Bebrapa saran yang dapat peneliti utarakan diantaranya:
1. Untuk Bank BNI Syariah khususnya kantor cabang Karawang, agar ditingkatkan lagi pelayanan yang diberikan kepada nasabah, agar nasabah merasakan pelayanan sesuai dengan ekspektasinya.
2. Penelitian yang telah dilakukan ini masih jauh dari sempurna. Banyak hal yang dapat dikembangkan dan diperbaiki dalam berbagai hal seperti penggunaan metode dan variabel, oleh karena disarankan penelitian selanjutnya dapat menggunakan metode dan variabel lainnya, agar pengukuran pada tingkat kualitas pelayanan dapat berkembang.
98
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Banking 6(2): 301–14.
———. 2019. “Mengukur Pengaruh Kualitas Layanan Model CARTER Terhadap Kepuasan Nasabah Perbankan Syariah Indonesia.” Journal of Business &
Banking 6(2). https://journal.perbanas.ac.id/index.php/jbb/article/view/718.
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KUALITAS PELAYANAN DENGAN MENGINTEGRASIKAN METODE SERVICE QUALITY KE DALAM METODE IMPORTANCE AND
PERFORMANCE ANALYSIS (Studi Kasus : Cha - Cha Milk Tea).”
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IIIT Indonesia.
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Salemba Empat.
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1104.
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Internet
www.keuangan.kontan.co.id diakses pada 01 April 2020 dari https://keuangan.kontan.co.id/news/alhamdulillah-usai-28-tahun-akhirnya- pangsa-pasar-perbankan-syariah-tembus-6?page=all.
www.ojk.go.id diakses pada 15 April 2020 dari
https://www.ojk.go.id/id/kanal/syariah/data-dan-statistik/statistik perbankan-syariah/Pages/Statistik-Perbankan-Syariah---Desember 2019.aspx
Laporan Tahunan BNI Syariah 2019
102 LAMPIRAN
Lampiran 1 : Kuesioner Penelitian
KUESIONER PENELITIAN Assalamu’alaikum Wr.Wb
Responden yang terhormat, saya yang bertanda tangan di bawah ini:
Nama : Umar Sahrul Ramdan NIM : 11140850000077 Jurusan : Perbankan Syariah
Fakultas : Ekonomi dan Bisnis UIN Syarif HIdayatullah Jakarta
Sedang melakukan penelitian untuk tugas akhir (Skripsi) yang berjudul “Analisis Tingkat Kualitas Pelayanan dengan Menggunakan Metode SERVQUAL-Impotance Performance Analysis (Studi Kasus Nasabah PT BNI Syariah cabang Karawang)” guna menyelesaikan tugas akhir S1.
Sehubung dengan itu, saya mohon dengan hormat kepada Bapak/
Ibu/ Saudara/i berkenan meluangkan waktunya untuk mengisi kuesioner penelitian ini. Seluruh jawaban yang diberikan dijamin kerahasiaannya dan semata-mata digunakan untuk kegiatan penelitian.
Atas kesediaan dan partisipasinya Bapak/Ibu/Saudara/i dalam mengisi kuesioner penelitian ini saya ucapkan terima kasih.
Wassalamu’alaikum Wr.Wb Peneliti
Umar Sahrul Ramdan
PROFIL RESPONDEN
Nama :
Jenis Kelamin : Laki- Laki Perempuan
Usia : < 18 Tahun 19-25 Tahun
26-50 Tahun > 50 Tahun
Pendidikan Terakhir : SMA S2
Akademi/Diploma S3 S1
Pekerjaan : Pelajar/Mahasiswa PNS
Karyawan Swasta Wiraswasta Lainnya
Pengeluaran/Bulan : < Rp 3.000.000,- Rp 3.000.000,- s/d Rp 5.000.000,-
> Rp 5.000.000,-
Lama Menjadi Nasabah : < 1 tahun 3-4 tahun
1-2 tahun > 5 tahun
Terakhir Transaksi di : < 1 bulan 1-3 bulan
BNIS > 6 bulan
PETUNJUK PENGISIAN KUESIONER
Pilihlah salah satu jawaban yang menurut Anda paling tepat dengan memberi tanda check list ( √ ) atau tanda silang ( X ) pada alternatif jawaban yang telah disediakan sesuai dengan kondisi yang menurut anda sesuai dengan anda. Dengan kriteria jawaban sebagai berikut:
a. (√) bagaimana kepuasan anda terhada pelayanan dan kinerja yang diberikan Bank Nasional Indonesia Syariah. Kunci Persepsi :
Predikat Keterangan Bobot
SM Sangat Memuaskan 5
M Memuaskan 4
N Netral 3
TM Tidak Memuaskan 2
STM
Sangat Tidak Memuaskan
1
b. (√) Menurut anda seberapa penting pelayanan yang diberikan Bank Nasional Indonesia Syariah. Kunci Ekspektasi:
Predikat Keterangan Bobot
SP Sangat Penting 5
P Penting 4
N Netral 3
TP Tidak Penting 2
STp Sangat Tidak Penting 1
PERNYATAAN PERNYATAAN
No Pernyataan
Persepsi Nasabah Ekspektasi Nasabah ST
M T
M N M SM ST
P TP N P SP Compliance (Kepatuhan)
P1. Bank beroperasi sesuai dengan hukum dan prinsip syariah P2. Tidak terdapat Maysir Gharar
Riba dalam transaksi tabungan &
pinjaman
P3. Tersedianya produk dan layanan yang Syariah
P4. Pemberian pembiayaan bebas dari unsur bunga
P5. Melakukan penghimpunan dan pengelolaan dana investasi dengan bagi hasil
Assurance (Jaminan) P6. Karyaawan bersikap sopan dan
ramah terhadap nasabah
P7. Tersedianya bagian saran serta nasihat mengenai keuangan P8. Bank memiliki interior kantor dan
ruangan tunggu yang nyaman P9. Bank menyediakan akses
informasi rekening untuk nasabah P1
0.
Karyawan memiliki pengetahuan yang luas serta berpengalaman
Reability (Kehandalan) P1
1.
Bank memberikan pelayanan yang cepat dan tepat waktu
P1 2.
Bank menyediakan produk serta layanan yang luas
P1 3.
Bank mampu menyelesaikan masalah nasabah
P1 4.
Ketepatan bank dalam menepati janji
Tangibles (Bukti Fisik) P1
5.
Desain interior ruangan menarik
No Pernyataan
Persepsi Nasabah Ekspektasi Nasabah ST
M T
M N M SM ST
P TP N P SP P1
6.
Bank memiliki perlengkapan atau peralatan yang modern
P1 7.
Lokasi bank yang strategis dan mudah dijangkau
P1 8.
Bank memiliki area parkir yang memadai
P1 9.
Bank menyediakan pembatas antar loket dengan jelas P2
0.
Karyawan berpenampilan rapi dan bersih
Emphaty (Empati) P2
1.
Bank memberikan perhatian khusus kepada nasabah P2
2.
Karyawan mengetahui kebutuhan nasabah
P2 3.
Kepekaan karyawan untuk mengetahui minat nasabah P2
4.
Karyawan memberikan perhatian pribadi kepada nasabah dalam hal pelayanan
Responsiveness (Daya Tanggap) P2
5.
Ketika nasabah mempunyai masalah, pihak bank bersedia membantu memecahkan masalah P2
6.
Bank menyediakan pinjaman dengan jangka waktu pelunasan yang menguntungkan
P2 7.
Tersedianya kantor cabang di berbagai wilayah
P2 8.
Bank memberikan pelayanan yang cepat dan efisien.
TERIMA KASIH
Lampiran 2 : Hasil Perhitungan Validitas dan Reabilitas Validitas & Reliabilitas Compliance (Persepsi)
Correlations
P1 P2 P3 P4 P5 Score
P1 Pearson Correlation 1 ,516** ,496** ,309 ,427* ,707**
Sig. (2-tailed) ,004 ,005 ,096 ,019 ,000
N 30 30 30 30 30 30
P2 Pearson Correlation ,516** 1 ,508** ,690** ,590** ,852**
Sig. (2-tailed) ,004 ,004 ,000 ,001 ,000
N 30 30 30 30 30 30
P3 Pearson Correlation ,496** ,508** 1 ,472** ,620** ,777**
Sig. (2-tailed) ,005 ,004 ,008 ,000 ,000
N 30 30 30 30 30 30
P4 Pearson Correlation ,309 ,690** ,472** 1 ,503** ,776**
Sig. (2-tailed) ,096 ,000 ,008 ,005 ,000
N 30 30 30 30 30 30
P5 Pearson Correlation ,427* ,590** ,620** ,503** 1 ,793**
Sig. (2-tailed) ,019 ,001 ,000 ,005 ,000
N 30 30 30 30 30 30
Score Pearson Correlation ,707** ,852** ,777** ,776** ,793** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000
N 30 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
,836 5
Validitas & Reliabilitas Assurance (Persepsi) Correlations
P6 P7 P8 P9 P10 Score
P6 Pearson Correlation 1 ,396* ,370* ,404* ,617** ,692**
Sig. (2-tailed) ,030 ,044 ,027 ,000 ,000
N 30 30 30 30 30 30
P7 Pearson Correlation ,396* 1 ,800** ,608** ,306 ,821**
Sig. (2-tailed) ,030 ,000 ,000 ,101 ,000
N 30 30 30 30 30 30
P8 Pearson Correlation ,370* ,800** 1 ,707** ,377* ,846**
Sig. (2-tailed) ,044 ,000 ,000 ,040 ,000
N 30 30 30 30 30 30
P9 Pearson Correlation ,404* ,608** ,707** 1 ,435* ,824**
Sig. (2-tailed) ,027 ,000 ,000 ,016 ,000
N 30 30 30 30 30 30
P10 Pearson Correlation ,617** ,306 ,377* ,435* 1 ,691**
Sig. (2-tailed) ,000 ,101 ,040 ,016 ,000
N 30 30 30 30 30 30
Score Pearson Correlation ,692** ,821** ,846** ,824** ,691** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000
N 30 30 30 30 30 30
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
,831 5
Validitas & Reliabilitas Reability (Persepsi) Correlations
P11 P12 P13 P14 Score
P11 Pearson Correlation 1 ,714** ,646** ,560** ,859**
Sig. (2-tailed) ,000 ,000 ,001 ,000
N 30 30 30 30 30
P12 Pearson Correlation ,714** 1 ,689** ,428* ,846**
Sig. (2-tailed) ,000 ,000 ,018 ,000
N 30 30 30 30 30
P13 Pearson Correlation ,646** ,689** 1 ,738** ,903**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
P14 Pearson Correlation ,560** ,428* ,738** 1 ,790**
Sig. (2-tailed) ,001 ,018 ,000 ,000
N 30 30 30 30 30
Score Pearson Correlation ,859** ,846** ,903** ,790** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
,871 4
Validitas & Reliabilitas Tangibles (Persepsi) Correlations
P15 P16 P17 P18 P19 P20 Score
P15 Pearson Correlation 1 ,564** ,407* ,441* ,467** ,611** ,725**
Sig. (2-tailed) ,001 ,026 ,015 ,009 ,000 ,000
N 30 30 30 30 30 30 30
P16 Pearson Correlation ,564** 1 ,682** ,776** ,659** ,357 ,888**
Sig. (2-tailed) ,001 ,000 ,000 ,000 ,053 ,000
N 30 30 30 30 30 30 30
P17 Pearson Correlation ,407* ,682** 1 ,723** ,532** ,250 ,794**
Sig. (2-tailed) ,026 ,000 ,000 ,002 ,183 ,000
N 30 30 30 30 30 30 30
P18 Pearson Correlation ,441* ,776** ,723** 1 ,537** ,499** ,872**
Sig. (2-tailed) ,015 ,000 ,000 ,002 ,005 ,000
N 30 30 30 30 30 30 30
P19 Pearson Correlation ,467** ,659** ,532** ,537** 1 ,389* ,760**
Sig. (2-tailed) ,009 ,000 ,002 ,002 ,034 ,000
N 30 30 30 30 30 30 30
P20 Pearson Correlation ,611** ,357 ,250 ,499** ,389* 1 ,616**
Sig. (2-tailed) ,000 ,053 ,183 ,005 ,034 ,000
N 30 30 30 30 30 30 30
Score Pearson Correlation ,725** ,888** ,794** ,872** ,760** ,616** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000
N 30 30 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
,871 6
Validitas & Reliabilitas Emphaty (Persepsi) Correlations
P21 P22 P23 P24 Score
P21 Pearson Correlation
1 ,821** ,734** ,775** ,922**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
P22 Pearson Correlation
,821** 1 ,733** ,629** ,885**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
P23 Pearson Correlation
,734** ,733** 1 ,806** ,909**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
P24 Pearson Correlation
,775** ,629** ,806** 1 ,889**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
Score Pearson Correlation
,922** ,885** ,909** ,889** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
,923 4
Validitas & Reliabilitas Responsiveness (Persepsi) Correlations
P25 P26 P27 P28 Score
P25 Pearson Correlation
1 ,585** ,358 ,657** ,776**
Sig. (2-tailed) ,001 ,052 ,000 ,000
N 30 30 30 30 30
P26 Pearson Correlation
,585** 1 ,694** ,522** ,866**
Sig. (2-tailed) ,001 ,000 ,003 ,000
N 30 30 30 30 30
P27 Pearson Correlation
,358 ,694** 1 ,569** ,815**
Sig. (2-tailed) ,052 ,000 ,001 ,000
N 30 30 30 30 30
P28 Pearson Correlation
,657** ,522** ,569** 1 ,823**
Sig. (2-tailed) ,000 ,003 ,001 ,000
N 30 30 30 30 30
Score Pearson Correlation
,776** ,866** ,815** ,823** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
,836 4
Validitas dan Reliabilitas Compliance (Ekspektasi) Correlations
P1 P2 P3 P4 P5 Score
P1 Pearson Correlation 1 ,677** ,709** ,542** ,670** ,864**
Sig. (2-tailed) ,000 ,000 ,002 ,000 ,000
N 30 30 30 30 30 30
P2 Pearson Correlation ,677** 1 ,517** ,776** ,616** ,876**
Sig. (2-tailed) ,000 ,003 ,000 ,000 ,000
N 30 30 30 30 30 30
P3 Pearson Correlation ,709** ,517** 1 ,518** ,561** ,788**
Sig. (2-tailed) ,000 ,003 ,003 ,001 ,000
N 30 30 30 30 30 30
P4 Pearson Correlation ,542** ,776** ,518** 1 ,473** ,817**
Sig. (2-tailed) ,002 ,000 ,003 ,008 ,000
N 30 30 30 30 30 30
P5 Pearson Correlation ,670** ,616** ,561** ,473** 1 ,790**
Sig. (2-tailed) ,000 ,000 ,001 ,008 ,000
N 30 30 30 30 30 30
Score Pearson Correlation ,864** ,876** ,788** ,817** ,790** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000
N 30 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
,883 5
Validitas & Reliabilitas Assurance (Ekspektasi) Correlations
P6 P7 P8 P9 P10 Score
P6 Pearson Correlation 1 ,469** ,451* ,246 ,581** ,652**
Sig. (2-tailed) ,009 ,012 ,190 ,001 ,000
N 30 30 30 30 30 30
P7 Pearson Correlation ,469** 1 ,701** ,693** ,577** ,878**
Sig. (2-tailed) ,009 ,000 ,000 ,001 ,000
N 30 30 30 30 30 30
P8 Pearson Correlation ,451* ,701** 1 ,618** ,475** ,821**
Sig. (2-tailed) ,012 ,000 ,000 ,008 ,000
N 30 30 30 30 30 30
P9 Pearson Correlation ,246 ,693** ,618** 1 ,592** ,815**
Sig. (2-tailed) ,190 ,000 ,000 ,001 ,000
N 30 30 30 30 30 30
P10 Pearson Correlation ,581** ,577** ,475** ,592** 1 ,804**
Sig. (2-tailed) ,001 ,001 ,008 ,001 ,000
N 30 30 30 30 30 30
Score Pearson Correlation ,652** ,878** ,821** ,815** ,804** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000
N 30 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
,857 5
Validitas dan Reliabilitas Reability (Ekspektasi) Correlations
P11 P12 P13 P14 Score
P11 Pearson Correlation
1 ,916** ,814** ,788** ,962**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
P12 Pearson Correlation
,916** 1 ,723** ,692** ,912**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
P13 Pearson Correlation
,814** ,723** 1 ,776** ,906**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
P14 Pearson Correlation
,788** ,692** ,776** 1 ,883**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
Score Pearson Correlation
,962** ,912** ,906** ,883** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
,936 4
Validitas dan Reliabilitas Tangibles (Ekspektasi) Correlations
P15 P16 P17 P18 P19 P20 Score
P15 Pearson Correlation 1 ,847** ,363* ,811** ,676** ,463** ,859**
Sig. (2-tailed) ,000 ,049 ,000 ,000 ,010 ,000
N 30 30 30 30 30 30 30
P16 Pearson Correlation ,847** 1 ,594** ,818** ,716** ,412* ,917**
Sig. (2-tailed) ,000 ,001 ,000 ,000 ,024 ,000
N 30 30 30 30 30 30 30
P17 Pearson Correlation ,363* ,594** 1 ,511** ,417* ,372* ,678**
Sig. (2-tailed) ,049 ,001 ,004 ,022 ,043 ,000
N 30 30 30 30 30 30 30
P18 Pearson Correlation ,811** ,818** ,511** 1 ,808** ,482** ,921**
Sig. (2-tailed) ,000 ,000 ,004 ,000 ,007 ,000
N 30 30 30 30 30 30 30
P19 Pearson Correlation ,676** ,716** ,417* ,808** 1 ,500** ,846**
Sig. (2-tailed) ,000 ,000 ,022 ,000 ,005 ,000
N 30 30 30 30 30 30 30
P20 Pearson Correlation ,463** ,412* ,372* ,482** ,500** 1 ,630**
Sig. (2-tailed) ,010 ,024 ,043 ,007 ,005 ,000
N 30 30 30 30 30 30 30
Score Pearson Correlation ,859** ,917** ,678** ,921** ,846** ,630** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000
N 30 30 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha N of Items
,896 6
Validitas dan Reliabilitas Emphaty (Ekspektasi) Correlations
P21 P22 P23 P24 Score
P21 Pearson Correlation
1 ,717** ,711** ,880** ,933**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
P22 Pearson Correlation
,717** 1 ,686** ,674** ,866**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
P23 Pearson Correlation
,711** ,686** 1 ,669** ,848**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
P24 Pearson Correlation
,880** ,674** ,669** 1 ,912**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
Score Pearson Correlation
,933** ,866** ,848** ,912** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
,911 4
Validitas dan Reliabilitas Responsiveness (Ekspektasi) Correlations
P25 P26 P27 P28 Score
P25 Pearson Correlation 1 ,678** ,579** ,615** ,812**
Sig. (2-tailed) ,000 ,001 ,000 ,000
N 30 30 30 30 30
P26 Pearson Correlation ,678** 1 ,742** ,702** ,922**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
P27 Pearson Correlation ,579** ,742** 1 ,595** ,861**
Sig. (2-tailed) ,001 ,000 ,001 ,000
N 30 30 30 30 30
P28 Pearson Correlation ,615** ,702** ,595** 1 ,838**
Sig. (2-tailed) ,000 ,000 ,001 ,000
N 30 30 30 30 30
Score Pearson Correlation ,812** ,922** ,861** ,838** 1
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
Case Processing Summary N
Cases Valid 30 100,0
Excludeda 0 ,0
Total 30 100,0
a. Listwise deletion based on all variables in the procedure.
N O
PERSEPSI
TOT P AL
1 P 2
P 3
P 4
P 5
P 6
P 7
P 8
P 9
P 1 0
P 1 1
P 1 2
P 1 3
P 1 4
P 1 5
P 1 6
P 1 7
P 1 8
P 1 9
P 2 0
P 2 1
P 2 2
P 2 3
P 2 4
P 2 5
P 2 6
P 2 7
P 2 8
1 5 4 3 4 4 5 3 4 3 5 4 4 3 3 4 3 3 4 4 5 4 4 3 3 3 3 5 4 106 2 5 4 5 5 5 4 5 5 5 3 4 4 4 4 4 4 5 4 4 5 3 4 4 3 5 3 3 4 117 3 4 4 4 3 4 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 112 4 3 4 4 4 4 5 4 4 3 4 3 3 3 4 4 3 4 3 4 4 3 3 3 3 4 3 3 3 99 5 5 5 5 5 5 5 4 4 4 5 5 5 5 5 5 5 5 4 4 4 4 3 3 3 3 3 4 4 121 6 4 3 4 4 3 5 5 5 5 5 4 5 5 4 4 5 5 4 5 4 5 4 5 5 5 4 5 4 125 7 4 4 3 4 4 4 4 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 3 3 4 4 4 4 108 8 4 4 4 4 4 5 4 4 4 5 4 4 4 4 5 3 4 3 4 5 4 4 4 4 4 4 4 4 114 9 4 4 5 5 5 5 4 5 5 4 4 4 4 4 5 4 4 4 5 5 5 5 5 5 5 4 4 5 127 1
0 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 140 1
1 3 4 4 4 4 3 2 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 88 1
2 5 5 5 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 5 136 1
3 4 4 4 4 4 4 3 4 4 5 5 4 3 4 5 5 4 4 4 5 4 4 4 4 4 4 5 5 117 1
4 3 3 4 4 4 4 4 4 4 3 3 3 3 4 4 4 4 4 4 4 3 3 3 4 4 4 4 4 103 1
5 3 4 4 4 4 5 3 4 4 4 4 4 4 5 4 3 3 3 4 5 4 4 4 4 4 3 3 4 108 1 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 139
7 5 3 5 2 5 5 3 4 5 5 3 2 4 5 3 5 5 5 5 4 5 5 5 5 5 4 5 5 122 1
8 3 3 4 3 3 4 3 3 3 4 3 3 3 3 3 3 3 3 3 4 4 3 4 4 4 3 3 3 92 1
9 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 112 2
0 5 5 5 5 4 4 5 5 5 5 5 5 4 4 4 4 5 5 4 5 5 4 4 4 4 4 3 4 125 2
1 4 3 4 4 3 4 4 4 3 4 3 3 3 3 4 3 3 2 3 4 3 3 4 3 3 3 4 4 95 2
2 5 4 4 4 4 5 4 4 4 4 4 4 4 4 3 3 5 3 4 4 4 4 4 4 4 2 3 4 109 2
3 4 4 4 3 4 5 4 4 4 4 4 4 4 4 3 3 4 4 4 4 4 3 3 4 4 4 4 4 108 2
4 5 5 5 5 5 5 4 4 5 5 3 4 3 3 4 4 4 4 5 5 4 3 5 5 4 4 4 4 120 2
5 4 4 5 5 5 5 4 4 5 5 3 5 4 4 4 4 5 5 3 5 5 5 5 4 4 5 5 3 124 2
6 5 4 5 4 4 5 5 5 4 5 4 4 4 4 3 3 3 2 4 4 3 3 4 3 4 4 4 4 110 2
7 4 4 4 4 4 4 4 5 4 4 4 4 5 4 4 5 4 4 5 5 5 5 5 5 5 5 5 5 125 2
8 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 5 5 5 139 2
9 4 3 4 3 3 4 4 4 4 4 4 4 4 3 4 5 4 5 4 5 4 4 4 4 5 4 4 5 113 3 4 5 5 5 5 5 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 138
1 4 4 4 4 5 5 5 5 5 4 4 5 5 4 4 5 5 4 4 5 4 4 4 4 4 4 4 3 121 3
2 5 5 5 5 5 5 5 4 3 4 4 3 2 4 3 2 2 2 3 4 4 2 3 4 4 3 4 3 102 3
3 4 4 5 5 5 4 4 3 3 5 4 3 3 4 5 4 5 4 4 5 4 4 4 5 4 4 2 3 113 3
4 4 5 5 5 4 4 5 5 5 3 4 3 4 4 4 5 5 5 5 5 3 3 4 4 4 2 4 3 116 3
5 5 5 5 5 5 4 4 4 4 4 3 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4 4 4 117 3
6 4 4 5 5 5 5 5 3 4 3 4 3 3 4 4 2 3 3 4 3 4 3 3 4 5 4 5 4 108 3
7 4 3 4 4 5 3 4 4 3 3 3 2 3 4 3 3 4 3 4 3 3 3 4 3 4 4 4 3 97 3
8 3 3 3 3 5 3 4 4 3 4 4 3 3 3 3 3 3 3 4 3 4 2 4 3 4 3 4 3 94 3
9 5 5 4 4 5 4 5 4 4 5 4 5 5 5 5 4 4 4 4 3 5 5 4 4 5 4 4 5 124 4
0 5 5 5 5 5 5 4 3 3 3 3 2 3 3 3 3 2 2 4 3 4 3 3 3 4 3 5 2 98 4
1 5 5 5 5 5 5 4 4 4 5 4 5 5 4 4 5 5 4 4 5 4 5 4 5 5 4 5 5 129 4
2 5 5 5 5 5 5 4 4 4 5 4 4 4 4 4 4 4 5 5 5 4 4 3 4 4 4 4 5 122 4
3 4 4 4 4 4 4 5 5 5 4 4 4 4 4 4 3 4 4 4 4 4 5 4 4 4 4 4 4 115 4 4 3 4 4 5 5 5 3 3 4 3 4 3 5 5 3 3 3 4 4 4 3 3 4 5 4 4 5 109
5 4 4 4 4 4 4 4 4 3 4 4 3 4 4 4 3 3 4 4 4 5 3 3 3 4 4 3 5 106 4
6 4 4 4 4 4 4 5 5 5 4 4 5 5 5 5 4 4 4 4 4 3 3 3 4 4 4 4 4 116 4
7 4 4 4 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 4 112 4
8 4 4 4 4 4 4 4 4 2 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 110 4
9 4 4 4 4 5 3 4 4 4 4 3 3 4 4 3 3 3 4 4 4 4 4 3 3 4 3 4 3 103 5
0 4 4 4 4 4 4 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 115 5
1 4 4 4 5 3 3 3 4 3 4 2 2 3 3 2 1 1 1 2 3 3 3 3 4 4 4 4 1 83 5
2 5 5 5 5 4 5 5 5 5 5 4 5 5 5 4 4 4 4 4 4 5 5 5 4 4 5 5 5 130 5
3 5 5 5 5 4 5 5 5 5 5 4 5 5 5 5 3 5 5 5 5 4 5 5 5 5 5 4 5 134 5
4 3 3 3 4 4 4 4 4 5 5 3 5 5 5 5 3 5 5 5 4 4 5 4 4 4 3 4 4 116 5
5 5 5 5 5 4 4 4 3 4 4 4 3 5 2 4 5 4 4 4 4 4 4 3 4 3 3 4 4 111 5
6 4 5 5 4 4 5 5 4 5 4 2 5 3 3 3 4 5 4 4 5 4 4 3 4 4 4 4 4 114 5
7 4 3 4 3 4 4 4 4 3 4 4 4 4 3 3 4 5 4 3 4 3 3 3 4 3 3 4 4 102 5 4 4 5 4 4 4 4 5 5 4 3 3 3 3 4 4 3 4 4 4 4 4 4 4 5 4 5 5 113
9 4 4 5 4 4 5 4 5 4 4 4 4 4 4 4 4 4 4 4 5 4 5 5 4 5 5 4 5 121 6
0 4 5 5 4 4 4 4 4 3 4 5 4 5 5 3 3 4 5 5 4 4 4 4 4 4 4 4 4 116 6
1 5 5 5 5 4 5 5 5 5 5 4 3 3 2 4 4 4 4 4 5 5 5 5 5 4 5 5 5 125 6
2 5 4 4 4 4 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5 4 5 5 5 5 5 5 134 6
3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 112 6
4 4 3 4 3 4 4 4 4 4 3 4 5 3 2 3 2 2 2 3 4 4 4 4 4 5 5 3 5 101 6
5 4 4 4 3 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 3 107 6
6 4 3 3 3 4 5 3 5 5 5 5 5 5 5 5 5 5 5 4 5 4 3 4 4 5 4 5 5 123 6
7 4 4 4 4 4 5 4 5 5 3 4 5 4 5 4 4 4 3 5 4 4 4 3 4 3 4 4 4 114 6
8 5 4 4 4 4 5 5 5 5 5 4 4 5 4 5 4 4 5 5 4 3 3 3 4 5 4 3 5 120 6
9 3 3 4 2 4 4 4 3 4 4 4 5 5 5 2 2 4 4 2 4 2 2 2 4 2 4 3 2 93 7
0 4 3 4 3 4 5 3 3 3 3 3 5 3 3 3 4 5 5 5 5 4 3 3 4 5 4 4 3 106 7
1 3 3 3 3 4 5 5 4 5 4 3 5 5 4 4 4 4 4 4 5 4 4 4 4 4 3 4 4 112 7 5 4 4 4 3 5 4 3 3 3 4 3 5 5 4 4 4 5 4 5 4 4 4 4 5 4 4 5 115
3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 112 7
4 4 4 5 4 4 5 5 5 5 4 4 4 5 4 4 4 4 4 5 4 5 4 4 4 4 5 5 3 121 7
5 4 4 4 5 4 5 5 4 5 4 4 4 4 4 4 3 4 4 3 4 4 4 4 4 4 4 4 4 114 7
6 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 139 7
7 4 4 5 4 4 4 4 3 4 4 4 5 3 4 5 4 4 4 4 4 3 4 4 4 4 4 4 4 112 7
8 3 4 5 4 5 4 4 5 5 4 4 5 3 4 4 4 4 4 5 5 4 4 4 4 4 4 4 5 118 7
9 4 4 4 4 4 4 4 4 4 4 5 5 4 3 4 4 4 3 3 3 3 3 4 4 4 4 5 4 109 8
0 5 5 5 4 3 5 4 5 5 5 4 4 5 4 5 5 5 4 5 5 5 5 5 4 4 4 4 4 127 8
1 4 5 4 4 4 5 5 5 5 5 5 5 5 5 4 5 5 5 5 5 5 5 5 5 4 4 5 4 132 8
2 1 2 2 4 4 4 3 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 5 3 4 102 8
3 3 3 3 3 4 4 4 3 4 4 3 4 4 4 3 3 3 3 4 4 4 3 4 4 3 4 4 4 100 8
4 4 3 4 3 4 4 3 4 4 4 3 4 3 4 3 3 4 3 1 1 2 1 2 3 3 4 5 4 90 8
5 2 3 3 3 4 3 4 4 3 4 3 4 4 4 1 1 1 1 4 4 3 3 3 4 4 5 4 3 89 8 5 5 4 5 4 5 4 4 5 5 5 4 4 4 3 4 5 4 4 4 4 4 4 4 5 5 5 3 121
7 5 5 4 4 4 4 4 5 4 4 4 4 5 4 5 4 4 4 5 5 4 5 5 5 4 5 5 4 124 8
8 5 5 5 4 5 5 3 5 5 5 5 5 5 5 5 5 3 4 5 5 5 5 5 3 4 4 5 4 129 8
9 4 3 5 3 4 5 5 5 4 5 5 4 4 4 5 3 3 4 5 5 5 5 5 5 4 4 5 4 122 9
0 5 5 5 5 4 5 5 5 5 5 4 4 5 5 5 5 5 5 5 3 4 4 4 4 3 4 4 3 125 9
1 4 4 4 5 4 5 5 5 5 4 4 4 4 3 5 5 5 5 4 5 4 5 4 4 4 5 3 4 122 9
2 4 5 4 4 4 5 4 4 5 4 5 4 4 5 4 4 4 5 4 4 4 4 4 4 4 4 3 4 117 9
3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 5 4 4 4 3 4 5 3 111 9
4 3 3 4 4 3 4 4 3 3 4 4 4 4 3 3 4 2 3 4 4 4 5 4 5 4 4 3 5 104 9
5 5 4 4 5 4 5 4 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 5 4 4 4 4 5 119 9
6 5 5 5 5 3 5 5 5 5 5 4 4 5 5 5 4 4 3 5 4 4 4 5 3 4 5 4 4 124 9
7 5 5 5 5 4 5 5 5 5 5 4 4 5 5 5 5 5 5 5 5 3 5 5 5 4 4 5 4 132 9
8 4 5 5 5 4 5 4 5 5 5 3 5 5 5 3 4 5 4 4 4 4 4 4 4 4 5 4 3 121
99 3 4 5 5 4 5 4 3 4 5 4 4 4 4 3 3 4 5 4 3 5 5 4 5 4 4 5 5 117
10
0 3 3 4 3 4 5 4 4 4 4 3 5 4 5 4 4 4 4 4 4 3 5 4 5 4 5 4 4 113
N O
EKSPEKTASI
TOT P AL
1 P 2
P 3
P 4
P 5
P 6
P 7
P 8
P 9
P 1 0
P 1 1
P 1 2
P 1 3
P 1 4
P 1 5
P 1 6
P 1 7
P 1 8
P 1 9
P 2 0
P 2 1
P 2 2
P 2 3
P 2 4
P 2 5
P 2 6
P 2 7
P 2 8
1 4 5 3 4 4 5 3 4 3 4 4 4 4 4 4 3 3 4 4 5 4 4 3 3 4 4 5 4 109 2 4 3 3 4 4 4 4 4 5 3 3 4 3 3 4 3 5 4 4 5 3 3 4 3 4 3 3 4 103 3 4 4 4 3 4 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 112 4 3 4 4 4 4 5 4 4 3 4 3 3 3 4 4 3 4 3 4 4 3 3 3 3 4 3 3 3 99 5 5 5 5 5 5 5 3 3 3 4 3 3 3 3 4 4 4 3 3 3 4 4 4 4 3 2 3 3 103 6 4 4 4 4 5 5 4 4 4 5 5 5 4 5 5 5 5 4 4 5 4 5 4 4 5 4 5 5 126 7 3 4 3 3 4 3 4 4 4 4 3 3 4 4 4 3 3 4 4 4 4 4 4 4 4 3 4 4 103 8 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 4 4 4 4 5 4 4 4 4 4 4 4 4 114 9 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 5 138 1
0 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 140 1
1 4 4 4 4 4 5 5 3 5 5 5 5 5 5 4 4 5 4 4 4 3 4 4 3 4 3 3 3 115 1
2 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 5 137 1
3 4 4 4 4 4 4 3 3 5 5 5 5 3 4 3 3 5 3 4 5 5 5 4 5 5 5 5 4 118 1
4 3 3 4 4 4 4 4 4 4 3 3 3 3 4 4 4 4 4 4 4 3 3 3 4 5 5 5 5 107 1
5 4 4 4 4 3 5 3 4 4 4 4 4 4 5 4 3 3 3 4 5 4 5 4 4 4 5 5 5 114
1
7 5 3 5 2 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 135 1
8 4 3 4 3 3 4 3 3 3 4 4 3 4 4 4 3 4 4 3 4 4 3 4 4 4 3 4 4 101 1
9 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 112 2
0 5 5 5 5 5 5 5 5 5 4 4 4 4 3 4 4 5 4 3 5 4 4 4 3 4 4 3 4 119 2
1 3 3 4 4 3 4 4 3 3 3 3 3 3 3 4 3 3 2 3 4 3 3 4 3 3 3 4 4 92 2
2 5 4 4 4 4 5 4 4 4 4 4 4 4 4 3 3 5 3 4 4 4 4 4 4 4 2 3 4 109 2
3 4 4 4 3 4 4 3 4 4 3 4 4 3 4 3 3 3 3 4 4 3 3 3 3 4 4 4 4 100 2
4 5 5 4 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 5 5 4 5 5 4 5 5 5 5 136 2
5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 5 5 5 5 4 5 4 4 5 5 5 4 5 135 2
6 5 5 5 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 5 5 4 5 5 137 2
7 5 5 5 5 4 5 5 5 5 5 5 4 5 5 5 5 4 5 5 5 4 5 4 5 4 5 5 5 134 2
8 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 140 2
9 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 5 5 4 5 3 135
3
1 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 4 4 114 3
2 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 5 5 5 5 5 5 4 4 4 5 4 5 134 3
3 5 4 5 5 4 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 5 5 136 3
4 5 5 5 5 5 5 5 5 5 4 4 4 4 4 4 5 5 5 5 4 5 5 5 4 4 4 4 4 128 3
5 5 5 4 5 5 5 5 4 5 5 4 4 4 4 4 4 5 4 5 4 4 5 5 4 5 4 5 4 126 3
6 4 5 5 5 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 5 4 5 5 5 135 3
7 5 4 5 4 5 5 4 5 4 5 5 4 5 5 5 5 4 5 5 5 4 5 5 5 5 5 5 5 133 3
8 5 5 4 5 5 5 5 5 5 4 5 5 5 5 5 5 4 5 5 5 4 5 4 5 4 5 5 4 133 3
9 5 5 5 4 4 5 5 5 5 5 5 5 5 4 4 5 5 4 5 5 4 5 4 5 5 4 4 4 130 4
0 4 4 5 5 4 4 4 5 4 5 5 5 5 5 5 4 4 5 4 4 4 4 4 4 5 4 5 5 125 4
1 5 5 5 5 4 5 5 4 5 5 4 5 5 5 4 4 5 5 5 5 5 5 5 5 4 4 5 5 133 4
2 4 5 4 5 4 5 4 5 5 5 5 5 4 5 4 5 5 5 5 5 4 5 4 4 4 5 5 5 130 4
3 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5 5 3 4 5 5 4 5 4 4 5 5 5 133
4
5 5 5 5 5 4 5 5 5 4 5 4 5 5 5 5 5 5 5 5 4 4 5 5 5 2 5 4 4 130 4
6 5 4 5 5 4 4 5 4 4 5 5 5 5 5 4 4 4 5 5 5 5 4 5 5 5 5 5 5 131 4
7 5 5 5 4 5 5 5 5 5 5 5 4 4 5 5 5 5 4 5 5 4 5 5 4 5 4 5 4 132 4
8 5 5 5 5 5 4 5 5 5 5 5 5 5 5 5 4 4 4 4 5 5 5 4 5 5 4 5 5 133 4
9 4 4 5 5 4 4 4 5 5 5 4 5 5 5 4 5 4 4 5 5 5 4 5 5 5 4 4 5 128 5
0 5 5 4 4 5 5 5 5 5 5 5 5 5 5 4 5 5 4 5 5 5 5 5 5 4 5 5 5 135 5
1 5 4 5 4 5 5 5 5 4 5 5 5 4 5 4 5 5 4 5 5 5 5 5 5 3 5 4 5 131 5
2 4 4 4 5 4 4 4 5 5 5 4 5 5 5 5 4 5 4 5 5 4 5 4 5 5 4 5 5 128 5
3 5 4 5 4 5 5 5 5 5 5 5 5 5 5 3 5 3 5 4 5 5 5 5 5 5 5 4 4 131 5
4 5 4 5 5 4 5 4 5 4 5 5 5 5 5 5 5 5 4 4 5 5 4 5 5 4 5 4 4 130 5
5 4 5 4 4 4 5 5 5 5 5 5 3 5 5 3 5 5 3 4 5 4 5 4 5 4 4 4 4 123 5
6 5 5 5 5 5 5 4 4 5 4 5 5 3 5 5 4 5 5 4 5 5 5 5 4 4 5 4 4 129 5
7 4 4 5 4 4 4 5 5 5 5 5 5 5 5 5 5 3 5 4 5 5 4 5 5 5 5 5 5 131
5
9 4 4 5 4 4 5 5 4 5 4 5 3 5 4 5 4 5 4 5 5 5 4 5 5 5 5 5 5 128 6
0 5 5 5 4 4 5 4 5 5 5 5 5 5 5 4 4 4 5 5 5 5 4 5 4 5 5 4 4 130 6
1 4 5 4 5 5 5 5 5 5 5 5 4 5 5 5 4 5 5 5 5 5 4 5 5 5 5 5 5 135 6
2 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 4 5 3 4 5 4 4 5 5 4 5 5 4 131 6
3 5 4 4 4 4 4 5 5 5 5 4 4 5 5 4 4 4 5 4 5 5 5 5 4 5 4 5 4 126 6
4 4 4 4 5 5 5 4 5 4 5 5 5 5 5 4 3 3 5 4 5 5 5 5 4 5 4 4 4 125 6
5 5 4 4 5 4 5 5 4 5 5 5 5 5 4 4 3 5 5 5 5 4 4 5 5 5 4 5 5 129 6
6 5 4 4 5 4 5 4 5 5 5 4 5 4 5 4 5 5 4 5 5 5 5 5 5 4 4 5 5 130 6
7 5 5 5 5 5 4 4 4 5 5 5 5 5 4 4 4 5 4 5 4 4 5 4 5 5 5 5 5 130 6
8 3 4 5 5 5 5 5 4 5 5 5 5 5 5 4 4 4 4 5 5 5 4 5 5 5 5 5 5 131 6
9 5 4 4 5 4 5 4 5 4 4 5 4 5 5 5 4 4 4 5 4 5 5 5 5 5 5 5 5 129 7
0 5 4 5 4 4 4 5 5 5 5 5 5 4 5 5 4 4 4 5 5 4 4 4 5 5 4 5 5 128 7
1 5 4 4 5 5 5 5 3 4 5 5 5 5 4 4 4 4 4 5 5 5 5 5 5 5 5 4 5 129
7
3 4 4 4 5 5 3 5 5 4 4 5 5 5 5 5 5 4 5 5 5 5 4 5 5 5 4 4 5 129 7
4 4 4 4 5 4 5 4 4 5 5 5 5 4 5 4 5 4 5 5 4 5 4 5 5 4 4 4 5 126 7
5 4 4 4 2 4 5 5 5 5 5 5 5 5 5 4 4 4 5 5 5 4 5 5 5 5 5 4 5 128 7
6 4 5 4 4 5 1 5 4 5 4 5 5 5 5 5 5 4 4 4 5 5 5 5 5 5 5 5 4 127 7
7 2 5 4 4 5 5 5 5 3 5 4 5 5 5 5 4 4 5 5 4 5 5 3 5 4 4 5 5 125 7
8 5 4 5 5 4 5 5 5 5 5 5 4 5 5 3 5 5 4 5 4 4 4 4 5 4 5 5 4 128 7
9 4 5 4 5 4 5 5 4 5 4 5 5 5 5 5 4 4 5 4 4 5 5 5 5 4 5 5 4 129 8
0 5 5 5 5 5 5 3 5 4 5 4 5 5 5 4 4 4 4 4 4 4 5 3 5 4 5 4 5 125 8
1 4 4 5 1 4 3 5 4 5 5 5 5 4 5 4 4 4 4 5 4 4 5 5 5 5 4 5 5 122 8
2 5 5 5 5 4 4 5 5 5 5 5 4 5 5 5 4 4 4 4 4 4 4 5 5 5 4 5 5 129 8
3 5 5 4 5 4 5 5 4 5 5 4 5 4 5 5 5 4 4 4 4 3 4 5 5 5 5 5 4 127 8
4 4 5 5 5 4 5 3 5 5 4 5 5 5 5 5 4 4 4 4 4 5 4 4 5 4 5 4 5 126 8
5 5 4 5 5 5 5 4 5 4 5 4 4 5 4 4 4 5 4 4 4 4 5 4 4 4 5 5 4 124