SCOPE OF BUSINESS
DISCUSSION AND ANALYSIS MANAGEMENT CORPORATE GOVERNANCE CORPORATE SOCIAL RESPONSIBILTY COMPANY PROFILE
REPORT TO THE SHAREHOLDER
Sesuai dengan pasal 3 anggaran dasar perusahaan, ruang lingkup kegiatan perusahaan bergerak dalam penyediaan jasa dibidang telekomunikasi, meliputi:
a. Penyediaan jaringan telekomunikasi b. Penyediaan jasa telekomunikasi c. Penyediaan content telekomunikasi d. Penyediaan jasa teknologi informasi
Dalam menghadapi tantangan bisnis di sektor layanan jasa teknologi informasi dan komunikasi, ICON+ membagi produk dan layanan menjadi 4 (empat) kategori yaitu: Jaringan, Multimedia dan Internet, Infratruktur, Aplikasi.
ICON+ membagi jenis layanan Jaringan menjadi 4 jenis jaringan, yaitu: Clear Channel, IP VPN, MEtronet, IP VSAT
Networking of ICON+ split into 4 types of services,
namely: Clear Channel, MPLS-based IP VPN, Metronet, IP VSAT
Jaringan Networking
Layanan komunikasi data ini menggunakan sistem dedicated connection berbasis teknologi Synchronous Digital Hierarchy (SDH) serta media transmisi serat optik end-to-end. Layanan yang sangat handal dan aman ini bersifat fleksibel untuk diterapkan di semua protokol jaringan. Kapasitasnya mulai dari 2 Mbps (E1) hingga 10 Gbps (STM64) serta waktu koneksi yang tidak terbatas.
The data communications services use technology-based system dedicated connection
Synchronous Digital Hierarchy (SDH) and optical fiber transmission media end-to-end. Service is very reliable
and safe are flexible to be applied in all network protocols. Capacity is ranging from 2 Mbps (E1) to 10
Gbps (STM64), and an unlimited connection time.
1. Clear Channel 1. Clear Channel
In accordance with article 3 of the Company's Statute, the scope of activities of the Company is
engaged in the provision of services in the field of telecommunications, including:
a. Provision of telecommunications networks b. Provision of telecommunications services c. Provision of telecommunications content d. Provision of information technology services In the face of the challenges in the business services sector, information and communication technology, products and services of ICON+ divided into four (4) categories, namely: Networking, Multimedia and
internet, Services and Infrastructures, Information Technology Applications.
ANNUAL REPORT 41
LAPORAN KEPADA PEMEGANG SAHAM PROFIL PERUSAHAAN PEMBAHASAN DAN ANALISIS MANAJEMEN TATA KELOLA PERUSAHAAN TANGGUNG JAWAB SOSIAL PERUSAHAAN
Networking of ICON+ split into 4 types of services,
namely: Clear Channel, MPLS-based IP VPN, Metronet, IP VSAT
The data communications services use technology-based system dedicated connection
Synchronous Digital Hierarchy (SDH) and optical fiber transmission media end-to-end. Service is very reliable
and safe are flexible to be applied in all network protocols. Capacity is ranging from 2 Mbps (E1) to 10
Gbps (STM64), and an unlimited connection time.
Layanan komunikasi berbasis internet ini berbasis Multi Protocol Label Switching (MPLS), dan memiliki kapasitas yang dapat disesuaikan dengan kebutuhan (64 kbps- 10 Mbps) sehingga sangat aman dan fleksibel.
This Internet-based communication services based on Multi-Protocol Label Switching (MPLS), and has a capacity that can be tailored to the needs (64 kbps-10
Mbps) so it is very safe and flexible.
2. IP VPN 2. IP VPN
Layanan komunikasi data berbasis teknologi Giga Ethernet Switching ini menawarkan kapasitas yang fleksibel, yaitu 2 Mbps, 5 Mbps, 10 Mbps, 20 Mbps, 50 Mbps, 100 Mbps, dan 1 Gbps, dan mudah diperoleh di kota-kota besar di Jawa dan Bali.
Technology-based data communications services of Giga Ethernet Switching technology offers flexible
capacity, which is 2 Mbps, 5 Mbps, 10 Mbps, 20 Mbps, 50 Mbps, 100 Mbps, and 1 Gbps, and easily available in big cities in Java and Bali.
3. Metronet 3. Metronet
Layanan komunikasi berbasis teknologi Very Small Aperture Terminal (VSAT) memiliki kapasitas yang tersedia mulai dari 64 kbps hingga 45 Mbps dan jangkauan yang luas ke seluruh wilayah Indonesia.
Technology-based communications services of Very Small Aperture Terminal (VSAT) have available capacity ranging from 64 kbps up to 45 Mbps and extensive coverage to all parts of Indonesia.
4. IP VSAT 4. IP VSAT
Adalah layanan yang berjalan pada layer di atas layer network. Layer multimedia ini masih berada di antara layer network dan layer aplikasi termasuk juga komunikasi yang berada di atasnya. Layanan Multimedia dan Internet dibagi menjadi 5, yaitu:
Is a service that runs on a layer above the network layer. This multimedia layer is located between the network layer and application layer as well as the communication that was on it. Multimedia Services group is also divided into 5 services:
Multimedia & Internet Multimedia & Internet
Layanan akses internet dedicated ini menggunakan serat optik end-to-end dan dengan layanan pendukung seperti collocation server, web hosting,
dan koneksi Indonesia Internet Exchange (IIX).
Kapasitas yang ditawarkan mulai dari 64 kbps hingga 10 Mbps.
This dedicated internet access services use optical
fiber end-to-end and support services such as collocation servers, web hosting, and connections
Indonesia Internet Exchange (IIX). Capacities range from 64 kbps up to 10 Mbps.
1. Internet Corporate 1. Internet Corporate
Adalah layanan jaringan interkoneksitrafik ke global internet dengan fitur routing protocol dynamic full route BGP (Border Gateway Protocol versi 4).
Is the interconnection network services to the global internet traffic with full features dynamic routing protocol BGP route (Border Gateway Protocol version 4).
2. IP Transit 2. IP Transit
Adalah suatu inter koneksi nasional antar penyelenggara jasa internet (PJI) di Indonesia, sehingga pelanggan dari satu PJI dapat dengan
mudah dan murah berkomunikasi dengan pelanggan PJI yang lain yang berada di Indonesia
Is a national interconnection between Internet service providers (ISP) in Indonesia, so that ISP’s customer can easily and inexpensively communicate with other ISP’s customers residing in Indonesia.
3. IIX Only 3. IIX Only
In accordance with article 3 of the Company's Statute, the scope of activities of the Company is
engaged in the provision of services in the field of telecommunications, including:
a. Provision of telecommunications networks b. Provision of telecommunications services c. Provision of telecommunications content d. Provision of information technology services In the face of the challenges in the business services sector, information and communication technology, products and services of ICON+ divided into four (4) categories, namely: Networking, Multimedia and
internet, Services and Infrastructures, Information Technology Applications.
42 ANNUAL REPORT
BIDANG USAHA
SCOPE OF BUSINESS
DISCUSSION AND ANALYSIS MANAGEMENT CORPORATE GOVERNANCE CORPORATE SOCIAL RESPONSIBILTY COMPANY PROFILE
REPORT TO THE SHAREHOLDER
Layanan ini menawarkan solusi telekomunikasi yang menggabungkan video dan suara berbasis teknologi IP dan perangkat yang modern sehingga mendukung interaksi yang intensif dan efisien bagi perusahaan yang memiliki cabang di berbagai wilayah.
This service offers telecommunications solutions that combine video and IP-based voice technology and modern devices that support intensive interaction and efficient for companies that have branches in different regions.
4. Video Conference (VICON) 4. Video Conference (VICON)
Menawarkan layanan telepon berbasis IP dengan kualitas suara jernih dan harga kompetitif dan dapat juga digunakan untuk fax dan data.
Offer IP-based telephony services with crystal clear sound quality and a competitive price and can also be used for fax and data.
5. Telicon 5. Telicon
ANNUAL REPORT 43
LAPORAN KEPADA PEMEGANG SAHAM PROFIL PERUSAHAAN PEMBAHASAN DAN ANALISIS MANAJEMEN TATA KELOLA PERUSAHAAN TANGGUNG JAWAB SOSIAL PERUSAHAAN
Adalah layanan yang berada di layer fisik pada tingkatan OSI Layer. Layanan infrastruktur termasuk
di dalamnya adalah collocation, penyewaan core, tower SUTT, tower radio, atau pun penyewaan tiang.
Kebijakan layanan infrastruktur dilakukan secara selektif untuk kepentingan strategis.
Jenis layanan infrastruktur ICON+ adalah sebagai berikut:
Is a service that is in the physical layer in the OSI Layer level. Infrastructure services include the collocation, leasing core, SUTT tower, radio tower, or pole rental.
Policy of infrastructure services performed selectively for strategic interests.
ICON+ infrastructure services divided into:
Infrastruktur Infrastructure
Adalah layanan penyediaan router beserta suku
cadangnya dengan atau tanpa pengelolaan konfigurasinya.
Is aproviding service of router and its spare parts with or without configuration management
2. Managed Service Security Router 2. Managed Service Security Router
Adalah layanan backup data center dengan atau tanpa operasional DRC plan.
Is a backup data center service with or without the operational plan of DRC
3. Managed Service DRC (Data Recovery Center) 3. Managed Service DRC (Data Recovery Center) 1. Collocation Data Center 1. Collocation Data Center Layanan collocation atau penyewaan space merupakan
inovasi jasa layanan data center yang memudahkan pelanggan menempatkan perangkat jaringan, server, media penyimpanan dan interkoneksinya terhadap berbagai media telekomunikasi dari berbagai penyedia layanan jaringan. Opsi bagi layanan collocation terdiri dari:
Sewa U dengan share room.
Sewa Rack dengan share atau dedicated room.
Sewa Caging dengan dedicated room.
Collocation service or rental space is an innovative data
center services that enable customers placing
network devices, servers, storage media and telecommunications interconnection of the various
media of various network service providers. Options for collocation services consist of:
Rent U to share room.
Rent Rack with shared or dedicated room.
Rent caging with a dedicated room.
BIDANG USAHA
SCOPE OF BUSINESS
44 ANNUAL REPORT
DISCUSSION AND ANALYSIS MANAGEMENT CORPORATE GOVERNANCE CORPORATE SOCIAL RESPONSIBILTY COMPANY PROFILE
REPORT TO THE SHAREHOLDER
Adalah aplikasi untuk PLN Batubara yang dapat melakukan monitoring rencana dan realisasi pasokan batubara di setiap lini secara berjenjang dengan mudah, cepat dan tepat sehingga informasi yang dihasilkan dapat digunakan untuk mendukung mekanisme kontrol dan pengambilan keputusan Direksi PLN, meningkatkan mutu pengendalian ketersediaan stok batubara dengan sistem informasi online sehingga lebih effisien, efektif, mudah dan cepat.
Is an application for PLN to conduct monitoring of the plan and the realization of supply of coal in each line in stages, with easy, fast and precise so that the resulting information can be used to support decision making and control mechanism of Directors of PLN, improving the quality control of coal stock availability with the information system online making it more efficient, effective, easy and fast.
4. Batubara Online 4. Coal Online
Adalah sistem pengawasan dan monitoring terhadap kinerja dan performa masing masing divisi yang ada di PT PLN (Persero), baik secara harian, bulanan dan tahunan untuk mengetahui kemajuan progress kinerja maupun keperluan pengambilan keputusan.
Is a system of supervision and monitoring of the performance and the performance of each division
in PT PLN (Persero), daily, monthly and yearly progress
to determine the progress and performance of the decision-making purpose
5. Dashboard BOD 5. Dashboard BOD
Adalah aplikasi bagi pihak pengambil keputusan untuk melihat sejauh mana proses pelaksanaan suatu proyek, serta kendala dan usulan solusi untuk menjamin pelaksanaan pekerjaan selesai tepat waktu.
Is an application for the decision maker to see how far the process of implementation of project, as well as
constraints and proposed solutions to ensure the implementation of the work completed on time.
6. Dashboard UKP4 6. Dashboard UKP4
IT Applications adalah jenis layanan berupa software atau aplikasi online yang digunakan untuk menunjang tata kerja sebuah perusahaan atau bisnis. Aplikasi ini biasanya berupa aplikasi Informasi Teknologi (IT). Saat ini layanan Aplikasi Teknologi ini digunakan untuk lingkungan PLN.
IT Applications IT Applications
Adalah layanan bundling antara produk-produk SIP3 + Payment Gateway + PB/PD yang dikemas dalam satu kesatuan.
Is bundle services among products of SIP3 + Payment Gateway PB / PD packaging in a single unit.
1. Aplikasi Pelayanan Pelanggan terpusat (AP2T) 1. Aplikasi Pelayanan Pelanggan terpusat (AP2T)
Adalah layanan contact center 123 bagi PLN yang dikelola secara terpusat dan berlaku nasional.
Is a contact center of 123 services for PLN which is managed centrally and nationwide
3. Contact Center 3. Contact Center
Adalah aplikasi helpdesk PLN untuk layanan penanganan gangguan dan keluhan pelanggan yang
meliputi manajemen penanganan gangguan dan pemeliharaan jaringan listrik, keluhan tentang rekening listrik, tusbung, pasang baru dan tambah daya serta listrik prabayar.
Is a helpdesk application for handling disruption and
customer complaints services which includes management of disturbances and maintenance of the
power grid, complaints about the electricity bills, broken connection, new installation and added new plug power as well as prepaid electricity.
2. Aplikasi Pengaduan dan
Keluhan Terpadu (APKT) 2. Aplikasi Pengaduan dan Keluhan Terpadu (APKT) Information Technology Applications are the type of services such as software or online application using to support the work procedures of a company or business.
These applications are usually in the form of the applications of Information Technology (IT). Current
application services technology were used to advance environments of PLN.
ANNUAL REPORT 45
LAPORAN KEPADA PEMEGANG SAHAM PROFIL PERUSAHAAN PEMBAHASAN DAN ANALISIS MANAJEMEN TATA KELOLA PERUSAHAAN TANGGUNG JAWAB SOSIAL PERUSAHAAN
Is a system of supervision and monitoring of the performance and the performance of each division
in PT PLN (Persero), daily, monthly and yearly progress
to determine the progress and performance of the decision-making purpose
Is an application for the decision maker to see how far the process of implementation of project, as well as
constraints and proposed solutions to ensure the implementation of the work completed on time.
Is a contact center of 123 services for PLN which is managed centrally and nationwide
Is a helpdesk application for handling disruption and
customer complaints services which includes management of disturbances and maintenance of the
power grid, complaints about the electricity bills, broken connection, new installation and added new plug power as well as prepaid electricity.
Keberhasilan implementasi AP2T di Lampung tak terlepas dari andil ICON+ selaku anak perusahaan PLN yang mengembangkan aplikasi tersebut. Berkat kerja keras
dan kerja sama antara tim AP2T ICON+ dan tim AP2T PLN Lampung, serta dukungan penuh dari Tim AP2T PLN Pusat, maka realisasi AP2T dapat terwujud
dalam waktu relatif singkat, yaitu 20 hari.
The successful implementation of AP2T in Lampung could not be separated from the contribution of ICON+ as PLN subsidiary that developed the application.
Thanks to the hard work and cooperation between the AP2T’s team of ICON+ and the AP2T’s team of PLN Lampung, as well as the full support of AP2T’s Team of PLN, the realization of AP2T could be realized in a relatively short time, namely 20 days.
Ir. Dyananto - PLN LAMPUNG
Secara umum, Bank BPD DIY merasa puas dengan penanganan masalah dan layanan yang diberikan oleh ICON+. ICON+ memberikan performansi jaringan komunikasi data yang baik karena didukung oleh insfrastruktur media fiber optic.
Dengan jaringannya yang luas, performansi transmit data yang cepat, dan harga
yang murah menjadikan ICON+ sebagai pilihan utama dan tepat bagi keberlangsungan pelayanan Bank BPD DIY terhadap masyarakat untuk memberikan pelayanan yang cepat, bagus dan memuaskan.
Bank BPD DIY satisfied with the handling and the services provided by ICON+.
ICON+ provides excellent performance of data communication network because it is supported by the infrastructure of fiber optic media. With its extensive network, transmit data fast performance, and a low price make the ICON+ as the top and the right choice to the sustainability of Bank BPD of DIY’s service to the community to provide fast, good and satisfactory service.
Mahatmanto - BANK BPD DIY
Selama Uninet berpartner dengan ICON+, banyak support yang diberikan dan kami sangat terbantu sekali dengan adanya penanganan yang cepat dan baik oleh tim ICON+, kalaupun terjadi downtime atau problem lainnya. Kami tidak bisa berjalan dengan baik tanpa adanya dukungan dari ICON+ pada pemenuhan jaringan fiber opticnya yang kuat.
As long as Uninet partnering with ICON+, a lot of support was provided and we were very helpful at all with a fast and good handling by a team of ICON+, even if there was downtime or other problems. We could not run properly without the support of the fulfillment of powerful fiber optic network of ICON+.