Questions Sources
1 I will strongly recommend online shopping to others [17,34]
2 I have strong possibility to purchase from online shops
(continued)
92 M. Alnaseri et al.
(continued)
Questions Sources
3 I will likely visit online stores to shop for my needs
4 I have high intention to purchase products through online shops 5 When I hear a price discount announcement I immediately buy that
product
[30]
6 I am more likely to buy brands that on sale
7 It is extremely easy to prove the size, numbers, measure of products on online shopping
[23]
8 It is extremely easy to find the right products on online shopping
9 It is extremely easy to shop online Humaira (2008)
10 Webpages contain all necessary information about products and processes (product information, purchasing, return, cancelation, delivery etc)
11 The website described the delivery method of the products in details [34]
12 The website informed customers in advance of expected delivery time and charges involved
13 The websites provided the carrier’s mane and tracking mode of shipping
14 The ability to track my shipment with my mobile devices [31]
15 It is easy to make return/ exchanges through online shops 16 The online stores have clear return policy
17 The website indicated how products can be ordered step by step [34]
18 The website offered instructions for the whole process of ordering 19 The websites described the way to order the product in detail 20 The websites provided customers with detail instructions on how to
check their order
[34]
21 The websites provided customers a link to check their order status 22 Customers could receive an e-mail to confirm whether or not the order
process was successful
23 It is extremely easy to cancel and return the order on online shopping 24 The websites explained the return policy for the products it sold in
detail
[34]
25 The website provided a detailed instruction of product return procedure 26 The website showed whether or not the money back guarantee is
available
27 The websites provided the service policy for its customers such as installation and maintenance service
28 The website explained various ways to pay for the product [34]
29 The websites showed detailed instructions on how to pay for the product
30 The websites explained each payment method available in detail
(continued)
Factors Affecting Online Shopping Intention Through Verified … 93 (continued)
Questions Sources
31 The website provided the guarantee that customers’ personal information is protected online
[34]
32 The website showed that it could protect credit card information by encryption during a transaction
33 The websites provided third-party authentication, Hacker safe, Trustee, and Verisign Secured to show that consumers’ personal information is safety
34 The website provided quality certification of the product (e.g. ISO quality certification)
[34]
35 The websites provided other users’ comments on product quality [14]
36 The websites presented expert comments on product quality
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