message, and I wasted more time to get the customers’ message. To overcome my problem, there are three potential solutions to help me improve my listening skills. The first potential solution is watching English films without subtitles. The second is by
The best solution to my problem is by combining all my three potential solutions. By combining the three potential solutions, it will help me to solve the difficulty in listening to foreign customers. The first step is watching
English films without subtitles. Watching films without subtitles will force me to listen to what the people in the film were talking about. After that, practicing to listen to native speakers helps increase my ability to listen to foreign
customers. The last step is to concentrate more while listening to foreign customers. Concentrating more will make it easier for me to catch the foreign customers’ words. Therefore, by using the three solutions, my listening skills will become better and it will be easier to catch what the foreign customers say.
Maranatha Christian University
BIBLIOGRAPHY
Printed Sources
Dwyer,Judith. The Business Communication Handbook. Frenchs Forest NSW: Julie Catalano, 2003.
Electronic Sources
“Active Listening.” Mindtools.com. 2013. Mindtolls essential skills for an excellent career. 7 November 2014
<http://www.mindtools.com/CommSkll/ActiveListening.htm>
“Cause of Poor Listening.” Boundless.com.11 July 2014. Boundless 3 November 2014 < https://www.boundless.com/communications/textbooks/boundless- communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/understanding-listening-29/causes-of-poor-listening-134-1824>
“Foreign Accent make Speakers Seem Less Truthful to Listeners, Research Shows.” News.chicago.edu.19 July 2010. Uni of Chicago. 4 October 2014.
<http://news.uchicago.edu/article/2010/07/19/foreign-accents-make-speakers-seem-less-truthful-listeners-research-shows>
<http://www.teenink.com/opinion/movies_music_tv/article/435057/The-Waste-of-Television/>
“How poor Communication can Lead to More Errors.” Livesaysolar.com. 2013. Live say solar practice builders. 2 November 2014 <http://liveseysolar.com/how-poor-communication-can-lead-to-more-errors>
“Improve Your English with English Films.” Learningenglish.de. 2014. LEO Network. 28 Agustus 2014. <http://www.learnenglish.de/ImproveEnglish/films.html> Jabr, Ferris. “Does Thinking really Hard Burn more Calories.”
Scientificamerican.com. 18 July 2012. Scientific American. 10 November 2014 <http://www.scientificamerican.com/article/thinking-hard-calories/> Keith, William, and Christian O. Lundberg. Public Speaking Choices and
Responsibility. Boston MA.: Monica Eckman, 2014. Google Books. Web. 10 November 2014
<http://books.google.co.id/books?id=6cQWAAAAQBAJ&pg=PT96&lpg=PT96 &dq=distraction+makes+hard+to+listening&source=bl&ots=DOs5bN81-j&sig=bIuP1kIGpxk2EF7FHbpn0o6DGzE&hl=en&sa=X&ei=hCBiVOK_OYaN uATM4ICgCg&ved=0CBsQ6AEwAA>.
“Listening skills.” Skillsyouneed.com. 2011. Skill you need. 6 November 2014 <http://www.skillsyouneed.com/ips/listening-skills.html>
Nagel, Donovan. “How to Improve You Foreign Language Comprehension.” Mezzoguild.com. 2014. The Mezzofanti Guild. 6 November 2014 <http://www.mezzoguild.com/how-to-improve-foreign-language-comprehension/>
Maranatha Christian University
“The difference between translation and interpreting.” Languagescientific.com. 2014. Language scient. 6 November 2014
<http://www.languagescientific.com/translation-services/multilingual-interpreting-services/interpreting-vs-translation-services.html> William, Lutes. “Using Video Materials as a Teaching Strategy for Listening
Comprehension.” Recursosbliblioteca.utp.edu.co. 5 October 2014
<http://recursosbiblioteca.utp.edu.co/dspace/bitstream/11059/1936/1/371333 A786.pdf>
