GOALS, OBJECTIVES AND STRATEGY OF THE COMPANY
LAPORAN KEPADA PEMEGANG SAHAM PROFIL PERUSAHAAN PEMBAHASAN DAN ANALISIS MANAJEMEN TATA KELOLA PERUSAHAAN TANGGUNG JAWAB SOSIAL PERUSAHAAN
53 ANNUAL REPORT 1. Become the leading provider of Information
Technology solutions and Communication Technology (ICT)-based network in Indonesia.
The company will focus on network-based solutions.
The company will consistently provide connectivity services and conduct targeting existing corporate segments.
2. Using a strategic asset for developing telecommunication services. This is in accordance to
the mandate to commercialize RoW of PLN.
Optimize the utilization of electricity network infrastructure for communication, which was originally only used to meet the needs of telecommunications networks for operators and
electricity segments.
Company set to continue efforts to achieving revenue
growth with a strong focus on achieving customer satisfaction reflected in the achievement of the performance of the network (Service Level Guarantee / SLG) and the activation of target customers
(delivery time) to perform corporate image.
The company also remains focused on meeting all the needs of Information Technology and Communication of PT PLN (Persero) as set out in 2011 by the General Meeting of Shareholders on Corporate Budget Plan 2011.
3. Penyelesaian pembangunan dan pengoperasian
seluruh proyek Pekerjaan Jasa Akses Telekomunikasi dan Informatika Perdesaan KPU/
USO di Indonesia Bagian Timur (7.773 desa)
Referring to the vision, mission, corporate performance, analysis of the telecom industry environment in 2012 the company launched the
company's strategic objectives as follows:
3. Completion of the construction and operation of the entire project of Telecommunications and
Information Access Services in Rural of KPU / USO in Eastern Indonesia (7.773 villages)
1. Achievement of revenue growth of 54% of the Company's 2011 earnings estimation or Rp.
1.145.556 million in 2012
2. Fulfillment of all the needs of Information Technology and Communication of PT PLN
(Persero), in particular the completion of the implementation of Contact Center (CRM) in 7
Regions, AP2T outside Java and Bali in 8 Regions, Disaster Recover Center (DRC) ERP, AP2T DRC, DRC P2APST and Data Center of P2APST
Dalam rangka mencapai sasaran Perusahaan yang telah
ditetapkan tahun 2012 yaitu, sasaran pendapatan sebesar Rp. 1.145.556 Juta dan kinerja perusahaan Sehat.
ICON+ menetapkan inisiatif strategi utama Perusahaan pada tahun 2012 sebagai berikut:
1. Mendukung transformasi PT PLN (Persero) dengan menjadi enabler proses bisnis PT PLN (Persero).
2. Maksimalisasi dan optimalisasi bisnis jaringan dan jasa telekomunikasi.
3. Peningkatan kualitas layanan untuk memenuhi sasaran Service Level Guarantee (SLG) sebesar 99.97% dan pemenuhan sasaran delivery time rata- rata 30 hari kalender.
4. Fokus pada penyelesaian pembangunan dan pengoperasian seluruh proyek Pekerjaan Jasa Akses
Telekomunikasi dan Informatika Perdesaan KPU/USO di Indonesia Bagian Timur.
5. Mengefektifkan proses bisnis, tugas pokok dan fungsi.
In order to achieve the Company's objectives that have
been established in 2012, namely, revenue target of Rp. 1.145.556 million and corporate performance rating
of AA. ICON+ set major strategic initiatives of the Company in 2012 as follows:
1. Support the transformation of PT PLN (Persero) as a business process enabler of PT PLN (Persero)
2. Maximization and optimization of telecommunica- tions networks and services business
3. Improved quality of service to meet the target of Service Level Guarantee (SLG) at 99.97% and the fulfillment of the target an average delivery time of 30 calendar days.
4. Focus on the completion of the construction and operation of all project Telecommunications and Information Access Services in Rural KPU / USO in Eastern Indonesia
5. Implement effectiveness of business process, duties and functions
Strategi Perusahaan Strategy of The Company
DISCUSSION AND ANALYSIS MANAGEMENT CORPORATE GOVERNANCE CORPORATE SOCIAL RESPONSIBILTY COMPANY PROFILE
REPORT TO THE SHAREHOLDER
54 ANNUAL REPORT ANNUAL REPORT 55
ARAH, SASARAN DAN STRATEGI PERUSAHAAN
DIRECTIONS, GOALS, AND CORPORATE STRATEGY
Berikut adalah Peta Strategi (Strategy Map) Perusahaan untuk periode 2011-2016 yang menggambarkan Tujuan Strategis perusahaan yang ingin dicapai, Indikator Kinerja Utama, Sasaran Perusahaan dan Strategi untuk mencapai Sasaran Perusahaan:
Here is the Strategy Map of the Company for the 2011-2016 period that describes the company strategic objectives to be achieved, Key Performance Indicators, Goals and Strategies to achieve the Company's Corporate Objectives:
Strategy Map of ICON+ 2011-2016 Peta Strategi ICON+ Tahun 2011-2016
Mendorong Pertumbuhan Perusahaan
Pendapatan Perusahaan Rp. 945 M (2011) dan Rp. 2.271 M (2016) Boost Company’s Growth
Company’s Revenue Rp. 945 billion (2011) and Rp. 2.271 billion (2016)
Meningkatkan Efisiensi Perusahaan EBITDA Margin 27% (2011), 38% (2016)
Increase Company’s Efficiency EBITDA Margin 27% (2011), 38% (2016) Mendorong Pertumbuhan Perusahaan
Realisasi Pendapatan dari PLN Pusat, PLN Unit, PLN Distribusi atau Wilayah dan Anak Perusahaan PLN Sebesar Rp. 291 M Pada 2011
Boost Company’s Growth
Realization of Company’s Revenue of PLN, Unit of PLN Distribution or Regional of PLN and Subsidiaries are Rp. 291 billion in 2011
Financial Perspective Perspektif Keuangan
Memperbaiki Proses Bisnis Internal Skor Malcolm Baldrige Meningkat dari 451 (2011)
Menjadi 490 (2016)
Improve Internal Business Process Score of Malcolm Baldrige
Increase at 451 (2011) to 490 (2016)
Memperbaiki Proses Bisnis Internal Penyelesaian RJPP pada 2011
dilanjutkan review tahunan sampai 2016
Improve Internal Business Process Completion of Long-Term Corporate plan in 2011, Follow
by Annual Review Each Year Until 2016
Internal Business Process Perspective Perspektif Proses Bisnis Internal
Meningkatkan Efektifitas Organisasi & Sistem SDM
100% pegawai memiliki sertifikasi profesional pada 2011
Improve Effectiveness of Organization and HR System 100% of Employee has Professional
Certification in 2011
Meningkatkan Efektifitas Organisasi & Sistem SDM Produktivitas pegawai Rp. 2,5 M/peg.
(2011), Rp. 4,1 M/peg. (2016) Improve Effectiveness of Organization
and HR System Productivity of Employee is Rp. 2,5 billion/employee (2011), Rp. 4,1 billion/employee (2016)
Meningkatkan Efektifitas Organisasi & Sistem SDM
Improve Effectiveness of Organization and HR System Pembentukan 3 Community of Practices (CoP) baru per tahun
sampai dengan 2016
Establishment of 3 (Three) New Community of Practice (CoP) Each Year until 2016
Meningkatkan Efektifitas Organisasi & Sistem SDM
Skala 3 dari hasil survey Employee Engagement Survey pada tahun 2011
Improve Effectiveness of Organization and HR System
Scale of 3 of Employee Engagement Survey Result in 2011
HR Perspective Perspektif SDM
Memperluas Jaringan dan Layanan Mempertahankan pelaksanaan program kerja investasi
minimum 90% sampai 2016
Expand Coverage and Services
Maintain Implementation of Investment Program at Minimum 90%
until 2016
Memenuhi kebutuhan TIL PT. PLN (Persero) Penyelesaian implementasi AP2T luar Jawa Bali (16 unit)
pada 2012 dilanjutkan Managed Service sampai 2016 Fullfill the Need of Information of Communication &
Technology of PT PLN (Persero)
Completion of Implementation of AP2T Outer Java-Bali as many as 16 Unit in 2012 and Following by Managed Services
until 2016
Memenuhi kebutuhan TIL PT. PLN (Persero) Penyelesaian implementasi CRM seluruh unit pada 2012
dilanjutkan Managed Service sampai 2016
Fullfill the Need of Information of Communication &
Technology of PT PLN (Persero)
Completion of Implementation of Centralized Contact Center in 2012 and Following by Managed Service until 2016
Perspektif Produk & Layanan Product and Services Perspective
Menjaga Kualitas Layanan Pencapaian rata-rata SLG sebesar 99,97%
dan rata-rata SLA sebesar 99,90%
Preserve Service Quality
Achievement of Average of Service Level Guarantee is at 99,97%
and Average of Service Level of Agreement is at 99,90%
Menyediakan Layanan Sesuai Komitmen
Pencapaian rata-rata waktu aktivasi dari 30 hari kalender (2011) menjadi 25 hari kalender (2016)
Provide Committed Service
Achievemet of Average of Activation Time at 30 Calendar Days in 2011 Become at 25 Calendar Days in 2016
Nilai Kepuasan Pelanggan
Nilai Kepuasan Pelanggan 85% (2011), 90% (2016)
Customer Satisfaction Index
Customer Satisfaction Index is 85% (2011), at 90% (2016)
Customer Perspective Perspektif Pelanggan
Membangun Budaya GCG Perusahaan Skor GCG 70 (2011), 75 (2016)
Build Corporate Culture of GCG Score GCG 70 (2011), 75 (2016)
Membangun Budaya GCG Perusahaan 12 Fungsi organisasi terkait revenue stream telah
melaksanakan ERM pada level 2 Build Corporate Culture of GCG
12 Organizational Functions Relevant to Revenue Stream has Implemented ERM of Leve 2
Membangun Budaya GCG Perusahaan Tindak lanjut temuan auditor 70% (2011), 90% (2016)
Build Corporate Culture of GCG Follow up Action of Auditor Findings is 70% (2011),
90% (2016)
Leadership Perspective Perspektif Kepemimpinan
LAPORAN KEPADA PEMEGANG SAHAM PROFIL PERUSAHAAN PEMBAHASAN DAN ANALISIS MANAJEMEN TATA KELOLA PERUSAHAAN TANGGUNG JAWAB SOSIAL PERUSAHAAN REPORT TO THE SHAREHOLDER COMPANY PROFILE DISCUSSION AND ANALYSIS MANAGEMENT CORPORATE GOVERNANCE CORPORATE SOCIAL RESPONSIBILTY
58 ANNUAL REPORT
PT PLN Batubara didirikan tanggal 3 September 2008 dan merupakan anak Perusahaan yang bergerak di bidang usaha lembaga batubara sebagai bahan utama dari Pembangkit Tenaga Listrik Tenaga Uap (PLTU), beralamat di Gedung PLN Pusat, Jl. Trunojoyo Blok MI/135, Gedung I Lantai 3, Jakarta 12610, Indonesia.
PT PLN Batubara is founded on 3 September 2008 and is a subsidiary
company engaged in the business of coal institute as the main ingredient of Steam Power Plant (PLTU), located in Gedung PLN Pusat,
Jl. Trunojoyo Block MI/135, Building I Floor 3, Jakarta 12610, Indonesia.
PT PLN Geothermal adalah anak Perusahaan PLN yang bidang usahanya terfokus untuk menyediakan tenaga listrik terbarukan melalui
pengembangan dan pengoperasian pembangkit tenaga listrik panas bumi (PLTP) yang ekonomis bermutu tinggi dengan keandalan yang baik.
PT PLN Geothermal is a subsidiary of PLN that its business focused on providing renewable electrical power through the development and operation of geothermal power plant (PLTP) is an economical high quality with good reliability.
PT Geo Dipa Energi yang disingkat dengan PT GDE berdiri pada tanggal 5 Juli 2002 bergerak dibidang pembangkitan tenaga listrik terutama yang menggunakan energi gas bumi berkedudukan di Jl.Karawitan No.32 Bandung 40264 Indonesia.
PT Geo Dipa Energi which is abbreviated as PT GDE was established on
July 5, 2002 in the field of power generation, especially the use of natural gas energy, located in Jl. Karawitan No 32 Bandung 40264, Indonesia.
PT Prima Layanan Nasional Enjiniring (PLN_E) yang beralamat di Jl.AIPDA KS tubun ½ Jakarta Barat 11420, berdiri tanggal 3 Oktober 2002 yang bergerak dalam bidang jasa rekayasa dan terkait untuk sektor listrik dan non-listrik.
PT Prima Layanan Nasional Enjiniring (PLN_E) located at Jl.AIPDA KS 11420 Tubun ½ West Jakarta, was established on October 3, 2002 which is engaged in engineering and related services for the power sector and non-electric.